Date Received: 2022-10-20
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: This is about the charge by XXXX XXXX XXXX On XX/XX/2022 Transaction ID : XXXX - {$500.00} XXXX USD The travel company did not reserve a room with my legal name and I was not able to use the service/reservation as described. I asked them to correct the name many times but the travel company didn't. I had to make another transaction and pay the similar amount to reserve a hotel room. XXXX from the hotel offered a verbal authorization on the refund. But I was never given a refund. Since the XXXX did not provide the service as described and I was not able to use the service by their mistake, I would like a refund.
Company Response:
State: CA
Zip: 94521
Submitted Via: Web
Date Sent: 2022-10-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-21
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: PayPal owes me several refunds and has told me over and over again that it takes 5 business days for the refunds to post to my bank account and my mom 's bank account. Well it's been over 5 business days and I have checked both my bank accounts and my mom 's bank account and there's not one refund posted to either of our accounts! PayPal will not answer the phone whenever I call them about this. PayPal claims that there are cases still open, yet those so called open cases have refunds attached to them and the cases that don't should have been closed in favor of my mom and me. This is based on several things involved in those so called open cases. I have tried several times calling PayPal no luck they won't answer the phone. I send them messages in their message center and they continue lying to me. There is absolutely no reason whatsoever that I should believe PayPal will send me and my mom our money back even though they are supposed to. Plus I want PayPal to send my refunds to a bank account I gave them but they refuse.. my XXXX XXXX XXXX account even though I've linked it to my PayPal account like PayPal told me.
Company Response:
State: CT
Zip: 06108
Submitted Via: Web
Date Sent: 2022-10-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-21
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: XXXX days ago I requested my PAYPAL.COM account to be deleted and all data removed, as the account has repeatedly been compromised with access to my bank accounts opened to unauthorized persons over the Internet. Initially I could not close the account myself because of a linked PAYPAL CREDIT account. Now that linked account is deactivated but the company still will not deactivate the account and remove all data. I have used all available support and service channels to make this request and they continue to delay and respond saying the problem will be re-escalated and investigated again. I don't need any further investigation and have made it clear on several occasions that I just want the account deleted along with all associated data. I previously unlinked all financial institution accounts but I continue to receive messages indicating that someone has accessed the account or tried to reactivate it with my email address.
Company Response:
State: WA
Zip: 98021
Submitted Via: Web
Date Sent: 2022-10-21
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-21
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Hi paypal, my name is XXXX and hope to get help with my request. on XX/XX/XXXX my account was accessed in an unauthorized way from a XXXX XXXX device from which my account was stolen using XXXX. Then a debit card ending in XXXX was used to be added to the account and withdraw my savings. Other changes to my account such as the addition of a mailing address and phone number that are not part of my personal information. All these changes in the account were made using a device ( XXXX XXXX ) that does not belong to me and that I have never had. Also paypal can verify in my usage history that I have always used iphone to use my paypal account. I made the claim to paypal with case XXXX and XXXX has been closed not in my favor. The agent who assisted me explained all these details that I am exposing in this claim. my email is XXXX case XXXX denied
Company Response:
State: TN
Zip: 377XX
Submitted Via: Web
Date Sent: 2022-10-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-19
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: Email received from XXXX XXXXXXXX XXXX purporting to be PayPal. The body of the email contains this text ( below ) and a PDF attachment. I DID NOT OPEN THE ATTACHMENT. It is attached. This is fraudulent. I rarely use and owe nothing on PayPal.
Company Response:
State: OH
Zip: 44011
Submitted Via: Web
Date Sent: 2022-11-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-19
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: My PayPal account shows a negative balance of {$12000.00} which I do not owe. The negative balance is a result of fraudulent chargebacks which enabled paypal to close my account which was not my fault and out of my control. I also have proof that these fraudulent customers were kicked off of online platforms due to their fraud. I keep getting numerous harassing emails from PayPal claiming I owe this debt and if I dont pay they will send it to collections. My PayPal email is XXXX XXXX
Company Response:
State: PA
Zip: 18301
Submitted Via: Web
Date Sent: 2022-10-19
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-19
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I made a {$74.00} purchase from XXXX on my account on XX/XX/2022 ( transaction # XXXX ). I canceled the ticket with the company. I was meant to receive a refund of 80 % of my purchase ( {$59.00} ). I have not received the refund. I contacted PayPal and filed a dispute. They replied with a very confusing message about requiring more information by XX/XX/2022. I replied saying I did not understand but sent them the information contained here ( in the form of a copy of the transaction information from their website and a receipt from the company ). They closed the dispute in the seller 's favor because I did not reply as requested ; however, their own website shows I replied on XX/XX/2022 and the documents I attached. I have been trying to contact PayPal via telephone as I am not able to resolve this online. This weekend I spent several hours on the phone. PayPal 's automated system is geared toward not allowing consumers to speak to a person. When I did get through ( after holding for many minutes, I was disconnected once, told I needed to speak to another department and then transferred back into the same queue I had just left. I was finally able to get someone to help me and I was told I needed to speak to someone in another department. I begged not to be transferred and received the telephone number. Today I have called this number but again it is geared toward getting me to go to the website ( this does not help as they have closed the dispute ). Once I did get placed in a queue to speak to someone, the message states it will be 45 minutes to over an hour. I waited for 30 minutes and was disconnected. I can not resolve this issue without speaking to a person who is both competent and properly trained. PayPal is a large financial institution that is not behaving as an ethical and responsible financial institution. While I understand that I can not be dealt with immediately, I should not be left to feel that I am dealing with a man in a back alley buying black-market currency. I should be able to contact a person without having to deal with a electronic system that is either poorly designed or designed to shield PayPal from being accountable for their mistakes or poor customer service.
Company Response:
State: FL
Zip: 33702
Submitted Via: Web
Date Sent: 2022-10-19
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-19
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2022, I transferred {$75.00} to my brother ( who lives alone and is on social security ) via PayPal to help him with his groceries. I had made these transfers through PayPal to him before without issue. When he did not receive it, I transferred another {$75.00} to brother, both of these immediately came out of my bank account but did not go into his. Later I transferred a XXXX and XXXX {$75.00} but was able to cancel those when XXXX advised that he had received nothing from PayPal. I have have written and called PayPal numerous times trying to resolve this and to either have them find this money or return it. I have asked that investigation be accelerated. I was told that it was resolved BUT my brother still doesn't have the money and neither do I. They show it in an account that my brother does not have access to. In a phone conversation with PayPal, they told me to have brother contact them and when he did, they just referred him back to me. PayPal has exerted minimal to no effort to find this money and with the cost of groceries, I really wanted to help my brother on a regular basis because he had had to drastically change his shopping ability.
Company Response:
State: FL
Zip: 32127
Submitted Via: Web
Date Sent: 2022-10-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-19
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/XXXX both my husband and I opened our PayPal accounts and hit the 'close account ' button under settings. We were both given a screen that said they were unable to close our accounts, please contact customer service. I phoned and was told that PayPal was undergoing system updates and to call back within 24 hours. On XX/XX/XXXX I phoned again and was told the system updates were still in effect but that they would create an 'escalation ' ticket to insure my request be dealt with quickly by their escalation team. On XX/XX/XXXX I phoned again and was told there were no system updates blocking them, but that there were pending charges on my account blocking them from proceeding with closing my account. I insisted there were no pending charges ( the account had no active billing agents attached and we had not purchased anything using PayPal in a long time period ) I requested to speak to a supervisor. The supervisor confirmed we had no pending transactions but that a 'shadow account ' was showing on his screen blocking him from closing my account. I asked what a shadow account was- he really couldn't give a description- just kept repeating I had one. He went on to say that it was attached to my Venmo account. He said if I closed Venmo- it would remove the shadow account and he could close my account. I immediately advised my husband and we both closed our Venmo accounts in 5 minutes. I phoned XXXX back, another rep said the shadow accounts were still blocking him. I phoned Venmo back and explained what the XXXX rep said about shadow accounts, the Venmo rep said my account never had shadow accounts attached to it. I asked her how she could be certain, she said it's an automatic alert on their side- they have a history and my account never had a shadow account. She told me to give XXXX customer service this ticket number ( XXXX ) to prove her claim and that they were mistaken. I phoned XXXX back and gave them the ticket number, once again, they said they would write an escalated ticket to insure my request be honored. XX/XX/XXXX Again, no representative has returned the call ( as promised the three previous days ) and my requests for help on their messaging service have not only been unanswered- they have a not saying my message has been closed. I phone again. This rep gives me the same three excuses I've heard for 3 days. I refute each one effectively, they are at a loss and send me to their manager- immediately the phone is disconnected. XXXX from Nebraska office phones me back about 20 minutes later ( this is the ONLY time any representative from PayPal has attempted to call me in these 12 days. He, too, tried the same tactics ( pending charge, shadow account, etc. ) and ultimately said he would write an escalated ticket and I should hear back within 24 hours. XX/XX/XXXX Frustrated, I phoned again. ( These are some of the reps I have spoken to in these 12 days : XXXX, XXXX XXXXXXXX, XXXX, XXXX, XXXX, XXXX, XXXXXXXX XXXX XXXX, XXXX, XXXX, XXXX ) Again, the same excuses. This time, the supervisor 's supervisor XXXX says he will further check into my account, after confirming there were no system updates, no pending charges, no shadow accounts in his words " Your account is clean, I'm not sure why it won't close '' he said he would escalate the ticket. I explained I'd already had numerous escalated tickets and not one call back. He was looking into my account and said there were NO escalated tickets!!! Under speculation, you can only assume they are advised NOT to create one. XXXX provide me with a number XXXX XXXX to reference to insure I did have an escalated ticket. He assured me I would receive a call in 24 hours. XX/XX/XXXX No call from them. I phone again ... they look up the escalation ticket but now they state there is an issue on their end preventing them from being able to process closing accounts. They tell me they will write another escalated ticket and a member from the " back end office '' will contact me with a resolution. This has persisted for 6 days ... I've called everyday- the same run around. Today, when I try to call their customer service prompt says if you are calling to close your account you can not speak to a customer rep, you must message them through text/messaging system only. I explained I was calling to speak to a rep, it put me through- this rep went back to square one- trying to claim I have shadow accounts ( even though I've proven I don't ) and dismissed there being a systemic issue. Here 's the rub. They have policy updates taking place the first of XXXX. We ( my husband and I ) reject these. If we do not close our accounts- it is stated we are agreeing to these policy updates. However, they won't let us close them. I've emailed the acting CFO, marketing rep, media rep, and one other with these accounts. I've left voice messages for XXXX XXXX and XXXX XXXX ( two of the reps above ) and have not received any response. I've filed a complaint with the XXXX in XXXX no response from XXXX to my complaint as of yet. I've filed complaints with the FTC.gov, and both attorney general offices in Texas and California. I have video recorded one day 's calls where they reiterate all the same excuses and I battle each on only to have them transfer me to a supervisor and the phone is hung up. I've tried to call customer service on some days and if I dial from my phone ( connected to my XXXX account ) I was on hold over 2 hours with no answer ; however, if I used my daughter 's phone to call in- a rep answered in 2 minutes. I have had reps tell me to stop calling. However, their on directive says I must call customer service to close my account. I created a username on their PayPal Community forum to try and get solutions from others in my situation. I tried to use XXXX as my username. It said it was already taken, their computer suggested XXXX and I accepted it and it allowed me to create a user account to post on their community forum- I shared my experience and with in 5 minutes I get a response saying my post was removed and my ability to post was suspended because the username was not acceptable. I responded that I used a username their own system suggested but if they needed to change it I gave 3 options. I received a response back that my account to post was reinstated. I assumed it let me keep the old one. No, they had not exposed my full name as my username, without my permission. I have since found dozens of others with the same issue- some have been trying to close their accounts for 3 years!! A lawsuit by XXXX, XXXX XXXX XXXX XXXX in NJ was filed last week on behalf of investors alleging that PayPal created millions of bot accounts and refused to close accounts as a means to defraud investors. I'm caught in this loop. This is a systemic issue with PayPal that has existed since it changed owners in XXXX but most of these practices started in XXXX. I am at a loss and see millions stuck in this situation. Something alarming is their claim that even if you close your account, they still have full access to all your account and personal info. In fact, my friend was able to close her account two days ago and received 4 emails urging her not to close and warning her that even if they close her account- her information would not be deleted and could be used for their purposes. Isn't there a law against these type of practices? Please help.
Company Response:
State: TX
Zip: 77365
Submitted Via: Web
Date Sent: 2022-10-19
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-19
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: XX/XX/XXXX : My PayPal account was permanently suspended. XXXX, XXXX : After a three hour conversation with a supervisor at PayPal, they *did not divulge to me the reasons for their decision*. I was repeatedly told : " PayPal is under no obligation to tell you the reasons for their decision '' and " PayPal never makes mistakes. '' I was given no reason for the permanent suspension. And I have no idea why - I have not violated any of PayPal 's policies. XX/XX/XXXX : PayPal informs me they will be freezing my funds for 180 days. So, I can not use their service, nor can I withdraw my balance. Absolutely no reason has been given. XX/XX/XXXX : Complaint made with the XXXX XXXX XXXX After a few email exchanges, nothing was resolved and PayPal continued to withhold my funds. XX/XX/XXXX : I realize my account is still active. I no longer wish to be associated with PayPal. I attempt to close my account. I am unable to do so. XX/XX/XXXX : After a three hour conversation with PayPal, I am told they can not close my account. This means PayPal still has access to my bank account. They have suggested I change my bank account. I find this unacceptable. I do not wish to be associated in any way whatsoever with this irreputable company, nor do I wish for them to have access to my bank account. I do not trust this company at all.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-10-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A