Date Received: 2022-10-02
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: I received money from an insurance company because I was in a car accident and they transferred the money to my Venmo account. Venmo verified my identity and then froze my account. They don't have live representatives to talk to and I don't know what to do
Company Response:
State: CA
Zip: 953XX
Submitted Via: Web
Date Sent: 2022-10-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-02
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: Money taken from checking with a fraudulent information. Open PayPal and transfer money to another person.
Company Response:
State: MD
Zip: 21060
Submitted Via: Web
Date Sent: 2022-10-02
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-02
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2022 I have received a notification from PayPal that XXXX USD were credited to my account for selling goods. I am not a businessperson, I do not sell any goods. I have immediately notified PayPal about this and asked them to cancel this transaction. They replied that I can send the money back, but I have to pay 4.49 % fee for doing this. I refused to pay the fee because I have not initiated any transaction or asked for any service. PayPal refused to cancel the transaction. I told them that this is fraud. I can not accept money for goods if I haven't sold anything. But they again told me that I have to pay a fee even though I wasn't in any way involved in the fraudulent transaction. I find this unacceptable. I should not be charged to their fraud. Please help.
Company Response:
State: NJ
Zip: 07024
Submitted Via: Web
Date Sent: 2022-10-02
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-02
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: Paypal is making promo offers, then not honoring the terms of those offers. XXXX ) Paypal offered {$15.00} off a XXXX purchase of {$25.00} or more. I, as well as many other people, were shown a {$15.00} discount prior to purchase, then were charged the full price by Paypal. Paypal is refusing to honor the {$15.00} discount they promised. XXXX ) Paypal offererd a {$25.00} bonus in cryptocurrency when purchasing {$100.00} in cryptocurrency through their site. After purchasing {$100.00}, they have refused to honor the {$25.00} bonus that was promised. In summary, Paypal has made promises for offers -- published on their website -- that they now are choosing not to honor. This thread, https : XXXX, contains multiple people who encountered similar situations, and who have been rejected by Paypal.
Company Response:
State: WA
Zip: 991XX
Submitted Via: Web
Date Sent: 2022-10-02
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-01
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I submitted a claim on my purchase because it was seized due to the seller selling counterfeit items. I called and sent information to PayPal since its covered under the buyers protection program but they closed my case based on false information when the previous transaction was filed in my favor. They dont listen and provided incongruent information. They lied on my case. Based on this I believe they are a company no one should use. I will no longer be using them for any transactions for items I buy in the future. This has caused so much stress I ended up in the hospital.
Company Response:
State: MN
Zip: 55429
Submitted Via: Web
Date Sent: 2022-10-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-01
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: It has been about XXXX years now that my money has been locked up weve been mowed they have locked my account stating that it was improper use that I wouldnt be able to get back into the account until XXXX days I transfer money from my regular account which was XXXX XXXX XXXX my bank account has my name my nameXXXX if they were to do any investigation they would have known that its been over XXXX days and they still will not let me get into the account or lease my funds over XXXX
Company Response:
State: FL
Zip: 328XX
Submitted Via: Web
Date Sent: 2022-10-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-01
Issue: Other transaction problem
Subissue:
Consumer Complaint: I received fund through paypal. But paypal decided to permanently disable my paypal account with no refund, withdraw or send option, they have forcefully trapped my money for 180 days in their website without my consent, note that i verified my paypal account with XXXX and as well uploaded all my legal documents to their website. This is illegal! I need either to refund or withdraw the my cash. Thank you
Company Response:
State: FL
Zip: 32003
Submitted Via: Web
Date Sent: 2022-10-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-01
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/2022 I tried to transfer approximately {$350.00} from my PayPal.com account to my bank account. After trying to initiate this transfer multiple times from my account, both on a mobile device as well on a computer, I noticed that I was " unable '' to link my bank account in order to easily transfer my balance out. I had tried to initiate this transfer many times over many months and have always hit the same problems : - bugs where the " transfer to bank '' button does not work / respond - errors when trying to link my bank account This has resulted in my balance sitting in PayPal and unavailable for use for close to 2 years.
Company Response:
State: NY
Zip: 108XX
Submitted Via: Web
Date Sent: 2022-10-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-01
Issue: Confusing or misleading advertising or marketing
Subissue:
Consumer Complaint: VENMO has not provided the services advertised regarding cash app money transfers. Everyday I call VENMO to question why my transaction has not posted according to their disclosed time frame of instant transfer and up to three days for standard transfer. It appears they have issues regarding what is considered normal customary transactions vs questionable transactions??? The problem now is they have again blocked my account from allowing instant transfers. I tried to do an instant transfer to my bank, as I have done many times over the past year, and discovered instant transfers were disabled. It was their recommendation to test a standard transfer and once complete, it was possible instant transfers might start working again. The standard transfer was successful and only took one day for the transaction to be completed. Knowing I had to get the remaining money from my VENMO account transferred to my checking account to cover an upcoming mortgage payment, I submitted a standard transfer which was disclosed to occur within three days. A week later the funds did not transfer. They are being withheld by VENMO for no reason, especially having same type transfers occur in the past, for much larger amounts. All VENMO can say is " we are sorry for the inconvenience ''. This issue caused my mortgage payment to be returned because funds initiated for transfer over a eek ago did not process because VENMO blocked the transaction. I have called them everyday and still nothing they can say or do to tell my why they did not transfer the funds??? This has caused an extreme financial hardship because I have been charged a late fee for my mortgage payment and a 30 day late payment reported to the credit bureau. If VENMO would have completed the transfer as disclosed, I would not be having this issue.
Company Response:
State: TX
Zip: 77382
Submitted Via: Web
Date Sent: 2022-10-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-01
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX an unauthorized transaction was made on my credit card through my PayPal account for {$360.00}. Then again on XX/XX/XXXX a second unauthorized PayPal transaction was made on my credit card for {$250.00}. This was a fraud charge, I immediately called my bank and closed my card. I contacted PayPal and their response was no unauthorized use which I find completely unacceptable. The party that received my money dont even sound like real people, the first account was to XXXX XXXX and the second to XXXX XXXX XXXX used to purchase the same good XXXX twice. I do not feel accountable for these unauthorized transactions.
Company Response:
State: PA
Zip: 195XX
Submitted Via: Web
Date Sent: 2022-10-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A