Date Received: 2023-12-10
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: On XX/XX/2023, I attempted to transfer funds to my husbands paypal account. I was immediately met with an alert that said my account was suspended and to check my email for further info. The email asked me to send my drivers license and a picture of me holding the same license. I called and asked for explanation l. The custimer service reps simply saifld they cant help and the correct department can only be reached through email. I responded to the email asking for my funds to be released. They then asked me for ANOTHER picture of my license and a bank statement. I sent those 2 but expressed how uncomfortable I was sending this personal info to someone I cant talk to. I called customer service back 5 times only to be told I have to wait for a response from " the servixellce department '' they only respond via email. They still gave no reason for the freeze and I can not even trabsfer my $ XXXX out of Venmo to be safe in my bank account.
Company Response:
State: TX
Zip: 751XX
Submitted Via: Web
Date Sent: 2023-12-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-10
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: I tried to log in to my Venmo and was greeted with an error message. I tried resetting my passwords and using codes sent to my phone number, everything seemed to work, but I kept receiving the error messages when attempting to log in.
Company Response:
State: CA
Zip: 93638
Submitted Via: Web
Date Sent: 2023-12-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-09
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: On XX/XX/XXXX I sold XXXX on PayPal after that my PayPal balance was fraudulently used and on XX/XX/XXXX PayPal refunded me the money. Unfortunately for me the money I been needing is now on hold for 180 days due to a permanent limitation on my account. The funds are from XXXX I sold so why are they holding it!?
Company Response:
State: CA
Zip: 91766
Submitted Via: Web
Date Sent: 2023-12-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-09
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Venno company will not answer questions and dates and reasons my account was permanently deactivated.
Company Response:
State: PA
Zip: 15068
Submitted Via: Web
Date Sent: 2023-12-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-09
Issue: Fraud or scam
Subissue:
Consumer Complaint: PayPal drafted {$500.00} out of my bank account, and has had the money frozen for 5 business days. They have apparently lost my funds.
Company Response:
State: OH
Zip: 44310
Submitted Via: Web
Date Sent: 2023-12-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-10
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I hope this message finds you well. I am writing to you regarding a concerning issue with my PayPal account. I recently discovered that my PayPal account has been permanently restricted without any apparent reason. I have attempted to contact them multiple times via phone to understand the grounds for this restriction and to request the restoration of my account. Regrettably, despite my numerous calls, I have not received a clear explanation for the restriction, and no measures have been taken to reinstate access to my account. What adds to my concern is that funds have been deducted from my PayPal account without any apparent justification or authorization from my end. I want to emphasize that I am a responsible user of Paypal 's services and have not violated any of the terms outlined in PayPal 's user agreement. Consequently, I am unable to carry out normal transactions, and I am facing financial losses due to this unjustified restriction. I hereby request your immediate intervention to resolve this situation. I expect a detailed explanation for the restriction of my account, as well as concrete steps for its full restoration.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-12-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-09
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Under the pretense of offering watches, jewelry, and other items, this seller has failed to fulfill orders, leaving me in a predicament after I made a payment of {$220.00} for a watch. Despite more than a week passing since the transaction, the seller has been unable to fulfill the order. Instead of refunding the purchase, they resorted to deception by sending a false product in the maila mere piece of paper. This constitutes a blatant attempt to avoid returning the funds for the unfulfilled order, amounting to clear fraudulent behavior. PayPal is has made no attempts to get my funds back. I have filed complaints and sent pictures, etc. and they continue to drag it out rather than punishing this behavior as they should.
Company Response:
State: IL
Zip: 605XX
Submitted Via: Web
Date Sent: 2023-12-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-08
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: Hi. My name is XXXX XXXX. So basically PayPal has been holding my funds, {$2600.00} to be exact even before my account was permanently limited which is the problem that I'm having now and also another concern that has been brought to my attention that I will bring up towards the end of this complaint. PayPal claimed after I changed my number on my profile it triggered some sort of an " internal security '' block within their system. I bring this up because for over a month I tried transferring my funds to my original bank to avail. Fast forward a few weeks and they randomly out of the blue, temporarily limited my account with XXXX warning, nothing. I submitted all the proper documents to verify my identity as they requested and it got " restored. '' Transferring the rest of my funds from my PayPal balance still did not work. After that, the very next day I log in to find out that they had permanently limited my account and said they will release my funds in 180 days with no warning, no further notice and the explanation that they gave me when someone from the executive branch reached out was absolutely fabricated or straight up lies in some aspects. I actually filed a complaint a couple weeks before this happened with the XXXX prior to having my account permanently limited because of fund transferring issues that I had mentioned earlier and someone from the executive office of PayPal got back to me after a couple of weeks later thru the messaging portal on PayPal. The communication was extremely inconsistent, infrequent, promised to give me a call. I gave him a time, date which he asked me to do and I received no call. He also claimed this happened, the " internal security block '' before the permanent limitation because he was saying I was using a proxy browser but that's completely untrue as the browser I use actually doesn't have that. It's something you to manually set up within the browser to activate that feature so that was completely inaccurate. I don't know if there's a que or when I'll receive a response but I hope I do hear back soon because I've been dealing with this whole ordeal for over a month now and I've really been stressing out because of this and nobody at PayPal, even people in the higher ups want to help me. I believe that they policy they have in place ( the user agreement ) is not as black and white, at least for my situation as it's made out to be. I truly believe that their goal was to freeze my money to gain interest thru my funds by holding it for an unknown period of time and invent false reasons to " internally block '' my account thru their system, then hit me with the final flow by permanently limiting my account. Another reason they claimed my account was permanently limited was due to their claim of " excessive disputes '' filed, but what makes no sense to me is that they approved them. How are they going to approve them and try to use it against me later? Furthermore none of these disputes were illegitimate. The amount of disputes do not negate the legitimacy. They told me they gave me a warning but continued with the activity. False. They did give me a warning, I'm an honest person I'll give them that so I ended up actually closing out a current claim I had and even let the merchant I was disputing with take my money to make sure my account was in good standing. The thing that paypal does is leave out context and detail. Look at the end of the day, my money should've been out a long time ago, before my account had any " problems '' to begin with. I guess the other major concern that I really do want to prevent here is after doing my own research and finding MANY MANY cases like mine, after waiting the supposed " 180 '' days PayPal tells you to wait to have your funds released, many people 's funds were either never released or had their funds completely stolen from them and left them at XXXX. Why I'm concerned is because I actually couldn't find a single example online of someone actually being able to retrieve the rest of their PayPal funds after the 180 days. So even if I accepted this completely despicable disgusting action by PayPal, I don't actually believe that they'll even release the rest of my funds to me after the 180 days have passed since there are no prior examples of it online and trust me there are hundreds of forums of people discussing about how their account and funds frozen. These aren't isolated incidents. A class action lawsuit was filed against them before as well. So they have a clear track record of practicing shady consumer business practices. I already filed a complaint with the XXXX and nothing was done to help my situation. Someone from the executive office contacted me which was completely useless since they're not on my side and have explicitly told me their decision on my account is final. I really need someone outside of paypal to step in. I also can't afford to afford an attorney. My final option if a settlement can't be reached here is to file a smalls claim but I really want this resolved before it gets to that point where it won't cost me more money than it has because the funds on hold isn't just some little money. It's XXXX cents. That's a lot of money to hang over someone's head for a lot of alleged things that they only alleged to me. They have yet to provide me any actual proof that I've done any of the things they claim nor given me the option to appeal. I really need help on this to come to a resolution and really the only resolution is for me to be able to have access to my funds and transfer them to my bank so I can wipe my hands and be done with this thieving, immoral, despicable company.
Company Response:
State: VA
Zip: 22192
Submitted Via: Web
Date Sent: 2023-12-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-08
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: My dad sent me {$1800.00} XXXX XX/XX/XXXX to put down on an apartment. I initially tried to pull all {$1800.00} out and it wouldnt let me so I pulled out {$900.00} in increments of {$300.00} over the course of a day per the instructions of their customer support. Then I logged on yesterday to try pulling off the rest and was told I was permanently banned from the service and they would be holding my money for 180 days. In the meantime Im going to be made homeless. I called customer support today and they couldnt have cared less she would give me information on this made up fraud or why money from my dad is risky or anything else. I didnt do anything fraudulent. I need MY money.
Company Response:
State: GA
Zip: 30062
Submitted Via: Web
Date Sent: 2023-12-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-08
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Subject : Urgent Appeal : Request for PayPal Account Restoration Dear PayPal Support Team, I hope this message finds you well. I am writing to you with an urgent appeal to restore access to my PayPal account. I recently discovered that my account has been restricted due to what I assume is suspicious activity, and I am deeply concerned about the inconvenience this has caused. I understand the importance of account security, and I appreciate the measures in place to protect users. However, I believe that there might be a misunderstanding or an error in my case. I rely on my PayPal account for various transactions and financial activities, and the current restriction is causing significant disruption to my routine. I am committed to cooperating fully in any verification process necessary to confirm my identity and ensure the security of my account. Please guide me through the required steps to restore access at the earliest convenience. I value the services PayPal provides, and I am eager to continue using the platform responsibly. I kindly request your prompt assistance in resolving this matter and appreciate your understanding of the urgency involved. If there are any specific documents or information required, please let me know, and I will provide them promptly. Thank you for your attention to this appeal. I look forward to a swift resolution and the restoration of my PayPal account. Sincerely,
Company Response:
State: TX
Zip: 775XX
Submitted Via: Web
Date Sent: 2023-12-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A