Date Received: 2022-11-01
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I did receive a unemployment retroactive payment over a year ago the fact that the account at venmo only allows for me to put a certain amount that caused my account to get locked due to the amount that was put in retroactive the amount was about {$9000.00} a total amount that has been put into my account is {$13000.00} they are not letting me access my account they have Frozen my account and continue to send me debit cards let me know that they will one day unfreeze my account and I will have access to my funds I have contacted unemployment and asks them if they were able to withdraw any of that money and referred it to my bank and they said that there's nothing they can do that is out of their hands because I gave them that bank account information and that is venmo there is no way to communicate with them as everything is done with a computer or by text messages or email they ask you to identify yourself with your driver 's license and go through obstacles and with that being said you don't even know who you're dealing with on the other end to further make the situation worse or delay they always ask you to please give them the last email they sent you some code number to identify yourself if by any chance you delete it or you spam it and don't have it they will make your issue even harder as they tell you to please try to find a way to retrieve it it's been very difficult dealing with them and to me it's just a typical scam and I do believe a lot of people are tied up just like I am and all they're doing is profiting and collecting money and interest on all the accounts that they have Frozen They're benefiting from it an issue that I had a long time ago was with PayPal and I know PayPal owns venmo I've did a job with someone and got paid {$4000.00} that person bounced my payment after a few days so I owe PayPal {$4000.00} the fact that I owe PayPal {$4000.00} for something that I had no control of I just got ripped off on my end doesn't mean that venmo has to take those actions and stiff me out of my money over something that had nothing to do with venmo but with a PayPal account I wish this matter can get resolved as I started to read online venmo is nothing but some wannabe financial institution that is pretty much locking everyone 's account and having everyone go through a financial burden I didn't need the money as much so I never focused on it but today I decided to contact a attorney and of course you guys and I am deciding it is time to put a end to this as I've been taking advantage of and it's going to be almost 2 years
Company Response:
State: FL
Zip: 33321
Submitted Via: Web
Date Sent: 2022-11-01
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-01
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: XX/XX/2022 I called Venmo to close my personal and business account. As of XX/XX/2022 the problem remains unresolved. To speak with me they required I submit a copy of my Driver 's License to verify who my identify. To close my account they need a copy of my bank statement. I have submitted my bank statement 3 times. They tell me there is a problem with their system, engineers are working on it and for many business accounts they are unable to receive documents. Despite it being " escalated '' there is no target date for resolution. Additionally, they will not accept an email of the scanned bank statement to solve the problem.
Company Response:
State: NJ
Zip: 08060
Submitted Via: Web
Date Sent: 2022-11-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-01
Issue: Communication tactics
Subissue: You told them to stop contacting you, but they keep trying
Consumer Complaint: XX/XX/XXXX @ XXXX received text from XXXX Venmo service of PayPal to stop messages Received message We've turned off notifications from PayPal Mobile services. Got another text XX/XX/XXXX @ XXXX text stop got message saying We've turned off notifications from PayPal Mobile services. Got another text XXXX @ XXXX same thing as first 2 times texted stop. Same reply from them. XX/XX/XXXX same text I replied stop again
Company Response:
State: MN
Zip: 55075
Submitted Via: Web
Date Sent: 2022-11-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-02
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal continuously refuses to delete My account despite identity fraud, and unauthorized transactions. Calls and emails to them go unanswered.
Company Response:
State: NY
Zip: 147XX
Submitted Via: Web
Date Sent: 2022-11-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-31
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: This has been years ago, I've already paid my debt.
Company Response:
State: KS
Zip: 666XX
Submitted Via: Web
Date Sent: 2022-10-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-31
Issue: Fraud or scam
Subissue:
Consumer Complaint: I've been a Paypal user for about 20 years for my all natural health and fitness store. In XXXX of 2022 Paypal froze my account. I immediately called them and was told that it was permanently frozen due to " Illegal narcotics '' sales, I was shocked to hear this because I have never sold anything illegal in my life! I asked to speak to someone immediately to rectify Paypal 's error to which I was told they would not give me anyone else to talk to ... their decision was final! I asked to see proof of the " Illegal '' sales and they could not show me their so-called " evidence ''. After much arguing and failed requests to at least be able to " face these false accusations '' I resigned myself to accepting the closure because the Paypal representative told me that I would be able to receive my {$15000.00} balance after a 180 day waiting period, and I was given the date of XX/XX/2022 as the date to when my funds would be transferred to my bank account. I waited the 6 months, and then 2 days prior to this XX/XX/XXXX date I looked into my account to find that on XX/XX/XXXX, Paypal payed my entire balance of {$15000.00} to themsleves. I did not authorize any payment, and I did not understand what was going on, so I called Paypal. They told me it was absorbed as " damages '' for " breach of the XXXX ''. I argued again that I did not breach their TOS and again asked them to produce evidence of these " illegal sales '' and " damages '' they caused to Paypal... again, they failed to provide me with any proof whatsoever! I asked to speak to a supervisor. I wound up talking someone calling themselves " XXXX '' who apparently was just pretending to be a supervisor. She said she would start a " resolution '' with Paypal concerning my case and she would get to my complaint resolution with Paypal concerning my case, and she would get back to me next day at XXXX XXXX she never did. I called in again. I was told " no such person working there ''. This is underhanded thievery! I want Paypal to give me my money ( {$15000.00} ) They are using their carefully crafted legal jargon an XXXX to steal from people! Desired Settlement : Refund
Company Response:
State: PA
Zip: 182XX
Submitted Via: Web
Date Sent: 2022-10-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-31
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2021, Paypal banned my account citing abuses of their policy, however, when I contacted them via phone, they were unable to disclose any information of how I violated their policies. I've only ever used it to transfer money between friends and family. The email I got claimed they would hold the money for 180 days and then tell me how to access remaining funds, but on XX/XX/2021 they instead transferred my balance ( XXXX USD ) out of my account and to themselves, effectively stealing it. Again, when contacted via phone support line, they were unable to give me any information about this transaction or why the account was banned in the first place.
Company Response:
State: CA
Zip: 94587
Submitted Via: Web
Date Sent: 2022-10-31
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-31
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: Letter received from XXXX XXXX XXXX XXXX which is representing PayPal debt for my minor son XXXX XXXX. XXXX is XXXX XXXX XXXX. PayPal allowed a minor to open an account. The debt amount is {$540.00}. PayPal itself has already settled internally this amount. PayPal itself never contacted XXXX XXXX. PayPal did no checking to ensure a minor could not open a financial account.
Company Response:
State: NC
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-10-31
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-29
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I reported an unauthorized payment to my PayPal debit card dated XXXX XXXX, XXXX in the amount of {$120.00} described as XXXX. My card was compromised and was issued a new card. On XXXX XXXX, Refund was issued for {$120.00}. On XXXX XXXX XXXX, Refund reversal was issued claiming PayPal was not able to resolve the issue with the vendor and regardless I was still responsible for the " Payout of buyer spoof unauthorized '' as the reason they provided. Also explained the refund issued on XXXX XXXX is only temporary but was not disclosed at time of credit issuance.
Company Response:
State: FL
Zip: 32137
Submitted Via: Web
Date Sent: 2022-10-29
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-29
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My father passed away in XXXX. I am his daughter. Since then, I have called PayPal no less than 8 times and am always on hold for a minimum of 30 minutes, usually longer, before someone can help me. The people themselves are very nice, but no one can tell me where the money in his account is. All we ask is that it be deposited back into the checking account my dad opened the PayPal account with. I do not want the money- it should go back into the account he opened it with, which is a joint account with my mother- who is the sole beneficiary of his estate. PayPal even acknowledges that this is their processwhen an cactus closed to refund back to the opening checking account. But, I am not confident they know their own processes as up until XXXX they still hadnt marked my dads account as deceased- even though we submitted his death certificate and his marriage certificate 3 times. The amount in question is XXXX. This has been going on for 6 months, I dont understand what the delay is and why no one can help. My mother needs that money. She has XXXX and that money is needed to help pay for her XXXX and other costs. Every other company has been helpful and knowledgeable about what to do when an account holder diesthis is so frustrating.
Company Response:
State: TX
Zip: 78245
Submitted Via: Web
Date Sent: 2022-10-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A