Date Received: 2023-01-02
Issue: Problem adding money
Subissue:
Consumer Complaint: Paypal is not allowing me to transfer money from my own bank account to my paypal account. I had issues with them and XXXX about it and now they refuse to allow me to transfer money into my account. I've had both my paypal and bank account for around a XXXX, but all of a sudden paypal says they are unable to verify my identity and force me to call them every time I want to transfer funds. The verification questions they ask are also screwed up because they ask what XXXX a specific vehicle I owned was. The problem is, I've owned XXXX vehicles of the same model & year, but different colors. They refuse to accept that, and say that I answer incorrectly and therefore refuse my transfer. They also told me that my transfers may take upto XXXX XXXX XXXX, which is outside of their policy of XXXX XXXX XXXX. This is pure retaliation. They also insist on grilling me about what I am going to spend my money on, which seems like a violation of my personal financial information.
Company Response:
State: OH
Zip: 43206
Submitted Via: Web
Date Sent: 2023-01-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-02
Issue: Other transaction problem
Subissue:
Consumer Complaint: Hello, On XXXX, I sold a product via PayPal and the buyer sent me payment of {$1300.00} ( Total {$1400.00} - {$41.00} fees ) and as soon as he got the product, he claimed the product to be fake and disputed the payment. I had not received the payment at all in the first place, since PayPal put it on hold saying that since it is a big amount, we usually hold it for 24 hours and then after 24 hours said that it will be on hold until the product is delivered. And once the product was delivered, the buyer disputed it so now when I reached out to PayPal, they are saying they cant do anything about it. What I dont understand is, PayPal being a 3rd party, should be impartial to either parties but seems like they always side with the buyer because I have got no help from them. Initially, the buyer, even after agreeing on adding PayPal fees and shipping cost to the purchase amount, did not do that saying he forgot to add the PayPal fees, so PayPal deducted the fees and then I had to pay ship the product via XXXX so that cost me another XXXX. So, instead of the total amount of XXXX XXXX XXXX XXXX PayPal fees XXXX XXXX XXXX XXXX + shipping cost ( XXXX XXXX XXXX XXXX, though it was not okay, I thought I could live without the PayPal fees and shipping cost, but turns out I am not getting a XXXX XXXXXXXX out of this. I do not know what my next recourse is because the buyer has disputed the payment and PayPal isnt helping at all. Please help me out here. Some details that may help you understand the case. Paypal ID : XXXX PayPal transaction XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Amount on hold : {$1300.00} Please help me out and let me know if you need any additional information from me. Thanks.
Company Response:
State: TX
Zip: 77459
Submitted Via: Web
Date Sent: 2023-01-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-02
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: XX/XX/2021 XXXX PayPal account was shut down unexpectedly without any explanation. PayPal ( Ref ID - XXXX ) All of my money {$280.00} from my online sales that I made from selling a digital product was held unlawfully and I am being told that I can't access it until 6 months from now. I own a legitimate business registered with the XXXX XXXX XXXX XXXX and all of my sales were legit and came directly from my website XXXX and my leads for the sales were directed from my social media account. I did not violate any user agreement but still, my account was shut down because of the ( potential ) risk of violating a user agreement. This decision was made without any proper investigation of my sales.
Company Response:
State: LA
Zip: 701XX
Submitted Via: Web
Date Sent: 2023-01-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-02
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2022, an invoice was submitted to my consumer PayPal account in the amount of {$610.00} from someone named XXXX XXXX in reference to " XXXX XXXX ''. I do not know anyone named XXXX XXXX and I certainly did not engage in any transaction related to " XXXX XXXX ''. Upon receiving an email from PayPal today that if I did not take action, the transaction would be approved for withdrawal, I logged into my PayPal account, clicked on the invoice for details, and received an error message. I can not inspect the invoice. So, I attempted to report the transaction as unauthorized using the PayPal Resolution Center, but when I walk through the steps, I receive this error message : " Were sorry, you cant file a case on this type of transaction. Please refer to our User Agreement for more details. '' When I referred to the User Agreement, it told me to contact customer support by calling ( XXXX ) XXXX - which I did- but their message system does not enable human contact. I can not report the transaction as unauthorized. So, I tried to report it using their online chat system, but this proved to be a robo-chat system that likewise refuses communication with a human customer service representative. I tried to remove all three methods of payment on file with PayPal, but PayPal refuses to permit me to remove the one with the pending unauthorized transaction. I sent two emails to PayPal, one to XXXX and another to XXXX. I've receive auto-replies, but not customer support. The auto-reply notifies me to contact my bank if I think there is an unauthorized transaction. Consequently, I did contact BOA and altogether cancelled the card for which the fraudulent transaction is pending. However, it's likely the charge will be passed along to the new card that will be issued. I am a XXXX XXXX and I actually specialize in representing fintech companies. The lack of meaningful customer service completely plagues money transmitter companies resulting in rampant fraud that money transmitters pass on to banks, and this results in higher banking costs to the banks and to consumers. If PayPal is doing this to me, then they are doing it to tens of thousands of consumers. This behavior is prohibited by the GLBA and, per regulation P, is the responsibility of the CFPB to address - and it can do so via the enforcement of the GLBA safeguards rule that requires an adequate written information security program that addresses this deficiency. I want to see PayPal held personally financially liable for ripping off consumers by refusing adequate customer service and means to address fraud on consumer accounts, and I want to see them be forced to implement changes recently enforced on XXXX and other money transmitters in the crypto-industry. Those changes helped, and there's no reason why PayPal shouldn't be held to the same standards. Sincerely, XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Company Response:
State: FL
Zip: 34787
Submitted Via: Web
Date Sent: 2023-01-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-02
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/XXXX I used my PayPal XXXX credit card to purchase XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Those items were never received. On XX/XX/XXXX I opened a dispute with PayPal, which they refuse to refund and closed without resolution on XX/XX/XXXX. I am reporting fraud, in that the system will not allow me to escalate further.
Company Response:
State: GA
Zip: 30067
Submitted Via: Web
Date Sent: 2023-01-02
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-03
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: VENMO incorrectly is blocking my account over {$50.00} from a transaction from XX/XX/19. Venmo incorrectly pulled out the money twice and notified my bank XXXX of the duplicate. Now Venmo wants {$50.00} to reopen the account when the mistake was on them. I just need them to give me access back to Venmo
Company Response:
State: CA
Zip: 92111
Submitted Via: Web
Date Sent: 2023-01-03
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-03
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/2022, I received payment from my client, and Paypal Holds my money because acording to them, I need to have a history of payment received before they can release my money, I need to have XXXX transaction with a total of XXXX within 60 days, and after completing the requirements, all my incoming payment will be available for withdraw. but on XX/XX/XXXX, XXXX dont have any transaction and i didnt do anything on my account. they permanently limited my account. My complaint is, why they ask me to complete the requirements then all of a sudden they will permanently limiting my account
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-01
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I had a return credit XXXX to my prepaid card by XXXX XXXX XXXX pay pal prepaid decided to keep my funds for 5 days after the retailer XXXX had returned my funds XXXX has communicated with me that my funds had been returned to my card but pay pal has not released my money
Company Response:
State: LA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-02
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Good morning paypal, My account has place a limitation without any reason. XXXX. I never submit my ID, after i change my password the account was permanent limited. I dont understand what happend, it nothing wrong on my account. I will glad paypal help me to resolve this issue. XXXX XXXX
Company Response:
State: NY
Zip: 10710
Submitted Via: Web
Date Sent: 2023-01-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-01
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My PayPal account can not be linked to the bank and withdraw cash. I have called the customer service representative many times, but the problem has not been resolved! please help me
Company Response:
State: TX
Zip: 75023
Submitted Via: Web
Date Sent: 2023-01-01
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A