Date Received: 2022-10-18
Issue: Problem with a lender or other company charging your account
Subissue: Money was taken from your account on the wrong day or for the wrong amount
Consumer Complaint: I would like to get my freaking money back. PayPal put my account on hold for no reason the. Stated I would receive my funds in XXXX. Now XXXX is almost here they decide to take my freaking money this is outrageous. Im demanding PayPal give me my XXXX funds back immediately or I will take legal action. They owe me {$7300.00} immediately!!!!!!!!!! PayPal email : XXXX XXXX can not just take peoples funds like this. This is crazy how can you just ordinary peoples money with no explanation?!? If this is not handled accordingly I will be taking legal action soon as I get feed back from this complaint.
Company Response:
State: TX
Zip: 75241
Submitted Via: Web
Date Sent: 2022-10-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-18
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I have had an account with PayPal for several years and have not had previous problems. I contacted PayPal regarding charges on my account for items that were not ordered by me or anyone in my household. Corrections were made for all but one charge. The charge that was not adjusted involved a purchase from XXXX XXXX in the amount of {$200.00} dated XX/XX/2022. The {$200.00} was withdrawn from my bank account by PayPal on XXXX XXXX I received a statement from PayPal stating that after review they found that this WAS NOT an UNAUTHORIZED transaction. I also contacted XXXX XXXX on XXXX was subsequently informed that they are investigating At this time I have not been refunded for this unauthorized charge
Company Response:
State: FL
Zip: 32835
Submitted Via: Web
Date Sent: 2022-11-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-18
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: PayPal is still allowing Identity Thief XXXX XXXX XXXX to use my identity. Her alias is XXXX XXXX. The company allows her to use my identity in order to complete PayPal transactions.
Company Response:
State: LA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-10-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-19
Issue: Other transaction problem
Subissue:
Consumer Complaint: This problem involved Venmo. My account was suspended one day for violating their policies. I did nothing different from one day to the other and have anyways used Venmo responsibility. I contacted Venmo through the mobile app. I was sent an email telling me I need to send a photo of my government issued id. I was very hesitant but ultimately did. I was turn told I need to send a photo of me holding the Id in order to verify my identity. I feel there are alternative ways to verify someone's identity. I cancelled my account and opened a new one and it was immediately suspended as well. I was next informed that I need to send a statement from the card in file for my account. Incredible! All kind of red flags went off with that. I would just like to have access to my account back but every time I comply with what is asked if me, something else even more personal is demanded.
Company Response:
State: UT
Zip: 84040
Submitted Via: Web
Date Sent: 2022-11-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-17
Issue: Other transaction problem
Subissue:
Consumer Complaint: Can't recover Paypal to get access to my XXXX XXXX stimulus payments
Company Response:
State: PA
Zip: 186XX
Submitted Via: Web
Date Sent: 2022-10-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-17
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: paypal account number XXXX amount {$1000.00} i don't know this person or have a pay pal haven't for a long time because of the fraud being done to me when my identity was stolen and the same thing happened with XXXX XXXX i dont have this money so i don't understand why this is happening again got a letter in the mail about this and i want to dispute it thank you for your time
Company Response:
State: NC
Zip: 27537
Submitted Via: Web
Date Sent: 2022-10-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-17
Issue: Other service problem
Subissue:
Consumer Complaint: Hello, I will refrain from stating my name but I am a XXXX XXXX on XXXX XXXX In XXXX with 15 years of service. Below are the details for my complaint to the CFPB with PayPal, which I have been using for nearly 8 years. I stated my military career because I want to show that I am retiring in 5 years and plan to become a XXXX and XXXX XXXX full time and having access to PayPal is going to be Very important in order to have a successful career as both. Currently my military pay is more than enough to sustain me but receiving payments for XXXX and XXXX on the side helps build my future careers while still maintaining a military career/lifestyle. Sunday, XXXX XX/XX/2022 my girlfriend and I had a conversation about her PayPal account being locked and her no longer being able to conduct business on PayPal. She sent me a screenshot of the email they sent her and this poses a problem for her because she is a XXXX on XXXX and uses PayPal as a medium through her XXXX software ( that almost every XXXX XXXX uses ) to receive donations from her viewers and followers. She has been doing XXXX for almost 4 years now and has never had a problem like this before. This is important because she had planned to start a XXXX later in the day for 12 hours and in order to do that she needed her PayPal account to be active in order to receive donations but PayPal wasnt going to on banned her. So I gave her my PayPal email so that she could use my active PayPal account in order to have a successful XXXX and be able to receive donations like she normally does from XXXX. So the XXXX began and immediately a user donated {$150.00} to my girlfriend through XXXX which went into my PayPal account. I received an email notification at XXXX EST From PayPal saying that XXXX XXXX transferred {$150.00} to my PayPal because that individual donated {$150.00} to my girlfriend for her XXXX. I received another email from PayPal immediately at XXXX following the previous email from PayPal stating as the title you can no longer do business with PayPal. Apparently I had broken their user agreement by receiving {$150.00} from somebody through a XXXX service that is legal. My PayPal is mainly used for now XXXX and also a means for people to transfer money or pay me for XXXX that I provide them. As I am also a XXXX XXXX and have been for eight years, it is a lot easier for people to pay digitally via XXXX XXXX XXXX, or PayPal for the services that I provide them when they receive a XXXX. Aside from the normal paying people back money or buying an XXXX for my cousin, my PayPal transactions are 100 % legal and normal. There is no fraud or suspicious activity related to my PayPal account. The only thing I can think of is that PayPal flagged my account for being associated with XXXX XXXX, the software program that my girlfriend uses to setup donations from her XXXX Mind you this is exactly what happened to her as well and all she does is use it for XXXX on XXXX. So today, Monday XXXX XX/XX/2022, I called PayPals customer service line, XXXX, at XXXX EST and put my phone number on a call back waitlist to able to speak to a representative. The wait time was between 2 1/2 hours to two hours and 48 minutes so I decided for them to call me back. At XXXX EST, I received a callback I was waiting for from PayPal. When I answered the phone I was prompted that this telephone Conversation may be recorded for training purposes. Upon connecting to a representative, XXXX ( she was unable to give me her employee ID due to it being against PayPal policy ) I informed her that I was also going to record a telephone conversation in order to provide it as evidence or supporting documentation with my complaint to the Consumer Financial Protection Bureau. Her response to that statement was a question of but what if i doesnt agree to this to which I explained why I was doing it and why it was pertinent. After hearing my reasoning we began our conversation. I wanted an inquiry as to why my account was banned for legal transactions. She pulled up my account and was only able to tell me about the email that was sent and my actual account transaction history. She explained that she has no knowledge or any information on why the band nor could she find any reason. She said she does not have access to that stuff and after hearing that inquired about being transferred to a higher headquarters or some sort of department that could tell me that, and her response was that there is no other department. After asking multiple times who makes that decision she told me that its the back office to which I immediately asked if I could speak with him and her response was no they dont except calls only way that that can happen is if she emails them on an internal email that I could not be CCed on. So I requested her to send the email and provide me some sort of tracking number or trouble ticket number to which she could neither provide nor give me a reason as to why they dont have that type of process in place. This whole thing just seems sketchy and completely illegal for PayPal to just do what they just did to me and my girlfriend and I am sure many other people. I would like my account to be Unbanned since I am only using it to earn money on a XXXX XXXX and also for my XXXX XXXX which are all legal. I would also like to have access to the funds in that account and be able to transfer them to my bank or return them to the people that something to me. I will attach copies of the emails that I received in the recording of my telephone conversation in the event that the CFPB can not gain access to the PayPal recording of our telephone conversation. Please help me I just want to be able to XXXX one day full-time and make money doing what I love as well as be a full-time XXXX XXXX and having PayPal is kind of a necessity since everyone uses it but also I find that this is completely unjust and that they have made a mistake.
Company Response:
State: MD
Zip: 21229
Submitted Via: Web
Date Sent: 2022-10-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-17
Issue: Other transaction problem
Subissue:
Consumer Complaint: Sent XXXX on XX/XX/XXXX and the website informed me the money would be available to the recipient on XX/XX/XXXX. I filed a complaint with paypal and the website informed me that my complaint would be responded to by XX/XX/XXXX. See attached screenshots.
Company Response:
State: AZ
Zip: 85712
Submitted Via: Web
Date Sent: 2022-10-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-17
Issue: Closing your account
Subissue: Can't close your account
Consumer Complaint: I have spent most of the day trying to close my Paypal account. Paypal will not close my account because they say I must close my Paypal credit account. Which I have.closed. Paypal and Paypal credit are two different accounts..After a bunch of attemps with paypal chat, the chat person keeps telling me to ask Paypal credit what the problem is.I even copied and pasted a copy of my Paypal credit account page at thie Paypal credit web site that says my account is closed.They contiue to refer me back to Paypal credit. I want to have both accounts closed. I have closed the Paypal credit account and now want to close the Paypal account. Paypal has thus far refused to close my Paypal account. How do I get the Paypal account closed?
Company Response:
State: AZ
Zip: 85207
Submitted Via: Web
Date Sent: 2022-10-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-16
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I have been using Venmo for awhile now and i have a account hooked up to venmo which allows me to instantly send my money from venmo to my main account. XX/XX/XXXX for some unknown reason which they havent told me why, i was unable to cash out instantly. My option would be as follows ... .1. Venmo it to another person i know on venmo and have them send it to my main account. 2. Opt for regular bank transfer which takes 3-5 days. 3 go to atm and take the money off my venmo account via their debit card. When i called them i had told them i was just at the atm and it wouldnt let me get money out. So i was transfered to someone and she said ok its fixed you can get money from the atm. Well i went again to try and it still wasnt fixed! I called back only to have them tell me they couldnt do anythinf about it, i asked when will i be able to access my money XXXX a supervisor said, " I dont know! '' This is totally unacceptable. They claim they cant see what the reason is for flagging my account and when i call to reaolve it they tell me sorry cant help you, even had a representative ask me why i was trying to get my money out the atm?! What excuse me? Thats none of her business. I want my money out the atm because its MY MONEY WHAT I WANT TO USE IT FOR IS NOT HER BUSINESS!
Company Response:
State: NV
Zip: 89103
Submitted Via: Web
Date Sent: 2022-10-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A