Date Received: 2022-10-03
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Hi CFPB, on XXXX I received an email from Paypal saying that they close my Paypal account and that my balance ( XXXX EUR ) would be retained for 180 days and that if at the end of those 180 days had funds available for withdrawal, they would be made available for transfer. They never specifically told me the reason for the suspension because they don't say specifically what the reason and which point of their contract I broke. On XXXX, I received an email from Paypal with the subject " Status of your Paypal funds '' in which they said that my balance remained as a reserve amount. On the XXXX, I received an email from Paypal with the subject line saying that " You are already a recognized seller '', receiving congratulations from Paypal for that. " Congratulations! You are already a recognized seller. '' If I am recognized, why do they close my account? This makes no sense. It so happens that yesterday, when I logged into my account, I noticed that my balance is at XXXX and the 180 days have not even passed ( they only end on XXXX ), and I see that Paypal, without saying anything to me, made a transfer to themselves on XXXX alleging " NoteXXXX EUR ; PayPal Posting Date : XX/XX/2022 ; Payment to : Paypal ; PayPal damage caused by violation of Acceptable Use Policy ''. They transfer without my knowledge? With what reason? Then they claim damages caused by violating the PUA, but what damages? At no time was there a complaint regarding any transactions on my account, nor any type of chargeback on my account. So, what damage did I cause you to withdraw XXXX from me? I understand PayPals need for holding funds for credit card chargeback purposes, however a review of my account history for the last year will reveal a XXXX chargeback rate. I feel that any reasonable person would conclude that holding my entire balance for 180 days is excessive and may be viewed by some as punitive or as already stated, an unnecessary abuse of power and perhaps even contrary to the laws. That being said I have no problem with, and agree to leaving a balance for credit card chargeback purposes for the duration of the 180 days. I feel that this is a fair resolution while still leaving PayPal with the means to charge back any future credit card disputes to my account.
Company Response:
State: WA
Zip: 98684
Submitted Via: Web
Date Sent: 2022-10-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-04
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Theyve blocked me from making payments. I have outstanding balances with companies that only accept Venmo and I cant pay them. Venmo wont tell me what happened or why, they just said to use another payment processor, which XXXX cant. Im unable to male purchases from other people or vendors, unable to pay outstanding balances, etc.
Company Response:
State: SC
Zip: 29414
Submitted Via: Web
Date Sent: 2022-10-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-03
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: My current Paypal debit card was set to expire XX/XX/2022 and I received a new debit card as a replacement. On XX/XX/2022, I attempted to activate the new card via phone and online, but was unsuccessful. I called customer service rep was informed that I need to authenticate my identity. I supplied Paypal, via secure link, a copy of my drivers license, social security card and a current utility bill. Upon call back on XX/XX/2022, Paypal advised the social security number on their file did not match the social security card I supplied them. The rep advised the matter would be assign to a XXXX. I called again XX/XX/2022 and was informed by Paypal that they could not correct my social security number as evident by the card supplied them, and as such I needed to discontinue direct deposit. Paypal has a copy of my driver license ; a copy of my signed social security card wherein both the signature of driver 's license and social security match, and a copy of my current address.
Company Response:
State: PA
Zip: 18104
Submitted Via: Web
Date Sent: 2022-10-03
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-03
Issue: Fraud or scam
Subissue:
Consumer Complaint: I received an email today XX/XX/2022 about my business account having a payment waiting, but a few minutes later I got another email stating that they needed verification for my identity. I logged in and gave them a copy of my license and my social I believe. I then am notified that my account has been permanently closed and that they will be holding any money in the account for 180 days. I tried to call them and the representative I spoke basically told me the same thing, and had no information regarding why this even happened in the first place.
Company Response:
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-10-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-03
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I have a XXXX XXXX XXXX XXXX, like an XXXX and I take payments using XXXX, which is owned by PayPal. It has been a week and they refuse to let me transfer my payment to my bank account. They have frozen my money saying that they need further information about my business. I have called them twice to resolve the matter and they say they will release my money but they still won't do it. They say they need documentation to show who my vendors are. I do not have vendors as I do not sell a product, I provide a service. I desperately need this money especially after the hurricane ( Ian ) that just hit Florida. All I get is a runaround. Please help
Company Response:
State: FL
Zip: 32701
Submitted Via: Web
Date Sent: 2022-10-24
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-03
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal flagged my account for selling collectible pocketknives, suspended my account permanently and has attached over {$8000.00} since XX/XX/XXXX. PayPal account. ( Ref ID - XXXX ) I previously used PayPal in XXXX and XXXX providing the same product and business model without incidence. XXXX 's sellers weekly use PayPal for thousands upon thousands of the same transactions I did. I've had no disputes over sales and all purchasers received their collectible pocketknives as fast as XXXX priority mail shipped. I have been singled out and unjustly discriminated against. I understand it's even a policy of XXXX and PayPal, that all sellers on XXXX, including sellers of knives, must have PayPal as a payment option.
Company Response:
State: WV
Zip: 25701
Submitted Via: Web
Date Sent: 2022-10-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-03
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: i have a issue with paypal system. my paypal account was blocked becouse i received {$10.00} dollar. Now, the system has place a permanent limitation on my account. XXXX Limitation ID XXXX Will paypal review my account again and tell me what they need for help me to resolve my issue.
Company Response:
State: TN
Zip: 377XX
Submitted Via: Web
Date Sent: 2022-10-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-03
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My name is XXXX XXXX my paypal account has been place a limitation and they ask me for document. I sent all my document and the person help me to lift the limitation. the same day after the limitation was lifted another permanent limitation has been place on my account without any reason. I feel discriminated against because I am not a United States citizen. According to what I have read in the paypal policies it is not specified that to use a paypal account from the United States you must be a citizen of that country. In any case, I have sent my original documents from my country but they have frozen my money permanently. XXXX ( XXXX ) XXXX
Company Response:
State: MD
Zip: 212XX
Submitted Via: Web
Date Sent: 2022-10-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-03
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal responded to my previous complaint and there response does not address nor resolve the claims and contradictions made in there previous responses. As I was having difficulty adding a bank to my now limited PayPal account, An individual simply named " XXXX '' from the executive office department instructed me to send him a copy of my personal banking details so he could manually put the bank on file due to there multiple adjustments being ineffective. PayPal 's executive office received a copy of my personal banking information, only to review my bank account and deem it not currently supported by PayPal at the moment. It's sounds strange to me because I have friends and family who states there XXXXXXXX XXXX account and PayPal account are linked just fine. With that being said, in PayPal 's response they fail to acknowledge that I have attempted to add multiple bank accounts not just one from XXXXXXXX XXXX I'm curious to know if all the banks I tried are non supported as they are all being denied. If so, what is a PayPal supported bank account, and will I be assisted with finding one? Am I supposed to go about opening random bank accounts in hopes that one is PayPal eligible? Lastly in a response that PayPal gave me, they advised me to send my questions and concerns to the executive office via email XXXX. The one problem with that is I don't get a response to my questions or concerns, further more I don't even get a response when I respond to the conversation opened in the message center. I only get a response when I open a CFPB complaint. Why is that? Sadly I'm in the same situation I was in prior to opening these complaints. I currently can not add my bank account on file though they've made multiple adjustments to allow me to do so, I've given my personal details to XXXX who assured he would have it manually added for me to no avail, They claim my account is fine and the bank attempted was just a bad bank so I've tried alternatives with no success, Lastly I go to contact the department I was directed to contact via the method they provided ( Including XXXX ) only to receive no response. Is this proper and ethical?
Company Response:
State: AL
Zip: 367XX
Submitted Via: Web
Date Sent: 2022-10-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-02
Issue: Fraud or scam
Subissue:
Consumer Complaint: After several attempts and at least two emails, I have never received the products a refund, or even been contacted by the seller on this dispute. It seems to me this was a fraudulent transaction where XXXX has done nothing to provide me a refund. XXXX XXXX XXXX XXXX, XX/XX/2022 We have finished reviewing your dispute We have completed a review of the money transfer you sent on XX/XX/2022. Below are details for this transaction. We have now closed the dispute. If you have any questions about this transaction, email us at XXXX or call us at XXXX. Transaction Details Transaction Date XX/XX/2022 Payment Amount {$81.00} USD Recipient XXXX Transaction ID XXXX
Company Response:
State: OH
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-10-02
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A