Date Received: 2022-10-12
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: 4 months ago, PayPal froze my account totaling roughly {$46000.00}. They cited potentially suspicious and illegal activity, but gave no specifics. I'm a XXXX military member supporting my XXXX grandmother back home and was using PayPal to cover many of her expenses. I've emailed and called them relentlessly, but have been shut down at every turn. It's the typical terrible customer service. They say they'll send instructions on how I can receive my funds in another 2 months. In the meantime, I can not transfer or withdraw my money. I'm glad to see them getting lit up for this insanity. Surely there are others like me.
Company Response:
State: SC
Zip: 29412
Submitted Via: Web
Date Sent: 2022-10-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-12
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Account permanently disabled without explanation. Contacting the company results in an apology letter for the service cancellation without offering any steps to rectify and without giving any clear explanation on what terms may have been broken. This account is also linked to a credit card and debit card. I have concerns this may affect my credit
Company Response:
State: NC
Zip: 287XX
Submitted Via: Web
Date Sent: 2022-10-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-12
Issue: Fraud or scam
Subissue:
Consumer Complaint: This money transfer transaction was done on Paypal. The person who I was initially in contact with ( XXXX XXXX XXXX who claimed to be a pharmacist gave me the email address of the person who was to provide a product which I never received ( XXXX XXXX ). The person named XXXX XXXX had a channel on XXXX called XXXX XXXX XXXX. I have been blocked and banned from this channel and the channel is now under a different name other than XXXX XXXX. He was offering meds for low prices. Apparently HE is the scammer named XXXX XXXX who scammed me out of {$350.00}. I tried to appeal this through PayPal, but they ruled in his favor even though I told them he was a scammer. I had to send the money through Paypal 's friends and family feature, which is how he gets away with this. I am closing my Paypal account after having it for 21 years. I am sick of them allowing these people to do this and always ruling in their favor. This is not the first time this person has done this. I have seen other complaints about this person on other XXXX channels, so I am sure that Paypal has been hit with numerous claims, none of which are being resolved satisfactorily. The XXXX channel is gone along with all of the correspondence I had with this XXXX XXXX XXXX. There is nothing that I can send to defend myself against this scam. I can see the email address on the Paypal resolutions statement, but that is NOT the same as where the money was sent. I don't have the original email address, but Paypal should even though the one they are showing for this person is not the same as the one where the money was sent. This is a scam and this person needs to be stopped.
Company Response:
State: TN
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-10-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-12
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: Hello! I've been with PayPal since 2003. On XX/XX/XXXX my attempts to transfer money to my bank account were declined, then on XX/XX/XXXX I received an email that my business was not " active '' and that I could no longer use PayPal " due to potential risk ''. Now PayPal is holding my entire balance of {$10000.00} USD for 180 days and has permanently banned me from using their service. I've tried to contact PayPal online and by phone and the only explanation they offer is " We noticed activity in your account thats inconsistent with our User Agreement and we no longer offer you PayPal services. '' I double checked my account activity and it is all normal. PayPal is an important service to me and my company and I want to continue using it to process payments. Of course I also want access to my money. Thank you!
Company Response:
State: CA
Zip: 90274
Submitted Via: Web
Date Sent: 2022-10-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-12
Issue: Trouble using the card
Subissue: Trouble getting information about the card
Consumer Complaint: I received the 2 small deposits and withdrawals from my bank account. When I tried to verify my account it says that my bank is not in network. If thats the casewhy were you able to deposit and withdraw from my bank that is not in your network??? I am not opening another bank account for this nonsense. I will find another card if this isnt fixed!! Kind of seems like fraud to me. If this problem cant be fixed on YOUR end ( no I am not jumping through hoops with my bank ) please cancel the account.
Company Response:
State: IN
Zip: 46970
Submitted Via: Web
Date Sent: 2022-10-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-12
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was contacted by someone proporting to represent XXXX XXXX patrol. oferring me a chane o collect XXXX XXXX dollar prize. they asked first for {$25.00} delivery fee for the XXXX agent and then {$150.00} fee to ensure the prize package. Stupidly, I paidboth fees through PayPal. I called Paypal to cancel the transactions but they were already sent. thewir suggestion was to contact the recipient to ask for return of my money. As if a scammer would do that.i would haver preferred that paypal as for the name of the recipoient and question all transactions sent to that account.FYI the suspected scammer was XXXX XXXX XXXX if you are swend money to thisindividual, beware.
Company Response:
State: PA
Zip: 18902
Submitted Via: Web
Date Sent: 2022-10-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-11
Issue: Other transaction problem
Subissue:
Consumer Complaint: 1 ) On XXXX XX/XX/2022 I received an invoice from XXXX XXXX of PayPal for {$290.00} for a subscription of XXXX XXXX XXXX. I don't even have an account with PayPal. My wife does. I told her about it, and she immediately called PayPal, and they said that they would take care of it. It is now XXXX XX/XX/2022 and the charges are still on her account. I know this because of the following XXXX ) On XXXX XX/XX/2022, I received an invoice from PayPal for {$780.00} for something unknown. I immediately called PayPal to find out what this was all about. Since I don't have an account with them, it took an extremely long time to get a hold of somebody. I called XXXX and spoke to XXXX who told me that my email address was linked with my wife 's account. I explained to him my problem and after some time, he told me that he would transfer me over to their fraud department. I waited about XXXX minutes on hold, and finally hung up. I would have preferred to have emailed them, but they have no email. I asked my wife to check her account to see if the {$780.00} was on it, and she said, no, but the charge of {$290.00} was still on her account. I would like both of these charges removed.
Company Response:
State: NY
Zip: 139XX
Submitted Via: Web
Date Sent: 2022-10-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-11
Issue: Getting the loan
Subissue:
Consumer Complaint: I am trying to apply for a business loan which goes solely by your business income and I have had and successfully paid several in the past. I have been being denied without any cause and I am writting this last complaint because I want to make sure this is for sure an issue of discrimination because I have now ruled out all the other possible reasons. I have applied numerous times and I have never even received a denial letter which is suspicious. I can prove with screen shots and video these things.
Company Response:
State: NY
Zip: 113XX
Submitted Via: Web
Date Sent: 2022-10-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-11
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Will you please help me this case about unauthorized transaction. The bank end XXXX is belong to XXXX, i dont know who is that person. I told is not my bank. I need help XXXX Transaction id XXXX XX/XX/2022 Total amount transferred {$4700.00} USD Bank account XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Company Response:
State: CA
Zip: 961XX
Submitted Via: Web
Date Sent: 2022-10-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-11
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2022, I went to cash my usual check from XXXX XXXX on the Venmo app ( who uses XXXX XXXX to cash it ). It went fine and i sent in a picture of " XXXX '' written on the check. It got approved and then said my account couldn't be funded. I've contacted by phone email and chat both XXXX and Vemmo. XXXX tells me once they approve and release funds they can do nothing and they don't know where my money is. Vemmo is telling me it's XXXX problem, and they don't know where my money is either. But neither is giving me any help. It was a {$350.00} check. No account was funded. I have pictures from my check activity tab on my Vemmo app even showing the check being approved but under the " Funded On '' date, it is blank, where on other checks I've cashed it says the date and time. Neither company will give me a higher up employee to speak to. All I want is my {$350.00}.
Company Response:
State: AR
Zip: 72701
Submitted Via: Web
Date Sent: 2022-10-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A