Date Received: 2022-09-24
Issue: Fraud or scam
Subissue:
Consumer Complaint: I am a current university student. The scammer entered a group chat intended for students to buy and sell tickets. The scammer pretended to be a student and solicited money from me and other students over football tickets. I paid the scammer money and never received my football tickets. The transaction was made over Venmo. I contacted Venmo and told them the situation, but was told no further mediation was possible.
Company Response:
State: CA
Zip: 900XX
Submitted Via: Web
Date Sent: 2022-09-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-23
Issue: Money was not available when promised
Subissue:
Consumer Complaint: It is never going to be fixed until PayPal will be sanctioned for its unfair practices to hold onto my money. I spent almost a month to transfer my money to XXXX XXXX without success. Every time I repeated the link process it was stating : successful, but PayPal just resisted to make money available as an external account on my XXXX account. Now I transferred my money to my Bank on land and first they began to look for any way to hold onto my money too. Finally, after I told them that I am going to complain they promised that it will take one day and it was done. For the second transfer, in their email PayPal said that the money will be there in one day, but it was not at the same day as it supposed to be, I believe sent virtually in minutes or as stated in email on XX/XX/XXXX, in one day. Today XX/XX/XXXX and my money isn't in the bank yet and my purchase that I planned is jeopardized as I need to make a transfer from the bank. The email arrived that I got a message from PayPal that I can only see partially because PayPal does not allow to see the entire conversation and only part that fit inside the frame on the laptop screen inside smaller frame on PayPal page. There agency was talking about 6-7 days for transfer. This is unbelievable how easy they deceive, take an advantage and make me nervous at my ages. I got so sick at the PayPal games that I need to get a medical assistance. I was going to pay for a purchase and now it is fell.
Company Response:
State: CA
Zip: 95062
Submitted Via: Web
Date Sent: 2022-09-23
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-22
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/XXXX, someone tried to hack my Venmo account. I immediately received a call from Venmo and they blocked the transaction. While I was grateful for that, on XX/XX/XXXX ( I had already initiated a transfer from my bank to my Venmo account ) I tried to access my Venmo account to send money to a friend and I learned my account was frozen. I have spoken and chatted with representatives every day, sometimes multiple times a day. At first, I was told it would take 5-7 business days for their account specialists to do their due diligence and confirm my identity. I have NEVER heard from an account specialist in the 13 days since. Yesterday, I chatted with yet another representative and was told it would take three weeks!!! I am XXXX and I am also my XXXX XXXX XXXX mothers sole, full time caregiver. We have no family or friends to turn to for financial assistance. We have no money and need access to that money in my Venmo account! Without access to that money I can not purchase groceries and, most importantly, I can not purchase her insulin. She has already been 3 days without her insulin, her blood sugar is over 350 and she is in imminent danger of XXXX XXXX!! If I do not have access to that account almost immediately, I will have to call 911 and have her hospitalized for treatment, which is ridiculous and we will incur the costs of such hospitalization! I need someone, someway to get through to Venmo for me! I am filing complaints every place I can and I am also contacting an attorney who deals with Venmo cases. Venmo is essentially holding my {$700.00} XXXX, through NO fault of my own, and thereby putting my XXXX XXXX XXXX mothers life at risk!!!
Company Response:
State: NJ
Zip: 08012
Submitted Via: Web
Date Sent: 2022-09-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-22
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: XXXX is engaged in a deceptive trade practice. They make it clear in their fee schedule that personal transactions between Paypal accounts are not assessed a fee, but the structure of their website deceives the user into sending a commercial transaction by default, where the recipient is charged a 3 % fee. Paypal tech support told me that I was fully informed that the transaction would be charged a fee, but when I went through the procedure to send money, the entire visible part of the webpage was filled with a dialog box instructing the user to select a payment source. Directly underneath that, and visible on the screen, was a " send '' button. Paypal says it was my responsibility to use the scroll bar to make the hidden part of the webpage ( above ) visible so that I could change the default value " commercial '' to " personal '' and thus avoid the fee. It seems obvious to me that this is a design feature, and that Paypal reaps extra fees through this process because of it. When I asked Paypal to cancel the transaction because of this obvious misunderstanding, I was told this was " not possible. '' I believe that Paypal is acting in bad faith, that they can't possibly be unaware of this misleading website structure. My browser was set at default magnification. I sent a test transaction of {$50.00} on XXXX/XXXX/2022 to make sure this process would work smoothly before doing a much larger transaction. I informed Paypal of the error and they refused to cancel the transaction. I contacted them by online chat and later by telephone.
Company Response:
State: MO
Zip: 656XX
Submitted Via: Web
Date Sent: 2022-09-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-22
Issue: Fraud or scam
Subissue:
Consumer Complaint: A venmo user with the username @ XXXX sent me several payments for money I was owed around XXXX XXXX XXXX. On XX/XX/XXXX I recieved an email from Venmo stating that the monry was charged back and I was sent into a negative balance with Venmo. Upon further investigation I learned that the user had used a stolen debit card from someone named XXXX XXXX and XXXX disputed the charges with her bank. Venmo opened a dispute but ultimately sided with the cardholder. I am now being made to pay {$340.00} of debt I can not afford due to someone using a stolen credit card on the platform. I have spent countless hours on the phone with Venmo support being told there is nothing they can do and that I must pay the negative balance on my account or be sent to collections.
Company Response:
State: MN
Zip: 55068
Submitted Via: Web
Date Sent: 2022-09-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-22
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I received a Pay Pal notification hat I had 24 hours to dispute a charge on my account for crypto urgency. I never make that kind of purchase. When call the PayPal number they try to connect me to an " All Cards '' application which do not trust.
Company Response:
State: CA
Zip: 90505
Submitted Via: Web
Date Sent: 2022-09-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-23
Issue: Problem adding money
Subissue:
Consumer Complaint: Paypal. I have contacted paypal over 3 times by phone and over XXXX times by message. I am unable to purchase things with my credit cards through paypal. XXXX has been completely unhelpful. Attached are screenshots of proof.
Company Response:
State: CA
Zip: 91356
Submitted Via: Web
Date Sent: 2022-09-23
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-22
Issue: Confusing or misleading advertising or marketing
Subissue:
Consumer Complaint: PAYPAL, THE THING IS I VE BEEN TRYING TO GET OUT OF THERE XXXX SOMEHOW ONE MINUTES IT WAS LOOKING GOOD EVERY THING GOOD ALL THAT THEN IT CRASHES, EVERYTHING JUST STOPPED NO CALLS NO ANSWERS, SO I XXXX CALL THEM I WAS POLITE AND SO WAS SHE, ACTUALLY THE LADY GAVE ME HOPE I, SO THAT WAS A WEEK A GO, XXXX LONGER, SO I DID WHAT SHETOLD ME TO DO, ANY INFO THEY WANT THEY CAN HAVE, XXXX DOWNLOADED 100 % EVERYTHING DURING MY CAMPAINS I HAD A LOT OF VEIWERS XXXX MORE SOMETIMES, CHANNEL WAS DOING GOOD, ITS STILL DOING GOOD BUT MY TIME I PUT ON IS LESS BECAUSE I HAVE XXXX DOLLARS SOMEWHERE AND EITHER I DONT NO SOME XXXX KNOWS I DO APRECIATE YOUR HELP ON THIS BECAUSE ITS A PUZZLE IAM IN I JUST WANTED TO GET PAID YOU KNOW NEXT THING XXXX HAVE ME IN A WORKSHOP LOOKING FOR A VARIANT XXXX XXXX BACKS ME UP 100 % JUST I HAVE NOTHING AGAINST THEM, FROM WHAT I HEARD PAYPAL WAS A GOOD PLACE TO GET YOUR MONEY TRANSFERED, SO IAM STILL LOST FOR WORDS I CAN SEE THE LETTER IS GETTING LONG, HOPEFULLY THIS WILL GET SOMETHING GOING THANKS BYE
Company Response:
State: MT
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-09-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-22
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I submitted a complaint earlier in regards to a transaction dispute between Paypal and XXXX ( Complaint ID XXXX )XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX series and need to reactivate my account for research purposes for my employment. My XXXX account was canceled as a result of the chargeback I asked for after Paypal used a credit card that I didn't authorize when a specified card was declined. When I attempted to reactivate the XXXX account you're asked to choose a payment method. I used the Paypal linked to the email I've always used. XXXX always brought me back to the previous screen saying that there was an error. So I called XXXX and the person I spoke with said there was no block towards XXXX on their end and that Paypal isn't allowing the authorization to link my Paypal to my XXXX account. They suggested I link my card directly and I let them know I don't now, nor have I ever put any streaming subscriptions directly on my credit cards to avoid situations exactly like the one I'm dealing with. So I called Paypal and explained the situation. The agent I spoke with around XXXX XXXX XXXX told me that they would be able to take my number, call XXXX with me on the phone and sort out the entire situation. They asked for my number and promised to call me back in no more than thirty minutes. I received no call and know that Paypal 's hotline closes at XXXX XXXX EST. I called Paypal back at XXXX XXXX EST. I explained my situation for a fourth time yet another Paypal agent and after repeating a bunch of information regarding the issue that wasn't relevant or that I said I already knew, I explained what the last agent said they would call me back to do and the mediation they promised to set up. I asked outright was I lied to by that agent, and the agent confirmed that I had been given incorrect information and that such a thing would never take place and it's not something they're authorized to do. This is the second time Paypal 's agents have lied to me in a way that's insulted my intelligence, wasted my time, and now are jeopardizing my job seemingly as a retaliatory punishment for making them do their jobs not allowing them unilateral authority to charge whichever of my payment sources to whichever merchant they please. Poor customer service is one thing. Outright lying is malicious and unconscionable.
Company Response:
State: GA
Zip: 30214
Submitted Via: Web
Date Sent: 2022-09-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-22
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Sent money twice to the wrong person via Paypal. The wrong person : XXXX XXXX XX/XX/XXXX : {$2100.00} XX/XX/XXXX : {$120.00} The correct person should be XXXX XXXX When I realized the wrong transaction happened on XX/XX/XXXX I communicated with the wrong person XXXX XXXX and requested refund but the person ignored. At the same date I filed a complaint to Paypal solution center for help but Paypal rejected. Case ID : XXXX Disputed amount : {$2100.00} USD Seller info : XXXX XXXX XXXX Date reported : XX/XX/2022 This is the feedback from Paypal : " After our review XXXX we found that certain transactions weren't unauthorized and hence couldn't be covered by PayPal Purchase Protection. ''
Company Response:
State: GU
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-09-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A