Date Received: 2022-10-28
Issue: Money was not available when promised
Subissue:
Consumer Complaint: This problem concerns Venmo, the online money transfer service that operates under the PayPal license. On XXXX XXXX, 2022, I had a balance on Venmo of {$1600.00} and initiated a standard transfer to my checking account at XXXX. Venmo stated that the transfer would be completed by XXXX XXXX, although the website notes such a transfer takes one to three business days, which means it should certainly have been completed by XXXX XXXX. That did not occur. On XXXX XXXX I emailed the company through the help function of the mobile app and received an email from XXXX XXXX about XXXX hours later ( request # XXXX ), stating : Our engineers are aware of the issue and are working on a fix. On XXXX XXXX I chatted with customer-service agent XXXX XXXX using the app, who stated : It seems to be a bug in the system. I think it will be resolved today. On XXXX XXXX, the money had still not arrived in my checking account, and I called Venmo at XXXX. XXXX XXXX confirmed that the money was held up because of a bug, and that I would receive it later that day. Again, that did not occur. At no stage in this process did Venmo proactively send an email saying that the transfer would be delayed beyond their usual window. I did a search on XXXX and discovered that at least half a dozen other people who initiated a bank transfer on XXXX XXXX are also having this problem ; some reported that they had been told Venmos servers had crashed.
Company Response:
State: NJ
Zip: 070XX
Submitted Via: Web
Date Sent: 2022-10-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-28
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: This company has rush people. i call paypal for get help about my limitation XXXX that was request to me send information. After 1 hour i received another email about my account was limited permanent again. But how they decided to permanent my account if i didnt sent the document for review. It looks like they just want keep the money. i feel really fustrated with this company. They system act just like hold the money to the customer. my email is XXXX XXXX
Company Response:
State: MD
Zip: 212XX
Submitted Via: Web
Date Sent: 2022-10-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-28
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: The Venmo user interface places the " pay '' and " pay recipient '' from the selected account in the exact same touchscreen position, creating opportunities for errors and unauthorized transactions. In my case, the touch interface registered " pay '' and " pay recipient '' from a single touch before I could select which account to use. As a result, Venmo withdrew money from my bank account ( without true authorization ) rather than using a preferred credit card. I immediately tried the cancel button, *which did not work*. The recipient sent the money back to me in Venmo within minutes, and I initiated a regular bank transfer request to refund the money back into my account on XX/XX/XXXX. I received a message that the transfer would complete on XX/XX/XXXX. As of XX/XX/XXXX the transfer has not appeared, so I reached out to Venmo who informed me that the transfer was supposedly initiated on XX/XX/XXXX and that it could take another 5 days from this date for the money to appear. And if the money has not appeared to reach back out in three days. At this point, I will have been out {$750.00} for at least one week -- up to possibly two weeks for a single 30-second transaction error brought on by the product 's design / interface. I am concerned that the product design of Venmo is specifically intended to facilitate these errors and unauthorized transactions ( especially noting that their cancel button does not respond ) and to drive revenue via their " instant transfer '' feature, which requires a fee. The incentives are misaligned to assure a good experience to the consumer.
Company Response:
State: CA
Zip: 947XX
Submitted Via: Web
Date Sent: 2022-10-28
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-28
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I made a transfer on XX/XX/22 before noon I was told Funds should be available by the XXXX. The funds as of today XX/XX/22 are still not available. The company did lied to me about the problem the first time I contacted them. They promised I would have the funds during the day XX/XX/22. I did not receive them. I contacted them in the evening of the same day and was told it was an internal glitch and that I should have the funds by the morning or they would reach out to me. I did not have the funds in the morning. When I called to ask where the funds were they told me to check the app that the transfer had happened. But it had not. It was not at my bank nor did it say completely on the app. I asked when I could expect the funds and they really did not answer my question. When I asked why they didnt contact me or if they were going to compensate me in any way I was told they werent going to do anything for me.
Company Response:
State: KY
Zip: 40014
Submitted Via: Web
Date Sent: 2022-10-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-28
Issue: Other transaction problem
Subissue:
Consumer Complaint: I received a payment from a friend and Venmo froze my account right away. They claim to have emailed me a form to upload my id but the email they speak of goes to a page that can not be found. Ive emailed countless times and I just want to transfer my funds and be done with them
Company Response:
State: CA
Zip: 90029
Submitted Via: Web
Date Sent: 2022-10-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-26
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I was a victim of identity theft paypal allowed an individual to hack my account and take all my money. This occured on or about XXXX XXXX of XXXXThe funds were eventually returned by paypal after I filed a dispute with their claim department. I explained to one of their representatives that, I will not authorize anyone to make any changes to my account. On XX/XX/XXXX, XXXX paypal allowed someone to create a false account and take all my funds out of my account again. They claimthe person verified himself to be me. I ask to view the audio of the conversation to show the voice was not me. Paypal owes me {$370.00} that's all I want in a check mail to my address on file XXXX XXXX XXXX XXXX XXXX, Fl XXXX, after which I request the close out my account and delete any and all of my personal information. This is the second time they have allowed someone to easely pretend to be me and accumaulate my funds.
Company Response:
State: FL
Zip: 33168
Submitted Via: Web
Date Sent: 2022-10-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-26
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal.com. I have a balance of ~ {$400.00}. I am trying to have this balance sent to me as a paper check, and to close my Paypal account. The automated system to request a check returns an error, and tells me that there is a problem with the mailing address on my account. No paper check can be issued through the automated system. When I contact Paypal chat, they tell me there is NO problem with my mailing address. They state it is confirmed and verified, but they can't issue the paper check. When I ask why, the chat reps are unable to locate a reason why. I would like my ~ {$400.00} mailed to me as a paper check, and to close my Paypal account.
Company Response:
State: NC
Zip: 287XX
Submitted Via: Web
Date Sent: 2022-10-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-26
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: Account was locked//frozen when I attempted to transfer my money off of the debit card. I attempted to email and chat with customer associates. I also called. No one could give me a reason my account was frozen or the correct ways to unfreeze it. The manager responded it is out of her hands even! As a private practice XXXX, my clients trusted this Platform when they sent their payments and copayments to this account.
Company Response:
State: MI
Zip: 482XX
Submitted Via: Web
Date Sent: 2022-10-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-26
Issue: Fraud or scam
Subissue:
Consumer Complaint: I ordered firewood from a seller on XXXX market place, requested prepaid before delivery.was supposed to be delivered XXXXXXXX XXXX XXXXXX/XX/XXXX, received a message that he was having truck issues and would be delivered by XXXX XXXX XXXX XXXXXXXX XXXX. i asked if he had a problem finding the place because he hadn't delivered yet, claimed still having truck issues after telling me it was fine earlier and would be delivered later.Approximately XXXX he sent a message that I neede to send another {$250.00} as a refundable insurance to someone with a different name, at that point I messaged him to tell him that I had never heard of such a thing and we should just cancel and refund my money.His message said that wouldn't happen and to just pay the extra money. transaction was through Paypal, I filled out a complaint with them and was denied transaction date : XX/XX/XXXX recipient XXXX XXXX ID XXXX Case Number XXXX I never recieved goods paid for and haven't heard anything back I tried XXXX XXXX department at Paypal and only got busy signal every attempt
Company Response:
State: ME
Zip: 04106
Submitted Via: Web
Date Sent: 2022-10-26
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-26
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Hello, so I was trying to pay for a subscription to watch anime show through XXXX so on the website it had a options to pay through PayPal I click that option when I get redirected to PayPal I could either use my PayPal card balance or add my banks debit card to my PayPal account. So I go to add my banks card I get denied twice. Okay so the third time I re put my debit card information on the PayPal website. I notice it asking for my last four of my social security number. At time I didnt think nothing of it. Because I thought PayPal wanted to verify that the debit card it mine. So once it click submit I received a notification about a hard inquiries from PayPal. so I dont have any credit. I have a clean slate. If I new it was a credit card application XXXX wont put it through. And on that page it didnt ask me about no personal information like then you go apply for a credit card. It just ask for my debit card information. So I did end up calling PayPal customer service to ask about what had happened with my credit report a representative over the phone said he dont see me apply for a credit card or anything so he told me to call XXXX XXXX and tell them to put it ask fraud because they cant find it.
Company Response:
State: NV
Zip: 89107
Submitted Via: Web
Date Sent: 2022-10-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A