Date Received: 2022-10-01
Issue: Fraud or scam
Subissue:
Consumer Complaint: I purchased and air intake and I thought PayPal only give the seller the money when I receive my item but they denied my refund and I never even got a delivery date just a date they would receive funds from me
Company Response:
State: MD
Zip: 21218
Submitted Via: Web
Date Sent: 2022-10-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-01
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I received {$300.00} to my PayPal account and the app glitches and freezes when I try to transfer my money to my bank account. Never had this problem before today and Ive been trying all day to make this transfer- this is ridiculous! Saw on XXXX that you guys are putting peoples account on hold for 180 days and then I get a message from the chat that theres no transactions in the past 180 days??! Thats XXXX, I have consistently had monthly transactions each month. This better not be the case with mine - I tried to call or chat with customer service and the wait time is OVER 2 HOURS!! Definitely closing my account after I get my money back
Company Response:
State: TX
Zip: 78201
Submitted Via: Web
Date Sent: 2022-10-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-30
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I had an account with Paypal since 2016 and my account was permanently limited due to unknown reasons. I contacted paypal to see wha the issue was and they stated that it was due to a risk factor and I am unable to utilize my account. The company would not tell me anything as to what a risk factor is.
Company Response:
State: OH
Zip: 43607
Submitted Via: Web
Date Sent: 2022-09-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-30
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/22 around XXXX, I searched online for a hotel reservation in XXXX XXXX SC for XX/XX/22. I found one on XXXX and submitted for reserving a room for XX/XX/22 and paid {$190.00} for it through PayPal. When my wife and I arrived at the hotel on XX/XX/22 we were told we had not reservation. I showed the confirmation and was told that was for the night before, XX/XX/22. I disputed this with the hotel ( XXXX ) and was told to contact XXXX. I contacted XXXX and submitted my dispute. They said it would take some time to process. My wife and I went to another hotel and paid for a nights stay. I contacted XXXX for several days without any resolution. I then filed a dispute with PayPal for a refund. After approximately one month I received no resolution. I then went to my bank, XXXX XXXX XXXXXXXX and filed a dispute. My bank was able to resolve and refund my amount. I now am trying to close my PayPal account but PayPal has placed limitation on the account and refuses to allow me to close this account after numerous attempts to close. I am filing this complaint to make PayPal aware they need to close my account immediately as I do not want an open account with this company any longer.
Company Response:
State: NC
Zip: 28173
Submitted Via: Web
Date Sent: 2022-09-30
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-30
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I had 3 transactions that were stolen from me from a business, it turned out to be a scam. Paypal denied my claim since it was through friends/family ( which is what the seller requested I pay with. I also reported it to my bank XXXX XXXX as a fraud who also denied the claim saying it was an authorized transaction and refused to help or investigate it. Seller blocked me on their social media platform after payment went through. Dates XX/XX/22 - {$440.00} XXXX/22- {$390.00XXXX XXXX22- {$110.00} I really need this resolved and would like my money back.
Company Response:
State: CA
Zip: 902XX
Submitted Via: Web
Date Sent: 2022-09-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-30
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Paypal deducted money from our business account without our knowledge on XXXX XXXX, 2022. Paypal basically stole our money under the note " Payment to : Paypal ; PayPal 's damages caused by XXXX XXXX XXXX violation. '' They randomly debited my Paypal account balance which does not represent any pre-estimate of any losses or damages, if any. In Paypal 's user agreement, they clearly state " Violation of this Acceptable Use Policy constitutes a violation of the PayPal User Agreement and may subject you to damages, including liquidated damages of {$2500.00} U.S. dollars per violation, which may be debited directly from your PayPal account ( s ) as outlined in the User Agreement ( see Restricted Activities and Holds section of the PayPal User Agreement ). '' This means {$2500.00} per violation and NOT {$2500.00} per transaction. In conclusion, PayPal deducts arbitrary sums from a balance that is empty and does not represent a real assessment of loss or damage. Liquidated damages can not be calculated in accordance with the common law in a manner that turns them into punitive clauses rather than just recompense. We tried to contact Paypal support but they are not escalating this issue. Our Paypal account balance was {$12000.00} and they wiped out the entire account.
Company Response:
State: CA
Zip: 94513
Submitted Via: Web
Date Sent: 2022-09-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-30
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: had a PayPal business account that I had opened when I had a business. because they couldn't offer me the services my business needed, I didn't use them, I took a loan from a family member, and was using PayPal to pay them back. have been transferring money into the PayPal account and paying the same person out of the account since XXXX of this year this month have have transferred XXXX into the account and was going to make the loan payment to my aunt who lent me money like I have since XXXX, but I could because PayPal, put limitations on my account. I went in to resolve these issues, however instead of resolving these issues, they completely froze the account. trapping my XXXX into the account in case of disputes, charge backs Etc. when there never has been one. they are hold my money for up to 180 day ( 6 Months ) I tried to call customer service, where I sat on hold for over an hour and a half, and was disconnected, when I immediately called back they were closed. The only reason I can find as to why is because it violated community guidelines. I dont know how making money transactions on a platform for sending and recieving money is a violation of the guidelines.
Company Response:
State: NC
Zip: 28326
Submitted Via: Web
Date Sent: 2022-09-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-29
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: I have submitted 2 disputes through my bank in XXXX and Paypal received those disputes on XXXX XXXX i immediately called to cancel the disputes on PayPals end and called my bank to have the disputed cancelled. I was advised that my bank needs to reach out to PayPal to have the disputes closed. When i called my bank they informed me the dispute was closed and that they have contacted PayPal that the matter was resolved. PayPal refuses to cancel the dispute on their end after me calling in with my bank to confirm closure, me sending in emails to provide proof the dispute was cancelled on the banks end and also me speaking to multiple supervisors to have this matter " escalated ''. When asked when the escalations were done I was advised on XX/XX/XXXX and XXXX. The agent informed me that the " backoffice '' team did not respond to them and will not close the case until XX/XX/XXXX. I have done EVERYTHING PayPal has asked and they are sitting on the information that was received months ago until the last day. I was also advised that the " backoffice '' team did not begin investigation in this matter until a few weeks ago. This case has been open for months and they have refused to handle this matter in a speedy amount of time regardless of my request. Also they refuse to close my account since the disputes remain open. I have asked countless times to close my Paypal account per my wishes and have been informed until Paypal decides to close the dispute they will not close my account. I want my resolution to this matter resolved immediately and also my account closed immediately as is my right!
Company Response:
State: NC
Zip: 28213
Submitted Via: Web
Date Sent: 2022-09-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-29
Issue: Other transaction problem
Subissue:
Consumer Complaint: XXXX, As of today and my prior notifications on XX/XX/XXXX, there are Fraudulent invoices listed/pending on my account for payment as shown below. Today I again contacted PayPal where I spoke to a women named XXXX. Not sure if this is the same person from the email far below, or if there are others involved. Please note this same complaint has been filed with the State of Texas, the XXXX, the XXXX, FBI.gov, FTC.gov and other agencies with jurisdiction. PayPay.com is simply not compliant with many best practices, security measures and basic customer service points. STEPS I HAVE TAKEN Paypal notification about the 2 XXXX XXXX invoices for removal as they are fraudulent XX/XX/XXXX o When I click on these invoices for detail, I get an error message and can NOT see any detail. XX/XX/XXXX XXXX XXXX XXXX o The paypal XXXX pinged my phone providing a code to log into the account, yet I did NOT attempt to log into my account!!!! Today XX/XX/XXXX, I called PayPal at XXXX youll NOTE that this is the customer service number provided to me today for tracking o We discussed everything listed below. o During todays call PayPal must have done something as the XXXX XXXX invoices have disappeared???? Wonder if my money is disappearing too? o Second call was with XXXX as I noticed that the tracking number from the first call was the customer service phone number Is this some type of scam???? I called back in and talked with XXXX who could NOT locate the prior call or related information I asked for a super and was told that Id have to wait would NOT provide incident tracking number No supervisor and NO incident tracking number Im on hold now Its ground hog day? o The XXXX XXXX invoice still appears on my account this is Fraud When attempting to open the invoice I get an error message so I can NOT see any detail This fraud still exists on my activities list. Still on hold.NO resolution! SUGGESTED IMPOVEMENTS Place a fraud reporting button at the top of the page Automate the interaction of reporting fraud Provide a specific customer incident tracking number for the report o How are you tracking incidents and reporting response times and resolutions, if any? There is NOT a defined resolution process with times listed on the website, list a road map! To date the ONLY response I have received from PayPal is below : How do I know if an email is from PayPal? [ XXXX ] XXXX XXXX XXXX XXXX XXXX, It was great talking to you today. As mentioned during our conversation, here is the additional information on PayPal emails. We understand receiving a fake email can be a cause for concern, and we urge you to always contact us if you have any questions about your PayPal account. As of XX/XX/XXXX, all emails from PayPal to U.S. accountholders will be sent from a PayPal email address with the domain mail.paypal.com. Fake emails, also known as phishing emails, attempt to collect your personal and financial information. These fake emails often link to fake websites that encourage you to enter personal information such as credit card numbers, passport or drivers license numbers, and account passwords. Youll know that an email is not from PayPal when : The email uses a generic greeting like " Dear user '' or " Hello, PayPal member. '' We always address you by your first name and last name or the business name on your PayPal account. The email requests financial and other personal information. For example, an email from PayPal never asks for the numbers of your bank account, debit or credit card, or drivers license. We also dont request your email addresses, your full name, your account password, or the answers to your PayPal security questions. The email includes an attachment or a software update to install on your computer. We will never ask you for money in an email, and we will never ask you to send money through XXXX XXXX, XXXX or any other third party money transfer service. If you think youve received a fake email, forward it to XXXX. Then delete the fake email from your inbox. Click Security at the bottom of the PayPal homepage to learn more about fake emails and websites and online safety. For additional information about fake emails and websites, you can visit www.antiphishing.org, a website put together by the XXXX XXXX XXXX ( XXXX ). Sincerely, XXXX PayPal Customer Solutions PayPal ; Copyright XXXX PayPal. All rights reserved. Please don't reply to this email. This mailbox isn't monitored and you won't receive a response. For assistance, log in to your PayPal account and visit our Help page.
Company Response:
State: TX
Zip: 75020
Submitted Via: Web
Date Sent: 2022-09-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-29
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I used venmo for the first time XX/XX/2022. I sent request for payment of {$45.00} and it was rapidly put into my Venmo account. When I tried to transfer my {$45.00} to my checking acct, Venmo sent this email : '' Your Venmo account has been frozen due to recent activity that appears to be a violation of our User Agreement. If you would like to reactivate your account, please submit a picture of your unexpired US government-issued photo identification via our Document Upload Form, linked below. This is required to ensure you are the legal account holder. '' ETC. NO explanation as to what I violated. So I call their 'great ' customer service line trying to find out what user agreement I have 'violated '. Absolutely no help other than to say I had to provide my ID via email. I responded to the email asking them why and basically got a generically generated response. So I ask for more information and we go back/forth via email but they never give any answers and there's not a name, number or anyone I can actually contact other than this generic email cosmic hole or their equally unhelpful phone rep hole. But I insist and keep trying to find a phone rep that might have better/different info. No luck. Even got a 'supervisor ' who could not do anymore than the other reps. So customer service is a joke and a circle that no one can navigate out of. Finally, I realized I will never get this solved through Venmo phone reps or email. Next, I tried to close my Venmo acct. Guess what : they won't let you close your account ( online or via phone ) when it is frozen. So I contacted the person who sent me the {$45.00} to tell her to take it back ; she says there is no way for her to get the money back ; Venmo phone reps confirmed this as well. Venmo has my money in a frozen account, won't send it back to person who sent it, won't tell me why my account was frozen, won't let me talk to a person who 'might ' be able to give me some answers, insists on me sending them my ID ... sounds like they think I am a scammer when they are the ones scamming me. Does Venmo ( paypal/XXXX XXXX ) just keep my money forever? If they needed to verify my ID, why didn't they do that when I first signed up for Venmo? So yes, I want my {$45.00} because I worked hard to get it. Also I want my Venmo account closed and my info erased from their databases. And I want you or someone to actually protect us from these financial scammers and predators.
Company Response:
State: VA
Zip: 241XX
Submitted Via: Web
Date Sent: 2022-09-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A