Date Received: 2022-10-07
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/XXXX2022, I purchased a jade pendent from a seller though PayPal. Sellers name is XXXX. The item listed online in the pictures seller provided as pure fresh green without visible discoloration or stains. In the sellers description, he used language as Bright color Rare Color, Premium grade Very plump But, the actual item I received is a counterfeited item full of deep dark stains which is undeniable super low-grade stone, and totally not as described as in sellers listing pictures or descriptions. I then contacted PayPal and opened a case with case number XXXX XXXX XXXX - XXXX. On XX/XX/XXXX2022 PayPal informed me that the seller had agreed on full refund, and the full refund would be issued by PayPal after I return the item, also PayPal provided me the sellers return address. I returned the item as requested on XX/XX/XXXX, and uploaded the tracking number in my case in PayPal which is XXXX. The item was received by the seller on XX/XX/XXXX2022. It was delivered successfully. According to PayPals policy and agreement they indicated in the email between the 3 parties involved : PayPal, me and the seller, that once the conditions are met which are : I returned the item and the item is delivered by the address seller provided ( as the indication of arrival and reception ), the effect of full refund should be satisfied. But, PayPal had told me that if the item was lost during the XXXX XXXX XXXX, I would not be able to get my money back, which is contradictory to its policy. Then I contacted my bank XXXX bank for dispute on XX/XX/XXXX2022. And on XX/XX/XXXX2022, I was informed by XXXX that their investigation is not favor in me, due to PayPal 's refusal and evidence they presented. PayPal presented fraudulent and self-contradictory evidences with false claim as the return was never shipped out. PayPal used it as the reasoning for refusing return my payment when two tracking PayPal provided are obviously not matching ( The tracking showing on my shipping label uploaded to PayPal system on XX/XX/XXXX begins with XXXX, and the fraudulent tracking PayPal used as their primary evidence begins with XXXX ). PayPals refusal for issuing the full refund is breaching the contract according the obligation PayPal should fulfill in the dispute of transaction, also is acting as confederate of online intentional scam. As my primary bank XXXX, did not fulfill their due diligent to even notice the obvious wrong tracking PayPal is using for its ' claim. Now I am bearing the damage of being scammed due to PayPal failed to fulfill its obligation and intentionally failed to disclose the crucial information regarding the transaction as the result for misleading, and XXXX failed to fulfill due diligent as the requirement for investigation. Please help me get my money back, since I did not do anything wrong as a victim. I have followed the guidance PayPal provided and cooperated in the hope of resolving this matter. Also, upon agreement of full refund with PayPal and the seller. I have fulfilled my obligation of returning the item regarding the address listed on PayPals agreement. But, now I am the one bearing the economic damage on not having the item that I intended to purchase listed in seller 's pictures, or the {$2200.00}. Please reference the attached evidence for corresponding details mentioned above. Continue : Responding the documents that PayPal provided : 1. Regarding the tracking number presented by PayPal ( showing the label was created ) and comparing the tracking number on the shipping label I created. The number PayPal provided began with XXXX, but the actual number in the shipping label I bought also as evidence PayPal provided is beginning with XXXX. This self-contractionary is not accident, but intentional. In my evidence I presented, on XX/XX/XXXX I have uploaded the correct number in PayPals system ; which indicated that PayPal using a faulty tracking number as reasoning to support them not fulfill their obligation of returning my payment, is intentionally fraudulent. 2. PayPal also provided internal catalog of conversation on XX/XX/XXXX that seller claimed the item was not received or shipped on the same day. Please reference the official agreement that PayPal sent to me on the XX/XX/XXXX regarding condition for full refund and address for return. Also, in my evidence that on the same day XX/XX/XXXX, I have uploaded the tracking information in PayPal and the shipping label for return. And even in PayPals evidence of my shipping label included the time stamp supported my reasoning. For the international primary shipping the official estimate date from USPS is XXXX - 14 days. For PayPal exclusively presenting this faulty claim as their reasoning of refusal of fulfilling their obligation on the agreement between me, seller and PayPal on XX/XX/XXXX, is clear that PayPals intention here is not just breaching the contract, also proactively and intentionally be fraudulent and be part of the scamming activities. 3. Regarding the chat history the seller provided, there is not time stamps on any conversation, but any reasonable person read the content would see the content is about item inquiry and payment which happened before the item was shipped by the seller. Please reference the document attached that according to the seller in the chat and tracking imformation on XXXX, the item was shipped out on XX/XX/XXXX2022, and was received on XXXX/XXXX/2022. Also, please see all the only time stamp the seller provided is from XX/XX/XXXX to XXXX which are prier to the shipping date XXXX, which means all the conversation seller and PayPal presented was before seller even shipped out the item. This is totally irrelevant to the argument. No support to any reasoning for PayPals refusal of returning my payment. 4. All the evidence PayPal provided to back up its reasoning was after XXXX the date that the returned item was successfully delivered to the seller. This support the conclusion that PayPals intentional fraudulent act and intentionally breaches the contract for which it has failed to fulfill its obligation as the safeguard for online scamming activities. 5. Seller has relisted this item online as {$2700.00}. 6. All the information I provided is matter of fact and black and white. Through the truth, we can see how weak PayPals reasoning, claim is and how absurd the intention, motivation behind their illegal fraudulent act.
Company Response:
State: CA
Zip: 946XX
Submitted Via: Web
Date Sent: 2022-10-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-07
Issue: Fraud or scam
Subissue:
Consumer Complaint: ( XXXX ) ( XXXX ) ( XXXX ) NO RECEIPT : PayPal, refund {$100.00} for merch never delivered. On Tue, XX/XX/2022 at XXXX XXXX XXXX XXXX XXXX wrote : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX XXXX XXXX XXXX ( 1. ) Hi, there. ( 2. ) Here it goes again : Instead of the preceding silliness ( bogus tracking number, fake delivery confirmation, fictitious whatever ) from XXXX { clean-sell.com } { et al. } for {$60.00} back on XXXX, the latest clown-coordination is detailed below ( history, attempted contacts, PayPals various transaction numbers, etc. ) in the receipt pasted inside the e-mail to XXXX XXXX. ( XXXX. ) XXXX, order # XXXX XXXX, www.noveltyheart.tech ( XXXX. ) XXXX, no response from seller/merchant e-mail mail-tos { XXXX, XXXX, XXXX } ( XXXX. ) XXXX, no answer for fax-n-voice line XXXX XXXX XXXX - XXXX XXXX XXXX - XXXX XXXX XXXX XXXX ( XXXX. ) XXXX, no answer for fax-n-voice line XXXX XXXX XXXX - XXXX XXXX XXXX - XXXX XXXX XXXX XXXX ( XXXX. ) XXXX, no response from seller/merchant e-mail mail-tos { XXXX, XXXX } ( XXXX. ) XXXX, XXXX XXXX XXXX, XXXX ) ( XXXX. ) XXXX, no response from seller/merchant e-mail mail-tos { XXXX, XXXX } ( 3. ) Do a deep-dive investigation so that I-and otherscan learn which thugs are cloaking, engineering, orchestrating all of this. { Unfortunately, law enforcement isnt a pillar of ethics, so look there for user rights and various other accesses. } ( 4. ) Not a PayPal.com account holder, and will not open one. { too many negative encounters } ( 5. ) Hate that I dont have an IT background, but would be awesome to have detailed the hows, whats, and whens that these thugs are using to cipher, divert, conceal, arrange, re-direct, and the rest. ( 6. ) Would like the {$100.00} refunded. ( 6a. ) { unresponsive to communications } ( 6b. ) { seller/merchant shown ample patience and given generous forbearance } ( 6c. ) { no merch } ( 6d. ) { no GENUINE tracking number } ( 6e. ) { suspect ( -ed ) fraud : likely more illegal interference, manipulation and illegal activity from the perpetually stupid, concretely corrupt set of hiding thugs } ( 7. ) Thanks. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Y XXXX XXXX XXXX. XXXX XXXX XXXX. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX On Tue, XX/XX/2022 at XXXXXXXX XXXX XXXX XXXX XXXX wrote : XXXX XXXX XXXX XXXX : ( XXXX. ) Hi, there. ( XXXX. ) Made a purchase for {$100.00} on XXXX, not on XXXX as claimed seller/merchant via some kind of PayPal cover. ( 3. ) All communications to seller/merchant relating to ORDER # XXXX XXXX have been ignored : ( XXXX. ) XXXX { returned not delivered } ( XXXX. ) XXXX { returned not delivered } ( XXXX. ) XXXX { no response } ( XXXX. ) XXXX XXXX XXXX - XXXX XXXX XXXX - XXXX XXXX XXXX XXXX { combo voice-n-fax # } ( XXXX. ) names for seller/merchant : XXXX, XXXX XXXX XXXX ( XXXX. ) No products have been received. ( XXXX. ) No tracking number has been provided. ( XXXX. ) Though no yield of either the products paid for or a refund, reported information to PayPal { XXXX, XXXX } on XXXX. ( XXXX. ) Want the {$100.00} refunded. ( 8. ) Thanks. Your PayPal receipt Inbox XXXX Fri, XX/XX/XXXX, XXXX XXXX to me Hello, XXXX XXXX PayPal You paid {$100.00} USD to XXXX XXXX Create an account with PayPal and activate Return Shipping on Us. Limitations apply. Activate PayPal Now Your purchase details Your Transaction ID : XXXX Merchant Transaction ID : XXXX Purchase Date : XX/XX/2022 Payment to : XXXX XXXX XXXX Payment from : XXXX XXXX Shipping Address XXXX XXXX XXXX XXXX XXXX XXXX XXXX, GA XXXX United States Subtotal {$100.00} USD Total {$100.00} USD You paid using : XXXX XXXX This credit card transaction will appear as
Company Response:
State: GA
Zip: 30087
Submitted Via: Web
Date Sent: 2022-10-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-07
Issue: Fraud or scam
Subissue:
Consumer Complaint: On Friday, XX/XX/XXXX, I was the victim of telephone fraud. I was emotionally abused and harassed by someone pretending to be XXXX XXXX XXXX who told me if I did not pay the fines over the phone I would be arrested. I was harassed on the phone for hours by multiple people and finally paid the first set of supposed fines of {$2100.00} via Venmo per the scammer 's instruction. I shortly thereafter realized it was a scam and reached out to Venmo immediately to cancel the payment. The representative I spoke with confirmed that the payment went through on their end but instructed me to call my bank and cancel payment. I was concerned that this would not be sufficient since the payment was already made to the individual scamming me and that Venmo would try to come after the payment. They assured me that the best course of action was to cancel payment with my bank immediately since it was a scam and that they would not try and collect the funds from me. I spoke with my bank and they were able to stop the payment. Venmo then reached out to me again on XX/XX/XXXX saying that I owed the payment of {$2100.00} or my account would be taken to collections. I spent hours on the phone with Venmo regarding this with no resolution. It seems as if Venmo is now disregarding their own instructions ( attached in writing ) and instructing that I pay the funds otherwise I will be sent to collections. I believe Venmo should be working directly with the scammer ( since they have their phone number, name and probably some bank details registered with Venmo ). I was then transferred to a Account Specialist via email, you are unable to speak with the Specialists who review these issues over the phone. The Account Specialist continues to tell me to pay the funds to unfreeze my account but completely disregarded their prior instructions and seems to not take into account that this payment was made under fraudulent circumstances. I provided a police report number but they seem to have no interest in it.
Company Response:
State: IL
Zip: 60607
Submitted Via: Web
Date Sent: 2022-10-07
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-07
Issue: Fraud or scam
Subissue:
Consumer Complaint: XXXX XXXX XXXX put a bag on XXXX for auction and requested me to pay him directly to his bank account. on XX/XX/XXXX i paid XXXX XXXX XXXX XXXX through paypal for a XXXX XXXX XXXX XXXX XXXX XXXX for XXXX XXXX. he offered me anothet XXXX XXXX XXXX XXXX XXXX for {$8900.00} but only though bank deposit or XXXX XXXX XXXX. he said i can pay him for the preorder of the black bag and the bag will arrive in a month but he needs the money immediately to save his mom 's life in XXXX. i felt bad for his mom so I transfered him {$4900.00} through XXXX XXXX on XX/XX/XXXX, thruogh XXXX {$1000.00} on XX/XX/XXXX then the rest {$5000.00} through XXXX ( {$500.00} each transaction ) on the following dates : XX/XX/XXXX, XX/XX/XXXX, XXXX, XXXX, XXXX, XXXX. He then asked me send him more money to pay for the tax on the item i paid him on paypal so I sent him more on the following XXXX and XXXX. He then asked me to let him borrow more money because he was stuck in XXXX and needed to fly back to XXXX to get the 2nd bag that I ordered, so i sent him {$500.00} on XX/XX/XXXX. On XX/XX/XXXX the package ( for the XXXX XXXX XXXX i ordered through PayPal XXXX XXXX ) from XXXX finally arrived but i found out he never paid taxes on it. in order to recieve the package i have to pay taxes but when i lifted up the box it felt empty so i refused to accept the package from XXXX. XXXX driver took it back to the XXXX and when XXXX opened the package theyfound out that nothing was inside the package. At that time i realized he may have scammed me so i contacted XXXX XXXX XXXX that I don't want to buy the XXXX XXXX XXXX anymore and asked him to refund me the money. He asked me to send him more {$500.00} so he can He will email me proof that i lent him money. On the email he wrote that he i sent him {$8900.00} and {$2000.00} in helping his mom 's XXXX. I trusted him that he will repay me so i sent him another {$500.00} on XX/XX/XXXX morning. The same day XX/XX/XXXX at night i found a post from XXXX XXXX warning about XXXX XXXX XXXX that he has scammed so many people from XXXX, XXXX and XXXX. I reached out to some of his victims and most of them has been scammed like me : asking to prepay for the bags, XXXX and watches but never arrived, offering to help people get their citizenship with a fee or filing paper work to get them come to XXXX from overseasEach victims has given him $ XXXX, and much more. I know there are many more victims like me. I hope we can stop XXXX XXXX XXXX scamming more people and bring him to justice. i have all the documents from XXXX, PayPal, XXXX and XXXX XXXX. From what i know he has been hiding in XXXX for a month and has been picked up money I transferred at XXXX locations. He has been ignoring my calls, texts and email. I have all the conversations with him saved in XXXX and other victims also have documents of him scamming them. I really hope we can stop him from scamming more people. this is the XXXX address he provided me : XXXX XXXX XXXX XXXX XXXX XXXX XXXX. i have his picture ID as well. XXXX XXXX XXXX XXXX ID XXXX. Born in XXXX XXXX XX/XX/XXXX. His business society number is XXXX. Phone XXXX Email : XXXX Address : XXXX XXXX XXXXXXXX XXXX XXXX XXXX, XXXX XXXX Thank you for your time reviewing my complaint.
Company Response:
State: TX
Zip: 75013
Submitted Via: Web
Date Sent: 2022-10-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-07
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: I sold an item online & was paid through Venmo. Venmo sent emails to verify my identity. Venmo later sent an email to verify my bank account. I completed those task as requested. My account stated that money would me transferred to my bank account through standard transfer on XXXX. After several calls & chats my account was permanently deactivated on XXXX. I have not been able to get an explanation, nor have i been able to access my account. In the email, Venmo stated that the funds would be held for up to 180 days. So now, my rent money, car payment, & money for travel ( I'm an XXXX XXXX ) is frozen/inaccessible. Venmo even charged me a sellers fee ( 1.9 % + {$0.00} ). I have been a Venmo user since XXXX & a PayPal user since XXXX. I'm not sure why they would leave me in such a bad position. I'm still not sure if I'm being scammed out of my money because all the emails, chats, & calls are basically robots or people that have no knowledge of what's going on inside the company.
Company Response:
State: AR
Zip: 717XX
Submitted Via: Web
Date Sent: 2022-10-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-07
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On Friday, XX/XX/2022, I used Venmo to pay my son 's after school tutor. Her fee was {$75.00}. I accidentally entered {$7500.00}. As I tried to cancel the payment somehow I hit pay. There is no option to recall the money at Venmo even if there was a mistake. Venmo also charged me a {$220.00} fee for the transaction They then stated that I needed to have the person I paid send me the money back to me but then they would have to pay a {$220.00} fee. {$450.00} in fees for a simple, XXXX finger mistake. I called my credit card company and filled a chargeback dispute. They said they couldn't do anything until the charge hit my account but then it could take 75 days before the investigation would be complete and there's a chance I might not be reimbursed for the {$7500.00} and I would not likely get the {$220.00} transaction fee back. None of this seems legal or right. Please assist.
Company Response:
State: NJ
Zip: 07090
Submitted Via: Web
Date Sent: 2022-10-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-08
Issue: Fraud or scam
Subissue:
Consumer Complaint: during XXXX I got very sick and needed help to pay my medical bills this is why I set up a paypal fundraiser. once I had received a few donations paypal did block my account. they stole the whole money! I was not able to get medical help because of this. they put me in a very bad situation and I did suffer a lot. in total the theft is {$3500.00}
Company Response:
State: NY
Zip: 10022
Submitted Via: Web
Date Sent: 2022-10-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-08
Issue: Fraud or scam
Subissue:
Consumer Complaint: paypal is advertising their fundraiser option, so I was thinking its a good idea to start a fundraiser in order to collect donations towards my art gallery project. my fundraiser was approved by paypal, after receiving donations I got a weird email saying that the transactions are high risk and that I will get my money paid in 180 days. however I am still not able to access the funds and I believe paypal is a scam. my paypal balance is {$2400.00} and I can not withdraw the donations. please help me. thank you
Company Response:
State: CA
Zip: 95376
Submitted Via: Web
Date Sent: 2022-10-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-06
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: PayPal is refusing to release funds after terminating my account with no explanation. I need these funds for survival and none are subject to any potential customer chargebacks which is the only legal term they should be holding funds.
Company Response:
State: NY
Zip: 10011
Submitted Via: Web
Date Sent: 2022-10-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-06
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On Sat. XX/XX/2022, I recieved {$300.00} from a friend on her Venmo account to my Venmo account. I then attempted to transfer that amount to my bank account and my account was frozen. I recieved an email saying that my account was frozen for suspicious activity and that I would recieve another email explaining why and what to do to solve it. It is now XX/XX/XXXX and I still have not recieved any further emails giving me an explination or instructions to resolve this matter. I have called venmo twice on XXXX XXXX as well as using their chat and sending an email. I was told on Saturday XXXX XXXX that a specialist needs to review the case and they only work Monday-Friday and they are the only people who have access to any of the information. I was also informed that they can not be reached by phone and I could not have their direct email. I was told I would recieve an email in between 7 to 21 business days with more information. I asked if the transfer could just be canceled and returned to the sender and I was told that was not possible. I then requested that my account be closed and they said that also was not possible until this matter has been resolved. I again called on XXXX XXXX 2022 and was told that my case had already been escalated and it would take 7-14 buiness days for a specialist to get to my case. I again asked for an explination and was told they had no access to that information and their was nothing they could do and I just had to wait. I requested for my case to be escalated again. This is just ridiculous. I believe this is delibertly done so companies and banks can hold on to customers money longer to earn the interest. Interest on a mere {$300.00} for 3 weeks is nothing but if done to just a small fraction of their total transactions for the weekend I'm sure it total amount of " frozen '' accounts is in the millions and thats a whole lot of interest earned in 3 weeks. And there is no reasonable excuse for a company to hold someones money for 7-21 business days without telling them why or instructions on how to resolve the issue.
Company Response:
State: CA
Zip: 94928
Submitted Via: Web
Date Sent: 2022-10-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A