Date Received: 2022-10-10
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: I have a PayPal account, and tried to close it. When I attempted to close the account, I was told to call PayPal. I called PayPal, and they stated I was unable to close it, as they stated I had to wait 30 days to close my account. This is not correct, as I have a friend who was just able to close their account on Friday, the same day they wanted to close it ( they closed it through their app and even showed me their emails showing it was closed ). When I tried to close, I was told to call, I called, and then I was told I had to wait 30 days. I did not have any outstanding payment, nor was my account negative. Also, there was not a disclosure on their website stating I had to wait 30 days, and this is unfair. I think they are treating me this way since I am in my XXXX, and making it difficut to close, since they have a lot of people trying to close their accounts right now. I need help so I am treated fairly. I am filing a complaint with the Arizona Attorney Generals Office to try to get help from them as well.
Company Response:
State: AZ
Zip: 85298
Submitted Via: Web
Date Sent: 2022-10-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-09
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My daughter, XXXX XXXX XXXX called PayPal to close her account on XX/XX/2022 on XXXX and we were told that there was a pending case that was preventing the close of her account. However, this same case, was disputed by XXXX XXXX and my daughter has already been refunded. However, Paypal refuse to close this case, although they sent me a letter stating that they can't dispute this transaction because it is being disputedwas disputed by another entity, XXXX card. My daughter attempted to close this case in Paypal to be able to close her PayPal account but was prevented from closing the case online, thus she requested the Paypal representative to close the case. The paypal representative stated she could not close the case and said she was going to forward our call to another representative that would close the case. However, Paypal hung up the call and never forwarded the call. I got the impression that Paypal simply does not want to close the account.
Company Response:
State: GA
Zip: 30082
Submitted Via: Web
Date Sent: 2022-10-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-08
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I went to purchase a music box on a website XXXX XXXX XXXXXXXX for XXXX dollars ; I was going to use my credit card but when I went to check out the page automatically went to Paypal and then quickly went back to the website XXXX and it showed that the item was paid for by my Paypal, which I did not want to use, nor intended to use but it all happened so fast and now in hindsight, I think what happened that this site has a script on it or something that checks quickly if the person has Paypal and since I did and my password for Paypal site is saved the purchase went thru. When I did not receive an email from the merchant like the way every purchase you make online does and along with the weird check-out episode I got very suspicious so I contacted Paypal right away within 5 minutes of the transaction and Paypal said I needed to take it up with my bank [ my Paypal card is backed by my bank checking account ] I said why and they told me the purchase went through with Paypal and told me I made a transaction by " sending money to family and friends '' and they don't offer protection for transactions of sending money to family and friends. I tried to tell them I did not send money to family and friends but instead purchased a music box on this website XXXX XXXX XXXXXXXX and was going to use my credit card but it automatically went through Paypal, which was weird in itself and so I contacted my bank to stop payment but they told me I had to wait for the transaction to clear ; I said I don't want it to clear because if it is fraudulent it will be just giving a criminal my money but they said that is their policy for it to clear first [ which I think should be a crime in itself ] so after it cleared they said they would file a dispute and after 60 days they denied my dispute because Paypal told them that the transaction was " sending money to family and friends '' and they don't offer any protection for this type of transaction. I asked them why would I " send money to family or friends '' when I am purchasing a music box on a website. Neither my bank nor Paypal would help me and I and out the XXXX XXXX and never received the music box..This complaint is against XXXX and Paypal . I filed a complaint to the hosting company that hosts XXXX XXXX XXXX which is XXXX. all they did was remove the website. I did some investigation and the person that had this site also had about 10 other sites with some of them still up and running. I just want my XXXX dollars back.
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-11-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-08
Issue: Fraud or scam
Subissue:
Consumer Complaint: I recently received this email from the company Paypal : " You can no longer use PayPal After a review, we decided to permanently limit your account as we found potential risk associated with it. As a result, we can no longer offer PayPal services to you. Any bank or credit card information thats linked to your PayPal account can not be removed nor can it be added to another account. You can still log in and see your account information but you cant send or receive money. If you have funds in your PayPal balance, it will be held for up to 180 days. After that, well email you with information on how to access your funds. '' I have been a member of Paypal for 18 years without any issues. Paypal has given me no warning and no reason for my account freeze. I have contacted them multiple times over the phone to no avail. They do not offer any sort of dispute or resolution process in order to remedy the freeze on my account.. I have a large balance being held within my Paypal account as it was being used as a digital wallet for online banking and I have a debit/credit account with them. My balance and funds are currently frozen in the account for 180 days and I have no way to access these funds. Many members are finding that after 180 days Paypal are basically confiscating ( stealing ) the remaining funds and give members no recourse. There is currently a large class action lawsuit in arbitration against this company as thousands of users have experienced the same situation as I have outlined.
Company Response:
State: AZ
Zip: 864XX
Submitted Via: Web
Date Sent: 2022-10-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-08
Issue: Fraud or scam
Subissue:
Consumer Complaint: I wanted to raise funds in order to visit my grandparents who are in XXXX. for this reason I did create a paypal fundraiser but as soon as I did receive money paypal did block my account. the link to my fundraiser XXXX XXXX XXXXXXXX paypal support claimed that the funds will be available after 180 days without giving any reason why I must wait so long. however now the time has passed and I can not access my funds. I believe paypal did scam me for the amount of {$3800.00} please help me recover my funds. this is unacceptable!
Company Response:
State: CA
Zip: 95831
Submitted Via: Web
Date Sent: 2022-10-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-08
Issue: Fraud or scam
Subissue:
Consumer Complaint: paypal stole {$11000.00} in donations from me I have used the following donation links provided by paypal XXXX XXXX XXXXXXXX XXXXXXXX XXXX XXXX XXXX XXXX this money was supposed to help my business survive during the corona pandemic all the sudden paypal did freeze the funds without any proper explanation. on the phone I was told I will get the money in 180 days. when I checked my account I saw paypal did WITHDRAW ALL FUNDS TO THEMSELVES. THIS IS ROBBERY! ALL DONORS ARE GOING TO FILE CRIMINAL CHARGES AGAINST PAYPAL AND I WILL JOIN A CLASS ACTION LAWSUIT IF I PAYPAL DOES NOT SEND MY FUNDS IMMEDIATELY!
Company Response:
State: GA
Zip: 315XX
Submitted Via: Web
Date Sent: 2022-10-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-08
Issue: Fraud or scam
Subissue:
Consumer Complaint: I lost my job during the pandemic and couldnt pay for my studies anymore. I created a paypal private fundraiser to receive donations however once I did receive money paypal blocked my account and I couldnt access the funds/ donations. I was told that money will be available in 180 days now to my big surprise I logged into my account and found out that paypal STOLE ALL DONATIONS I DID RECEIVE THEY PUT A NOTE THAT I VIOLATE USE POLICY? ARE THEY CRAZY???? MY PAYPAL FUNDRAISER WAS APPROVED? WHAT VIOLATION? PAYPAL ARE CRIMINALS THEY MAKE UP THINGS TO STEAL PEOPLE MONEY! GIVE ME MY MONEY OR NEXT STEP IS THE FBI!
Company Response:
State: CA
Zip: 95608
Submitted Via: Web
Date Sent: 2022-10-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-08
Issue: Fraud or scam
Subissue:
Consumer Complaint: Please help me! Paypal is robbing me for {$2800.00}!!! I have created a paypal fundraiser to receive donations in order to finance my studies! at first I could withdraw small amounts and then all the sudden Paypal froze my account for 180 days! this period has passed and still I can not access my funds! Please help me I need my funds urgently!
Company Response:
State: CA
Zip: 91604
Submitted Via: Web
Date Sent: 2022-10-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-08
Issue: Fraud or scam
Subissue:
Consumer Complaint: PAYPAL STOLE ALL DONATIONS I DID RECEIVE TO MY PAYPAL PRIVATE FUNDRAISER FOR THE AMOUNT OF {$2500.00} I CREATED THE PAYPAL FUNDRAISER A WHILE AGO. AS SOON AS I RECEIVED MONEY THE FUNDS HAVE BEEN FROZEN! AND NOW MY BALANCE IS XXXX!!!! PAYPAL IS A CRIMINAL ORGANIZATION AND MUST BE PROSECUTED!
Company Response:
State: FL
Zip: 327XX
Submitted Via: Web
Date Sent: 2022-10-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-08
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Earlier this year, there was a total of nearly XXXX hacking attempts to my Venmo Account. It is account I have used once, maybe twice. I reached out to Venmo explaining to them that I was furious this happened, and asked if they could provide any details on the breaches, who was attempting them, what region -- they had no information. I probed them further on any potential data breach -- they had no information. I felt very unsafe about this. As the account was still open and active, I requested they close the account. I was told I didn't have to close the account, they could freeze it. They tried to make it seem as though closing the account and freezing the account was virtually indistinguishable. I kindly let the representative know, I didn't want to do that, because I didn't use Venmo and we should close it. I ended the call thinking the account would be closed. I was wrong. Venmo decided to keep the account open, but it it in a frozen status -- and they are not the same. Once an account is frozen, per Venmo, it can not be closed. In order or it to be unfrozen, Venmo is requesting my government ID ( passport, SSN, Drivers License ). This was not required when I opened the account, and had they granted my request to close it at the time of my phone call in XXXX, this would not be necessary. More importantly, the person or people trying to hack my account can still make repeated attempts while it is in this state. In fact, I myself can still log into the account do all sorts of things. So why would I have casually agreed to this, knowing that my account would not only still be in jeopardy, but that I would be riddled and pelted with endless emails of the login and hack attempts some months after raising my concerns with them. I have no confidence in Venmo 's ability to handle my government-level identification. They know this. They refuse to close the account, and instead, I have had several additional hacking attempts to the account. I am very concerned about Venmo 's intentions with my government-ID. I've been advised by legal counsel to absolutely never send any organization such levels of identification, if they have shown impropriety before. Payment apps like this, the number of subscribers or users they have is key to their market value, which is why they don't want me to close the account. It is why they manipulated their power to keep the account open, when they could have closed it. So as far as they are concern, they can continue to pander to investors that they have x, y, z millions of users -- active or inactive, it doesn't matter.
Company Response:
State: TX
Zip: 78741
Submitted Via: Web
Date Sent: 2022-10-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A