Date Received: 2022-10-16
Issue: Fraud or scam
Subissue:
Consumer Complaint: Below is the information already submitted in closed complaint XXXX. We are now requesting you investigate PayPal. XXXX XXXX, PayPal was supposed to refund the restocking fee of {$200.00} to XXXX XXXX and XXXX PayPal account, and the balance to my account of {$4400.00}. Paypal sent the full refund to Another Company : XXXX XXXX and XXXX. We did not have any association with this company and refused to pull it back and refund us. To date we have not received anything from XXXX XXXX and XXXX XXXX XXXX XXXX and XXXX has also informed us that XXXX XXXX and Plumbing is not them and they have no association with them, and XXXX XXXXXXXX XXXX XXXX has not been in business in years. And we are trying to find out what options we have. We were told PayPal does not have a statute of limitations on refunds. Can you please review this issue with PayPal for the full amount of {$4600.00} or even the less of the restocking fee of {$200.00} leaving our refund to be {$4400.00}? The PayPal account is under XXXX XXXX XXXX. The email is XXXX. I am hoping you can help me in recouping my funds from PayPal. Please note we never received any product or service from the seller, the order was canceled and the seller was to refund the full amount less the restocking fee. As far as I understand it, the seller never purchased the unit and has stated the refund was returned to XXXX and PayPal shows no transfer back to XXXX or my account. We had a XXXX way call with XXXX and PayPal and at the time XXXX had not ruled in anyone 's favor. PayPal advised they had ruled in ours but because we had a dispute with XXXX they were unable to continue the dispute and canceled it. This has been ongoing since XX/XX/2021 and we have not been able to get a resolution yet. We were told that XXXX came to the conclusion on their part, Paypal should refund {$200.00} for a restocking fee to seller XXXX XXXX and XXXX and the remainder of the {$4400.00} to have a check written to us. Full amount of the payment was {$4600.00}, PayPal stated ( XXXX rep and myself in a conference call ) that they returned all the money to XXXX on XX/XX/2021 and they no longer have our money and that XXXX Has it and needed to disburse it back to the card balance. We were advised that XXXX had not received the funds and that PayPal had sent the funds to the seller. In speaking with the seller they advised that their Bank is still in XXXX the full amount. Any help with this would be very much appreciated as we have gone back and forth with all parties involved and can not seem to get a valid resolution and we are paying on something we never received. If you have any questions or need clarification on anything else please contact me. Previous Complaint details : I am hoping you can help assist me in recouping my funds from Pay Pal / XXXX. Please note we never received any product or service from the seller, the order was canceled and the seller was to refund the full amount less the restocking fee. As far as I understand it, the seller never purchased the unit and has stated the refund was returned to XXXX and Pay Pal shows no transfer back to XXXX or to my account. We had a XXXX way call with XXXX and PayPal and at the time XXXX had not ruled in any one 's favor. PayPal advised they had ruled in ours, but because we we had a dispute with XXXX they were unable to continue the dispute and canceled it. This has been on going since XXXX and we have not been able to get a resolution yet. We were told that XXXX came to the conclusion on their part PayPal should refund {$200.00} for a restocking fee to seller XXXX XXXX and XXXX and the remainder of {$4400.00} to have a check written to us. Full amount of the payment was {$4600.00}. PayPal stated ( XXXX rep and myself in a conference call ) that they returned all the money to XXXX on XX/XX/XXXX, and they no longer have our money and that XXXX has it and needed to disburse it back to the card balance. We were advised that XXXX had not received the funds and that PayPal had sent the funds to the Seller. In speaking with the seller they advised their bank is still in deficit the full amount. I am attaching documentation from XXXX, as well as the conversation between XXXX XXXX and XXXX and I. Any help with this would be very much appreciated as we have gone back and forth with all parties involved and can not seem to get a valid resolution and we are paying on something we never received. If you have any questions or need clarification on anything please reach out to me to discuss further.
Company Response:
State: AL
Zip: 368XX
Submitted Via: Web
Date Sent: 2022-10-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-17
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Hello my name is XXXX XXXX, starting around XX/XX/XXXX I have gained some positive balance in my PayPal account that was newly opened. The funds in totaled right now are a little over {$200.00} us dollar. Today is Sunday XX/XX/XXXX I have been constantly on the phone with PayPal getting the run around getting different answers from every different rep I have spoken to. They made it impossible to transfer my funds into my bank account or even to link my PayPal as a payment method with the exception of a few XXXX orders that worked maybe two times out of 15 attempts. The common answer I get is please wait XXXX hours and let the system refresh and try again. After trying every last option on PayPal and getting nowhere today XX/XX/XXXX I get a email from PayPal saying I can no longer do business with PayPal. This is a ongoing problem and there's tons of people PayPal is doing this too and illegally taking there money. Someone really needs to look into this company how is PayPal a bank where consumers keep there hard earned money in. And then there is no one at PayPal that can fix the problem to access my own money. My family and I now are stuck going hungry and don't have any gas to make it to our jobs and now are stuck with nothing because now PayPal says there going to hold my funds for 180 days and from what I'm reading on case files and reviews online after the 180 days they still keep your funds. Please please im begging someone to look into this company this is not a bank at all this is racketeering and they need to be held accountable. There is plenty more people out here suffering from the hands of PayPal that aren't aware of or don't have the means to try and seek legal help. Please make a change. Look into this fraud of a company and I promise it will definitely lead a long trail of hopefully stopping people of a world of hurt and suffering. Thank you
Company Response:
State: MI
Zip: 48076
Submitted Via: Web
Date Sent: 2022-10-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-17
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I want my XXXX dollars refunded to my Account paypal illegally took it and I XXXX want it back immediately what's it going to take to get an answer????????.
Company Response:
State: OR
Zip: 97527
Submitted Via: Web
Date Sent: 2022-10-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-15
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: I was charged {$99.00} by true way savings to my PayPal debit card. I never authorized this amount and filed a dispute right away. PayPal opened an investigation and ruled in the sellers favor. If you look up the true way savings online there is no contact info anyplace so how could PayPal have even investigated them. I have and it's a fraud scam company who had done this same thing for the same amount XXXX XXXX and over again so how did PayPal rule in their favor when it's an obvious scam on true ways part. I want my money back I never aggreed to pay out and an explanation as to why PayPal has found them in favor instead. Unbelievable they claim to protect me in the event of fraud yet don't at all do what they claim.
Company Response:
State: CA
Zip: 92123
Submitted Via: Web
Date Sent: 2022-10-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-15
Issue: Other service problem
Subissue:
Consumer Complaint: Pay Pal has frozen my account XXXX because my husbands unemployment check was deposited in my acct. My husband made me representative payee over ALL his funds ( Although legally married in NYS, married couples money and assets, etc are marital property ie. Belong to both unless ordered by NYS Judge ). I submitted the paperwork from NYSDOL stating XXXX XXXX my husband was entitled to these funds & the notarized documents stating I am representative payee over his money and Pay Pal refused to release my funds of {$4200.00}.
Company Response:
State: NY
Zip: 137XX
Submitted Via: Web
Date Sent: 2022-10-15
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-15
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Paypal is a scam and are liars. They will not release money after double charging an exorbitant amount that was not clearly disclosed. My husband and I had our wedding postponed due to the pandemic. We more or less eloped on our original date in XXXX, and finally celebrated with family and friends this XXXX, almost two years later ( pre-pandemic wedding deposits dictated that we had to go through with a reception at some point ). We elected to register via our wedding website on XXXX, which was apparently a huge mistake as they are part of this scam. As a registry we said if people were inclined to give a gift to please donate to the honeymoon fund. PayPal was then suggested by XXXX and linked to set up to allow people to buy gifts like donations to flights, food/drinks, and excursions. PayPals misleading and predatory advertising says that to transfer money online you can Send and receive money the fast, fun, and secure way. Connect with friends. Make donations. First off " fun ''? They should be embarrassed. Second, I now see that if you scroll through that impossibly long page claiming how great the service is there is an intentionally vague footnote that fees apply. What it DOESNT say is that they will take almost 10 % of the money sent to you AND NEVER GIVE YOU THE REMAINDER. They start by taking 4 % (! ) of every transaction that people donated. Our wedding wasnt huge or extravagant in any way, but it still ended up being super expensive which was a cost we bore on our own because we dont have millionaire parents like the entitled people who would shrug this off. IN ADDITION TO THAT they debited my linked XXXX account 3 % of every transaction as well so every time people gave us a gift, my account was automatically drained more and more. THE MAIN PROBLEM : after bleeding us for a service they now will not release my money so we can use it to book the honeymoon. They are perfectly fine taking money from my XXXX account for every gift, but they conveniently dont have that MAJOR BANK as an option to release the funds to. How is that legal? They obviously can use that account to take my money. I tried to use my husbands XXXX account over and over but it conveniently crashes or throws an error every time I try to complete the transfer. We have done a ton of troubleshooting but we cant move the money. I have been trying for months now. I CANT EVEN LOG IN to my account anymore on an XXXX computer. I have to use the app on my phone which is what crashes. Their tech is conveniently set up to prevent that. Their website has a confusing mandatory pop up window asking nonsensical questions about my business even though I have a personal account which I can't answer to move forward. This is an abusive practice. Im sure they are making more money off of our funds which is why they make it so hard to release it, and then block the release when we jump through their predatory hoops. After deceptively ripping us off with what was supposed to be a convenient, easy, and fast way to let people give gifts so we can celebrate our marriage, they are now feasting off our wedding gifts while we sit here watching flight prices go up or get sold out. Im heartbroken and so surprised that such big name companies like Paypal and XXXX are allowed to operate this way, and are such scams in the first place. Please shut them down because they will not help me with the basic service they are supposed to provide. I want my money released to me and my side of the fees returned because they are definitely profiting off of my money every day they hold it and there is NO REASON it should be difficult to move it out to use it.
Company Response:
State: IL
Zip: 60654
Submitted Via: Web
Date Sent: 2022-10-15
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-15
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was scammed for an online remote job. Scammers had me transfer {$4000.00} through PayPal and then redacted the money they sent.
Company Response:
State: NH
Zip: 030XX
Submitted Via: Web
Date Sent: 2022-10-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-15
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: XXXX, XXXX- Paypal " limited ''/ froze my account for supposedly breaking their Terms of service. Never told me why my account was limited even after trying to contact Paypal customer service. My account from " limited '' with approximately {$480.00} in the account. Paypal then sent me an email stating my account was limited for breaking their ToS and the money would not be available for withdrawal for 180 days. After 180 days of holding the money incase of charge backs or to settle and debits on the account, i was lead to believe that I would then be able to withdraw my money. XX/XX/XXXX - After 180 days, Paypal decided my untold breaking of their Terms of Service would be assessed a potential {$1500.00} fine. So they seized all the money in my Paypal account which was {$480.00}. After again contacting paypal, customer service, they still wouldnt tell me what my alleged ToS break is and why they get to steal {$480.00} from me. XX/XX/XXXX to XX/XX/XXXX- Multiple calls and emails with Paypal customer service, all they would tell me is that my account is limited and that there is nothing these customer service people could do about it. All emails were ignored and un answered. Only way to get into contact in any way with Paypal was to call them and wait 60+ minutes on hold. They kept saying " our back end staff have evaluated your account and have deemed that the limiting of your account was final. '' I couldnt get any contact info for the " back end '' people to get any answers. XX/XX/XXXX- XX/XX/XXXX - XXXX had pretty much given up on getting my money back and just let paypal rob me of {$480.00}. XX/XX/XXXX - Got in Paypal website to request my account be closed through their web portal. Paypal website notified me, I couldnt close my account from the website and would have to contact customer service. XX/XX/XXXX - Contacted paypal customer service XX/XX/XXXX, to request that all my PII ( personally identifiable information ) be deleted from their servers and my account be closed. Requested paypal delete all my banking account numbers as well as my SSN. Customer service representative XXXX ( reference number XXXX ) told me he couldnt do anything for me but led me to the Paypal website where I could request Paypal delete all my information from their servers. Upon using this website portal to delete my information, received an email stating they would evaluate my request. XX/XX/XXXX - Received email from Paypal stating they wouldnt delete my information from their servers because my account is " limited ''. Again called Paypal Customer service, again customer service representative said they couldnt help me in any way.
Company Response:
State: IL
Zip: 626XX
Submitted Via: Web
Date Sent: 2022-10-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-15
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XXXX XX/XX/2022 I attempted to transfer money from my Venmo to another financial institution account that I also own. I tried to transfer {$5000.00} and Venmo gave me an error message that you could not transfer more than {$4900.00} in one transaction. Fine. I attempted two transfers, one for {$1000.00} and another for {$4000.00}. It wasn't until the next day that I found out my account was frozen after trying to pay for a service. Luckily, I had my credit cadd on hand. I reached out to Venmo and sent my drivers license, as requested, to verify my identity. It has been over a week and no one has contacted me to fix this. Account reps at Venmo have been vague and very unhelpful. Phone calls have been even worse the supervisors have about as much power as their employees. This account consists of my job paycheck and as the head of my household this is what I use to put food on the table which Ive also told Venmo but they simply do not card they'd rather let this problem linger. Even after receiving enough complaints from customers about this issue, they will not fix it.
Company Response:
State: TX
Zip: 78729
Submitted Via: Web
Date Sent: 2022-10-28
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-15
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/XXXX, my wife, XXXX XXXX, was scammed by a fake/crooked XXXX XXXX XXXX of PayPal. This was done with the help of XXXX XXXX, which I have already reported. Eventually, when we finally reached someone at PayPal by phone on XX/XX/XXXX, the PayPal associate who took XXXX 's call ( she was on hold for 50 minutes ), reported to XXXX, that the fake client, took over XXXX 's phone, and transferred funds in the amount of {$1900.00} to a person named XXXX XXXX. To do this, the fake transferred this money using phone number XXXX. This has been reported to the FBI, and our local Police Department. Here are my concerns about PayPal : they sent us an email at XXXX PM, telling us funds were being moved to this person. We were not watching emails then. Why should we? By this time, XXXX had hung up on the fake XXXX support person. Then, we were both trying to work with XXXX XXXX to not process the transaction, because it was already showing up as pending on our XXXX XXXX account. At XXXX XXXX, PayPal sent us an email ( see attachment 2 of 6 ), titled " POTENTIAL UNUSUAL ACTIVITY ON YOUR ACCOUNT ''. It mentions this transaction was basically not consistent with our previous PayPal purchases, and someone may be trying to use our account without our permission. Their emails states further : " DON'T WORRY ''. To keep your account safe, we have temporarily limited some of your account features. It further asks us to logon to our account and secure it. '' I used the blue box titled Logon to PayPal. What I did was change our password. I also reported this transaction was a problem in their app. The PayPal application reported that XXXX XXXX, our charge card provider, had initated an UNATHORIZED TRANSACTION CHARGEBACK,, at XXXX PM, and it was under review ( see attachment ). At this point, I assumed, incorrectly, that both financial institutions, were protecting us on this bogus transaction. There is no phone number associated with any of the PayPal emails, and besides- they don't answer their phones in a timely manner. Next - we received an automated email at XXXX PM titled " AN UPDATE ON YOUR CASE '' ( see attachment ). On it they state they determined there was no unauthorized activity on my case, and they determined it was okay to process this transaction. They also stated they thought it was consistent with our transaction history. Parden me? It was not even close to anything we had done with PayPal before. We had bought XXXX XXXX tickets for a little over {$700.00}, but never anything like this... close to {$2000.00}, and to a stranger? NOTE - their first message on this was at XXXX PM. The next XXXX at XXXX PM. I have managed data centers for many years. This was an AUTOMATED TRANSACTION and message. Normaly an experienced analyst would be looking at this, and require managerial review for a high dollar amount like this. They did not do any research on it at all. At a minimum, we could have been consulted about this transaction. Suspend it until its approved by the sender. Here is where PayPal needs to have some serious changes. Why not send out an email to the purchaser, and give them time to respond about this. For 24 hours. And if my bank has initiated a Chargeback, that should have told them something right there and then. And maybe they need to staff more people for an emergency call in for the many crooks they now seem to have on their application, because its so easy to scam people with PayPal. We went through their dispute process, and of course we were turned down.
Company Response:
State: WI
Zip: 53217
Submitted Via: Web
Date Sent: 2022-10-15
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A