Date Received: 2022-10-19
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Synopsis : I sold a XXXX XXXX camera body and a XXXX XXXX Lens to Buyer and their partner. They are running a chargeback scam by making purchases using Venmos Payment Between Friends with the seller, acquiring the item, and then issuing chargebacks on the cards. ( See this article of what kind of scam this is : XXXX XXXX XXXX ) Venmo won't give me the information of the financial institution so I can not dispute it directly with the financial institution that sided with the scammers that have disputed the charge stating " Sender stated they did not make the purchase ''. I have proof that in their transaction records, they specifically stated what they were sending me the funds for. Given the amount of proof I provided them, detailed explanation of the timeline, and the very specific transaction memo for what the sender sent me the money for, I do not see how it is feasible that it could be disputed. I can not in good faith believe Venmo did it's best to defend me in this case and, without their cooperation, have no other form of recourse to defend my case with the financial institution to try to get this reversed.
Company Response:
State: PA
Zip: 19130
Submitted Via: Web
Date Sent: 2022-10-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-19
Issue: Fraud or scam
Subissue:
Consumer Complaint: I have been trying to close my PayPal account for almost two weeks now, and I keep getting the runaround from customer service. There are no open transactions. PayPal is intentionally stalling the closure of my account because it is bleeding accounts as thousands of people are also cancelling. Please help!
Company Response:
State: MI
Zip: 483XX
Submitted Via: Web
Date Sent: 2022-10-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-19
Issue: Other transaction problem
Subissue:
Consumer Complaint: PayPal decided to shut down my account and placing a permanent banned on my account or any new accounts I open without any reason giving
Company Response:
State: KS
Zip: 662XX
Submitted Via: Web
Date Sent: 2022-10-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-19
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2022 there was a transfer of {$400.00} plus a {$4.00} fee out of my PayPal account sent to an individual I do not know and I did not add the contact or make the transfer. On the same date I found unauthorized activity in my bank accounts. I contacted the bank immediately and they assisted with account closures and filing the disputes. I filed an identity theft report at XXXX. I am pulling together all of the paperwork to file a police report. I contacted PayPal and told them this was unauthorized and I am a victim of identity theft, but their response was it is not covered under their buyer protection plan.
Company Response:
State: NV
Zip: 89123
Submitted Via: Web
Date Sent: 2022-10-19
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-20
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: PayPal has sent collection of {$92.00} to a partner debt collector who sent me a letter saying I owed this amount to PayPal. I dont use PayPal XXXX ever. I tried calling them and they do have an account attached to my name/phone number. Attempts to try to get an agent on the phone I was told my account is flagged and that I need to speak directly to their partner debt collector ( XXXX XXXX XXXX, and was automatically routed to that company. I hung up believing this is some kind of scam.
Company Response:
State: TX
Zip: 787XX
Submitted Via: Web
Date Sent: 2022-10-20
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-18
Issue: Fraud or scam
Subissue:
Consumer Complaint: On or about XX/XX/2022 XXXX XXXX ( @ XXXX ), my electrician, sent me a {$300.00} transfer ( credit ) and a {$400.00} transfer ( credit ). He immediately sent me a text message stating, Hey decline any money I sent you I have been hacked. I responded by saying, Will do and I returned or declined the transfers. I followed up with him on XX/XX/2022 and asked, Did all of the money that was sent to me in error get sent back to you? and he responded, Yes thanks. At some point after the XX/XX/2022 communication, Venmo locked my account stating they needed a copy of my drivers license. I subsequently logged into my account and uploaded pictures of the front and back of my Ohio drivers license. Then, my account showed a - {$690.00} balance and theres a request to restore my account. It appears to me that Venmo debited my account the {$700.00} that my electrician claimed as fraud. There's nobody at Venmo that seems to be interested in helping me resolve this issue. I've had several email exchanges with them and the only response I get is that these issues are handled by a different department. I called in last week and spoke to a woman that gave me the same response but she did say she would forward my information onto the correct department. At this point, I've heard nothing from anyone. I would appreciated the CFPB 's assistance in straightening this issue out. I have tried on my own and I can't get Venmo to at least have a conversation to discuss the situation.
Company Response:
State: OH
Zip: 43035
Submitted Via: Web
Date Sent: 2022-10-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-18
Issue: Fraud or scam
Subissue:
Consumer Complaint: Commencing on or around XX/XX/2022, I fell victim to two multi-layered scam operations run by XXXX XXXX XXXX which involved me making deposits for a total amount of XXXX USD from my PayPal account to these fraudulent investment companies.
Company Response:
State: FL
Zip: 337XX
Submitted Via: Web
Date Sent: 2022-10-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-18
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: got email that paypal charging me {$690.00}, for XXXX XXXX XXXX gb.sent from XXXX XXXX to my email, that came under XXXX. i do not have a paupal account, this has happen before with paypal, had to close all my account, open new one
Company Response:
State: FL
Zip: 33703
Submitted Via: Web
Date Sent: 2022-10-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-18
Issue: Fraud or scam
Subissue:
Consumer Complaint: I received a report of fraudulent activity on my PayPal account on XX/XX/18 that someone had requested {$500.00} and if I did not cancel it would come out today. I canceled the request and called the number provided by PayPal for fraudulent activity. XXXX. The non-US person stated that he would cancel the request. I informed that I had already canceled and that I was reporting the user that requested. He hung up on me. I called back 2 times and he continued to hang up on me. The last time someone else answered that he would take care of my cancel request to which I informed that I would be reporting the establishment for taking place in fraudulent activity. BUYER BEWARE
Company Response:
State: FL
Zip: 342XX
Submitted Via: Web
Date Sent: 2022-10-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-18
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XXXX I ordered a motorcycle accessory from XXXX XXXX, a company in XXXX. The payment was through Pay Pal. I have never received the merchandise and I get a run around from Pay Pal. Order # XXXX Pay Pal transaction # XXXX Merchant transaction # XXXX When I try to contact the merchant, I get a request to buy the same product again.
Company Response:
State: CO
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-10-18
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A