Date Received: 2022-11-15
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: There are two issues that I am dealing with. ( 1 ) I placed an order for {$68.00} but when it was emailed to me it was charged at {$210.00}. I called to cancel and close my account because I had several other problems with paypal. When I looked at my statement they were requesting a payment for the full amount of {$210.00}. So I reported it to my credit card account holder and started a dispute. I once again requested that paypal cancel my account and I took my banking and other payment accounts off paypal to stop their ability to withdraw money from my accounts. They emailed me saying that they would refund my money and cancel my order. Purchase ID : XXXX Order date : XX/XX/XXXX XXXXXXXX XXXX Cancellation Date : XXXX XXXX They are still asking for the funds ( 2 ) The other issue is that I received an email telling me that they had approved a payment for {$1000.00} for a Bit Coin purchase ( XXXX ) dated XX/XX/XXXX. I called to tell them that my account was closed and I had not placed this order. So I decided to contact you. The address on the order s not mine and this is very unusually. Since this has become an on going problem I need your help.
Company Response:
State: CA
Zip: 94804
Submitted Via: Web
Date Sent: 2022-11-15
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-15
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I had to file a series of disputes with Venmo for transfers that were done, taking money out of my Venmo account and transferring them to debit cards that were attached to accounts that were not mine. Venmo ended up, not wanting to deal with handling the dispute so they decided to shut down my Venmo account. I explained to them that they still had to allow me to file my dispute and reimburse me the funds for anything that was deemed to be unauthorized. They are telling me now that I am no longer a Venmo customer. They say I have no right to dispute transactions from my account that was just recently closed a couple of days ago. Apparently Venmo thinks that if an account is closed, fraudulent transactions dont need to be addressed. They just want to wash their hands of it and move on. But unfortunately, like most Americans, I live paycheck to paycheck. I can not just move on from the money that was taken from me. Those transfers should not have been allowed. I would like my disputes treated just the same as if they were a dispute coming from any other customer whose account was still open. That is my right. Not doing so, is discriminatory.
Company Response:
State: NH
Zip: 030XX
Submitted Via: Web
Date Sent: 2022-11-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-15
Issue: Fraud or scam
Subissue:
Consumer Complaint: VENMO - very poor security and they do not care. I had a VENMO account under the ID XXXX XXXX XXXX XXXX XXXX ). On XX/XX/2022 I received a text from a friend asking me why I was Sending via VENMO {$1900.00}. I told her I had not, I had not initiated any Venmo payments for many days. I immediately reviewed my VEnmo activity and noted that there were three unauthorized VENMO payments of {$1900.00} each, they were initiated by a a VENMO ID XXXX XXXX XXXX XXXX XXXX XXXX ( not even close to my VENMO ID ). I immediately called Venmo and after jumping thru numerous hoops was allowed to talk with someone who I told that there were threXXXX unauthorized requests by an ID that was not my VENMO ID. I was told I would hear back from VENMO via email within a week. They obviously do not take security breeches seriously. I immediately called my bank and asked them to block any debits from VENMO, at the time there were no debits noted on my bank account. The next morning there were 3 debit attempts of {$1900.00} to VENMO, these were declined by my bank and I went in the next day and CLOSED my bank account. I again sent email and phone requests that I wanted my VENMO account CLOSED. I was told it could not be closed as it was frozen. I received an email that the account was frozen. I called Venmo again a month later and AGAIN requested that my account be CLOSED. This time I was told I could not close the account because I had an unpaid balance ( which was a result of them allowing an unauthorized ID to access my account and attempt to access my bank account ). On XX/XX/XXXX, VENMO without my authorization allowed a friend to mistakenly pay me {$100.00} via VENMO, this was my first knowledge that my account was NOT FROZEN or CLOSED as I had numerous times requested. Talking with them via phone and email via their website, I again asked that my VENMO account be closed, I was told again that they could not close the account as I had an upaid balance.
Company Response:
State: CO
Zip: 805XX
Submitted Via: Web
Date Sent: 2022-11-15
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-15
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: In Venmo I requested my nephew transferred me {$1.00} to my account for testing, than I transferred {$1.00} back to my nephew for testing. After that I requested my nephew to transfer {$990.00}. He transferred me {$990.00} to my account. My sister transferred me {$990.00}, {$1500.00}, {$520.00}. After that I tried to transfer it to my bank account from Venmo but they put limitations on my account and frozen it and asked me to submit the documents for proof on XX/XX/2022 and told that they will verify and remove limitations from my account with in XXXX business days. They sent me email that my identity is confirmed on XXXX XXXX. Still it didn't worked than I called on customer service and they told me to wait for XXXX days. But I got email from Venmo team on XXXX XXXX that : After reviewing your account, we have determined that it is not eligible for reactivation due to concerns regarding your activity. Your account has been permanently deactivated and we regret to inform you that we can no longer offer you the Venmo service. We do not make these decisions lightly, and when we do it is to help improve the safety of the Venmo community.The funds in your account will be held for up to 180 days for loss prevention purposes. We will contact you at the email address on file with your Venmo account should these funds be available for transfer in the future. Even though we submitted all of my required documents. On XX/XX/2022 I emailed them for getting our money back as we were not doing any illegal activity. Still they replied the same that my account is being deactivated by them also mentioned that my emails will be no longer replied by them. On XX/XX/2022 I called in customer service of Venmo they told to wait for 180 days for our frozen money in Venmo.
Company Response:
State: NJ
Zip: 088XX
Submitted Via: Web
Date Sent: 2022-11-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-15
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: In XXXX I received a letter of collection from XXXX XXXX XXXX on behalf of Paypal for {$100.00} with no explanation of the charge, by the way. After telling both XXXX and Paypal via emails and telephone that I never had a Paypal account, XXXX stopped billing me, but Paypal continues to send me messages via email regarding the account I never had. They want me to 'login with my password '', which I can not do because I don't have an account, or " open an account with a password. '' I have contacted them 3 times to send me a confirmation letter that I do not nor did I ever have an account with them and that there is no no balance to be collected. However, they never did so. They continue to harass me. I want the harrassment to stop and the confirmation sent to me that there is no balance and there never was and still is not a Paypal account in my name
Company Response:
State: IL
Zip: 60565
Submitted Via: Web
Date Sent: 2022-11-15
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-16
Issue: Other service problem
Subissue:
Consumer Complaint: This is going to be complicated. It pertains to the XXXX XXXX XXXX XXXX XXXX account at PayPal. The registered e-mail is " XXXX. '' In XX/XX/2022, I opened an account with PayPal on behalf of this small-scale political campaign for which I am the treasurer. During the set-up of the account, I was asked for " account contact information '' -- specifically name and Social Security number along with other less-sensitive information such as address and phone number. As treasurer for the campaign, it made sense for me to be the contact person so I provided my information. PayPal never asked me for the tax identification number that would be appropriate for the owner of the account ( the campaign or the candidate ). Instead, it used my personal information meaning my SSN is now on this account and I am listed as the account owner. Both are wrong -- the SSN should be that of the candidate and the owner name should be him and/or the name of the campaign. In trying to get PayPal to correct their errors, they have been of little to no help. They were gung-ho to get us signed up as a customer but as soon as it became apparent that there were problems, they pretty much disappeared. Mainly I have gotten the runaround. The closest thing to a concrete solution has been to have the candidate send a copy of his Social Security card and a letter on our letterhead requesting the change. Well, the candidate should not have to send a copy of his Social Security card anywhere nor should we be requested to create a fraudulent document -- we don't have letterhead, we're just a tiny political campaign. These are absolutely PayPal 's errors and they should step up to make everything right. The SSN issue then ties in with what I fear is going to be a problem related to XXXX reporting for the 2022 tax year. Starting in 2022, payment services such as PayPal are supposed to issue XXXX 's when more than {$600.00} in payments have been received FOR GOODS AND SERVICES ( that is how it is phrased on XXXX ). We have received more that {$600.00} in payments. However, ALL of the payments we have received have been DONATIONS. We have not received, nor will we receive, any funds for GOODS AND SERVICES. No one at PayPal can explain how their system is going to recognize that a XXXX should not be created with respect to us. That tells me that the IRS is going to be made aware of funds that are not taxable and thus should not be reported to them and will expect to see said funds reported as income and, if it isn't reported, it's going to disrupt the processing of the tax return for whatever SSN is on the XXXX ( keep in mind that right now it is mine because of PayPal 's error ). That is just wrong. PayPal has been awful through this process. I have been trying since early XXXX to resolve the SSN issue. They are next to impossible to get a hold of, no one wants to take ownership for anything, I have been transferred more times than I can count -- today alone it was FOUR times! Only recently have I tried to pursue the XXXX issue. Similarly, no one knows how their system is going to work other than to say they think they are going to issue XXXX 's in all instances where the {$600.00} threshold has been met regardless of whether or not good and services were involved. That is just inexcusable. PayPal needs to step up and fix their errors and they need to do so promptly before they create information returns ( XXXX 's ) that are wrong and/or unnecessary. It's my understanding that correct XXXX 's are to be issued before the end of XXXX which is not that far off. They also need to work really hard on being more customer-service oriented.
Company Response:
State: ID
Zip: 83815
Submitted Via: Web
Date Sent: 2022-11-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-16
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I made a charitable contribution on XXXX using PayPal. Now, I'm getting messages from XXXX XXXX XXXX app for every transaction I make through PayPalXXXX those that are made outside of XXXX that have nothing to do with XXXX. I asked PayPal what to do. They said to " unlink '' my account and gave me instructions on how to do that. I followed those instructions and it didn't work. I'm still getting notifications from XXXX with " receipts '' for every PayPal transaction I've made recently. I do not want XXXX to have this data and PayPal is sending it through their platform without my permission.
Company Response:
State: CA
Zip: 92025
Submitted Via: Web
Date Sent: 2022-11-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-16
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hello XXXX XXXX, my PayPal account is suddenly unable to withdraw cash, and I have contacted PayPal customer service many times and it is not allowed to withdraw cash, please help me
Company Response:
State: IL
Zip: 60440
Submitted Via: Web
Date Sent: 2022-11-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-14
Issue: Other service problem
Subissue:
Consumer Complaint: Paypal , Inc. Paypal arbitrarily limited/froze my account of 21 years, without an explanation even after requests for one. They claim a violation of TOS but were not willing to explain to me what violation had occurred. I requested that the account be closed, and my linked financial information ( bank account, credit cards ) be deleted, out of concern for a potential security breach in the future. In other words, as I am not able to use the account, I want it closed. They will also not close the account, leaving my financial information extant for anyone to see and potentially misuse. I want the account closed, and my financials deleted, proof to my satisfaction. They are still refusing to do so. I have opened a case with the XXXX about this to no avail. I never consented to Paypal 's permanent retention of my bank account information or credit card information, and I have never heard of a personal account being kept open but frozen when the customer wants it closed.
Company Response:
State: NV
Zip: 89149
Submitted Via: Web
Date Sent: 2022-11-14
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-14
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I believed that it was mistake by Paypal, My transaction in my Paypal account XXXX last XX/XX/2022 was held by Paypal. After 6 months or 180 days more Paypal was taken my money in my Paypal account. It is unfair for my side. Paypal, please return it to me. I need that amount for my emergency purposes.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-11-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A