Date Received: 2022-11-19
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I opened up a PayPal account years ago never had a problem until About 2 years ago It's a fully verified account I meand I have been fully verified through PayPalLike I said really don't know why they won't release my money. At 1st I was told to wait for the email after the 180 days And usually and I would be able to withdraw all my funds then I waited and I waited and I waited no email ever came in the beginning the representatives did all they could they tried to withdraw they tried to move it wouldn't happen So then I started complaining to their dispute person And I ended up receiving letter stating that PayPal was never going to release my money. Their company is nothing but a scam Come to find out that is how PayPal makes its money is by putting ahold on people 's accounts and then Gambling with that money we're investing it. So anyway they can't just keep my money And this should be posted people need to be aware of what a scam PayPal is Because from what I've heard they have changed their fine print in it basically States in their contracts if they can keep their money people need to be aware of this PayPal does not make money Anyway but putting ahold on your accoand then gambling with your money. They have {$2100.00} of mine I want it all back. On XX/XX/XXXX and XX/XX/XXXX of XXXX Have received payments from 2 of my clients for work that I had done I transferred XXXX out to my debit card let 's see othere are XXXX in there And it wasn't shortly after that that they limited my account and then permanently locked it and I was told after a 180 days I could get it out that never happened then I was sent a letter stating that they were never going to give me my money back The account is under XXXX XXXX
Company Response:
State: AR
Zip: 72701
Submitted Via: Web
Date Sent: 2022-11-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-17
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal is not letting me login to my account to access my funds. When I try to contact them there is no one available, they don't offer a reliable or helpful way to get assistance for the problems they cause, thus my problem has not been fixed. The problem originates when I try to login and they demand this : " We just need some additional info to confirm it's you. '' I did not turn on, nor do I want 2-step authentication, but they force this feature on me and the result is I'm being locked out of my account. They're illegally blocking me from accessing the funds in my account. To successfully login they want me to use a code that they send, but they are unable to actually send me one. To send a code they offer two options, 1 ) they can call and give me a code, or 2 ) they will text a code. But the reality is they do not call when I request a call. My phone remains silent. I've tried several times, always to no avail. Then they tell me I must get the code via text, there is no other choice. I'd rather not share any more personal info with PayPal because, for obvious reasons, I can't trust them. But they give me no choice and I'm forced to add a phone number to get a text. When I add my number they tell me " This type of phone number isn't supported. Check your number and try again. '' So now I'm totally locked out of my account and they are illegally preventing me from accessing my funds. I don't know why they can't accept the phone number I want to give them, it's the exact same U.S. phone number I use for other accounts ( e.g. bank accounts ) to receive security codes via text. But PayPal refuses to use this number. The only other number I have available is a mobile number that I can't receive texts on because I've permanently blocked all texts on that number. So they won't call me on my preferred number, and they won't text me at that number either. In effect they are discriminating against me for not having a phone number that they like. PayPal is abusing their position of power to deny me access to my account and my funds. If I could I would cease all business with PayPal, but unfortunately some of the work I do can only be paid via PayPal, so I'm trapped dealing with them. I'm sorry they are such a horrible company who leave me no choice but to file official complaints just to get them to perform basic functions like allowing access to my account. They should be heavily fined for wasting valuable government agency time, and they should be made to compensate me for the time I've had to take away from other productive activities to write this complaint. PayPal is a drain and a scourge on America and all the people who have to deal with them. If you are unable to fine them for their bad behavior, at the very least I still need access to my account, I want them to quit playing games with the login procedure and let me in to my account without hassle or delay, now and in the future.
Company Response:
State: AZ
Zip: 85713
Submitted Via: Web
Date Sent: 2022-11-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-17
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/22 in the afternoon I got an email from PayPal of an invoice XXXX for a XXXX subscription. I called the number in the said invoice and I was answered by XXXX XXXX and he said that someone made a credit card under my name in Venmo. He made me go to a XXXXXXXX XXXX XXXXXXXX and I was putting my personal info there such as driver license, address, SSN and debit card info. I did not verify if he was PayPal staff helping me block unauthorized transactions against me. He made download an app XXXX into my XXXX while we were doing this. He made sent sent some payments and he said it is to block the charges to my card. I have no service nor products needed from XXXX. At the end of our conversation, I locked my debit card and credit card as I began to realized that I have given my personal information to someone I did not know personally or trust. I then in the morning received a message from from my bank that a transaction from XXXX was made against my debit card and that it was denied. I realized that I was scammed. I canceled my debit card from my bank and also my credit card. I canceled PayPal account too. Venmo sent me a message that they froze my account due to questionable translation.
Company Response:
State: PA
Zip: 159XX
Submitted Via: Web
Date Sent: 2022-11-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-17
Issue: Other transaction problem
Subissue:
Consumer Complaint: Case ID XXXX XXXX Disputed amount : {$240.00} XXXX XXXX info : XXXX XXXX XXXX XXXX XXXX reported : XX/XX/2022 I was approached in XXXX XXXXXXXX by a person XXXX XXXX who represented himself XXXX XXXX XXXX representative. He instructed me on how to purchase a computer I wanted on XXXX He instructed me to pay through PayPal friends and family. He scammed me and I never received the computer. Paypal won't help me because it was sent through friends and family. He instructed me to do so. I wasn't aware that it was against PayPals rules to purchase that way. I was scammed and PayPal won't reimburse me and my XXXX XXXX is using the same reason not to refund me. I do not know the merchant. He is not even in the XXXX. Please help. Thank you. XXXX XXXX
Company Response:
State: PA
Zip: 187XX
Submitted Via: Web
Date Sent: 2022-11-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-17
Issue: Fraud or scam
Subissue:
Consumer Complaint: Transaction date and amount : XX/XX/2022 - {$370.00}. Someone was able to change their name to one of my friends on Venmo, copy their profile picture and user tag and request money by going through this users friends list. I do agree, I should have double checked the account but Venmo allowed them to completely copy this person 's account. When I clicked on the payment, it did not notify me that this user was not on my friends list and allowed the transfer without any sort of indicator popping up that this user is unknown. Immediately after the payment, the user changed their name again and their account is still active. I reported this to Venmo and they denied my claim, stating this payment is consistent with my payment history. This confused me as I have never sent this person money before. The username of the user that received the payment has a completely different name, which they provided in the dispute outcome. The user 's actual name does not match their account info. Venmo 's website shows they are aware of this type of scam yet they have put no security measures in place to stop users from mimicking or copying other users accounts. I believe that Venmo has acted in bad faith in the review of my dispute resolution and has displayed negligence as they have created an environment that allows people to constantly change the image of their profile which gives them an easy opportunity to scam other users. It is confusing to me as to why Venmo even allows account users to be able to change their username to something that does not match their accounts or social security number. I understand if nothing can be done but since Venmo is such a big company with millions of individuals personal information, I believe they should be held accountable for their lack of security measures which have led to a dangerous environment and should at least share the responsibility of scams that are occurring. Right now, you can change your name and username as many times as you want and I believe this creates an unsafe environment.
Company Response:
State: KS
Zip: 66106
Submitted Via: Web
Date Sent: 2022-11-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-17
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2022 I sent an accidental payment in the amount of {$1200.00}. I intended to make a request for payment. After attempting to get my money back from the person it was accidentally sent to without luck, I contacted Venmo on XX/XX/XXXX. I notified them in writing of the accidental transfer and attempts to get my money back from the person. Venmo stated that I was for all intents and purposes " XXXX out of luck ''. They said there is nothing that they can do for me and I have to take it up with the person that the funds were accidentally sent to. I have an extensive history of sending this person requests for the funds over the last two years as he owes me for a loan in that amount. Clearly, based on that and messages I sent to the individual starting the morning of XX/XX/2022. XXXX individual promised multiple times that he would return the funds. I sent screen shots of these promises to Venmo and was told again that the only recourse I had was to pursue getting my money back from the individual account holder and that they could only take action if given express authority from the account holder. I sent Venmo the rules for Regulation E 11 days ago and have received zero response from them. The recipient refunded {$300.00} of the accidental funds but has not refunded anything else. He keeps stating he will send the money back as soon as whatever made up crisis of the day is and then doesn't respond again until I hammer him with messages. He has no intent of paying back the original loan or returning the remainder of the funds sent in error. Venmo will not assist.
Company Response:
State: TX
Zip: 78640
Submitted Via: Web
Date Sent: 2022-11-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-16
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: In regards to the transaction on XX/XX/2022, {$280.00} sent to XXXX XXXX ( XXXX ID XXXX ) was an unauthorized transaction. I mistakenly filed a dispute through Paypal claiming the product was never received, but it was an unauthorized transaction. There is no way for me to change the reason that I filed the dispute.
Company Response:
State: FL
Zip: 32129
Submitted Via: Web
Date Sent: 2022-11-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-16
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal has place a limitation on my account. Id. de referencia : XXXX XXXX I have a personal account and i don't understand why this happened if i don't have any problems with my account.. the payment that i received come from people that i know. I will like get help with this situation. I do not see any risk with received payment for services now my money is hold and i cant wait XXXX just because they made arbitration decision. Please need help on paypal
Company Response:
State: VA
Zip: 24012
Submitted Via: Web
Date Sent: 2022-11-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-16
Issue: Fraud or scam
Subissue:
Consumer Complaint: I think this is a phishing email. I do have an account with XXXX. It is current and payment was neither for this amount nor made through PayPal.
Company Response:
State: NC
Zip: 28226
Submitted Via: Web
Date Sent: 2022-11-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-16
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My PayPal account has been permanently XXXX, and the account balance has been frozen for 180 days. I have received a cash withdrawal email notification from PayPal, but I can not complete the associated bank and withdraw cash. I have contacted PayPal customer service many times and the problem has not been resolved. It has brought great pain to my family. big trouble please help me
Company Response:
State: CO
Zip: 80538
Submitted Via: Web
Date Sent: 2022-11-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A