Date Received: 2023-01-05
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/2022, I started a business Paypal account. After adding my personal information with no problem, I tried to add my bank account information but Paypal required my bank logins, username and password. I was not able to simply add my routing number and account number. On XX/XX/XXXX. 2022, I, again, attempted to add my bank account information. Once again, I could not add my routing and account number. So, I called Paypal Customer Service. I told the representative that I was uncomfortable giving my username and password for my bank account because of possible breaches that could occur. The representative told me that Paypal was secure and that there would not be a breach. Following this, I closed the account and searched with XXXX to see whether Paypal had previous breaches. They had breaches as recently as XX/XX/2022 which were reported by various news agencies. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX So, the representative lied to me. Since she lied to me, I know that she and other Paypal employees would tell the same lie to anyone who questions this Paypal requirement. This could effect millions of consumers and businesses for millions to billions of dollars if a breach occurred again. Additionally, Paypal would not allow me to add my XXXX to my business account. They required my Social Security Number. This is highly unusual with business accounts and could lead to tax evasion by those who wish to evade taxes. I am attaching a screenshot of the Paypal requirement as I stated and an audio file that I recorded while speaking with representatives at Paypal.
Company Response:
State: NY
Zip: 13601
Submitted Via: Web
Date Sent: 2023-01-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-05
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Im a registered Venmo user for over 2yrs. 2 weeks ago I received an email from Venmo claiming someone was trying to open my Venmo account from another phone. I informed them it wasnt me & they froze my account for security, claiming it would be restored in a few days after I submitted my drivers license with a selfie & change my password. I did all of this & they have gone silent on me, not restored my account. I have almost XXXX XXXX dollars held up in this account & they arent taking my phone calls or emails. Please help!! : (
Company Response:
State: NY
Zip: 117XX
Submitted Via: Web
Date Sent: 2023-01-05
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-05
Issue: Other transaction problem
Subissue:
Consumer Complaint: I received an email from Venmo on XX/XX/2023 that my account was suspended for suspicious activity. I thought it was a scam honestly, until I opened my Venmo app, and it said my account has been permanently suspended. I looked at my transactions to see if I've been hacked, but no, last transaction was from XXXX, when I sent my cousin money I owed him. Previous transactions were the same, between friends and family, a few dollars here, a few there, the biggest transaction was like {$210.00}. I've attempted 3 times to reach out to Venmo to get an explanation, and been politely shut down. It's frustrating because I've been a customer for years, and I enjoy their service and their app, and now they won't tell me what I did wrong. There's nothing in my transactions that could be considered improper. But Venmo is adamant in not reinstating my account or giving me a valid explanation.
Company Response:
State: CT
Zip: 06824
Submitted Via: Web
Date Sent: 2023-01-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-05
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2023 someone sent funds to my PayPal account for goods and services that I did not provide. Immediately, PayPal was notified and it was requested that they cancel the transaction and refund the sender. Through a series of phone calls, spanning several hours, PayPal confirmed that the transaction would be cancelled and returned to sender. Instead, PayPal - unauthorized - went into my checking account and " refunded '' the sender by taking my personal funds. This is a gross overstep of their use of my personal account information. I am requesting that PayPal cancel the transaction and return funds to the sender WITHOUT taking money from me, that I have not received, from my checking account. PAYPAL HAS THE FUNDS SITTING IN PAYPAL, AS WELL AS THE FUNDS THEY HAVE STOLEN FROM MY CHECKING ACCOUNT.
Company Response:
State: TX
Zip: 78731
Submitted Via: Web
Date Sent: 2023-01-05
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-06
Issue: Getting the loan
Subissue:
Consumer Complaint: I am writing this complaint about a PayPal XXXX XXXX XXXX that I have got and repaid several of them under my current LLC and the XXXX XXXX XXXX to which the other loans were issued too. I have been rejected but no reason has been given for why I am being rejected and I believe that it is discrimatory because also the XXXX XXXX that works with us can not withdraw money from the ATM from his card that is issue with XXXX XXXX XXXX The complaints keep getting MARKED AS A DUPLICATE when the company does not respond. This and the inability to fix any of the numerous problems that I have brought to this agency some OPEN AND SHUT CASES tells me that this agency is also part of the problem here too.
Company Response:
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-06
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear paypal, on my email i received a notificacion about my account. We need some information regarding your PayPal account. ( Ref ID - XXXX ) After a few hour i received another email about my account is permanent limited and i never has a chance to send my document. I never has this problem before i will apreciate to get help to resolve this problem.
Company Response:
State: TN
Zip: 377XX
Submitted Via: Web
Date Sent: 2023-01-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-04
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I transferred the money a week ago. Pay pal has S stolen several times from. I have the screen shot where it says the money should be in there yesterday XXXX XXXX. Not there and there saying someone used my card. I want my transaction posted now and my relationship terminated for fraud and dishonesty.
Company Response:
State: IL
Zip: 60452
Submitted Via: Web
Date Sent: 2023-01-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-04
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Over year ago having PayPal account I noticed I could make donation campaign offered by PayPal and do I did. Some people donated. Later on a donation or donations were pulled back using PayPal system by donors. This were XXXX dollar donations. PayPal is the owner of site and it's security. After sometime PayPal suspended my account for unknown ( never explained in writing ) reason. PayPal requested full set of verification and I obliged providing Sale personal information. Today I noticed, my account is blocked. I have around XXXX dollars that PayPal is refusing to send to me or use it. This is now over a year. I used PayPal in the past and it was horrific experience. I used it again and met the same fraudulent behavior as before. This is malicious intent company and I'm asking you for help. Since there is NO communication from PayPal and they STOLE my funds I'm asking for criminal investigation. At one point PayPal accused me of fraud. Meanwhile it is PayPal who is responsible for processing donations for my paralyzed family member. I'm appalled that US government is allowing this company to do business on American soil. I'm XXXX old XXXX who used PayPal site to run campaign provided and maintained by PayPal to be only treated this way. As i mentioned, my experience with PayPal is just mental oppression. Cc : DOJ
Company Response:
State: FL
Zip: 33436
Submitted Via: Web
Date Sent: 2023-01-04
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-04
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I attempted a purchase on XX/XX/2022 and the amount of {$170.00} the transaction was declined by the merchant however the money was initially taken for authorization and was then deducted from what I had on my PayPal balance PayPal has not is shoot me my money back and was told that it would be going to a debit card that I have linked to my Paypal account but I did not use for this particular transaction the transaction that was made in declined through my PayPal balance PayPal has removed any visual aspect of me seeing the transaction history in my transaction summary I was able to see this transaction prior to the 30th day where my money should have been released back to me and suddenly the transaction history did not show that transaction among what was evidently removed I saved all email correspondences between myself between my debit card company who confirmed that there was no transaction made and through the company that declined my transaction initially that the funding was initially paid through PayPal I have an issue with this because PayPal has been giving me different stories I've saved every recording of phone calls as well and they're not validating to me where my money is and as I said for me to see a transaction summary that is no longer the same with the same listing itinerary it is confusing to me because it removed the transaction that would allow me to account for all my money and the funding of where it went I would just like my money back from PayPal I would like to move further if it does not happen as I said I have all the correspondence and everything to where I can State my case and all I want is a valid proof where every XXXX XXXX have went
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-04
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: After receiving suspicious emails over a period of time from PayPal, when I did not have an active account, I sent them to their company XXXX XXXX and then also called them to make sure that there was no active account with my name and email. At first I was told there was indeed a verified account in my name and that it could not be closed down. Then after a number of calls and emails back and forth, XXXX of their operators confirmed that I would get no further emails, in XX/XX/XXXX by phone. Then on XX/XX/XXXX, I received the attached letter via XXXX XXXX from a company called XXXX XXXX XXXX. Stating that they were trying to collect a debt for PayPal. I have never owed money to PayPal. I do not have a credit account with them, and have not used their service in YEARS!! I called PayPalXXXX on XX/XX/XXXX, and XXXXXXXX XXXXXXXX filed XXXX claims on my behalf XXXX, and XXXX and stated I would hear from them in XXXX business days about next steps. When I did not hear from them by XX/XX/XXXX, I called them again. I was told by XXXX ( # XXXX ) that I owe them no money and not to call the phone number on the letter I received from XXXX. I was told that they were continuing their investigation. So now, not knowing what to do and not wanting to call this company who sent me a letter asking for money that I don't owe, I am sending this to you. I don't know what else to do, I don't know if I am being scammed or a victim of fraud at this point. Thank you for your help.
Company Response:
State: WA
Zip: 981XX
Submitted Via: Web
Date Sent: 2023-01-24
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A