Date Received: 2022-10-05
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/2022, my PayPal account XXXX is permenently locked from all functions due to violation of user agreements, according to PayPal. I respect all decisions and rights PayPal holds, and willing to comply with the permenent account lock, even though they never reveal the reason why or which agreement. On the service phone, an agent was able to tell me that the picture of my ID submitted for identity verification is not clear enough thus triggering the system auto ban, resulting the account lock and it is the final decision without option to resubmit. Account lock info Reference ID : XXXX. PayPal also locked down my remaining balance in the account, including both settled and unsettled funds, from withdraw for 180 days. Payment remitters, like PayPal, can not legally hold any funds for more than 10 days. I need their reply on this issue and release my fund.
Company Response:
State: NY
Zip: 12180
Submitted Via: Web
Date Sent: 2022-10-05
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-05
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: On XX/XX/XXXX, I dialed a number for XXXX XXXX to get help resolving my printer. XXXX to me, the agent I was connected to is not an XXXX employee, and he gained access to my computer to fix drivers any other issues stopping my computer from communicating with my printer. While he was supposedly fixing the problem, which took XXXX XXXX hours, ( and my printer was still not fixed, BTW ), he gained access to my PayPal account, and Banking accounts, and my XXXX account. He submitted a chage of {$1500.00} to Pay Pal, ( and they added a XXXX fee for the cash charge ) which was tied to my XXXX XXXX XXXX XXXX, and they authorized the payment as an authorized payment. I notified PayPal of the breach within 1 hour of the ended session with the indivual. They supposedly investigated, and are denying that this purchase was unauthorized, saying that this transaction was typical of charges on my PayPal account. I pointed out that I have NEVER sent cash to someone through PayPal or my XXXX XXXX XXXX, and have never made a purchase of such a large amount either. There is no address, no company name or telephone number for this individual, who's name is XXXX XXXX. There is also no explanation of services rendered. I also alerted my credit card company within XXXX hour and discontinued the card associated with the XXXX account. I am still waiting for XXXX XXXX XXXX XXXX to take the charge off my credit card, and don't know at this time whether this will be resolved. He also tried to transfer {$1500.00} from my savings to a debit card, which my banking institution XXXX XXXX XXXX XXXX did fix right away. I the set up all new accounts and numbers with my local XXXX XXXX rep. He then went to my XXXX account and charged 5 Reload cards, each with a value of {$200.00} so he could shop at will. 4 of them were cancelled, but one of the 5, valueing {$200.00} was charged to my XXXX XXXX XXXX XXXXXXXX card before it was cancelled. I am still waiting to see if XXXXXXXX XXXX will take this off as well as the {$1500.00} from PayPal I'm a senior living on a modest income, and really can't afford to pay these unauthorized charges and hope someone out there will follow up on my case. He gave me a tel # to call him back directly, and I actually have a name. Does anyone really investigate these cybercriminals?.
Company Response:
State: MA
Zip: 026XX
Submitted Via: Web
Date Sent: 2022-10-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-05
Issue: Other transaction problem
Subissue:
Consumer Complaint: my paypal email is XXXX my account is restricted i am a XXXX and XXXX XXXX i am a XXXX XXXX XXXX XXXX XXXX and i have received many payments from XXXX but after i got a client from XXXX and i got also from XXXX as i am a XXXX too..i just got a client for approval of adsense that is a digital marketing work worth of XXXX $ but after that all details i have provided through your call support i only upload my ids and it match with my account my why my account is permanently limited ....?? I didn't do any illegal things as you can see my transaction... if you need proof then i can send you, my XXXX link here XXXX XXXX XXXX XXXX and i have XXXX channel also XXXX XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-10-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-04
Issue: Other transaction problem
Subissue:
Consumer Complaint: I had an account with Venmo. I used it to send money to/from family and friends. I received an email from Venmo stating that my account has been frozen and to submit proper documentation to prove my identity. I submitted the documentation asked of me. Two weeks later I received an email from Venmo that they had permanently XXXX my account. They would not give me a reason as to why. They sent a very generic email stating that I violated their policy, but refuse to tell me which policy I have violated. They are currently holding {$830.00} for 180 days because of this. I have contacted Venmo numerous times and nobody can give me a valid, clear reason as to why my account was permanently deactivated.
Company Response:
State: OH
Zip: 44654
Submitted Via: Web
Date Sent: 2022-10-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-04
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Account still does not work properly. Paypal is refusing to provide adequate support to resolve the issues. Paypals last reply on XX/XX/22 which for some reason closed the case even though it did not fix or resolve any of the issues, and did not override any error messages, and other funding sources do not work. No other funding source available. None of them work. Transactions cant be processed. XX/XX/22
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-10-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-04
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: or 3 days I have been trying to contact Paypal and remove all funds from this institution. They purposely never do not reply to none of my messages made from my business Paypal account. Today I was able to resolve the issue with the transfer. Upon transferring the remainder {$630.00} from the paypal business account paypal needed me to upload my Identification card. I did not have it on hand so i tried to click the X for the box asking for the identification. Upon doing so, the transaction for the transfer went through. I have tried to contact Paypal numerous times today. No luck for stopping the transfer. The remainder money was sent to my friend " XXXX XXXX ''. This was sent to her Venmo account. She has informed me the Venmo account has been closed for sometime. So paypal has informed me that the funds are gone and there is no way to retrieve them back. They have the transaction pending. The funds should still be made available to the owner if they're only pending. I want my money back from paypal and the business account closed as soon as possible. the transactionID : XXXX
Company Response:
State: FL
Zip: 329XX
Submitted Via: Web
Date Sent: 2022-10-04
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-04
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I was made aware in XXXX that there was transactions being made that I was unaware of and never authorized. This has continued to happen and become increasingly more frequent as well as the amounts being transferred. The common source of these payments are all from online gambling or casino sites and transfered from the same account. I tried addressing it with PayPal with NO RESOLUTION!! I have been scammed out THOUSANDS of dollars across multiple accounts. I can't get this to stop! I have made police reports and filed every possible form I know to do.
Company Response:
State: MI
Zip: 48169
Submitted Via: Web
Date Sent: 2022-10-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-04
Issue: Other transaction problem
Subissue:
Consumer Complaint: I got my daughter a Venmo card to try to teach her responsible finance and money budgeting. I put {$10.00} on her Venmo card. Venmo asked her to verify that she was XXXX XXXX XXXX. Shes not. Shes only XXXX. We didnt know that you had to be XXXX. So Ive called Venmo, emailed them. I asked for my {$10.00} back. They said they need permission from my XXXX XXXX XXXX in order to refund my money. She gave them permission and they still wont give me back my {$10.00}. Its only {$10.00} but cmon.
Company Response:
State: LA
Zip: 71291
Submitted Via: Web
Date Sent: 2022-10-25
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-04
Issue: Fraud or scam
Subissue:
Consumer Complaint: I have a paypal account on which I created a paypal fundraiseXXXX to collect donations XXXX XXXX XXXX now all the sudden paypal did block my account. I can not withdraw the donations that has been send to me! Paypal asking me for fullfillment details like shipment for products etc. although they see its clear that all incoming payments are donations sent to my paypal fundraiser I have send this info to them to remind them that all are donations on the paypal fundraiser now I get this crazy message on which I can not even sent a reply. Dear XXXX XXXX, Thank you for your cooperation in completing the review of your account. We're still unable to complete the review process of your account at this time. Please help us finish this process by completing the following steps : To help resolve the limitation on your PayPal account, we've sent an email to your buyer to confirm if they received the related item or service. Transaction XXXX XXXX XXXX XXXX XXXX If you've shipped the item, please contact your buyer promptly and ask them to respond to our email, so that we can confirm if the above transaction is completed. After you've completed the above steps, please contact us by clicking 'Contact Us ' at the bottom of any PayPal page. Please help us by completing the required steps within 10 days from the date you receive this email. If we receive no response within 10 days, you will need to contact us by phone or email so that we can manually update your case status. After you complete these steps, we will review your information and contact you about the status of your PayPal account within 2 business days. We may ask you to provide further information if necessary. Thank you for your co-operation and support. Please let us know if you need further assistance. You may contact Customer Service by clicking 'Contact Us ' at the bottom of the PayPal website. Sincerely, PayPal Please do not reply to this email. This mailbox is not monitored and you will not receive a response. __________ PAYPAL IS A COMPLETE SCAM THEY JUST FREEZE MY MONEY AND I CAN NOT EVEN COMMUNICATE WITH THEM TO GET IT RELEASED. DOCUMENTATION SEND TO THEM IS NOT BEING VIEWED AT ALL! THEY JUST FOOL PEOPLE AROUND IN ORDER NOT TO PAYOUT FUNDS THEY ARE HOLDING
Company Response:
State: FL
Zip: 346XX
Submitted Via: Web
Date Sent: 2022-10-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-03
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Between XX/XX/XXXX and XXXX, there was a coupon-based promotion run by Paypal on purchases at XXXX that state {$15.00} off when you make a purchase of {$15.00} or more. Many customers including myself saved the coupon offer on Paypal, saw the {$15.00} off apply during checkout, and got the Paypal email receipt showing only the remaining balance above {$15.00} should be charged. However, we got charged the full order amount. I personally paid with Paypal balance so you would think it can easily be refunded by Paypal. I attempted to contact Paypal support as well as transaction dispute immediately to resolve the issue and got a response that they can only issue a {$15.00} voucher for future use because they can not go back and apply a voucher that should have been applied, and even that voucher needs to wait until they get communication so no clear timeframe of resolution. This is clearly not an acceptable resolution as I would not have placed the order if the {$15.00} offer didnt apply, and I do not want a {$15.00} offer for future use, I need it refunded. Paypal response : We were advised of this issue occurring on this type of transaction, I'm sorry to hear that you were affected. We are working on getting these resolved with our affected buyers who are experiencing this. Once it's been completed, you'll get the voucher for {$15.00} that should have applied. Once the payment is captured, we're not able to go backwards to apply the discount that should have transpired. Sorry. Thanks for your patience while we work through this issue. Paypal response : There are some things beyond our control when it comes to the rewards we offer to our customers. If others are saying a refund is being done, I've not been communicated that yet on our end. Currently we have not been updated yet on any resolution on this matter. I'll leave the chat open another 24 hours.
Company Response:
State: CA
Zip: 95131
Submitted Via: Web
Date Sent: 2022-10-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A