Date Received: 2023-01-11
Issue: Getting the loan
Subissue:
Consumer Complaint: I have applied for a number of loans on PayPal under their PayPal XXXX XXXX XXXX program. They have all been PAID OFF SUCCESSFULLY. I meet all of the criteria and I keep getting rejected for the loans, I AM NOT SURE IF THIS IS A MATTER OF XXXX so PayPal should place all of their communications about this matter to the address listed here.
Company Response:
State: NY
Zip: 113XX
Submitted Via: Web
Date Sent: 2023-01-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-11
Issue: Fraud or scam
Subissue:
Consumer Complaint: Dear PayPal Team, I am writing to express my disappointment and anger with your company regarding the recent limitation of my account. I have not received any clear reasons for why my account has been restricted, and the support teams seem to be composed of automated bots and clueless individuals who can not provide me with any meaningful answers. I have heard similar stories from many other people, and it appears that PayPal often holds funds for 180 days and then transfers them into their account. This is a great cause for concern, as I do not want this to happen to me. In order to clear things up, I would like to state that I have not purchased or sold anything illegal, and the only thing I have been doing is XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX. Despite this, my account has still been limited. I look forward to hearing from you soon and receiving a reasonable explanation for why my account has been limited.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-09
Issue: Written notification about debt
Subissue: Didn't receive enough information to verify debt
Consumer Complaint: I received a debt collection letter from XXXX XXXX XXXX, XXXX for a debt that does not exist. The letter stated that they were collecting a debt on behalf of PayPal. I know that I have no account in arrears with PayPal. I contacted PayPal customer service. They verified that not only do I not have debt in which they are attempting to collect, the account number provided by the debt collector does not exist in their system.
Company Response:
State: MI
Zip: 487XX
Submitted Via: Web
Date Sent: 2023-01-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-09
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: The XXXX paid an auto claim payout to me thru XXXX in the amount of {$7600.00}. I was forced to open a venmo account to receive it. Venmo released {$4500.00} to me but then would release any more, and I needed {$5100.00} to pay for the vehicle replacement, which Id paid a {$600.00} deposit on. Over several days, phone calls, chats, and emails not once was I told to submit my ID or that my account was frozen for being in violation until yesterday. Upon receiving that I immediately submitted my ID. Today I received an email from XXXX thanking me for the ID but closing my account and keeping {$2900.00}. Im losing my car, half my insurance payout, {$60.00} @ deposit, and the final payout from my insurance company for failing to replace my vehicle within the 30 day timeline. Through no fault of my own. I have screenshots of everything.
Company Response:
State: IL
Zip: 61920
Submitted Via: Web
Date Sent: 2023-01-09
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-09
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Hello. First of all, to summarize the details, I sold the product ( XXXX XXXXXXXX XXXX ) through PayPal - partner XXXX ', but the buyer filed a PayPal claim for absurd reasons, so I submitted a clarification to PayPal XXXX Of course, PayPal raised the hand of the seller and the dispute ended. Then the buyer filed a claim with the credit card company again, and the card company 's reckless refusal to pay ( I didn't hear anything from the credit card company, so I don't know what the credit card company is, PayPal only knows ) was robbed of my sales and goods. I will explain in detail with the detailed date and amount below. On XX/XX/XXXX, at PayPal 's partner XXXX XXXX, I sold the product to the buyer XXXX XXXX XXXX, and received a net XXXX USD. On XX/XX/XXXX, I sent the product with a delivery fee of XXXX XXXX, and on XX/XX/XXXX, the delivery was completed and the buyer received the product. On XX/XX/XXXX, the buyer filed a claim with PayPal, saying he was not sure if the product was authentic, and the reason for this is ridiculous that there is a glue mark on the front toe of the shoe insoles and the front of the left foot insoles is XXXX4mm shorter than the right toe insole. Of course, it is not a part that can be seen by the naked eye or worn, and the buyer puts the cell phone inside the shoe and takes a video to show a picture of that part. For this reason, filing a Significantly Not As Described ( SNAD ) claim would be tantamount to filing a claim that the weight on both sides of the shoe is XXXX different, or that the number of left and right arms sewing stitch on the garment is different. I proved that the product was authentic by attaching the purchase details and receipt from a reliable shop to PayPal, and I also attached photos of the date and the buyer 's ID while packing and inspecting the product, proving that the product sold is a new product without any problems. PayPal accepted the evidence, but the buyer insisted on a refund, so PayPal will pay for the shipping fee so that there is no damage to the seller, so the seller will make a concession and ask for a refund after returning the product. Eventually, I accepted the return of the product and submitted the return address on XX/XX/XXXX, but the buyer did not enter the return tracking or take any action until XX/XX/XXXX, which resulted in the seller winning the claim. After that, when it didn't go as planned, the buyer filed a PayPal claim again ( the original terminated claim can not be filed again, but it was assumed that he called PayPal to force it ), but it was naturally ended again with the seller 's victory. Then, the buyer filed a dispute with the credit card company on XX/XX/XXXX, and I received no contact from the credit card company and only received a notification that decided to refuse payment on XX/XX/XXXX, acknowledging the buyer 's claim. PayPal recommends asking the National Police Agency because the credit card company is a high-ranking institution, so it is impossible to intervene ( PayPal says it is difficult to tell the seller what the credit card company is because it is buyers personal information ). it seems clear that there is a problem with the buyer, such as under screening to freeze the buyer 's PayPal account on PayPal or deleting negative feedback from grailed.com. Even when the buyer ignored PayPal 's request for return, the intention was clearly visible, but the credit card company 's reckless refusal to pay was damaged to seller. I'm requesting please CFPB checks the credit card company through PayPal, and return of my sales money. Thank you. Sincerely. Below is the information required for fact checking. Case ID : XXXX Invoice ID : XXXX Transaction ID : XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-09
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: My Venmo has {$1000.00} dollars and it will not let me transfers to my bank I have spent hours on hold with them. I need to get my money out of venmo
Company Response:
State: OH
Zip: 43015
Submitted Via: Web
Date Sent: 2023-02-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-09
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: My paypal account has been permanently limited for absolutely no reason because i was carefully following paypal rules and i didn't broke any of them. I just received payments from friends and family on ( XXXX of XXXX ) the amounts are ( XXXX {$180.00} {$320.00} $ ) it was just a normal payment from my friends but suddenly on XXXX XXXX when i try to transfer money from paypal to my personal bank account they denied it and send an email that i'm no longer able to use paypal with no explanation why .so i called customer support for more than 3 times and every time they tell me that they're gon na get back to me within 3 to 5 days but they don't give any explanation on my paypal and they never get back to me
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-09
Issue: Advertising and marketing, including promotional offers
Subissue: Confusing or misleading advertising about the credit card
Consumer Complaint: Issues with VENMO ; I filed a dispute XX/XX/ they told me Ill get a credit, for the unauthorized transaction for XXXX, in 10 days. I then was told XXXX business days, then 30 days, then 45 days then I was told 50 days. Multiple online chats, multiple phone calls, multiple agents and multiple lies were told/made when I simply wanted my funds back for this dispute I filed. It officially got filed XX/XX/XXXX it is XX/XX/XXXX and I have received NOTHING, but a suspended account now I have up to 180 days ( sometime in XXXX ) to get the SAME XXXX I was supposed to have got back in XXXX. I have a XXXX XXXX XXXX and XXXX XXXX XXXX and now no house alllll due to this dispute that has been going on since XX/XX/ I am UPSET beyond measures because as a customer I feel as if this is a fraudulent bank who did not follow policy and now are keeping my funds & I have NO WAY of retrieving them until THEY feel as if it is a good day to release them to me XXXX assuming.
Company Response:
State: MO
Zip: 65203
Submitted Via: Web
Date Sent: 2023-02-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-09
Issue: Other transaction problem
Subissue:
Consumer Complaint: Okay so on XX/XX/XXXX a friend asked me to convert XXXX $ on XXXX XXXX to paypal and i did but i did it through my bank the first time and it put the money on hold ny friends didnt want to wait so i seen the money wasnt taken yet so i re tried i got my pay check today and it took the XXXX $ off my account and i already sent him it and its still pending or hes not trynna send it back ( fake friend ). I need the money back asap please.
Company Response:
State: MD
Zip: 208XX
Submitted Via: Web
Date Sent: 2023-01-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-10
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I sent XXXX $ to my mail adresss XXXX on my PayPal account I never received the fund, i hoping the money come in times but now it s been. Way to long I want my money credited to my account
Company Response:
State: FL
Zip: 33138
Submitted Via: Web
Date Sent: 2023-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A