Date Received: 2023-01-07
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hello, staff of the XXXX XXXX, my PayPal account can not be linked to the bank and withdraw cash. During this period, I have called the PayPal customer service representative many times, and the problem has not been resolved. Please help
Company Response:
State: TX
Zip: 76132
Submitted Via: Web
Date Sent: 2023-01-07
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-07
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Subject : Complaint against PayPal Dear CFPB, I am writing to complain against PayPal for limiting my account and holding my funds without a valid reason. On XX/XX/, I received a notification that my PayPal account had been limited. PayPal claimed this was for security reasons, but did not provide any further information or explanation. I have attempted to contact PayPal to request more information and to have my account reinstated, but have not received a satisfactory response. I believe that PayPal has engaged in unfair and deceptive practices by limiting my account and holding my funds without a valid reason. I request that the CFPB investigate this matter and take appropriate action to help me retrieve my funds and reinstate my account. Thank you for your attention to this matter. Sincerely, XXXX XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-06
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: I recently disputed an unrecognized and unauthorized debit of XX/XX/2022 in the amount of {$17.00} in my Venmo account and received credit accordingly. However, despite my replacing the account debit card, changing the account password, and reviewing all recent transactions, Venmo froze my account and I has not reinstated it despite my numerous requests. As I have recently provided my Venmo information on customer correspondence and invoicing, I suspect some customers have remitted payment by Venmo, sone of which would be significant, e.gover $ XXXX. Consequently Venmo may be taking time to verify these payments but should certainly reflect them online, rather than eliminate them from reporting altogether as they are doing today. Almost seems like they may be attempting to keep the money off themselves
Company Response:
State: GA
Zip: 30305
Submitted Via: Web
Date Sent: 2023-01-06
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-06
Issue: Problem with a lender or other company charging your account
Subissue: Money was taken from your account on the wrong day or for the wrong amount
Consumer Complaint: On XX/XX/XXXX, I made a small deposit ( {$39.00} ) to XXXX XXXX sportsbook using my PayPal account. The purpose of this deposit was to enable PayPal as a withdrawal option for the money I had in my XXXX XXXX sportsbook account. Throughout the course of events, I continued to receive deposit errors for subsequent and larger deposits which lead me to have the attached customer support conversation with XXXX XXXX sportsbook. Per the customer service agent, the only way I could deposit using PayPal would be to add a card to my PayPal account. The other deposit method available to me in the XXXX XXXX app was to add my card directly in their app rather than PayPal. From XX/XX/XXXX through XX/XX/XXXX, there were {$34000.00} in withdrawals from XXXX XXXX deposited to my PayPal account. There were times when I then attempted to redeposit to XXXX XXXX using PayPal - and again I received the same deposit errors. So I just retried those deposits using the other method - from my debit card directly in the app. On XX/XX/XXXX, in an effort to not lose any more of my winnings, I requested a XXXX month self exclusion from XXXX XXXX sportsbook. I received confirmation of the exclusion on Monday XX/XX/XXXX. This means that I can no longer log in or use this vendor. I then checked the transactions section on my PayPal account and saw that there were a bunch of transactions going back to XXXX XXXX. I immediately contacted PayPal and disputed those transactions since the self exclusion was already in effect. PayPal denied my request within less than a couple hours and sent an automated response. I have appealed this decision multiple times and provided documentation, and PayPal denies the dispute each time. This has been a gut wrenching experience and Im surely not the only customer who has had to deal with this.
Company Response:
State: IN
Zip: 46032
Submitted Via: Web
Date Sent: 2023-01-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-06
Issue: Fraud or scam
Subissue:
Consumer Complaint: I have contacted PayPal multiple times requesting information regarding a fraudulent PayPal account opened using Identity Theft. They told me they have no records of the account and there is nothing they can do. The fraudsters have siphoned off approximately {$7800.00} since 2017 from my checking, saving, debit, and credit cards. Paypal denies all of this.
Company Response:
State: NJ
Zip: 077XX
Submitted Via: Web
Date Sent: 2023-01-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-06
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: My wife and I have separate Venmo accounts. Her account is linked to our joint checking account. I tried several times o transfer a Venmo balance to the same checking account, without success. I kept getting the message " error form submission ''. After spending a half hour on chat with Venmo I was told that only 1 venmo account could be linked to a bank account. We have a debit card attached to that account. I should be able to transfer the money through that account. The Venmo person admitted that this may be a glitch in the app. I couldn't find any documentation on the Venmo site that describes this. My complaint is that the service did not perform as described. I am not seeking recourse ; just sharing this as misrepresentation on the part of the service provider. I resolved the issue by sending the money to my wife.
Company Response:
State: MA
Zip: 026XX
Submitted Via: Web
Date Sent: 2023-01-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-06
Issue: Other transaction problem
Subissue:
Consumer Complaint: I used XXXX, XXXX PayPal company to send money to my contact " XXXX XXXX '' in XXXX. XXXX is saved as a " XXXX '' in the XXXX XXXX and I usually select the contact and use the " swipe to send '' option. I have successfully transferred money to XXXX in the past through this option. However for transaction XXXX, I used the same option, but the money never reached XXXX. I reached out to XXXX multiple times ( at least 7 times on the phone- each time the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and I need to call back ) and it never got resolved. I wrote to XXXX customer service and they responded saying " We are reaching out to you in relation to transaction XXXX in which you entered an incorrect bank account number. We contacted our partner to request cancellation of the transaction, but they were not able to cancel it or recover the funds. '' I did not use an incorrect account number. I just used the account number which was stored in XXXX for my contact. So, this transfer going to an incorrect account, is a problem with XXXX system.
Company Response:
State: PA
Zip: 19335
Submitted Via: Web
Date Sent: 2023-01-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-06
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I have repeatedly received false invoices via PayPal. The latest is from XXXX for {$540.00} for XXXX XXXX XXXX from XXXX. These are from people I have never had contact with for services I have never used. PayPal refuses to block these transactions. If they are refusing to close my account due to alleged open disputes, they have to at least stop allowing new activity.
Company Response:
State: FL
Zip: 337XX
Submitted Via: Web
Date Sent: 2023-01-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-06
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: There were erroneous charges on my venmo prepaid card when there were no funds on the card. I did not make the charges. I do not use that card very often and did not know the charge was there until the venmo agent called to collect a debt. I told the lady that I did not make the charges and she continued to ask for payment. She said she was transferring me to another department of which the line continued to ring without anyone answering. I went onto the venmo app on my phone to dispute the charges and the email response I received stated that they were declining my dispute.
Company Response:
State: CA
Zip: 954XX
Submitted Via: Web
Date Sent: 2023-02-02
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-06
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: XXXXXXXX PayPal closed my account for no reason and trying to steal my money. If i contact support they just say the same thing over and over again and doesn't listen to me. PayPal is famous for doing this.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A