Date Received: 2023-12-08
Issue: Other transaction problem
Subissue:
Consumer Complaint: Someone hacked into my PayPal account and paid themselves XXXX times the same amount of {$190.00}. I immediately contacted PayPal to dispute these transactions. They came out of a closed checking account of a bank in XXXX that's been closed for well over XXXX years. I have opened numerous disputes with PayPal over these transactions. They are telling me there's nothing they can do because it's personal payments and not transactions. My PayPal account is negative {$1300.00} due to these fraudulent payments. How can they pay someone out of a closed checking account? So in order for my PayPal to be current, they want me to deposit back the {$1300.00}!!! I've called them several times and they don't understand what I am saying to them and are telling me that I made these payments. I haven't used XXXX XXXX in well over XXXX years. I have strictly used my XXXX XXXX account which they can see all of these transactions over the years. You would think that XXXX payments to the same person would set off a red flag. Btw, they are in XXXX!!! Please help!!
Company Response:
State: CO
Zip: 80127
Submitted Via: Web
Date Sent: 2023-12-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-07
Issue: Other transaction problem
Subissue:
Consumer Complaint: I had received {$350.00} into my Venmo account. I want to transfer the money into my XXXX XXXX XXXX account and received an error message saying that it could not complete it choose a different account. So I transferred it into my XXXX checking account instead. The next morning when I looked at my XXXXXXXX XXXX XXXX Account, I saw that Venmo had withdrawn the money out of my account despite the fact that they never had deposited the money into that account. So it was like they were reversing the deposit into the account but they never made a deposit in the first place. This put that accounts in the negatives. They never should have taking any money out of that account. The transferring of the money into my XXXX account went fine, but there was no reason they shouldve ever taken the money out of my XXXX account. They were reversing a transaction they never made. I contacted Venmo, and was told that there was no way that could actually happen although I did prove to them and submit to them the transaction, then the second time I contacted them after spending almost an hour on the phone. They informed me that they were going to put this to a specialist and they would get back to me within 7 to 14 business days. I am currently missing my money that they took inappropriately, they do not provide any kind of real customer service telling me Ill have to wait weeks for them to even look at why they took my money and only then will they refund me. This is absolutely unacceptable. They have to be much more responsive to XXXX they made.
Company Response:
State: WA
Zip: 99354
Submitted Via: Web
Date Sent: 2023-12-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-07
Issue: Other transaction problem
Subissue:
Consumer Complaint: PayPal transaction ID XXXX was wrongfully processed. On XX/XX/XXXX I received {$940.00} by mistake from another PayPal user. And when I tried to refund him that money, PayPal instead of taking it from my available PayPal balance, as I explicitly requested, tried to bill one of my funding bank accounts, where those funds were not available, resulting in an insufficient funds fee. As of XX/XX/XXXX, despite my numerous messages and phone calls, and while that person already received the money, that money is still available in my PayPal balance, which it should not be, if the transaction was processed correctly, while I have no idea if PayPal will try to again take that money - without my authorization, and after my explicit objection - from my bank account, resulting in another insufficient funds fee, because nobody from PayPal is contacting me and communicating with me.
Company Response:
State: VT
Zip: 057XX
Submitted Via: Web
Date Sent: 2023-12-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-07
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: I received several emails and calls saying someone was trying to get into my Venmo account, so I reset my password. After resting my password, I tried to log into my account and I just kept giving me this error message " OAuth2 Exception : Unable to complete your request. Please try again later. '' I tried logging in on the app and my computer and I keep getting the same error. I reached out to Venmo support via email and I haven't heard anything back. I tried calling them and it is just an automated message that won't let me talk to anyone. I tried reaching out using their " chat '' feature and again, it is just an automated bot that won't let me talk to anyone. None of their support documentation talks about this issue. I am at a loss and I don't know how to get into my account. I have money in that account and I need to get out.
Company Response:
State: UT
Zip: 84096
Submitted Via: Web
Date Sent: 2023-12-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-07
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: Im a victim of this data breach and I would like for this account be deleted immediately
Company Response:
State: TN
Zip: 38115
Submitted Via: Web
Date Sent: 2023-12-07
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-07
Issue: Money was not available when promised
Subissue:
Consumer Complaint: So basically I have done a cash deposit To my PayPal account On 3 different days on XX/XX/XXXX, XXXX and XXXX and not one of those cash deposits where credited to my account. I HAVE Provided PayPal the receipts, The written statements from the stores and The barcodes used for each. The 3 receipts I have provided were a total of {$4500.00} and My issue has Yet to still be resolved with my funds being credited to my account. I Contacted Other people besides PayPal and each of them told me to Contact PayPal for further assistance since Everything was confirmed on their side. I can not request a refund from the stores because The receipts and the stores states All sales are final no refunds I am tired of waiting with no resolution and Bills are Due and My money have not yet been credited. AND TO MAKE THINGS WORSE, the issue is on PayPal side because a agent told me I dont have a balance holding account but in order to generate a barcode and complete a cash deposit you would need a balance holding account. ALL I WANT IS TO RECEIVE MY {$4500.00}
Company Response:
State: PA
Zip: 19149
Submitted Via: Web
Date Sent: 2023-12-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-08
Issue: Problem adding money
Subissue:
Consumer Complaint: Im still unable to fully use my Venmo account as it is intended to be used. I attempted to add money to my Venmo account yet again. I was not allowed to do an instant transfer from my debit card which is associated with the verified bank account on my Venmo account. Although, I was able to add money to my verified bank account which finally deposited into my Venmo account days later on XX/XX/30 as youll see in the attached PDF. When I tried to add money into my Venmo account with my debit card again, I did a screen recording where youll see in the attached video that I wasnt allowed to do the instant transfer even though I should be able to. I attached a PDF with the email that I sent to the Venmo/PayPal executives XXXX XXXX regarding this update. To view the more documentation pertaining to XXXX crime ring interfering with my Venmo account, visit : XXXX XXXX XXXXXXXX XXXX venmo
Company Response:
State: NY
Zip: 11590
Submitted Via: Web
Date Sent: 2023-12-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-07
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I initiated an instant transfer of {$250.00} ( less {$4.00} instant transfer fee ) from my Venmo account into my checking account with XXXX XXXX. Venmo charged me a fee to transfer instantly but the money never appeared in my checking account. I was told sometimes it takes my bank some time to show it in my account, wait 24 hours. Still nothing and no response from Venmo. I called my bank and had them look into the confirmation number provided by Venmo. They had no record of the transfer. I contacted Venmo again. They tell me they will escalate it so I should hear back within 6-7business days. When I finally received an email from their Specialist ( XXXX XXXX ) Global Exceptions Operations, he/she gave me a trace ID number and to go to my bank so they can find it ( essentially blaming them for losing it ). I again called bank and again was told that they have no record of the transfer. I contact Venmo again and tell them this and now they tell me to send them a screenshot of my bank account. I do this and now Im told that they put in for a recall from their bank and they will let me know in 30 days. This cant be legal. They should be held responsible. Ive read numerous complaints about the same thing happening to others. Please do something to mandate this company be held accountable for losing peoples money
Company Response:
State: PA
Zip: 19006
Submitted Via: Web
Date Sent: 2023-12-19
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-06
Issue: Problem with additional add-on products or services
Subissue:
Consumer Complaint: I purchased air ticket to my sister XXXX XXXX airline via PayPal pay later option. Details are following PayPal Loan Agreement date XXXX Loan Account No : XXXX ( Attached your reference ) XXXX XXXX Travel Voucher XXXX Ticket no : XXXX Passenger Name : XXXX XXXX XXXX, XXXX Passport No : XXXX She didnt used XXXX XXXX air ticket and I purchased XXXX XXXX air ticket via PayPal pay later option. Details are following : PayPal Loan Agreement XXXX Loan Account No : XXXX ( Attached your reference ) I am keep contacting both parties PayPal and XXXX XXXX requesting my refund I am not get any faire resolutions XX/XX/2023 I called PayPal customer service XXXX ( PCT ) and customer service agent XXXX treated me very unprofessional and I asked her to transfer to manager and XXXX XXXX ( Payment and Dispute XXXX ) also not helping at all. I called XXXX XXXX and they asking me to provide PayPal Letter head indicate saying that PayPal didnt issue any refund or charge back. Please help me to get refund as soon as possible. Thank you XXXX XXXX XXXX XXXX
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-12-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-06
Issue: Fraud or scam
Subissue:
Consumer Complaint: Venmo did permanently limit my account on XXXX of XX/XX/ with the promise to release my funds 120 days later. however they keep my account locked! I can not add a new bank account to withdraw my funds. Venmo does not reply to my emails! it looks like they just fool people keep them waiting and hope that they forget about their funds! Venmo owes me {$1500.00} and I want my money!
Company Response:
State: DE
Zip: 19713
Submitted Via: Web
Date Sent: 2023-12-06
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A