Date Received: 2022-09-26
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal continue to keep my money in their hands. PayPal does not allow my access to my money. Criminal minds get together and manipulate with my money. I need to pay bills and my money blocked away from me. This is unbelievable that I have to file complaint after complaint and nothing good happen. How come my complaints get closed at violators requests? The violators do anything, any tricks they want and everything to obstruct justice and retaliate the complainer. I am losing every day, because my money practically stolen by PayPal and XXXX XXXX. They want to make profit for them holding onto my money.
Company Response:
State: CA
Zip: 95062
Submitted Via: Web
Date Sent: 2022-09-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-26
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I purchased an item from an XXXX XXXX XXXX and had a choice of paying via PayPal or a credit card. I paid via credit card and did not set up a PayPal account. However, PayPal sent me an email stating I had set up a PayPal account and needed to create a password to continue setup. This is a fraud. See attached email.
Company Response:
State: AL
Zip: 35244
Submitted Via: Web
Date Sent: 2022-09-26
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-26
Issue: Other transaction problem
Subissue:
Consumer Complaint: XXXX of XXXX my friend sent me money on Venmo XXXX $! I was able to transfer XXXX $ into my bank. The remaining XXXX $ I tried to transfer as well. then they locked the account or froze it, with no reasoning. They ask me to verify my identity. so I send drivers license, then They asked for me to send my bank statement. I sent them the first bank statement they asked for and that was good. then they asked for a second account bank statement that would include my card number a card that I didnt ever even use to get money on from my Venmo account I sent them bank statements to that account but my card number is not visible only account number. and so I contacted my bank universal silver they said we can not do that due to security reasons. so I told that to Venmo they say to bad and I have to send this document that I cant obtain. I asked for alternative way to prove they will not listen or unlock my money. My name is XXXX XXXX Im going to attach everything I have sent already I did even send them my bank statements from the card XXXX but it only haves the account number not card number that bank is universalsilver I think I could add that card with routing number and card number and account number and they should see its my account I really just need my money back.
Company Response:
State: IL
Zip: 620XX
Submitted Via: Web
Date Sent: 2022-09-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-25
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2022 around XXXX I sold A " XXXX XXXX XXXX XXXX Model : XXXX XXXX '' hereinafter referred to as " XXXX '' to XXXX XXXX XXXX XXXX XXXX hereinafter referred to as " XXXX '' This transaction took place outside a XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, MI XXXX After weeks of negotiating and 80+ emails that included pictures, every manufacturer specifications, dimensions, weight, ect. XXXX agreed to pay me {$2500.00} for the XXXX. They sent a driver to pick up the XXXX outside the XXXX XXXX XXXX in downtown XXXX. The pick up was a requirement from myself and included in our agreement. I gave a full disclosure to XXXX that I had recently purchased the item through a government auction and did not have the means to ship or store the XXXX. Once the XXXX was loaded in the truck and XXXX reluctantly sent the payment for {$2500.00} using PayPal this would have completed the transaction. However 2 days later XXXX filled a fraudulent claim with PayPal stating that the item was " Significantly not as described '' PayPal immediately put the funds on hold. I submitted an overwhelming amount of evidence to PayPal that effectlly invalidated the fraudulent claim made by XXXX. In less than 1 business day the dispute was won in my favor. PayPal concluded that the best course of action was to issue a full refund to the buyer once the seller confirmed delivery of the returned item and that the buyer was responsible for shipping the item back. The buyer refused to return my property. The XXXX has an MSRP of $ XXXX. XXXX then choose to file an additional claim directly with their financial institution to exploit their chargeback policy. A chargeback is a refund that is returned to a debit or credit card payer. The money transfer is reversed back to the consumer from the bank account or line of credit. Chargeback fraud occurs when the consumer attempts to make a fraudulent chargeback to his or her account. For this to occur, a customer makes a legitimate purchase and wishes to receive the product or service without paying for it. The customer files a fraudulent claim with the bank where the charge was made in order to get a refund. The bank initiates a chargeback and refuses to pay the merchant This intentionally deceptive business practice is also know as a " false chargeback '' or " Friendly Fraud '' It has been 60+ days since the 2nd act of blantent fraud from XXXX XXXX XXXX. They still possess my property, refuse to return it, refuse to pay for it and have no problem consistently engaging in felonious actions that have directly caused additional damages. PayPal charges a % for transactions. This specific one is for {$87.00} that normally would have been deducted from the original sales price of {$2500.00}, but due to the false chargeback, not only was the {$2500.00} immediately returned to the buyer, but I'm still responsible for pay the fees for processing the transaction..This has resulted in a negative account balance with PayPal and with the buyers 2nd fraudulent claim taking over 2 months to investigate the negative balance has been sent to collections and now has negatively impacted my credit score and continues to cause damages. It has been 60 days since this false chargeback was filed. PayPal refuses to disclose the name of the financial institution so I may represent The evidence required to validate my claim on my own. PayPal 's misleading seller protection was conveniently taken away from me after I threatened a civil action. Once I threatened to file a civil action my PayPal account was closed and it states that I can no longer do business with them but yet I owe them {$86.00}. The only other transaction that I processed through PayPal was sending myself {$1.00} of which they kept XXXX. There is a {$15.00} charge for disputing the {$2500.00} that PayPal has blatantly let the buyer steal from me. PayPal refuses to offer any further assistance. PayPal 's refusal to offer assistance has caused me damages including {$86.00} in processing fees for the {$2500.00} transaction of which I have never been given access to the funds. Even after the chargeback is settled and XXXX in my favor and the {$2500.00} returned to my PayPal account balance, I still will be unable to use or access any of the funds since PayPal closed my account without giving me a reason why. It is PayPal 's policy that the funds would continue to sit there for an additional 180 days causing me further damages before they release the funds into my account. This 180 day policy is unlawful and a misleading business practice as PayPal was believed to have been a trusted financialist intuition with integrity. Somehow this financial institution with hundreds of millions of customers and untold trillions of dollars in liquidity somehow can not cut me a check, but they can colonize Mars? Something doesn't seem right, I've been taking advantage of I have been misled and my damages continue to increase daily. I contact PayPal daily and I get the same answer which is no help because they simply reiterate that day can't do anything.
Company Response:
State: MI
Zip: 49503
Submitted Via: Web
Date Sent: 2022-09-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-25
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My Venmo account was frozen on XX/XX/12. As per the company direction I changed my password and provided requested information to Venmo support. I have spoken to customer support who can not help and have directed me to account specialist who can only communicate via email ( I have all the exchanges ). Basically, without telling me why my account was frozen, they will not unfreeze my account unless they provide them a government issue ID such as my drivers license and passport. I do not want to do that. How do I know who, what, how and where they will use my confidential information. Just like your website says do not provide confidential data, Venmo should practice the same. Ive never provided Venmo with a government issued ID so providing how providing one now will prove who I am. They have nothing to compare it against. They indicated to me in correspondence that they have been collecting information on me. I have no idea what that means and how do I even know that they are collecting accurate information on me. I have provided them transaction history that only the account holder would know and offer to provide other Government issues ID that contains less sensitive and/or confidential data. Still there has been no resolution on my account. I would just like my account unfrozen. This whole experience has been frustrating and such a personal violation. I appreciate your assistance.
Company Response:
State: NJ
Zip: 07719
Submitted Via: Web
Date Sent: 2022-09-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-25
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: A paypal account was opened back in XXXX - I have tried to have this account closed since XX/XX/XXXX, but they refuse to close and delete my information. First they wanted me to updated my new contact phone number and address ; thus said it takes XXXX hours for the database to reflect the current information. Its been a week and they still refuse to close an account that was never used, but they keep sending unwanted solicitation emails weekly to my XXXX email.
Company Response:
State: TX
Zip: 75605
Submitted Via: Web
Date Sent: 2022-09-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-24
Issue: Advertising
Subissue: Changes in terms from what was offered or advertised
Consumer Complaint: paypal scam is to date your refunds 5 days later than the original date given by merchant refund now earning paypal more $ off your XXXX & interest, customer never? cause paypal tells custmer it banks fault & bank agrees with rebuttal whole time paypal redated money..they have cost me additional fees to my mortgage company because of this issue and that is a form of fraud .... that could have been avoided and they need to correct this situation
Company Response:
State: SC
Zip: 29611
Submitted Via: Web
Date Sent: 2022-09-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-26
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: I had a client send money to a non-business account. Via PayPal. Because of the high fees I get with my business account. ( Really wish I wouldnt have done that though! ) At first I couldnt transfer the funds. It wouldnt allow it. I call them and they said because it was an old account, but they refreshed it. A few days go by and I try logging into the account. And there is no account. It is gone. At first they were saying it doesnt exist then finally I got ahold of someone who told me the account has been closed. I didnt close the account. Then they tell me the {$2100.00} was transferred to a bank account. I have no knowledge of this account. A week ago they submitted a dispute. I just got told it has been denied. I need help getting this money back. It has put me in a really bad spot financially. And PayPal really needs looked into. How can an account that I havent used in forever do this? This is crazy.
Company Response:
State: OH
Zip: 435XX
Submitted Via: Web
Date Sent: 2022-09-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-24
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/XXXX I contacted VENMO, my debit card holder, to file a dispute after I noticed an unauthorized charge on my VENMO account ledger for a transaction reading : Date : XX/XX/XXXX XXXX XXXX Location : XXXX XXXX XXXX, XXXX Amount : {$17.00} Transaction ID : XXXX On XX/XX/XXXX, I received a response from VENMO concerning the dispute and stating that my dispute was DENIED. I immediately contacted VENMO to ascertain the reasoning for this decision and to appeal the decision. The reason for the denial was After careful investigation, we've determined that an error has not occurred and the dispute claim has not been resolved in your favor. I did not understand this reasonings error has not occurred meaning. I was told that they could reopen the appeal if I could provide evidence, which also I could not understand what evidence would exist to provide if I had not been present during the transaction, know who did it, etc. I explained this to the rep and they said theyd resubmit the dispute on appeal. After 3 business days, I checked back for an appeal update and the VENMO rep informed me that I was again denied. They again told me that they could resubmit the dispute/appeal if I had any evidence to support my claim. I once again asked what possible evidence could I have for an unauthorized transaction. They told me to contact the party responsible for handling these disputes more directly and gave me an email address to use to do so. Ive written the address 2 times in 2 weeks and havent received even a single response from them, not even an acknowledgment that they were aware of my dispute/appeal. Yesterday ( XX/XX/XXXX ), I contacted VENMO support through their chat feature and explained I have not heard from anyone regarding the dispute or my appeal. The representative looked up my information and proceeded to state that she could resubmit the dispute if I could provide evidence of the dispute. I knew then that I was out of options trying to get VENMO to honor the ZERO LIABILITY CLAUSE of my card holder/account agreement and am now being forced to contact the CFPB to geXXXX involved.
Company Response:
State: NJ
Zip: 08080
Submitted Via: Web
Date Sent: 2022-09-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-24
Issue: Fraud or scam
Subissue:
Consumer Complaint: I contacted XXXX XXXX via XXXX XXXX to purchase XXXX XXXX badges from a XXXX girl scout group online. I made a transaction via Paypal ( shows up as XXXX XXXX XXXX ). XXXX weeks after " purchase, '' I have never received a tracking number or badges purchased. I reached out via Paypal to an individual seeking a tracking number, which was never received. I attempted reaching out via XXXX XXXX, but all messages are unavailable, and XXXX XXXX can no longer receive notifications. I have filed a dispute with PayPal and through my bank, and reported this individual on XXXX. I saw this scammer cross-posted on social media by many names, such as XXXX XXXX, XXXX XXXX, etc.
Company Response:
State: IL
Zip: 61008
Submitted Via: Web
Date Sent: 2022-09-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A