Date Received: 2022-10-10
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: In XX/XX/2022, Paypal incorrectly identified me as a seller and tried to collect my social security number. After speaking to customer service over and over again, I clarified that I am not a seller, it did not lead to any resolution. When I refused to hand them this information, they decided to limit my account but did not let me delete my account because they linked my account to " XXXX '' ( recently acquired by paypal ). As a consumer, I had no way to delete an account with my banking information and credit card linked to my Paypal account because Paypal decided to use information across accounts without my consent. Since then, they have permanently limited my account and refuse to delete my account and " promising me that my data is safe ''. Paypal 's monopoly through its own fintech offering as well Venmo and XXXX should not go unanswered. As a result of my poor experience, I would like to completely stop doing business with Paypal but I can't do so if they also control my other payment alternative - Venmo. They not only have a monopoly on payments, they also have a monopoly on consumer 's financial data. After reading Paypal 's reviews on the XXXX website, I'm convinced that their unscrupulous actions have impacted many other consumers.
Company Response:
State: MA
Zip: 01801
Submitted Via: Web
Date Sent: 2022-10-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-10
Issue: Wrong amount charged or received
Subissue:
Consumer Complaint: Hi I am having an unbelievable problem with paypal.com right now, I have a small business and I build and sell computer servers so I sold a bunch of goods to a good client of mine on XX/XX/XXXX and the transaction amount was {$34000.00} initially i did not want to use paypal because I dont like them but this client had to pay me with paypal so I said it is ok I have an old paypal account with no problems with it. So they sent me the money and right away confimred the purchase on paypal so paypal releases my money to me and they only released {$24000.00} and kept {$10000.00} in a reserve which I have never heard of reserves before I have heard of regular holds but not reserves. So i called paypal a few times and no one can give me an answer to when my money will be released like I said I have a small business and that is alot of money to be held. a month passed and I was getting angry so I messaged and called until i got an answer, one of their workers told me my account is put in a up-front reserve which means they will hold my money for the lifelong of the account and it is not scheduled to be released! This makes zero sense to me that is basically stealing I have called them many times and escalated this issue but it gets nowhere I am waiting for them to get back to me but I am tired of waiting I need this money for bills they keep telling me this is done for chargebacks but chargebacks don't take forever usually companies like paypal will hold the money for 2-4 weeks and once they see everything is good they release the money, on top of all that my client who received the goods from me already confirmed the purchase and told paypal it is all good! I am asking you guys to help me someone recommended you to me and told me you can help, also I am not the only one they have done this to I have talked to so many people but they told me they got a lawyer and got their money back, but I can not afford a lawyer right now and makes no sense that I have to pay to get my own money back! I have attached a picture of them holding my money with no schedule release if you guys need more info please contact me
Company Response:
State: CA
Zip: 91340
Submitted Via: Web
Date Sent: 2022-10-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-10
Issue: Other service problem
Subissue:
Consumer Complaint: PayPal will not let me close my account and wants me to jump through loopholes just to close it.
Company Response:
State: TX
Zip: 775XX
Submitted Via: Web
Date Sent: 2022-10-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-11
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My account has been permanent limited, i dont know what happend. I never been involve in any dispute or fraud activity. I wish to get help is anybody will able to help me fix any issue XXXX Please help me
Company Response:
State: TN
Zip: 377XX
Submitted Via: Web
Date Sent: 2022-10-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-09
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal refuses to close my Paypal account and provide me assistance with closing my account. I called Paypal on XX/XX/2022 twice, once at approximately XXXX and again, XXXX. I got hung up on two times and had to call back. I called to request to close my account both times and I was told that I have a pending crypto balance in my Paypal account and this is the reason I could not close my account, However, both times when allegedly transferring me to the Cryto department of Paypal to assist with closing the PayPal account, I was hung up on. Thus, I am unable to close my Paypal account and unable to close my crypto account with Paypal.
Company Response:
State: GA
Zip: 30082
Submitted Via: Web
Date Sent: 2022-10-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-09
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX, I had two unauthorized charges taken from my bank account linked with my PayPal account. Both transactions were disputed and the charges were reversed. I was at a net of {$0.00} with the two transactions. On XX/XX/XXXX I received an email stating that the second transaction in the amount of {$56.00} would be taken out of my PayPal balance as the transaction was not unauthorized. I called and spoke with XXXX on XX/XX/XXXX who assured me that the transaction was unauthorized and that the email I received on XX/XX/XXXX was sent in error. On XX/XX/XXXX, PayPal debited my balance for the {$56.00}. I was on vacation at the time. I called on XX/XX/XXXX and spoke with XXXX. She stated that the {$56.00} would be put back into my account as the charge was, in fact, an unauthorized charge. I had not seen the money back in my account so I called again today, XXXX XXXX. I spoke with XXXX. He informed me that the funds were PayPal 's and that I would not receive another refund for the {$56.00}. XXXX did admit that it was a fraudulent charge and could not give me any information as to why I received an email stating that it was found to NOT be an unauthorized charge. To say that I am frustrated is an understatement. I was on the phone for over 2 hours on XXXX and over an hour today. XXXX could not tell me what was different between the two charges, what had changed from XX/XX/XXXX to XX/XX/XXXX, nor why PayPal would not cover this loss I incurred.
Company Response:
State: FL
Zip: 33433
Submitted Via: Web
Date Sent: 2022-10-09
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-09
Issue: Fraud or scam
Subissue:
Consumer Complaint: The company responded on XX/XX/2022. Venmo after agreeing on what the payments were marked and accepted as on behalf of the organization accuses that payments were instead of gifts and donations for XXXX XXXX containing XXXX, XXXX, and/or other XXXX. Those prohibited activities as Venmo alleges to justify violates of use were never conducted by the account holder. The account holder never asks XXXX buyers to note their payments as gifts but indeed accepted gifts and donations which were to clarify why those gifts and donations were accepted instead of purchases for items. Venmo 's decision to cease offering services permitted in violation of its USER Agreement is in discrimination since XXXX makes a distinction between what was the purpose of the receipts as marked The account holder will not choose liability for discrimination by Venmo which has clear evidence of what payments were received for according to its notation and is not indebted which is illegal. Venmo has not received any correspondence between the account holder and alleges customers of illegal substances. Venmo has receipt receipts as stated before noted as " Gift '' or " Donation '' as the account is for non-profit purposes.
Company Response:
State: MD
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-10-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-09
Issue: Problem with a purchase or transfer
Subissue: Charged for a purchase or transfer you did not make with the card
Consumer Complaint: I registered a gift card to PayPal and attempted to use it immediately after registering it. I received the notification that the funds were transferred to PayPal. Each time I tried using it, the transaction would not go through. It would not be declined, it would just cycle and notify me that it was a pending transaction. On my first call to PayPal, all the pending transactions were deleted as was the gift card. I was told the funds were transferred back to the gift card and to call them to confirm. I did that, there were no funds transferred. The gift card ( XXXX XXXX ) had a transaction recorded from Paypal which I never received any confirmation of, and did not, nor could not make through my Paypal account. My next call to Paypal, was with XXXX, I was instructed to get documentation from XXXX XXXX confirming a Paypal transaction, then to call again to get a claim opened. I called and spoke with XXXX, was told a claim would be opened, and I would receive email confirmation. No email came. I don't have the exact dates for these previous calls but they were more or less within a month or two of the final call on XXXX XXXX, 2022 at XXXX ( PST ). Phone answered by XXXX, transferred to a XXXX : XXXX. XXXX assured me that claim had been opened and I would receive an email within 7-10 days. XXXX XXXX was day 10. No email except a generic one from Paypal with no claim number and basically to log in and start the process over again. All of these contacts are conveniently not recorded in my Paypal account. According to XXXX, there was a transaction with two people on that card. I do not know those people. Paypal has the record, and has had it all along to be able to trace the transaction. I never received a notification of the charge, and I was unable to make a charge. Paypal 'customer service ' is abysmal. There was never any follow up, the website doesn't allow for detailed, specific issues. XXXX assured me, when I asked, " How do I know this is even going to be opened as a claim? ", that it would and gave me a badge number. I attempted to get answers on the website, but that was useless. Paypal assures consumers that their money is safe. It was not safe. However, I would like to say that the gift card company, XXXX, has excellent customer service.
Company Response:
State: CA
Zip: 95120
Submitted Via: Web
Date Sent: 2022-10-09
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-10
Issue: Trouble using the card
Subissue: Trouble using the card to spend money in a store or online
Consumer Complaint: The hassle is all across the selections. Ive been on the phone with paypal today alone for 5 calls and theyve been giggling on the phone so i suspect employee tampering... I REPEATEDLY have added my new number only for it to vanish or be reoeatedly prompted by the site/app to add it. When i do, it takes, UNTIL needed for verification then suddenly its gone and it refuses the number when prompted for re-entering it manually. I get emails that my account was successfully unlocked, only to try logging in and gettig the above scenario, or some other endless round of security which i pass, but am still locked out. Same when i call. For WEEKS. I pass the security checks, AND AM TOLD ITS UNLOCKED only to Still be locked out. This evening, I finally gained access, only to find that my balance seems locked. It wont even let me use my balance for PRODUCTS AND SERVICES IN THEIR APP!! I CANT TRANSFER MONEY VIA **ANY** OF THEIR *MANY* TRANSFER OPTIONS AND CALLING CUSTOMER SERVICE IS JUST MORE PASSED SECURITY CHECKS, AND BEING TOLD ITS FIXED WHEN ITS NOT. The cs agents REFUSE to connect me to a supervisor and i wasnt even able to close the account. This clown TellS me " please hold while i write your check ''. As if the cs agents are actually in there writing out checks for remaining balances... Needless to say it didnt take long to realize he wasnt returning. Or was going to Drag it out till i got annoyed and gave up. I want my balance usable so i can empty it and let the account die. Im out of weeks/days/hours to sit on the phone getting the runaround from their staff who laugh it up and seem to continue to trigger new lockouts and fund freezes, unauthorized phone number changes and removals, etc. I DO NOT buy that ALL OF THIS NONSENSE IS SOME ENDLESS " GLITCH ''. PLEASE HELP!!
Company Response:
State: WI
Zip: 53081
Submitted Via: Web
Date Sent: 2022-10-10
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-10
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: To whom it may concern, I submitted a payments for a treadmill and XXXX vacuum for what I thought I was purchasing through a friend on XXXX. I was not aware at the time but have since confirmed with her that her XXXX account was hacked and taken over by a criminal/fraudulent person. The way I paid was through PAYPAL and I have been trying to cancel and reach out to PayPal for the last 24 hours since I have evidence of the fraud, the fake address and PayPal account with email. But I am not getting any feedback? Because the transaction is pending, I am not sure why I would not be able to have this transaction cancelled since it is by a fraud and criminal act. The PayPal transaction is as follows : Paid You'll see " PAYPAL '' on your card statement. {$360.00} Transaction ID XXXX Contact info Message XXXX XXXX Note Treadmill and XXXX vacuum Details Sent to XXXX XXXX {$350.00} Fee {$15.00} Total {$360.00} I have also reached out to my credit card company, XXXX XXXX, but they indicated that PayPal would need to work with me to resolve since transaction is still pending. I have not been able to get a hold of anyone at either PayPal or XXXX to report the fraudulent act. I do have a trail of the fraudulent communications and the friend that was hacked has provided detail in writing to me that she was in fact hacked and this was a criminal act upon myself and other of her friends/family. Please advise.
Company Response:
State: NY
Zip: 14075
Submitted Via: Web
Date Sent: 2022-10-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A