Date Received: 2022-10-22
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal will not close my account. They are claiming technical difficulties and have no time frame on when it'll be fixed. I'm closing the account because of their misinformation fine of {$2500.00} they stated would happen if you're found to post " misinformation ''. I can't risk a private company draining my accounts because they don't agree with something I posted on social media or elsewhere. Paypal has since retracted their AUP and claim it was done in error. That language got in there somehow and someone was thinking it. I don't believe their retraction and instead think it's because of the huge backlash they received. I can't do business with this company anymore and do not want them connected with my bank and credit card accounts. This is happening to many people and actions need to be taken. Thank you for your help.
Company Response:
State: ID
Zip: 83714
Submitted Via: Web
Date Sent: 2022-10-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-21
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: I have a Venmo account that has unauthorized transaction I reported they refunded my money but locked my account so I'm not able to get my funds off I been emailing calling chats for over a week straight and still no one has resolved my case
Company Response:
State: TN
Zip: 38127
Submitted Via: Web
Date Sent: 2022-10-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-21
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: The company in question is PayPal. I have been trying to resolve this issue for many months, so now I am forced to request your assistance. I run a business where I am paid AFTER I render services ( financial counseling for mortgage holders who are facing foreclosure. ) My clients are individuals who are facing foreclosure and are having a difficult time dealing with their lenders and navigating through the loss mitigation process. I educate, counsel, and assist them in navigating the loss mitigation process through the successful completion of their process, which results in them being able to save their homes. When XXXX invoice my clients, they are happy to pay me for my experience and expertise, and are grateful to pay me for the time I invested ( in advance ) to help them. I have NEVER received a complaint or request for a refund from any of my clients, nor has PayPal. Again, I get paid for services rendered. Yet PayPal has decided to close my account, and hold XXXX the funds that are currently in my account in the amount of {$1700.00}. According to them, they have the right to hold my funds for 6 months! I have requested an explanation for them closing my account, and limiting me from accessing my funds, and their response is that my business is considered high risk. Once again, I am paid for services rendered. I am frustrated, and refuse to believe that this is legal. I usually lend money short term to real estate investors who pay me at 20 % return on my funds and PayPal is holding money that I could be lending. That means that I am losing $ XXXX on the money that PayPal is holding for the next six months resulting in a {$2000.00} loss. Meanwhile, not only are they holding my funds, but also they are likely utilizing my money to gain interest plus the fees that they have already charged me when the funds were paid via their service.
Company Response:
State: MD
Zip: 217XX
Submitted Via: Web
Date Sent: 2022-10-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-21
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Venmo suddenly froze my account after I received a payment for what they called suspecious activity because the instant transfer feature wasn't working as it almost always is down, so I attempted to add different cards hoping one would allow me to transfer my money from venmo to my bank account and they flagged my account and froze it. I have since jumped through a million hoops providing everything they asked for and in turn have up. Well I randomly alsaw an email I missed from almost 2 months ago saying my previouly held funds could now be transfered out through a normal bank transfer but not through an instant wire because of the still in place account limitations. So I go on there to do so and it pops up saying my account has been permanently suspended now. They won't allow me to add a card or bank account to my account to transfer the money out nor can I send it to another user and they won't reply anymore. I have been trying to get this money since XXXX of this year I think maybe XXXX I will get an exact dade but going on 5 months now I have had my money stuck on there platform
Company Response:
State: TN
Zip: 37801
Submitted Via: Web
Date Sent: 2022-10-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-21
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Our company, XXXX XXXXs being burdened by PayPal inasmuch as they have forced a 10 % rolling reserve on our account which means that, for every transaction that they process for us, they are preventing us from accessing 10 % of the money we receive for 90 days. I requested that the reserve be removed a few times between XX/XX/XXXX and XX/XX/XXXX with various customer service agents. Most of the customer service agents had no idea what they were doing or what they were talking about and their responses were not even relevant to the question but, most recently, customer service agent " XXXX '' told our company we can only request another " review '' of the account to have the reserve requirement removed in 180 days ; which would bring us to XX/XX/XXXX for our next " review ''. Then, I requested to know why this reserve was applied to our account in an attempt to ensure that we fix whatever is causing this reserve requirement before our next " review. '' 10 % is a large part of our operating budget for each order. At this point the customer service representative " XXXX, '' whose message responses I will attach to this complaint, indicated that he would not let us know why the account was given a reserve requirement because that is part of their " internal process ''. I beg to differ and I believe we have a right to this information as, without this information, they can simply slap this requirement on us, anyone, or everyone with no explanation ; possibly to use the money themselves for the interim period to unscrupulously earn interest. Therefore, I believe we have the right to know why the reserve was placed on our account or, if there is no reason, get it removed from our account.
Company Response:
State: GA
Zip: 30097
Submitted Via: Web
Date Sent: 2022-10-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-21
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/XXXX my wife and I were victims of a puppy scam on XXXX. A neighbors family member had their account hacked. Believing the person was family of our neighbor we agreed to take one of the unwanted puppies for a rehoming fee of {$150.00}. They asked for the payment through Venmo. The first transaction failed so they gave us a second account to try. This one went through. Throughout the day they would responded through XXXX XXXX saying they had a medical thing going on. After a while we realized they were just stalling so I immediately contacted Venmo to let them know there was fraud, and since the transaction didnt hit my bank account yet thought that they would be able to do something. The said that they couldnt stop the transaction so I placed a block on my checking account. Later I closed my Venmo account thinking that we had stopped the scam. Venmo emailed me today threatening collections. Because of this threat I will just pay the scammed money, worried that it would affect my credit. I wanted to provide this information to you as it seems unfair to consumers that Venmo can do this. Perhaps they should be regulated more and not allow for instant withdrawals of funds, as this makes it an easy target for scammers. Should I be required to pay this amount to Venmo? Or are they just threatening consumers to improve their bottom line and pass the cost to their users? Its sad to think that these apps offer little protection for their users and make things easy for the scammers. I also thought that they were able to stop the scam as they did not notify me until today. Though their representatives have mentioned transactions should be completed in 1-3 business days. Below I have attached the email that was sent. - Uh-oh, your account is frozen - let 's fix it Hi Name There was an issue with a recent payment from your Venmo account username, associated with the phone number phonenumber. We took care of the payment in the moment, and the receiver got the money, but we couldn't get the funds from your bank account. You now have a negative balance of {$150.00} USD, and we had to freeze your account. You can unfreeze and restore your account and go back to paying your friends and favorite businesses by resolving this negative balance. Pay back the negative balance using one of the options below : From your mobile device with the Venmo app installed, click here Open the Venmo app and follow the instructions displayed Log in to venmo.com/recover from a computer Call us at XXXX For any questions, please contact us at XXXX. We're available Monday - Friday, XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX Time. If you've already resolved the negative balance, you can ignore this email. Thank you, Venmo Collections This is an attempt to collect a debt, and any information obtained will be used for that purpose. Venmo is a service of PayPal , Inc. Venmo Collections is a department of PayPal , Inc . New York Residents : Each written, collection communication can be provided in an alternative, reasonable, accommodation selected by Venmo Collections. To make an accommodation request, please call us at XXXX. California and Maryland Residents : Unless you notify us within 30 days after receiving this notice that you dispute the validity of the debt, or any portion of the debt, the debt will be assumed valid. If you notify us in writing within 30 days after receipt of this notice that the debt, or any portion of the debt, is disputed, we will obtain verification of the debt and provide you with verification. If you request in writing within 30 days after receiving this notice, we will provide you with the name and address of the original creditor, if different from the current creditor. Written notices may be sent to Venmo, XXXX XXXX XXXX, XXXX, XXXX, XXXX. California Debt Collection License Number : Application Submitted. To Opt Out of further collection emails from Venmo, click here and then select Opt-out of Collections Emails. XXXX PayPal, Inc XXXX XXXX XXXX XXXX XXXX, AZ XXXX
Company Response:
State: NY
Zip: 14086
Submitted Via: Web
Date Sent: 2022-10-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-20
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX, I ordered a cell phone in white from XXXX XXXX online for {$980.00} and checked out via Paypal with my XXXX XXXX ending in XXXX. XXXX XXXX delayed the order because the color I requested was not immediately available. On XX/XX/XXXX, I cancelled that order. A refund was successfully processed through Paypal and appeared on my XXXX XXXX ending in XXXX. On XX/XX/XXXX, I placed a second order from XXXX XXXX online for the same cell phone, but in black, since that color was available immediately. I again checked out via Paypal with my husband 's XXXX XXXX ending in XXXX. After completing the order, I received an email from XXXX XXXX that there was a problem processing my payment. I cancelled that order and decided to try again. That same day, on XX/XX/XXXX, I placed a third order for the cell phone and checked out with Paypal. This order was successful, and my XXXX XXXX ending in XXXX was charged {$980.00}. I was able to pick up the phone later that day, and I traded-in my old cell phone and received a refund of {$590.00} on my XXXX XXXX XXXX XXXX XXXX. Even though XXXX XXXX said that the payment for the second order did not go through, and the second order was cancelled, my credit card ending in XXXX connected to Paypal was charged {$980.00}. I contacted XXXX XXXX, who told me that they had never received funds from Paypal for that transaction and therefore could not refund me. I initiated a disput through Paypal. Paypal denied my dispute. I am owed {$980.00} from Paypal for an order that XXXX XXXX had cancelled and never received payment for.
Company Response:
State: IL
Zip: 627XX
Submitted Via: Web
Date Sent: 2022-10-20
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-20
Issue: Fraud or scam
Subissue:
Consumer Complaint: Paypal refuses to close my account. I have already payed my debt with them and I'm clear and free, and they keep saying they will not close my account. I have spoken to many agents including supervisors, and I keep getting a different excuse every time I call. They have openly refused to close my account and Id like to end my relationship with them, they are creepy.
Company Response:
State: FL
Zip: 32738
Submitted Via: Web
Date Sent: 2022-10-20
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-20
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: PayPal took {$300.00} from my checking account. They will not tell me why. They will not return it. There is no record of the transaction on my PayPal account and I didnt receive any letter or email explaining why this happened. I have talked to my bank and they say it was all on PayPals end. I talked to PayPal extensively and they refuse to help or return the money.
Company Response:
State: WA
Zip: 98501
Submitted Via: Web
Date Sent: 2022-10-20
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-20
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XXXX I received {$2200.00} in payments on Venmo I have an business account so there should be no terms of service violation.The next day on XXXX I was emailed and told my account was frozen and that I needed to upload an current picture ID, I did as asked and waited for further instructions. At 5 a.m. this morning I was emailed and told my account is permanently deactivated and that they will hold my money for 180 days for their protection. Which I know is an lie because it wouldn't take that long for a chargeback to happen this is to gain interest on my money they are wrongfully holding especially if my account is closed that means our relationship is over and they should not be benefitting from my money I should have my money if my account is permanently closed
Company Response:
State: IL
Zip: 60619
Submitted Via: Web
Date Sent: 2022-10-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A