Date Received: 2023-01-04
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I've been XXXX XXXX thru PayPal as a XXXX XXXX and I've had an incident where someone would buy a specific item like a XXXX XXXX XXXX XXXX and file and refund claim thru PayPal stating that they never received the item or stating that the item is not as described which PayPal would be on the buyer 's side even if there wrong and receive a full refund and I would have to pay charge back and this incident happen twice which had gotten my PayPal account permanently banned for fraud activity The first incident happen on XX/XX/2021 refunded {$340.00} Second incident happen on XX/XX/XXXX refunded {$520.00}
Company Response:
State: NC
Zip: 28379
Submitted Via: Web
Date Sent: 2023-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-04
Issue: Problem adding money
Subissue:
Consumer Complaint: Hi, my name is XXXX XXXX and i had just recently opened a Venmo Account because a close friend of mine was offering to help me pay my past dues for my vehicle and rent. Especially my vehicle since it was repossessed by the bank. XXXX. We're on a time limit by the XXXX of XXXX before the vehicle goes to auction.. it's all been a struggle.. My husband recently passed away last year on my birthday ; XXXX XXXX and after all that hardship struck my son and I. We were falling behind only a bit before he passed away but after, things started piling up on top of us XXXX after the other. So my friend had heard what had happened and offered to help me financially. As stated before, i never had a Venmo account so i created XXXX with the help of my son and had everything set up to the best of my abilities. Once that was done, the next day my XXXX XXXX sent me an amount of {$3300.00} dollars to my Venmo account and from there, started the transfer progress. The total amount includes what i owe to get my vehicle back and my rent for the month. Today, i received an email stating that my account will be restricted and my transfer was " completed '' and that i will no longer be able to use Venmo 's services because i was in violation of their user agreement. But the money is nowhere to be seen in my account. It said that it was supposed to be transferred by today the XXXX of XXXX but it hasn't. And as for why I'm being restricted and and suspended, The Venmo payment only listed it as " XXXX XXXX ''. So i don't know what happened. Please help, we need this money, i need my car back and i need to pay my rent.. I don't know what to do. XXXX
Company Response:
State: FL
Zip: 32812
Submitted Via: Web
Date Sent: 2023-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-04
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: In XX/XX/XXXX I opened a Paypal account to make online purchases. In XX/XX/XXXX, I was XXXX shopping on XXXX, XXXX, and XXXX and decided to use my Paypal account for convenience. I linked some of my credit cards but once they were maxed out, I decided to link my bank debit card, as well. Paypal also offered me a XXXX XXXXXXXX XXXX which I was accepted and used. I did not use my debit card for any purchases. On Tuesday XX/XX/XXXX I received an email from Paypal regarding suspicious activities on my Paypal account. I also received strange emails from my bank that a XXXX transaction was denied and XXXX was sent to an XXXX XXXX. I had XXXX balance in my bank account. When I checked my bank online, I noticed an ATM-PayPal transaction of XXXX to XXXXXXXX XXXX in XXXX XXXX XXXX CA. My heart dropped because I have no idea who this person is nor did I authorized my bank or Paypal to release this fund. On Tuesday XX/XX/XXXX my husband and I notified the bank and they immediately suspended all transactions. I also notified Paypal and according to Paypal agent, I would receive a response anywhere from 48 hours to 10 days regarding this investigation. She advised me to find the open case in the XXXX XXXX of Paypal website. On Wednesday XX/XX/XXXX I contacted Paypal because I had not heard anything back from them at all. It seemed they did not care that my bank account was wiped clean because of them ( Paypal ). The agent said the case is closed and they found no fraudulent activity. I was incensed because I knew that was a lie. Also, they never notified me of anything. There was ZERO communication from Paypal after I opened an investigation case. I had to call them and be tossed around 4x before I was able to speak to someone who said the case is closed. The first agent was a male and in the middle of our conversation he put me on hold for 15 minutes. I finally had to hang up and call back, again! I demanded the XXXX to be refunded to me because I trusted them with my debit card. What if it was an employee? Why did I get an email from Paypal regarding fraudulent activity and they still released the funds from my debit card. I told Paypal I am filing a complaint with the CFPB and demanded they close my XXXX XXXX. The agent said she will re-open the investigation and that I had to speak to another department to close my Paypal card. I was tossed around again ( very difficult to get a live agent on the phone ). On Wednesday XX/XX/XXXX I closed my Paypal XXXX. I was trying to close my Paypal account altogether but they would not let me. I am stuck with Paypal. They refuse to refund the money they stole from my bank account. They NEVER contacted me about closing the case. And now they will not allow me to close my account altogether. I have attached all the documents you need ; the emails from Paypal and my bank, along with copies of bank and Paypal transactions. I am disgusted with Paypal. Their system is not secured at all. Their customer service is horrible. They STOLE my money out of my account and giving me the run around.
Company Response:
State: CA
Zip: 92705
Submitted Via: Web
Date Sent: 2023-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-03
Issue: Identity theft protection or other monitoring services
Subissue: Problem with product or service terms changing
Consumer Complaint: Hi, I want to file a complaint against Paypal for holding my money for 180 days with no guarantee that I will get the money back. They permanently limited my paypal account and hold my paypal balance for 180 days up in which I could only transfer them out after waiting for that period of time. I dont mind how long I have to wait but my only concern here is am I able to get my money that are still in my paypal balance? I received them in Monday XXXX XX/XX/2023 as a birthday gift from my relative. And after receiving those amount suddenly I got a notification from paypal that my account got permanently limited which I couldnt do anything about it. They permanently limited my account after I verified my personal information yesterday using my id because my paypal name isnt unmatched with my legal name on id. I have read so many complaints about their action holding people money up for 180 days and most of the cases they are not able to get their own money back because eventually after 180 days as they stated PayPal will transfer the money out of the balance to Paypal own account. This is so unfair when the money doesnt belong to them. I just want a guarantee that I will get my money back in my balance after 180 days. They cant took it just like that.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-03
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Made a purchase with Seller info XXXX XXXX in the amount of {$40.00} on XX/XX/2022, using Paypal services. Never received the item. Initiated the dispute requesting money back. No resolution.
Company Response:
State: NC
Zip: 27587
Submitted Via: Web
Date Sent: 2023-01-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-03
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hi my name is XXXX XXXX my paypal account was limited back in XXXX with funds still inside, however I received a confirmation email at the end of the year stating " my funds are now eligible for withdrawal '' on XX/XX/XXXX. I have successfully added my bank as of today XX/XX/XXXX however when I try to withdraw the funds as instructed I get the following error message stating " Things don't appear to be working right now Sorry, somethings not right. '' I am being declined and I now need further assistance with the final step in retrieving my funds.
Company Response:
State: GA
Zip: 31322
Submitted Via: Web
Date Sent: 2023-01-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-03
Issue: Fraud or scam
Subissue:
Consumer Complaint: Paypal place my money on hold without my consent. Despite me havign an account for several years and transacting with a specific person many times over the years paypal froze my account. transaction number : XXXX
Company Response:
State: FL
Zip: 338XX
Submitted Via: Web
Date Sent: 2023-01-03
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-04
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I attached my Venmo account to my newly downloaded XXXX app for the sole purposes of getting a discount with a trial membership. When I attempted to use my *gift card* balance for the purchase ( rounded to {$42.00} with a donation ), that money was instead taken from my bank account via Venmo. I contacted customer service. They said they could not change the payment method after the order was placed. I was offered a {$5.00} discount off my next purchase at first, then {$7.00} after I got upset. They said they couldn't change my payment method after an order was placed. I was ordering because my partner is sick and specifically requested XXXX XXXX, and I didn't want the order cancelled, so I said something undignified and told them not to cancel the order. As it turns out, XXXX wasn't planning to cancel my order, regardless. ( It may be that the restaurant had already started cooking or they were giving me what feedback they were in order to mislead me into not cancelling it. ) My prior interactions with XXXX have been frustrating. A friend placed an order in one case with a similar result to this one. In XXXX, I placed an order that never showed up but stayed in " waiting '' for hours. Thankfully, it was at least fully refunded. I have avoided XXXX since and only used it, this time, because I had a gift card. I attached my Venmo so I could avoid their exorbitant fees with a free trial membership only for this nonsense to happen. This is definitely a problem with XXXX and maybe one with Venmo. I placed pertinent order with a scheduled delivery time of XXXX on XXXX XXXX, XXXX. Order number is XXXX. I have attached screenshots of my interaction with customer service, as well as my order. I am not proud that I cursed. It's not my habit.
Company Response:
State: VA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-04
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: I made a {$1000.00} USD online purchase via PayPal with my XXXX XXXX XXXX credit card. The entire transaction from the vendor website to the checkout screen and confirmation screen by PayPal and the vendor appeared to me as US Dollars. XXXX XXXXXXXX XXXX then charged me a {$32.00} foreign transaction fee. There are two companies at fault : 1 ) PayPal for failing to be transparent in showing that this is not a USD Charge 2 ) XXXX XXXXXXXX XXXX for charging me a foreign transaction fee when I am paying PayPal in US Dollars.
Company Response:
State: NJ
Zip: 07002
Submitted Via: Web
Date Sent: 2023-01-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-04
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XXXX XXXX XXXX XXXX XXXX XXXX XXXX a purchase was made from XXXX XXXX XXXX in the amount of {$XXXX}. I filed XXXX complaints XXXX I clicked to escalate the case and everything disappeared initially. The from what the lady said that I talked said on the recorded call she reopened the case who goes by the name of " XXXX XXXX XXXX said that she reopened the case because a complaint was filed here? The purchase was made using the PayPal account and as such is COVERED BY THE PAYPAL BUYERS WARRANTY. She sent a copy of the shipping confirmation to the WRONG ADDRESS as we are on XXXX and XXXX XXXX. In addition XXXX XXXX is in the same area and there is no XXXX XXXX that lives on XXXX XXXX. On top of that the delivery confirmation that she sent me has been determined to be FRAUDULENT. I AM DEMANDING NOW A FULL REFUND OF THE PURCHASE PRICE as is agreed to in the buyer protection program.
Company Response:
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A