Date Received: 2022-10-29
Issue: Communication tactics
Subissue: Frequent or repeated calls
Consumer Complaint: They are saying they are from PAYPAL i do not have and account nor do i use PAYPAL at all.
Company Response:
State: FL
Zip: 33614
Submitted Via: Web
Date Sent: 2022-10-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-30
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My PayPal account is showing " limited '' and will not let me close my account. A company called XXXX XXXX and XXXX XXXX set up an automatic payment when I purchased some books from them. They took {$100.00} at a later date when not authorized. That company refunded me ( through PayPal ) immediately after I contacted them but I had also notified my bank and PayPal who opened an incident. My bank refunded my account after working with PayPal to resolve the issue so I was refunded twice. PayPal limited my account and wanted one of the refunds back. I have followed all the steps to resolve the limitation on my PayPal account. I transferred the refund back into my PP account and I have tried to confirm my bank multiple times within the PayPal website. I am having issues getting this resolved and there is never a person available to speak to. It is only the PayPal Assistant that sends me back to the same places on the website. I have called ( never spoke to a person ), and sent multiple messages to PayPal requesting help. I tried to close my account and it will not let me with that limitation on there. Basically, I have done the checklist that PayPal shows I need to do to resolve my account. Issues : The Resolution Center checklist does not show that I paid the money back to PayPal and the PayPal website does not give me the option of confirming my bank account. I can not get help from a person at PayPal and have received no responses to the multiple messages that I have sent.
Company Response:
State: TN
Zip: 370XX
Submitted Via: Web
Date Sent: 2022-11-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-30
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Back in XXXX, my Venmo account was randomly frozen. I contacted them, and they said due to violating the User Agreement, and posing risk to the service, your account has been permanently closed. I asked for an explanation, and they would not give it to me, saying to keep the internal systems robust, we can not reveal the reasoning. I wanted to reinstate it back then and was nicer about it since I thought it could be reversed. Fast forward to last week when I reconnected with them so I could get my account open, they still decided to permanently limit the account, again with no explanation why, citing the same statement above. This does not seem fair as I have no idea what I did wrong. I was using the service like anyone else, and I have no way to defend myself nor obtain knowledge on the issue. What if I were hacked and the hackers activity was what got me banned? I am so livid and frustrated with them for not giving me a proper reasoning or a fair trial. I also had 2 unknown attempts to sign into my account on XX/XX/XXXX and XX/XX/XXXX, which signals to me that when I recently signed in on my known device after two years of not, I have a hacker trying to monitor my account and check for money.
Company Response:
State: MA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-10-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-28
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Initiated standard bank transfer on XX/XX/2022 from Venmo account after receiving money from someone I know in the amount of XXXX. Venmo sent an email notice and notification in the mobile app that the transfer was initiated and the expected date to receive funds on XX/XX/XXXX. Funds have yet to arrive in my bank account as of XX/XX/2022. I contacted Venmo XXXX times ( XXXX XXXX ) and I was able to to speak with a representative all 3 times. During the second and third call, the representative stated that I should receive the funds that same evening. All three representatives stated that an email would be sent when the funds were transferred, however there was never an email to document the call or any other communication by email about the transfer. The transaction still shows as pending with estimated arrival of funds on XX/XX/XXXX. This is the first time having an issue with Venmo and the representatives stated that this was an internal error assured me the transaction would be completed without any further explanation or recourse should the transfer not take place.
Company Response:
State: TX
Zip: 75150
Submitted Via: Web
Date Sent: 2022-10-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-28
Issue: Money was not available when promised
Subissue:
Consumer Complaint: My Daughter sent me a payment on Venmo.I went to turn that Venmo payment to my bank account which is suppose to happen in three days.I called Venmo to ask why my transfer didn't go through and the didn't give me a good reason why.It wasn't a very large amount .what I did was cancel my account with them and considered myself lucky it wasn't a sycnificant amount.I heard what was happening at PayPal through investigation and that they are under same umbrella.I filed this to bring further awareness.The amount I loss was XXXX dollars so I just cut my losses and refuse further business with this company
Company Response:
State: NY
Zip: 12401
Submitted Via: Web
Date Sent: 2022-10-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-28
Issue: Other transaction problem
Subissue:
Consumer Complaint: I have tried numerous times to close my account. Paypal will not close it and keeps tying me that they are working on it with their programmers. I want my credit card information deleted, bank information and all personal information deleted from the system and account closed
Company Response:
State: IL
Zip: 600XX
Submitted Via: Web
Date Sent: 2022-10-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-28
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Venmo previously held money from me for a period of 3 months, saying I needed to submit my tax information. Despite repeatedly providing that information, their system had a glitch and would not accept it. Eventually, the money was released, and I believed at that time the issue was resolved. However, I received a sum of {$260.00} on XX/XX/22 that is once again being held for the same reasons. They are not responding with any efforts or information about resolving the problem, despite my repeated attempts to contact them. This is the same problem as before, even though I have repeatedly provided my tax information, including business documents from the IRS and documentation of my tax info. I have not had these issues with other money transaction apps as related to my tax info, only Venmo. I have attempted to resolve the issue and venmo is not being responsive.
Company Response:
State: MD
Zip: 21236
Submitted Via: Web
Date Sent: 2022-10-28
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-28
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: In XXXX of 2020 PayPal put a limitation to my account and refused to allow me to withdrawal my funds, as well refused to close my account. To this day I still have money stuck in this account. I called PayPal today and was told they will not allow me to withdrawal the funds still remaining in the account, and also refuse to close my account.
Company Response:
State: AZ
Zip: 85301
Submitted Via: Web
Date Sent: 2022-10-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-28
Issue: Fraud or scam
Subissue:
Consumer Complaint: I posted a Brand New Unlocked XXXX XXXX XXXX XXXX for sale on XX/XX/2022. I was asking {$1000.00}. On XX/XX/XXXX I received a offer from a buyer for {$800.00} cash. I said I would accept that. We set up the time and place to meet. Then a few minutes before we are meeting he sends me a message saying he couldn't make it but his wife was meeting me. Upon arriving I was then informed he wasn't able to pay me in cash but venmo only. He asked his wife to verify the XXXX number and I also sent him a screenshot of the XXXX which he verified and then proceeded to send me the payment. Two days later he tried saying that the phone was locked etc. Then he even had a " XXXX employee '' get on the phone with me. The supposed employee had the EXACT SAME ACCENT as both him and his wife which is obviously very suspicious so I hung up and called XXXX myself. XXXX confirmed that the phone was unlocked and they also confirmed that someone was actively using the phone as well. This customer filed a dispute with venmo and even though I submitted all documentation they requested they refunded the scammed and then froze my account. So now the scammed turned around and sold the phone to someone else. There is a transaction on his account AFTER winning the dispute where he sold the phone. I'm a XXXX mom trying to survive in this messed up world. This is literally going to destroy me and my daughter. He got a brand new phone that's worth {$1200.00} and he got his money back!!! He verified the phone before paying me. He scammed me. Why is he allowed to keep the phone? And the money? Venmo is facilitating this person so he is able to scam me. That's fraud! Where's my seller protection?
Company Response:
State: UT
Zip: 84117
Submitted Via: Web
Date Sent: 2022-10-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-28
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/2022 I attempted to use the PayPal mobile application to delete my personal data and delete my Papal account, however, the mobile application became unusable as I was attempting to input my SMS security verification information. After verification the application kept asking for prompting for additional SMS security verification keeping me in a SMS security prompt loop, preventing me from progressing to close my account. On XX/XX/2022, I uninstalled the PayPal app and reinstalled to attempt data and account deletion, and got the same results ( stuck in a SMS security prompt loops. This is clearly purposeful abusive and shady business practice to prevent client from protecting their data and closing their accounts. On XX/XX/2022 I logged into the website to attempt data and account deletion. on XX/XX/2022 I received an email stating, " Thanks for letting us know you want to delete your PayPal account data. We've already confirmed your identity. Now, well look at your account history and email you usually within 30 days to let you know the status. '' This implies PayPal won't actually confirm that they will delete my data or promise to remove my data in any way. Again abusive and illegal business practice.
Company Response:
State: MO
Zip: 63021
Submitted Via: Web
Date Sent: 2022-10-28
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A