Date Received: 2022-10-26
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I purchased an item through paypal back in XX/XX/2022 and i haven't received my item and paypal says i can't get a refund can you help cause i have tried it cost me {$63.00} dollars and i could sure use that money thank you
Company Response:
State: IN
Zip: 46158
Submitted Via: Web
Date Sent: 2022-10-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-26
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2022, I was sent {$790.00} by another Person. The estimated date of arrival was on yesterday, XX/XX/2022. So, I never received my money. I called them and ask where was my money? They said it was an engineering problem. They was going to reach out to that department and let me know when it is transferred. They were unable to tell me when I will be getting my money. I just had XXXX and at least deserve to know when I will have my money. Please help me.
Company Response:
State: SC
Zip: 290XX
Submitted Via: Web
Date Sent: 2022-10-26
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-27
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Money was in Venmo and a funds transfer was initiated XX/XX/2022. Estimated completion time was given as XX/XX/2022. The money is still pending as of XX/XX/2022. A ticket was submitted through Venmo, however no contact has been made and no other options are available. The chat bot does not have a resolution feature fit for this type of situation it seems. I understand funds can be delayed, however shouldnt they have to give a reason why or try to work with their customer.
Company Response:
State: NH
Zip: 03301
Submitted Via: Web
Date Sent: 2022-10-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-26
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: Venmo freeze my account saying that I have another account with the same debit card number. Then ask me for my verification ID and a picture of me holding my identification. After they said that they need to further investigating and will need 7-10 business days to do so and will get back to me. I wait over XXXX business days and still have not heard anything from them. Unacceptable and highly unprofessional, this company need to be hold accountable and since they ask for your identification they now have my info which is a lawsuit worthy.
Company Response:
State: MA
Zip: 015XX
Submitted Via: Web
Date Sent: 2022-10-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-27
Issue: Other service problem
Subissue:
Consumer Complaint: On XX/XX/XXXX I received the same email from Paypal to all XXXX of my accounts with Paypal about their upcoming " changes to our legal agreements ''. After reading their changes and blatant over-reach as a business service provider, on XX/XX/XXXX I began the process of closing all of my Paypal accounts, which included XXXX business and XXXX personal. After first removing all of my bank account and credit card information I then proceeded to close all accountsand was only able to close XXXX of the XXXX business accounts. After repeatedly receiving an error message that the accounts " could not be closed '' for the remining XXXX accounts, I called Paypal on XX/XX/XXXX. After several calls and finally speaking to a supervisor I was told my business account needed to be verified with a social security number and drivers license number, which I found untrustworthy since the account had been operating without it for almost XXXX yrs., and because of the new legal updates thousands of account holders were closing their accounts as well. As of the date of this complaint on XX/XX/XXXX my XXXX remaining account are still not closed. I was willing to provide the last XXXX of my SS # and drivers license #, which I was comfortable providing, but not my entire social because I believe they are deliberatly not closing my accounts, and thousands of others, so we would have oen accounts and suseptible to their threats to fine customers {$2500.00} for distributing what they deem " mis-information '' by their XX/XX/XXXX deadline to willingy close your account.
Company Response:
State: TX
Zip: 78154
Submitted Via: Web
Date Sent: 2022-10-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-27
Issue: Fraud or scam
Subissue:
Consumer Complaint: I purchased a pair of shoes on line and paid via PayPal. I tried contacting the vendor per their suggestion. Apparently because the vendor 's name is an individual 's, Paypal does not offer any protection. The vendor 's name is XXXX XXXX. I paid him {$62.00} I tried to contact him to this email address to no avail. There is no reply and no product has been delivered. Paypal also does not have an email address for this individual. The message I got from Paypal is : " you are unable to send this user a message '' How does PayPal allow this type of vendors is beyond me. ( see attachment ) Thank you for your help, XXXX XXXX XXXX
Company Response:
State: NY
Zip: 10027
Submitted Via: Web
Date Sent: 2022-10-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-25
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My PayPal account was permanently limited in XX/XX/XXXX. I have not broken any of the user agreements or done anything wrong. I am a XXXX XXXX ; I only used my PayPal account to receive payments from my clients. I understand how important it is to review the accounts regularly to keep PayPal safe for both buyers and sellers. However, I always work in good faith and follow all the policies and user agreements as stated. I tried to contact PayPal support a few times, but they said that this decision is final and the only option I have is to wait 180 days and then withdraw my PayPal balance. After 180 days had passed, on XX/XX/XXXX, I received an email saying that my funds were eligible for withdrawal. But on XX/XX/XXXX, PayPal transferred all my money ( {$1100.00} ) to themselves. The transfer memo said XXXX damages caused by XXXX XXXX XXXX violation. I contacted PayPal support, but they couldnt even explain to me which policy I broke. I think this is completely unacceptable and is simply theft. I would like to get my money back ASAP.
Company Response:
State: NJ
Zip: 070XX
Submitted Via: Web
Date Sent: 2022-10-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-25
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I happened to be arrested on XX/XX/2022. I was in holding until XX/XX/2022. While I was incarcerated my ex roommate stole my wallet that included this PayPal debit card amongst various other debit and credit cards. He also stole some of my electronics to include a phone and a laptop and my car while I was XXXX. When I got out of XXXX I noticed about a week or so later that my accounts were used while I was in XXXX I started contacting all of my creditors about what happened and they all reversed any charges that was not mine while I was XXXX besides Paypal! This dispute was opened XXXX XXXX and closed out and denied the very next day on XX/XX/XXXX. I don't even think anyone looked at my claim for unauthorized charges. Once I have learned that paypal denied my claim, I immediately contacted PayPal to say there is no way I could of made these purchases because I was physically unavailable and provided them a letter from the XXXX XXXX that shows my XXXX dates. However this was not good enough for them. PayPal 's position is that since the debit card was used and a pin was used that I must of given him permission to use my accounts. However XXXX has declared that is not a sufficient reason to deny a claim for unauthorized usage and I supplied them with XXXX 's determination, however they still denied my claim. I then filed a police report and supplied them with all of that information to no avail and never had these reconsidered again! This is utterly ridiculous as I was not available for these transactions, I did not give the person who stole the information my cards and credentials and these should be covered under XXXX and PayPal zero liability benefit for unauthorized usage of my account. Please help me try and recover from these 7 unauthorized charges to my account! Thank you.
Company Response:
State: NJ
Zip: 080XX
Submitted Via: Web
Date Sent: 2022-10-25
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-26
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: On XX/XX/2022, a purchase was made at XXXX XXXX XXXX for {$170.00} on my PayPal Business Debit Mastercard ending in XXXX. I created a dispute of this transaction with PayPal on XX/XX/2022 stating it was an unauthorized use of my card. PayPal canceled my card ending in XXXX and issued me a new one with a new account number. On XX/XX/XXXX, PayPal denied the case, stating the purchase was successfully made at the gas pump. I called PayPal to appeal the decision, and the person I spoke with agreed it appeared to be unauthorized as the gas station where the purchase was made is in XXXX XXXXXXXX, XXXX and I had made a purchase that same day at a XXXX 's in XXXX, XXXX He said he was reversing the decision and I'd see the refund in 10 days. However, on XX/XX/2022, I received another email denying the case again, stating it was consistent with my PayPal purchase history, so it is not considered unauthorized. I've attempted to call them twice since, and get transferred several times and then end up on hold for 30+ minutes before I inevitably give up waiting. I have emailed the appeals team asking for their documentation, and am awaiting that information now.
Company Response:
State: WI
Zip: 535XX
Submitted Via: Web
Date Sent: 2022-10-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-26
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was contacted on XX/XX/XXXX via email by a XXXX XXXX who has been emailing me for several weeks now. She insisted that her grandmother was out of food, sending me a photo of an empty frig. She stated she also needed new bedding and asked me to send another {$25.00}. ( this was thru paypal and is payable on XX/XX/XXXX. ) I had sent at XXXX XXXX request to XXXX XXXX {$25.00} on XX/XX/XXXX ( via paypal payable XX/XX/XXXX ) for gas for her grandmothers vehicle. I found out on XX/XX/XXXX late that evening that she did not have a grandmother nor did she have her grandmother 's vehicle. The whole thing was some sort of a scam! XXXX XXXX has now deleted her name/etc from XXXX where it was originally. However, I still have some of her conversations on XXXXXXXX XXXX
Company Response:
State: TN
Zip: 37167
Submitted Via: Web
Date Sent: 2022-10-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A