Date Received: 2023-01-08
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: i submitted XXXX disputes with venmo which were denied and their reasoning is not logical at all. I have submitted a request asking to please provide documentation that was used to come to their determination but i have yet to receive it.
Company Response:
State: NY
Zip: 10451
Submitted Via: Web
Date Sent: 2023-01-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-08
Issue: Other transaction problem
Subissue:
Consumer Complaint: Venmo payment of XX/XX/22 confirmed by Venmo that Transaction ID XXXX for {$300.00} from me, XXXX XXXX ( Venmo name @ XXXX ) to XXXX XXXX ( Venmo Name @ XXXX ) was successfully sent and received, however : 1. Although I see the transaction in my Venmo App as complete, XXXX XXXX does not see any transaction and never got a companion email from Venmo notifying him if a transaction ; 2. Although both of us have called and discussed the issue numerous times, they say the transaction was successful and XXXX XXXX received the money ; 3. My phone and email correspondence to get a resolution only leads to " the transaction was successful, the recipient has received their money. Thank you for using Venmo. '' NOW TODAY I CALL MY BANK AND THEY SAY THERE IS NO VENMO TRANSACTION FOR {$300.00}. THEY DO SEE A {$1.00} TRANSACTION WITH XXXX XXXX WE BOTH AGREED WOULD GET US CLOSER TO UNDERSTANDING WHAT HAPPENED. I STILL WANT A FULL EXPLAINATION OF WHAT HAPPENED BECAUSE MY VENMO ACCOUNT STILL SHOWS I PAID XXXX XXXX AND VENMO THAT XXXX XXXX GOT THE {$300.00}. I DID RECIEVE A MESSAGE FROM ANOTHER VENMO USER VIA THE VENMO APP FROM XXXX XXXX. HE ASKS IF XXXX XXXX RIPPED ME OFF WHEN TRYING TO BUY SOMETHING ON XXXX XXXX. I WOULD THINK I WAS RIPPED OFF IF VENMO SAYS I PAID XXXX XXXX AND XXXX XXXX SAID HE SEES NOTHING BUT ITS UNLIKELY : 1. I've had personal conversations with XXXX XXXX on XXXX occasions while trying to troubleshoot this problem and if he took my money he would not have likely bothered. 2. If my bank says Venmo never took {$300.00}, then maybe Venmo created a phantom transaction - like one does when testing a system - and doesn't realize this transaction was executed on a test system. Anyway, I need to know exactly what happened and why because Venmo could turn around anytime they want and take my money and say I authorized it. If its months after XX/XX/XXXX, I may not be able to dispute it with my credit card company, XXXX XXXX XXXX. Thank you, XXXX XXXX
Company Response:
State: NY
Zip: 109XX
Submitted Via: Web
Date Sent: 2023-01-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-08
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I downloaded paypal for an app to transfer money to paypal, but i realized that i didnt reach the age requirements and my money is stuck in the account
Company Response:
State: FL
Zip: 33032
Submitted Via: Web
Date Sent: 2023-01-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-08
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Today ( XX/XX/2022 ) I attempted to pay for guitar pedal parts from a vendor ( XXXX XXXX ). They use PayPal as a payment processor so I put in my personal and payment information. When I tried to confirm my payment, it said there was a problem and returned me to the merchant. When I tried to log in to PayPal 's main site, it said my account was permanently limited. I fully believe this to be a mistake as I have not broken any of their policies to my knowledge.
Company Response:
State: VA
Zip: 242XX
Submitted Via: Web
Date Sent: 2023-01-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-09
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My account was unexpectedly frozen on XX/XX/15. No reason on a random day. I sent my license information and other documentation needed and 2 months later nothing has been resolved. I sent over another email- again nothing.
Company Response:
State: NJ
Zip: 07002
Submitted Via: Web
Date Sent: 2023-01-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-08
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hello, XXXX XXXX, my complaint is that the PayPal account can not be linked to the bank and the withdrawal balance. I have called the PayPal customer service representative many times, but the problem has not been resolved. Please help me, thank you
Company Response:
State: CO
Zip: 81401
Submitted Via: Web
Date Sent: 2023-01-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-07
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hello, XXXX XXXX, my PayPal account can not be linked to the bank and withdraw cash. I have called the PayPal customer service representative many times, but the problem has not been resolved. Please help
Company Response:
State: GA
Zip: 312XX
Submitted Via: Web
Date Sent: 2023-01-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-07
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hello, XXXX XXXX, my PayPal account can not be linked with the bank and withdraw the balance. I have called the PayPal customer service representative several times. After uploading the ID card for verification as required by the customer service representative, the account still can not be linked with the bank and withdraw balance. Please help me
Company Response:
State: TX
Zip: 75149
Submitted Via: Web
Date Sent: 2023-01-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-07
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/2023 I received an email from Venmo stating that I had cancelled my Venmo account. I had not. I called Venmo on XX/XX/XXXX and was told that on XX/XX/XXXX I had cancelled my account. This is not true. I never initiated an account cancellation and furthermore received no communication until the XXXX of XXXX regarding this. It's extremely concerting and troubling that this was somehow done without my permission or authorization. I have two-factor authentication for my Venmo account and would think this would come into account with such a major thing like cancelling an account. I asked Venmo via phone repeatedly to confirm how this was done and they are unable to provide any answer.
Company Response:
State: CA
Zip: 90278
Submitted Via: Web
Date Sent: 2023-01-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-08
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: On XX/XX/XXXX PAYPAL sent me an email at XXXX EST stating " Congratulations, XXXX XXXX XXXX! XXXX been selected to apply for the PayPal XXXX XXXX XXXX. ". On XX/XX/XXXX PAYPAL sent another email stating " Thank you for your recent PayPal XXXX XXXX XXXX credit card application. We regret to inform you that we were unable to approve your application for a PayPal XXXX XXXX XXXX credit card account ''. PAYPAL is in violation of 15 U.S. Code 1691c2 for taking advantage of a Minority Owned Small Business and its owner 's personal private non-public data. I, XXXX XXXX, the consumer and natural person, was denied credit by PAYPAL when I mislead to applied for the PAYPAL XXXX XXXX XXXX Credit Card. Adverse action against a consumer is AGAINST THE LAW according to the equal credit opportunity act which is codified in 15 U.S.C 1691c and is pursuant to civil liability under 15 U.S.C 1692k. You are subject to criminally liability for violating 15 U.S.C 1691 and 15 U.S. Code 1691e as I have proof that I was discriminated against by PAYPAL due to the response I received. PAYPAL is in violation of 15 U.S code 1642, U.S.C 1681m and 12 CFR 1002 because I, the consumer, made an application in good faith, but credit was not issued. Furthermore, because my social security number ( credit card ) was used and I received NO benefit, this is proof of fraudulent activity ( unauthorized use of credit card ) on behalf of PAYPAL. If PAYPAL fails to make any reasonable procedures to resolve this matter and compensate me for the use of my credit card, I will indeed make XXXX criminally and civilly liable for all actual damages pursuant to 15 USC 1681n and 15 USC 1681o. I will also follow up with an invoice for said violations. Thank you, XXXX : XXXX Without prejudice, all natural inalienable rights reserved
Company Response:
State: PA
Zip: 170XX
Submitted Via: Web
Date Sent: 2023-01-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A