Date Received: 2022-10-25
Issue: Confusing or misleading advertising or marketing
Subissue:
Consumer Complaint: I opened a Pay Pal account to process a credit card payment from an embroidery sport coat project for a customer. Pay Pal will not allow me to transfer the money collected from the payment from my customer into my personal to pay my vendor and my personal credit card. They asked me to provide an explanation for the type of business that I have which I did. Then they asked for a copy of my drivers license, Business Tax Certificate from the state and a copy of a utility bill with my name on it, which I provided. I have been trying to egt this resolved for two weeks. I was told the my account is on restriction. and that I will not be able to resolve this issue for 180 days.
Company Response:
State: GA
Zip: 30126
Submitted Via: Web
Date Sent: 2022-10-25
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-26
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I attempted to add my XXXX XXXX XXXX XXXX account to Venmo on Saturday XX/XX/XXXX, and I received an error. I reached out to Venmo support who refused to help me add the account manually. I then tried to use XXXX to add my XXXX XXXX account to the app on XX/XX/XXXX, and this was also denied as " something went wrong. '' I currently have {$220.00} sitting in Venmo that I am unable to cash out. Venmo is holding my funds hostage and I need to cash the money out to a personal checking account ASAP.
Company Response:
State: PA
Zip: 19104
Submitted Via: Web
Date Sent: 2022-10-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-24
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: Pay Pal sent email invoice for {$600.00}. I do not have Paypal XXXX # XXXX. Invoice Date : XX/XX/2022. Due Date : XX/XX/2022 Their support # XXXX. No Account # for me. No info as to what I was to have purcha : XXXX. Sender 's email address : " I '' in a circle. Invoice XXXX Thank you, XXXX XXXX
Company Response:
State: WI
Zip: 53711
Submitted Via: Web
Date Sent: 2022-10-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-24
Issue: Other features, terms, or problems
Subissue: Problem with cash advances
Consumer Complaint: I filed a complaint about this on XX/XX/2022. Complaint id is/was XXXX. The complaint was about Venmo and XXXX credit card. I contacted both companies on several occasions about being charged a cash advance fee and interest on Venmo charges. XXXX said it was Venmo, Venmo said it was XXXX. You only contacted XXXX about this. They responded that it was Venmo. So now I have to resubmit this thing so you'll go after Venmo. I have attached the response from XXXX. I am XXXX XXXX XXXX XXXX about this issue and ask that you please find out who's doing this.
Company Response:
State: MA
Zip: 02038
Submitted Via: Web
Date Sent: 2022-11-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-24
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2022, PayPal received a {$1700.00} payment to my account from a client and deducted a {$62.00} fee to process the transaction. Due to login access problems, I called by phone and requested the funds be disbursed directly me. On XX/XX/2022, PayPal posted a transfer of my remaining {$1700.00} balance as a " Payment to : PayPal '' and coded it as a General Account Correction, ID : XXXX. Despite repeated attempts to rectify this issue with PayPal their automated " Resolution Center '' will not accept my report of a problem and assign me a case number. Their " Message Center '' will not allow me to file a dispute. Even talking directly with numerous supervisory representatives including their Escalation team no one would open a claim or case on this matter. The only response I have been able to receive in months is that the matter has been escalated to their higher level team and a response will be coming via email within 24-48 hours. No response ever arrives. They have exceeded their internal timeline for review before arbitration should occur yet I have no active internal path forward. Supporting documents are being submitted.
Company Response:
State: NH
Zip: 030XX
Submitted Via: Web
Date Sent: 2022-10-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-24
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2022, Using my Paypal account, I sent {$850.00} to my son. He never received it. I used the Contact in my Paypal account labelled " XXXX ''. This contact was previously used successfully on XX/XX/2022 to send money to my son and stored in my paypal account. Instead of going to my son, it went to another account that was impersonating my son with the same name and initials. I have attempted to resolve this with Paypal and the case ( XXXX XXXX was closed by Paypal saying there was no fraud or unauthorized transaction. I have requested further information such as an explanation as to how the Paypal account and email behind my Contact " XXXX '' could of been changed without my knowledge. I have asked for the logs as to when this change occured and by whom. Paypal will not allow me to re-open the case to gather this information.
Company Response:
State: HI
Zip: 967XX
Submitted Via: Web
Date Sent: 2022-10-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-24
Issue: Other transaction problem
Subissue:
Consumer Complaint: My friends sent me approximately {$6000.00} $ XXXX ) on XX/XX/XXXX. On XX/XX/XXXX ( I'm the receiver ), Venmo directly SENT MY MONEY BACK TO SENDER, reversed my transactions WITHOUT my agreement. I was very furious and I contacted them on XX/XX/XXXX and questioned them how they could have the rights to do so. They suggest me to contact my friends again and let my friend pay me through other ways. My friends owed me {$6000.00} and if he no longer responded to me after Venmo reversed payment back to him, I would have to suffer the loss. Im very disappointed as venmos attitude is pretty bad and they are not actively trying to solve the problem for me. Based on the customer service, they told me that my account was at high risk and it triggered their alert so based on their policy they have the rights to do whatever. However, when I asked them why my account is high risk and why they think I violate the policy, they refused to tell me! They told me this could not be disclosed. I don't know how several transfer could make my account high risk. I had more transfer on XXXX and XXXX and there are no problem at all. The other horrible part is that I did not get any any notification or request for further infos when they decided to reverse the transactions on XX/XX/XXXX. Im a Venmo customer since XXXX. During the 9 years I never had any problems! I did not use venmo to receive money very often. Last week, my friend sent me around {$11000.00} including the {$6000.00} venmo reversed to him as those are the money he owed me. This is the first time I used venmo to receive relatively big amount of money and it was a one time thing, and Im surprised Venmo moved my money on their discretion without my agreement. The ridiculous part is that I was told by Venmo customer service that " When you initiated your bank transfer, it was flagged for review. It was found that that payment could not be fully processed, so your bank transfer was canceled and the funds were reversed back to the initial sender '' The confusing part is that why it would cause an alert when I'm transferring my money???? This doesn't make any sense. If any bank or money platform can move customer 's money on their discretion how would any one be able to use these platforms at ease. I don't think any of my behavior violate any policy or is inappropriate. Those are the money my friend owed me and those are my assets. What's wrong when I'm trying to transfer my asset from venmo to my bank account? Venmo refused to disclose why my behavior is inappropriate and took away my money without my agreement. When venmo has the concern they did not investigate or ask me for further info, instead they moved my assets at their discretion and they could not provide me an appropriate reason why they could do so. The so called " high risk '' is baseless. I was more shocked by their attitude of solving the problem. Now Im contacting my friend to see if he can send me money again and I haven't heard back from his yet, however if by extreme case he no longer responded, i will be suffering {$6000.00} loss and pursue the lawsuit. I think how Venmo dealt with my money is very intolerant and Id love CFPB to get in and help me to push them to get a satisfied answer for me. Id like venmo to reverse their action and return my {$6000.00}.
Company Response:
State: WA
Zip: 98007
Submitted Via: Web
Date Sent: 2022-10-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-24
Issue: Problem with a lender or other company charging your account
Subissue: Money was taken from your account on the wrong day or for the wrong amount
Consumer Complaint: Paypal has a {$2000.00} negative on my account in error. I paid for an item to a seller that has an account with them and they did not send the item to me. I sent bank statements, and I spoke to them as of XX/XX/XXXX without any results to Paypal. I was refunded by my bank but Paypal says that I owe them {$2000.00}. I have copies of emails that confirm that the seller did not send the item ( designer bag ).
Company Response:
State: NC
Zip: 28270
Submitted Via: Web
Date Sent: 2022-10-24
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-24
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/XXXX Someone pretended to be an event coordinator on XXXX and asked me to pay them the fees for a booth that I signed up for. I then paid them {$40.00} with {$2.00} fee on PayPal to their email that they listed. I didn't know at the time they were not the correct person. two days later, I got a message from the correct coordinator and she told me this other person was a fraud. XX/XX/XXXX I disputed the transaction on PayPal, it closed in the sellers favor. I tried contacting the fake " coordinator '' they are no longer communicating with me. I know it's only {$40.00} but this means this person is getting away with lots of other scams just like this.
Company Response:
State: MN
Zip: 562XX
Submitted Via: Web
Date Sent: 2022-10-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-25
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: Paypal has permanently limited my access to my account and refunds aren't being processed to my debit card. PayPal would allow me to open disputes close the disputes in my favor then turn around and permanently limit my account and take my vouchers so I can't make another purchase. Then this company blocks my number so I can't contact them
Company Response:
State: NY
Zip: 10457
Submitted Via: Web
Date Sent: 2022-11-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A