Date Received: 2022-11-12
Issue: Other transaction problem
Subissue:
Consumer Complaint: PayPal has lost my {$10000.00} in the process of an attempted refund. On XX/XX/2020, I sent my son {$10000.00} via PayPal. This amount was half of my retro XXXX payment and I sent it so that he could help me manage my funds. At the time, I was unable to log onto my own PayPal account, so I sent the funds from my mothers account ( with her permission ) by attaching my debit card to her account. My bank debit card was stolen around XX/XX/2020 and I filed a dispute with my bank, XXXX XXXX XXXX XXXX On XX/XX/2020, PayPal erroneously processed a chargeback in the amount of {$10000.00}. PayPal claims that this action was taken in response to my bank reaching out regarding disputed charges. However, the funds have never been refunded to my account, nor to the originating PayPal account. Also, I specified in the XXXX XXXX Dispute Claim form sent to my bank ( attached ) that this transaction was not to be included in the dispute, however it was reported to PapPal in error. According to PayPal, they initiated a chargeback at my banks request. I have placed several dozen calls to PayPal in an effort to resolve, including a conference call with my bank. I have also attempted to reach PayPal electronically to avail. PayPal told me they would trace the transaction, but still insist that the funds went through to my bank and insist that they are not accountable for my missing {$10000.00}. My son has also attempted to correct this error via email and phone.
Company Response:
State: CA
Zip: 94103
Submitted Via: Web
Date Sent: 2022-11-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-12
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Multiple times I've tried to transfer money from my venmo account onto my debit card. I ended up emailing them and they said the problem was I was either using a fake name or to do a bank transfer instead of a card transfer. But then I try adding my bank to my venmo account, it gives me an " error '' page. I click add bank, then I click the bank button, then it says " Sorry, an error occurred. Our development team has been alerted and we are working hard to make sure this doesn't happen again. '' It's been saying that for over 3 months now. All I want is a way to get my money I have on the account, into my bank. But they're very flakey and give vague answers or barely even pay attention to my emails or don't even care enough to find a solution for me.
Company Response:
State: TN
Zip: 370XX
Submitted Via: Web
Date Sent: 2022-11-12
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-11
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: On XX/XX/2022 I received an email stating that PayPal would be keeping my {$26.00}, XXXX due to Acceptable Use Policy Violation. PayPal is in breach of their contract as their contract states all/any disputes would be handled via Arbitration. I was not allowed to have a third party involved as far as an Arbitrator nor court involved in this decision, PayPal has played the role of Judge, jury and executor. PayPal has not presented me with any evidence regarding their alleged claims against me but instead has taken an aggressive adverse action against me. In addition the consumer wonders if this has been reported to the IRS for proper credit for taxes...
Company Response:
State: GA
Zip: 30035
Submitted Via: Web
Date Sent: 2022-11-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-11
Issue: Fraud or scam
Subissue:
Consumer Complaint: I opened an account with PayPal in XXXX of XXXX and was getting my unemployment checks directly deposited into my PayPal XXXX account during Covid-19. I was unable to get out and open a regular checking account at the time due to the stay at home order in place in my state. PayPal was recommended to me by my granddaughter. In XXXX of XXXX, I received an email asking for several identity verification measures, which I uploaded immediately. I continued to use my account and have my unemployment benefits deposited into my PayPal account. On XX/XX/XXXX, my account was permanently limited unexpectedly and my funds were frozen. I was struggling to cover my bills due to Covid-19 when PayPal refused to allow me access to my funds. I was informed that after 180 days I would receive an email with instructions on withdrawing my remaining {$1900.00} from the permanently restricted account. I waited 180 days and did not receive the email from PayPal, so I began attempting to contact them. I was never able to speak to anyone that was able to give me any answers or help in any way. I continued to call and message PayPal for help withdrawing my personal funds from a permanently disabled account, but always got the same response that a message was sent to the front office. After months and months of attempting to contact PayPal unsuccessfully, I filed a dispute with the XXXX XXXX XXXX on XX/XX/XXXX. I finally received a response from PayPal, but they still refused to give me access to my personal funds. Their response was that they are not obligated to release my funds and if I have further questions to email the US Secret Service. I emailed the address that was included for the Secret Service, but have yet to receive any correspondence from them. I have also emailed PayPals Office of Executive Escalations at the address attached to the XXXX claim, but have yet to receive a response from them either. I have made every possible attempt to settle this problem with PayPal, but after over 2 years Paypal is still denying me access to my personal funds. I do not want them to reopen my account, nor would I ever do business with them again. I am only requesting that they allow me to link my XXXX XXXX XXXX account and withdraw my funds from the permanently closed PayPal account. I would accept a paper check sent to my address, if that would be easier for them, but I want my money out of PayPal immediately.
Company Response:
State: LA
Zip: 704XX
Submitted Via: Web
Date Sent: 2022-11-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-11
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I transferred XXXX from my Venmo to my checking with XXXX XXXX ending in XXXX on XX/XX/22. Venmo promised bank transfer by XX/XX/22. As of today, 8 days later I have not received my money. I called, chatted, emailed Venmo over XXXX times in last 8 days. Every rep gives the same response, bank transfer pending under review. Every rep told me the issue is escalated and account specialist will respond in XXXX hours. 8 days later no one called. I just called again today, same response wait XXXX more hours. No one tell the reason. Venmo took my money from same checking with XXXX but now not giving my money back. Please help! Thanks!
Company Response:
State: NJ
Zip: 07751
Submitted Via: Web
Date Sent: 2022-11-11
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-09
Issue: Fraud or scam
Subissue:
Consumer Complaint: Hello, Venmo has frozen my account without any explanation at all. They are demanding I send them a scanned copy of my drivers license along with a picture of me holding my license. I tried to make a payment to a friend on XXXX XXXX and my account was frozen. Venmo will not offer any sort of explanation at all and has locked my account, which has money in it. Money that I can not access or transfer to my bank. Any help would be appreciated. Thank you.
Company Response:
State: NC
Zip: 284XX
Submitted Via: Web
Date Sent: 2022-11-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-09
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I let the companies know that I didnt approve or send any thing out of my account. They sent me a message stating they will get back to me but that was it.
Company Response:
State: IL
Zip: 60620
Submitted Via: Web
Date Sent: 2022-11-09
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-09
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My PayPal account was limited/ suspended for quite some time now. I received an email from PayPal stating my funds are eligible for withdrawal after 180 days from the limitation date. Over 180 days have lapsed however the system is denying me from updating my bank to withdraw my funds. I have contacted support however I am only getting a automated message oppose to getting in contact with someone who can help me. Here 's the following error message I get when attempting to add my XXXXXXXX XXXX : " This account needs a little help to link it. Contact us and we can help with that, or you can link a different account. ''
Company Response:
State: NY
Zip: 127XX
Submitted Via: Web
Date Sent: 2022-11-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-09
Issue: Other transaction problem
Subissue:
Consumer Complaint: Hello, A friend tried to deposit money into my Venmo account several weeks ago and he said that my account wasn't there anymore. He had made multiple payments to me in the past, the most recent one that went through was XX/XX/2022. The total amount that was in my account was {$200.00}. All deposits were made from XXXX XXXX in 2022. I had set up an account back a few years, but never used it until this year. The deposits were all made this year on XXXX XXXX {$25.00}, XXXX XXXX {$25.00}, XXXX. XXXX {$50.00}, XX/XX/XXXX, {$50.00}, XX/XX/XXXX {$50.00}. I never made any withdrawals from the account. I don't find any policy that says you have to withdrawal. I was planning to withdraw yearly, but I guess that plan hasn't worked for me and I do not plan on using Venmo ever again. The following is what Venmo sent me when I inquired and my money is not in the XXXX XXXX XXXX, so far anyway. A most recent transaction of XX/XX/2022 doesn't seem like an inactive account to me. I also never received the emails they are referring to. Thank You XX/XX/2022 Venmo XXXX You have a new message from Venmo regarding request # XXXX. To respond, simply reply to this email. Hi XXXX, XXXX from Venmo XXXX here. I'm glad you contacted us regarding your account status and I'm more that happy to assist you. I've taken a look into this situation for you, and we show your account was cancelled due to inactivity and there were unclaimed funds in your Venmo account. In situations like this, we send XXXX email notifications before the funds leave our system. At this time, the funds are no longer with Venmo and the account has been closed. Since the funds have already been turned over to your state, you will need to go through Utah 's XXXX Funds process to collect the funds you had in Venmo. Hope you are clear. If you have any other issues in the future, please let us know. Best Regards, XXXX XXXX | Venmo Support XX/XX/2022 Venmo Help You have a new message from Venmo regarding request # XXXX. To respond, simply reply to this email. Hi XXXX! XXXX here from Venmo XXXX! Thank you so much for reaching out today regarding inactivity policy of Venmo. Let me help you resolve this concern! The escheatment process takes place when an account becomes dormant for a time period which is specified by state law, typically between three to five years. I've taken a look into this situation for you, and we show there were unclaimed funds in your Venmo account. In situations like this, we send two email notifications before the funds leave our system. At this time, the funds are no longer with Venmo and the account has been closed. Since the funds have already been turned over to your state, you will need to go through XXXX 's XXXX XXXX process to collect the funds you had in Venmo. Thank you for being a valued Venmo user. If there is anything else we can assist you with please don't hesitate to let us know. Have a wonderful day! Best, XXXX XXXX | Venmo Support
Company Response:
State: UT
Zip: 847XX
Submitted Via: Web
Date Sent: 2022-11-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-09
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I received a payment yesterday from my XXXX XXXX company for auto injury via Venmo. I tried to instant transfer the money to my XXXX XXXX account. After several attempts to send money instant transfer I was directed by a Venmo manger via phone her name was XXXX XXXX to try various steps to get my money. When all steps didn't work she told me the only way for me to get my money is to have money sent via bank eft regular transfer which will take 1-3 business days. Fast forward to the next day I get an email from Venmo that says my account is being frozen and that my money is also on hold. Venmo has no legal right to freeze my account or money when everything that was done on my account was directed by a Venmo manager. I even have an email from that same manger because of all the inconvience I received from Venmo and its service.
Company Response:
State: CA
Zip: 945XX
Submitted Via: Web
Date Sent: 2022-11-09
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A