Date Received: 2023-12-06
Issue: Fraud or scam
Subissue:
Consumer Complaint: Venmo has frozen my account with {$1600.00} half a year ago! they send an email claiming that I can wtihdraw my frozen funds but their system still wont let me add my new bank account. on XX/XX/XXXX venmo emailed me that I should upload my ID and a bank statement of my new account. I have provided the requested documents but ever since Venmo stopped replying to me and like usual they refuse to let me add a new bank account! please help me. legal action must be taken against this fraud!
Company Response:
State: TN
Zip: 37311
Submitted Via: Web
Date Sent: 2023-12-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-06
Issue: Fraud or scam
Subissue:
Consumer Complaint: I received an email from Venmo about a user survey with a prize. I completed a number of questions giving the Company demographic information about myself, and then was told that the survey " had already filled up '' and was canceled. Meanwhile the Company gathered information on me with false promises of the ability to win a prize. The Company could have told me the survey was full before i started giving them information if that was in fact the case. I answered questions on my employment, my income, my age. I believe the Company now owes me entry into the prize drawing. The full text of their email offer is below : Hello! At Venmo we are always interested in learning from our customers. We value your opinion and would like to invite you to participate in a survey about how you use the app. Your feedback will help us to enhance your Venmo experience, and we thank you in advance for sharing your thoughts. As a way of saying thank you for your feedback, you will automatically receive an entry for a chance to win a {$1000.00} gift card. *For more details on the prize and entry rules, please click here. To complete this ~15 minute survey, simply click on this link! -The Venmo Team
Company Response:
State: OR
Zip: 972XX
Submitted Via: Web
Date Sent: 2023-12-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-06
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: My bank is XXXX and it is connected to my Venmo account. I paid another person on Venmo {$650.00}. I later disputed the charge as I incorrectly thought it went through twice. When I submitted the dispute through my bank they alerted Venmo and Venmo took the money back from the other user I had originally sent the payment to. A couple weeks ago I received a letter from my bank stating the fraud investigation is done and Venmo proves the transfer was legitimate and legal. Which I agree with. At that point I expected the money to be sent back to the person I originally sent it to. It has not been sent to her as of today. I have contacted my bank and Venmo multiple times trying to find this money. Every time I contact my bank they say their investigation is closed and I need to contact Venmo. When I contact Venmo I get a different answer every time but they always say to call my bank. Yesterday Venmo told me they need to hear from my bank that the investigation is closed so that they can release the money. I contacted my bank this morning to ask them to let Venmo know the fraud investigation is done. My bank said it is not possible for them to do that and Venmo should be aware as they have to work together during the investigation. I am a single mom that lives paycheck to paycheck. I need that money to be found and returned to me or the person I sent it to. {$650.00} is a lot of money for me to lose, especially at XXXX.
Company Response:
State: NE
Zip: 68116
Submitted Via: Web
Date Sent: 2023-12-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-06
Issue: Fraud or scam
Subissue:
Consumer Complaint: on the XXXX of XXXX venmo sent me this email : XXXX XXXX, Our records show that you had funds in Venmo that were previously under review in our system, and those funds are now available to be transferred from Venmo to your bank account. Please note that you will only be able to transfer the funds in your Venmo account to a bank account using our standard transfer option. Due to restrictions on your account, you will NOT be able to use our instant transfer option. Please reach out to us if you have any questions. You can contact us by visiting our Help Center, linked here. Thank you, Team Venmo SINCE THE XXXX OF XXXX VENMO IS DENYING TO ADD MY NEW BANK ACCOUNT SO I COULD WITHDRAW MY FUNDS! I KEEP EMAILING THEM AND THEY ARE JUST IGNORING ME SINCE XXXX!!!!
Company Response:
State: TN
Zip: 379XX
Submitted Via: Web
Date Sent: 2023-12-06
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-06
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: I was working at XXXX XXXX but when I tried to deposit my money to my bank account it said my account was froze I did everything to resolve the issue but the permanently closed my account and said I had to wait 180 days but wouldnt tell me why it just says that the agreement wasnt meet by I was only doing legit business
Company Response:
State: GA
Zip: 30312
Submitted Via: Web
Date Sent: 2023-12-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-06
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I have had an account with venmo for several months. I've started receiving direct deposits I haven't been able to send money for 3 days and yesterday I was locked out of my account and I called customer service and they reset my password and then my account was suspended and I just send in a picture of my driver 's license and they're telling me that it could take 10 days to 180 days I'm not getting any answers from customer service when I reach out to them every agent I talk to I get a different answer. I explained to them that I have a daughter with XXXX XXXX XXXX and I have to be able to have gas in my car and food in my house as she is insulin dependent and she can go into organ failure and be permanently damaged or die and they don't care. Also a couple weeks ago I filed a dispute for unauthorized access to my account and I reported it and they refunded some of the transactions but most of them they denied. I initiated at {$700.00} transfer to my bank account and now they've froze my account.
Company Response:
State: IN
Zip: 47374
Submitted Via: Web
Date Sent: 2023-12-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-06
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: Hi my name is XXXX XXXX, I am the owner of my Venmo acct, with routing XXXX ; an account XXXX. I have recently made a complaint ( complaint XXXX ) that was responded to ; however the response at XXXX point said " we weren't able to successfully validate the tax return document you uploaded in order to verify the legitimacy of the deposit. This could mean it was altered, expired, missing information, or doesn't match your Venmo Account. However I was never asked to send in any documents regarding my tax refund amount or authenticity of my return. So how can you just LIE an say that?? I have all the proof you need to show my tax return amount, as well as my proof of identity. the response also said my funds would be released after 180 days ( 6 months ). This is too long of a wait to not have my funds, as I have to pay rent, child support, my phone bill, ect... I understand they have a policy, but this is just holding my funds for no reason other than to hold them. I've seen numerous reports online about " venmo '' sending XXXX automated responses to people an then holding their funds. It should not have to take 180 days to realize if funds were fraudulent or not, let alone to return them to a consumer who is verified on your platform. I NEED my money sooner than 180 days, I am going through financial hardship an I cant afford court. I ATTACHED screenshots of our conversations an not once was I asked to provide a tax document to verify the legitimacy of my deposit... I also attached a screenshot of my tax return status off the irs website " wheres my refund '' So whats the excuse now, other than holding my money.
Company Response:
State: CA
Zip: 92868
Submitted Via: Web
Date Sent: 2023-12-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-06
Issue: Fraud or scam
Subissue:
Consumer Complaint: Venmo has frozen my account in XX/XX/2023 ever since they keep me in email loops or just ghost all my requests! I want my money! this is a scam where they keep fooling you around in order not to pay out customer funds!
Company Response:
State: DE
Zip: 19709
Submitted Via: Web
Date Sent: 2023-12-06
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-06
Issue: Fraud or scam
Subissue:
Consumer Complaint: Venmo has locked my funds since XX/XX/2023 I am unable to withdraw! they keep fooling me around with copy paste emails or they ignore my emails completely. they are a criminal organization who is fooling people in order not to payout! they stole {$1800.00} from me!
Company Response:
State: TN
Zip: 37912
Submitted Via: Web
Date Sent: 2023-12-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-06
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: Our Business Paypal account was shut down without reason. They were unable to disclose why. There was a balance of {$1600.00} that they are refusing to release. XX/XX/XXXX XXXX funds were accepted XX/XX/XXXX and email was sent saying they were reviewing and shutting down our account and funds would be held for 120days. XX/XX/XXXX I recived emails that our funds were available. i went on the account and an error occured when trying to recieve funds. XX/XX/XXXX the account says it will not be able to release the funds till XX/XX/. I am a XXXX XXXX XXXX of 10 years. We just opened an online store and linked our paypal account to it. Our regular cutomers used this site and paypal to purchase hair products. they chose in store pickup. Our customers all have came to pickup their goods. But we have not recieived any funds for the goods. Paypal is holding it without reason. They have not reached out to any of our customers to confirm our business or recipet of goods. th Paypal has not contact number and their online help leads to nowhere. We are a small business and they are holding our money hostage. I have read many articles that they will keep the remaining balance as a 'fee '. HELP! This should be illegal.
Company Response:
State: IA
Zip: 52722
Submitted Via: Web
Date Sent: 2023-12-06
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A