Date Received: 2023-12-13
Issue: Trouble using the card
Subissue: Trouble using the card to spend money in a store or online
Consumer Complaint: I have a PayPal debit card and it used to work when I used it to make purchases in person at stores and then it all of a sudden stopped working and transactions were being declined when I tried to use the card. There was money available in the account and the purchases should have gone through however PayPal kept denying the purchases. I have contacted them numerous times and have spent many days and hours trying to get them to fix the issue which they have even stated is on their end but they refuse to fix the issue. They have promised a service and I have given them all my personal information in exchange for this debit card service and now they are not providing their part of the deal.
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-12-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-13
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Venmo froze my account and wont tell me why. I can not access my funds or transfer them to my bank. They are holding my money and not letting me get to it.
Company Response:
State: CA
Zip: 94513
Submitted Via: Web
Date Sent: 2023-12-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-13
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: Venmo wouldn't let me access any of my paycheck from my direct deposit and or anything out of my only account for 7 whole days now. I have no money and every day that I called them they just tell me that they can not do a single thing to help me. I have children to feed and an electric bill that was due which occurred for my electric to be dissconnected.
Company Response:
State: IN
Zip: 46516
Submitted Via: Web
Date Sent: 2023-12-28
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-14
Issue: Fraud or scam
Subissue:
Consumer Complaint: PayPal user XXXX XXXX contacted PayPal customer service today ( XX/XX/2023 ) with regards to this money, which was put into a holding account. According to customer service on XX/XX/2023, the money was put into this account because XXXX violated the user agreement. I was informed that I should be receiving a refund for the failed transaction, however, XXXX now informed me that I will no longer be getting this refund, according to PayPal customer service representative, XXXX. I would like PayPal Holdings , Inc. to be held accountable for committing the federal criminal offense of fraud, and to receive a full refund for the transaction that took place on XX/XX/2023, for {$1100.00}.
Company Response:
State: VA
Zip: 23451
Submitted Via: Web
Date Sent: 2023-12-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-13
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My PayPal account was suddenly and permanently restricted without any valid reason and the funds in my account have been frozen for XXXX days. I tried asking the PayPal customer service team for help but they said they couldn't help me recover my account. Just tell you whether it is a risk account or it can not be lifted, so it is a big disaster for our normal sellers. I have been using this account for some time and always work in good faith and comply with all policies and user agreements stated and in my Agree when registering an account. I have taken every step to minimize the risk associated with my account, but PayPal has still permanently restricted my account and says there are potential risks associated with it. I would request any information as to why PayPal feels they must restrict this account. There is no reason to permanently close my account as I believe I did nothing wrong to cause the account to be closed. Therefore, I am asking PayPal to re-investigate the issue and help resolve it. I'm willing to provide any information needed to investigate and help recover the account. I am willing to work with PayPal to minimize perceived risk. I'm asking you to help me recover my account. Reference ID : XXXX PayPal Merchant ID XXXX
Company Response:
State: CA
Zip: 92805
Submitted Via: Web
Date Sent: 2023-12-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-13
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My PayPal account was suddenly and permanently restricted without any valid reason and the funds in my account have been frozen for XXXX days. I tried asking the PayPal customer service team for help but they said they couldn't help me recover my account. Just tell you whether it is a risk account or it can not be lifted, so it is a big disaster for our normal sellers. I have been using this account for some time and always work in good faith and comply with all policies and user agreements stated and in my Agree when registering an account. I have taken every step to minimize the risk associated with my account, but PayPal has still permanently restricted my account and says there are potential risks associated with it. I would request any information as to why PayPal feels they must restrict this account. There is no reason to permanently close my account as I believe I did nothing wrong to cause the account to be closed. Therefore, I am asking PayPal to re-investigate the issue and help resolve it. I'm willing to provide any information needed to investigate and help recover the account. I am willing to work with PayPal to minimize perceived risk. I'm asking you to help me recover my account. Reference ID : XXXX PayPal Merchant lD XXXX
Company Response:
State: CA
Zip: 92805
Submitted Via: Web
Date Sent: 2023-12-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-13
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I have a PayPal account that Ive only used once. Suddenly, I started getting emails and texts that my account was compromised and being used suspiciously. I messaged with customer service, and they said they hadnt sent texts or emails, so I requested they close the account. In order to do so, they told me I needed to upload a copy of my drivers license and a bank statement. I told them I would not do that as it exposes me to fraud. They wouldnt tell me what the fraudulent activity was either. I told them I would not upload those documents, and they claim they cant close the account without them. Now theyre telling me I dont have to upload a bank statement just a drivers license. I once again said I wouldnt upload that, and they refuse to close the account without it. If there is suspected fraud on the account it needs to be closed - but they refuse to without my uploading sensitive information. This feels like a scam.
Company Response:
State: WA
Zip: 99202
Submitted Via: Web
Date Sent: 2023-12-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-13
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: XXXX XXXX me and my family received our refund of {$14000.00}. XXXX XXXX through XXXX XXXX me and my family did a little shopping for the XXXX we also paid a bill much needed, the bill paid didnt post right away because it usually takes about 3 days to post or for the bank to pull the money from the account. When XX/XX/XXXX came I was restricted from my account and my funds was frozen. This was ver disappointing and stressful. Email after email I sent. Call after call and each time I was given no further information or explanation to whats going on with my account or my families money.I continue to get more emails speaking of my case being escalated and further restrictions until the finally permanently deactivated my account. I sent all the information that was asked for immediately. Inside my emails I explained time and time again that the funds deposited to my account where my families, we where using the funds how we seen fit during the days of the so called suspicious activity, I also explained that my remaining balance should be sent to me or free up for transfer out of there account.upon further research me and my wife has found that this is an normal move for venmo, we found that a huge percentage of people have and are taking law action against the venmo co for these same actions. As soon as a user receives a huge or good enough deposit or transfer Venmo restricts them and freezes their account, with no actual true reason just using false information and holding on and stealing peoples money. They send you through a 180 day wait in case of theft prevention and when the 180 days are up, no one ever gets their funds back.This isnt fair, its theft and it seems like an pyramid scheme of some sort right before the holidays. I spoke to council and was told to put in my claim here first. My remaining balance is over {$8000.00}
Company Response:
State: MD
Zip: 21223
Submitted Via: Web
Date Sent: 2023-12-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-13
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Service provider : Venmo. Details : I set up two transfers on XX/XX/XXXX, for {$250.00} and {$54.00}, money to be withdrawn by Venmo from my XXXX XXXX XXXX checking account. On XX/XX/XXXX, Venmo withdrew the intended {$250.00} and {$54.00}. BUT, on XX/XX/XXXX, Venmo withdrew a duplicate {$250.00} and {$54.00}, which was unauthorized. Venmo did not notify me of this problem. I checked my bank account balance this morning ( XXXX XXXX ) and saw that the money had been taken twice. When I contacted Venmo, they said they are aware of the error and are working on fixing it. They couldn't provide a timeframe. They also did not have an official channel for me to file a complaint, only saying that they had created a help desk ticket for me. It is unacceptable that these duplicate transactions occurred. That is an additional {$300.00} of my money that is currently missing and I need it and I don't know how long I will be without it. It is additionally unacceptable that I wasn't notified of the problem, and I am only lucky that I saw the problem myself so I could do some damage control and make sure that my checking account won't go into overdrawn status.
Company Response:
State: MA
Zip: 02131
Submitted Via: Web
Date Sent: 2023-12-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-13
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I placed an order online from boschdevice.com for {$150.00}. the website turned out to be bogus. The transaction ended up stating it was from tiktok but I've never used tiktok before ever. so I told PayPal what happened and filed a dispute. They said they would investigate and let me know but I stead they denied it without saying anything. So I contacted them again and asked why and had to explain what happened again. Then as I went through all the info I had about the company I ordered from I discovered they use several different business names then somehow the end transaction says it's from XXXX XXXX. The only reason I decided to order was because they accepted PayPal for payment and I know they have a protection for buyers using them so I thought I was safe. I spoke to PayPal at XXXX point and they said not to worry that I was covered by their protection. Then they denied it! Since then I've filed disputes XXXX or XXXX more times and they've all been denied without any reason or anything! I'm so frustrated!
Company Response:
State: IL
Zip: 61938
Submitted Via: Web
Date Sent: 2023-12-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A