Date Received: 2022-11-10
Issue: Other transaction problem
Subissue:
Consumer Complaint: Our company is XXXX and on XX/XX/2022 a client, whose name I am redacting to comply with the confidentiality instructions for this complaint, but whom I will refer to as buyer hereinafter, purchased a XXXX XXXX drain pump with housing and a jar of XXXX gel coat through our website. The total for this was {$140.00}. The transaction for this purchase was done through PayPal. The clients items were delivered to the clients address in accordance with XXXX tracking number XXXX. Then, months later, on XX/XX/2022, the client apparently filed a dispute for item not as described and PayPal sided with the customer in giving them the full amount of their dispute which was {$140.00} ( XXXX XXXX XXXX and XXXXXXXX United States Dollars ) as the resolution to the dispute case number XXXX XXXX Needless to say, we disagree with this decision and began inquiring with PayPal as to how they came to this decision. Our team members asked questions such as how was the item not as described? Do you have an image which shows how the item was received and which, furthermore, proves that the item was not as described? Do you even know what the item was or did you simply flip a coin and decide to side with the buyer? In summary, we first and foremost want our payment of {$140.00} returned to out account and, second of all, want to know how PayPal came to this decision in the first place if they did not have any evidence whatsoever that the item was actually received in a way which was not as described.
Company Response:
State: GA
Zip: 30097
Submitted Via: Web
Date Sent: 2022-11-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-11
Issue: Fraud or scam
Subissue:
Consumer Complaint: So I was trying to get a refund on XX/XX/XXXX and I ended getting scammed on the phone by someone pretending to be an XXXX employee. The man said he could get my refund through PayPal. First he sent me XXXX dollars and told me to send it back in which I did. Then he told me to send XXXX dollars and he said XXXX send it back but he didnt and disconnected the call. I was able to get the XXXX back but then on XX/XX/XXXX the PayPal account of the fake XXXX employee filed a chargeback case on me and for the XXXX that he sent to me even though I sent that money back to him and left PayPal account in the negatives and PayPal is forcing me to it even though I have proof that I returned the money to him.
Company Response:
State: MD
Zip: 210XX
Submitted Via: Web
Date Sent: 2022-11-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-12
Issue: Fraud or scam
Subissue:
Consumer Complaint: Case ID XXXX Disputed amount {$310.00} USD Transaction ID XXXX Transaction amount {$310.00} USD Transaction date XX/XX/2022 Seller name XXXX XXXX XXXX The merchant, XXXX XXXX XXXX, agreed to comply with the dispute, acknowledging the grounds for the dispute ( the merchant had sent an item that was significantly not as described ). The merchant had not provided a return label as a part of the dispute process. PayPal wrongly continues to hold the consumer liable for an incorrect product delivered by the merchant, which goes against consumer financial protection laws.
Company Response:
State: DC
Zip: 20009
Submitted Via: Web
Date Sent: 2022-11-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-11
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I used my credit card to send payment through Venmo on XX/XX/XXXX in the amount of {$3600.00}. That payment was returned to my Venmo balance, minus the {$100.00} fee Venmo charged. I then transferred the balance from my Venmo account to my verified bank account but Venmo is not releasing the funds. I have used the same Venmo account since XX/XX/XXXX. I have also kept the same email address associated with that account since then. I have also verified my identity, verified my bank account, and sent photo identification when requested by Venmo.
Company Response:
State: RI
Zip: 02895
Submitted Via: Web
Date Sent: 2022-11-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-11
Issue: Closing your account
Subissue: Can't close your account
Consumer Complaint: Venmo. I had a negative balance last 6months now of XXXX Representative advised when balance, brought back to XXXX balance, I, may resume business transactions.! Not the case. Already has held my money 28hrs now L
Company Response:
State: CA
Zip: 919XX
Submitted Via: Web
Date Sent: 2022-11-23
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-10
Issue: Fraud or scam
Subissue:
Consumer Complaint: Hello, I purchased a generator on XXXX for {$250.00} on XX/XX/2022 and paid through PayPal. The package was delivered on XXXX, XXXX. The problem is it wasn't delivered to my address. I contacted the seller right away and they agreed it was shipped to the wrong address and last name, but the same city. Street address doesn't appear on the tracking information. They promised to solve the problem with XXXX, to ship another generator, but didn't do any of that. Another thing is weight of the package, according to XXXX, is XXXXXXXX XXXX. Ordered generator is XXXXXXXX XXXX. I have opened a dispute on PayPal, but it was closed immediately after they contacted XXXX, because the package is marked as delivered. Their online representative didn't help at all. I can not appeal. However, I don't receive anything. Contacted XXXX online and their representative confirmed that the package was shipped to the completely different address. Screen shots of the chat with XXXX agents, reply from the shipper and tracking information with weight of the package and the wrong last name are attached. Thank you.
Company Response:
State: LA
Zip: 705XX
Submitted Via: Web
Date Sent: 2022-11-10
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-10
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Hello, I recently got " Permanently Limited '' from XXXX stating that my account will be closed permanently due to " potential risk ''. I had received the email stating this shortly after linking my XXXX account with a popular platform called XXXX XXXX is a platform used to connect social links, promotional links etc for content creators to promote themselves and share their links with friends or family. XXXX encourages users to connect their XXXX account or any other payment method to make it convenient to receive direct support from fans, or XXXX XXXX XXXX. I thought to myself that it would be okay considering that ****** also allows you to connect your ****** email through supported 3rd party platforms like XXXX, etc to receive payments, send payments. I Could not understand as to why i randomly got permanently banned form my XXXX account as i simply connected my XXXX to my XXXX account. I received the email from XXXX shortly less than 5 minutes after. within an hour after a Friend of mine wanted to do some investigation as well in their hopes to assist me with trying to find out what could have caused my issue, they attempted the same thing as well by connecting their XXXX with XXXX and the same exact thing that happened to me happened to them as well, now unfortunately we are both " permanently limited '' from XXXX my assumption is that it appears to be a potential error or mistake in XXXX XXXX automated system and i beleive both XXXX and XXXX must be aware of this issue and inform their users and employees. I would grandly appreciate any support possible as i use my XXXX for work, business, receiving money to friends & family, and making bill payments.
Company Response:
State: AL
Zip: 36582
Submitted Via: Web
Date Sent: 2022-11-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-12
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/XXXX, my mother was scammed by a hacker on her Venmo account. This person, set up an account in her name and sent money to my Venmo account. She thought this person was trying to help her, so she asked me to send the money right back. This happened two times, once for {$290.00} and once for {$990.00}. I did send the money back. The hacker then sent the money to multiple different places in small amounts to an account named XXXX XXXX. He likely also linked his account to transfer the remainder of the amount from her Venmo account into, before then deleting his account information. My mother was able to file a claim with her bank and get her money back. However, Venmo is saying that I owe them {$1200.00} and has put a freeze on my account. I am concerned that they will take me to collections and that it will affect my credit if I do not pay them. You can easily see from the transaction history on both my Venmo account and on my mother 's account that I sent the money right back. Any payments that I receive in my Venmo account are going towards this negative balance now. I do not owe them this money. This was fraudulent activity on my mother 's account and they should be going after the hacker, not me.
Company Response:
State: CO
Zip: 80206
Submitted Via: Web
Date Sent: 2022-11-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-13
Issue: Other transaction problem
Subissue:
Consumer Complaint: Money taking from all my accounts and some of them I didn't even make so I don't no we're to start
Company Response:
State: KS
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-11-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-12
Issue: Other transaction problem
Subissue:
Consumer Complaint: I don't hesitate to call these guys crooks because they permanently restricted my PayPal account more than 180 days ago. I tried to protest here, but they provided justifications for further restricting my ability to withdraw funds at the time, which I really needed. They promised to restrict my cash for 180 days, after which time, if no one complained about the cash, they would release the funds to me. Now that the 180 days have passed, they sent me an email informing me that my cash is now available for withdrawal, but when I log into my PayPal account and attempt to withdraw it, they permanently limit my account and prevent me from doing so.
Company Response:
State: AK
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-11-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A