Date Received: 2022-11-20
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Unable to withdraw funds from PayPal account after fulfilling account restrictions for a second time and keep getting the run around on getting the remaining funds out of our repairafter account. This happened several months ago we fulfilled the restrictions they refused to release funds then and took calling them 3 times to get it released and now it is happening again with much smaller amount. Now we keep getting put on hold for so long they either hang up or we dial back and it keeps happening. They are refusing to give us access to our funds after fulfilling their limitations over and over again
Company Response:
State: NC
Zip: 28025
Submitted Via: Web
Date Sent: 2022-11-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-20
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My name is XXXX. I feel frustrated because I don't understand why my account has been limited without any reason. XXXX XXXX. I don't have any dispute on my account. I just received {$1.00} XXXX from family and friend and after payment the system place the limitation. I do not associate with nothing ilegal. Please help me.
Company Response:
State: TX
Zip: 77047
Submitted Via: Web
Date Sent: 2022-11-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-19
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: They keep suspending and Frozen my account and it's unable in me to transfer the money XXXX unable to link a car to the account make a bank account to the account
Company Response:
State: VA
Zip: 23224
Submitted Via: Web
Date Sent: 2022-11-19
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-19
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I purchased an item with my PayPal XXXX on XX/XX/22 for {$110.00} Transaction ID XXXX After going back and forth with the seller for a month, the product never arrived. I requested a refund from paypal because the item never arrived. There was supposed to be a signature required with delivery. No delivery or signature. On XXXX I requested a refund due to fraud. The website says it will take XXXX business days. On XXXX I provided additional information Paypal will not refund my money. XXXX and XXXX said it would take a month. XXXX then said XXXX days. Now XXXX says it will take up to 90 days. This is obvious fraud by the seller and Paypal is letting the get away with it by not refunding my money. Will you please help me get my money back? Its now 12 days since I notified them that this is fraud and they still haven't returned my money.
Company Response:
State: VA
Zip: 22042
Submitted Via: Web
Date Sent: 2022-12-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-19
Issue: Fraud or scam
Subissue:
Consumer Complaint: Hello Good day! I have been using PayPal since 2017 and during this period I don't use PayPal too much last few month I stared using PayPal and receiving payments from my clients.I have updated my personal account to my business account and the limitations was placed on account immediately PayPal asked me to provide XXXX things proof fulfillment photo id more information about transactions i have XXXX $ in paypal account I provided them all information and photo id document but after 2 days I was received email from PayPal we have permanently limited your account you can no longer do business with PayPal I don't now why all this happened I tried to contact with PayPal but I have not found any reply kindly Help me in this matter and help me in getting back my account Account Details : First name : XXXX XXXX name : XXXX Email address : XXXX Pp reference id : Ref ID - XXXX
Company Response:
State: NY
Zip: 10001
Submitted Via: Web
Date Sent: 2022-11-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-19
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I received several automated phone calls from number XXXX XXXX XXXX XXXX at XXXX, XXXX, XXXX, and XXXX on XX/XX/2022. The cell phone receiving these messages is my personal phone number : XXXX. I picked up the phone and a robocaller said that " Someone is trying to change my password, if this is not you, press 1. '' I pressed 1 and was prompted to enter a security code from a text message. I entered the security code, and the phone immediately hung up. This occurred several times in succession. Here is a picture of the caller number via screenshot https : XXXX Here is the text messages I received via screenshot https : XXXX My paypal account was hacked on XX/XX/2022 at XXXX PST and the account password was changed without my authorization. Photo proof : https : XXXX The unauthorized user accessed my account and all of my current crytpocurrency holdings were sent out unauthorized and without my input to an unknown individual.The fraudulent transactions are as follows. The paypal account id is : XXXX XXXX following fraudulent activities have been identified. 1. Time : XX/XX/2022 XXXX PST Transaction ID : XXXX Amount : XXXX XXXX XXXX to : XXXX Photo proof : XXXX XXXX XXXX XXXX Time : XX/XX/2022 XXXX PST Transaction ID : XXXX Amount : XXXX XXXX Sent to : XXXX Photo proof XXXX XXXX XXXX XXXXXXXX XXXX. Time : XX/XX/2022 XXXX PST Transaction ID : XXXX Amount : XXXX XXXX Sent to : XXXX : XXXX Photo proof : XXXX XXXX XXXX XXXX Time : XX/XX/2022 XXXX PST Transaction ID : XXXX Amount : XXXX XXXX Sent to : XXXX Photo proof : https : XXXX I called paypal 's help number at XXXX XXXX XXXX XXXX and was assisted by an agent to report the fraudulent activity. A photo of the case file is listed below. https : XXXX. I was instructed by the agent to change my account password and I removed all of my linked credit cards and banking accounts. I was told that they will be investigating the account and activity which may take several weeks.
Company Response:
State: CA
Zip: 92887
Submitted Via: Web
Date Sent: 2022-11-19
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-19
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX I sent {$1000.00} from my business checking account using PayPal to XXXX XXXX at XXXX XXXX XXXX XXXX in XXXX NC. The amount was to pay for a full-day rental at the studio to create a video for a client that had hired XXXX XXXX XXXX XXXX Moments after I sent the money I was informed that XXXX XXXX was either locked out of his PayPal account or simply did not have access to it. I am unclear exactly what he had meant by this. So, I decided to open a case on this transaction. I asked XXXX to create a document proving that he was refunding me so I can submit this to PayPal to help my case. I submitted the document to PayPal, yet they denied my case. I talked to XXXX XXXX about this, and I checked my PayPal account later to see that he had initiated a refund of {$1000.00} to me. I contacted PayPal support to see when I would receive the PayPal refund. I asked their assistant bot two times and both time they gave me a different answer. The first time on XX/XX/XXXX, they said I would receive it in 5-7 business days from the day of the refund which was XX/XX/XXXX. On XX/XX/XXXX I messaged the support bot again and they said I would receive it on or before XX/XX/XXXX due to the XXXX XXXX XXXX XXXX. Today, XX/XX/XXXX I check my PayPal to see that the refund has now been canceled. I don't know if XXXX XXXX canceled it or if PayPal did. I got on the phone with XXXX and told him what occurred and he told me he " never received the money and that it was probably in limbo somewhere ''. Today on XX/XX/XXXX I also tried to open another case for the original transaction and was unable to do so. XXXX XXXX said he is going to contact PayPal XX/XX/XXXX and try to get a resolution and my money back. XXXX and I will be meeting XX/XX/XXXX in person to try and come up with a resolution. Because of this situation I lost an opportunity that I would have made {$3000.00} from and I now have to refund a client {$1000.00} that I do not have.
Company Response:
State: NC
Zip: 275XX
Submitted Via: Web
Date Sent: 2022-11-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-20
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My paypal account is XXXX, My paypal account is permanently restricted, but I don't know why, I didn't violate any paypal company 's rules, but they just restricted my account permanently, this caused me a lot of damage, they shouldn't make arbitrary decisions like this, every arbitrary decision they make will cause me a lot of damage, I need to continue using paypal to pay online I am an XXXX XXXX and I need to use paypal to buy goods from other sites, I don't understand why paypal would restrict my account because I didn't violate paypal 's rules
Company Response:
State: WA
Zip: 98503
Submitted Via: Web
Date Sent: 2022-11-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-20
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/XXXX, I proceeded to my XXXX where there were two XXXX boys selling chocolate. They approached me asking if I was interested in buying a bar to raise money from their high school basketball team. I said I would buy one but didnt have cash on me and tried to walk past. They said they had XXXX XXXX and Venmo. I thought sure why not? I asked the guy what his Venmo was but he said he could input it. Foolishly and regretfully, I allowed this person to input the amount. When he was done, I asked for a chocolate after he finished the transaction, which at that point, I didnt check yet. He was so hesitant to give me it. I walked into the XXXXXXXX and to my dismay this person charged me {$1000.00} dollars for a chocolate bar. I knew I was scammed. I immediately told security of this incident and told them those XXXX were scamming people on their property. This is a XXXX located in XXXX on XXXX. I went back to my car and called XXXXXXXX XXXX to stop the payment. I also filed a dispute with Venmo letting them know of all these details and they froze my account for my safety, at least that was what I was led to believe. Today, I received two emails letting me know that they had withdrawn the remaining {$7.00} from my Venmo account and paid this individual {$1000.00} and that I owed Venmo the remaining {$990.00} after the trauma of being deceived out of my own kindness to help what I thought was good only to get backstabbed my Venmo aka PayPal aka a scam. I had every right to protect myself and now Venmo is siding with the individual whos basically a criminal and probably working under larger criminal entity for all we know.
Company Response:
State: CA
Zip: 90004
Submitted Via: Web
Date Sent: 2022-11-20
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-19
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2022 I sent a instant transfer from my PayPal account to my linked XXXX account in the amount of {$670.00}. The transaction cost me {$11.00} to process, making the total to a XXXX Account {$660.00}. Unfortunately the funds was sent to the wrong account ending in # XXXX, The correct account is # XXXX. I immediately contacted PayPal and spoke to the resolution department and was giving a case number and was told to wait 10 days that turn into 15 days of no responses. I contacted PayPal once more and was told the case has been resolved and completed without no correspondence of the results brought to my attention. So I was informed by PayPal to contact my bank ( XXXX XXXX to fix the problem because PayPal stated the deposit was made to my account. I personally went to XXXX and informed them of the situation and they ask for my account and the account the funds went to. I provided this information, the manager of the bank found the exact funds in that # XXXX bank account. ( {$660.00} ). We both got on the phone with the escalations department at PayPal and she specifically explained that the funds is in the wrong account. She continued to advocate for me explaining that this is something they need to fix because according to my reply 's PayPal stated they reached out to XXXX about the issue but the manager said that is false because in her system it shows no indication of such request for funds to be removed and transferred to the correct account. We was giving a new case number on speaker phone in the bank by the escalation team at PayPal and was informed that they will send the bank a new request to rectify the problems within 10 more days. I reached back out to the manager in person at the bank and we once again got back on the phone with PayPal and was giving the totally different response. ( I Quote bank manager ) where is the request you was sending to transfer funds to the correct account? This is when PayPal escalation department stated something different for the second time. myself and the bank manager was left confused to what obviously was fabricated information the previous and current person said. Paypal Never intended to follow through with sending a simple notification to XXXX bank to request that the funds be placed in the correct account. I was giving a complete run around trying to retrieve my funds with no help or assistance, just pure lies from PayPal. I also made a complaint with the XXXX XXXX XXXX and of course PayPal refuse to Reply to my complaint.
Company Response:
State: NJ
Zip: 07017
Submitted Via: Web
Date Sent: 2022-11-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A