Date Received: 2023-12-12
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: XX/XX/XXXX is the most recent of multiple times speaking with PayPal this week. PayPal told me earlier this week to continue having funds sent to my account to unlock my account automatically. Today when I called two reps answered and said this is an attempt to collect a debt. The previous employees intentionally gave misinformation. The employee was XXXX, employee number XXXX
Company Response:
State: FL
Zip: 342XX
Submitted Via: Web
Date Sent: 2023-12-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-13
Issue: Other transaction problem
Subissue:
Consumer Complaint: I wish to file a complaint against PayPal. Here are the details of my dispute with PayPal : 1. On XXXX XXXX I did a search on PayPal for XXXX XXXX, to whom I was to send payment for materials for my workshop. Only one XXXX XXXX came up, and there were no other details that could have helped ascertain that this was the correct XXXX XXXX. 2. Unfortunately it was not, and I notified PayPal within 7 hours, while the transactions still pending, that I had sent the money to the wrong person. This is an option on PayPals dispute page. 3. The following day I sent payment to the correct XXXX XXXX. And notified PayPal, requesting that they be aware of the fact that there are TWO XXXX XXXX and that their search engine only brought up one. I asked them to please return the payment, as it was still pending. 4. Yesterday I received a notice from PayPal that my case was being closed because XXXX XXXX ( the wrong one ) had received the payment. No mention was made of any investigation into the fact that the money was sent to the wrong person, and that I received no materials in return for the payment. PAYPAL DID NOT INVESTIGATE THE DISPUTE BASED ON THE REASON GIVEN THEM FOR THE DISPUTE. These are PayPals details for the dispute : Transaction Date : XX/XX/2023 Payment Amount : XXXX XXXX Recipient : XXXX Transaction ID : XXXX Case Number : XXXX Thank you, I am a XXXX XXXX XXXX XXXX XXXX, pipe organs, violins, and early pianos. I can not afford to lose {$400.00}.
Company Response:
State: CO
Zip: 80207
Submitted Via: Web
Date Sent: 2023-12-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-13
Issue: Other features, terms, or problems
Subissue: Problem with balance transfer
Consumer Complaint: On XX/XX/ Venmo sent me an email stating that I may have violated their terms and they froze my account balance of {$4400.00}. I called them and wrote them emails. Finally, on XXXX XXXX Venmo emailed me that my account was permanently deactivated because of a violation of their terms. I've had the account almost 2 years without any problems. Venmo did NOT state how I could withdraw my balance. I called and was told that I have to wait until the Account Specialist emails me their decision. That they would either allow me to transfer my balance to my bank account or they would hold my funds for 180 days!
Company Response:
State: IA
Zip: 525XX
Submitted Via: Web
Date Sent: 2023-12-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-11
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Earlier this year my Paypal account was hacked. I resolved the dispute with my credit card company and removed that card and all my bank details from Paypal. I want to close my Paypal account ( XXXX XXXX ), but they refuse to do this unless I upload photo documentation to their system.
Company Response:
State: NV
Zip: 89102
Submitted Via: Web
Date Sent: 2023-12-11
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-11
Issue: Problem when making payments
Subissue:
Consumer Complaint: Greetings, Payment secured for stated late payments on paypal. Payment secured on XX/XX/XXXX. Online Payment System stated refund and continual of payment. Don't understand and I can not make any payments until the new year.
Company Response:
State: TX
Zip: 78521
Submitted Via: Web
Date Sent: 2023-12-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-11
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: Hi there, I am writing to file a formal complaint against PayPal, a prominent financial services provider, regarding a critical issue with my PayPal account, identified with Case Reference ID : XXXX, associated with the email address XXXX. Despite my repeated efforts to engage with PayPal to seek clarification and resolution, my account remains permanently limited, and I have yet to receive a satisfactory explanation for this action. Here is a detailed account of my situation : On XX/XX/XXXX, I received an email notification from PayPal requesting clarification on a transaction that occurred on XX/XX/XXXX, amounting to {$970.00}, using PayPal 's " Friends & Family '' feature. I promptly submitted all required documentation, including proof of address, bank statements, and passport identification, in strict adherence to PayPal 's request. I also provided a thorough explanation of the transaction, ensuring transparency and cooperation on my part. To my surprise, after PayPal 's internal review, I received an email stating that my account had been permanently limited due to a " potential risk. '' This unilateral decision was shocking, as I believed I had diligently followed PayPal 's instructions and provided all necessary information for a resolution. Despite numerous calls to PayPal 's customer support, I faced protracted wait times and was unable to connect with a representative to address my concerns. Additionally, my request for a callback via PayPal 's website remained unanswered. During one interaction, a PayPal support representative stated they lacked insights into the exact reasons for my account 's permanent limitation. The decision, made by an entity called the " Selection Department, '' was declared non-appealable. Adding to my frustration, a representative suggested seeking alternative payment methods and ceasing to use PayPal. When I requested a transfer to the " Selection Department, '' subsequent support agents refused, withholding information on the specific reasons behind my account 's limitation. I believe I have been unjustly treated, denied due process, and left without a transparent explanation for adverse actions taken against my account, causing significant distress and financial hardship. Although I filed a Complaint against PayPal through the XXXX XXXX XXXX ( Complaint No XXXX ) on XX/XX/XXXX, the case was closed before I could respond. According to their email, they believed the issue was resolved due to no response from my side. XXXX from XXXXayPal Global Customer Complaints & Advocacy responded, explaining that my remaining balance would be held for 180 days due to potential chargeback risks, with funds available for withdrawal on or before XX/XX/XXXX. I contacted PayPal Support because I am unable to issue a refund to the sender, and the sender was also unable to request a refund. PayPal Support offered assistance in issuing a refund if I provided the Transaction ID, which I did. However, PayPal later asserted that, according to their review, the transaction was a personal payment and could not be refunded in accordance with PayPal policy. It is crucial to highlight that this transaction is the only transaction that took place in my PayPal account. There is no possibility of chargebacks or other forms of reversals for this particular transaction if neither I nor the sender can not issue or request a refund. The decision to permanently limit my account is unjust and disproportionate. I reached out to the PayPal Executive Office at XXXX, as advised by XXXX, seeking resolution, but unfortunately, received no responses. I had already explained the transaction 's nature in detail to PayPal during their inquiry before the account limitation. Holding my funds for 180 days feels excessive and unfair, given the circumstances surrounding this singular transaction. Attached are relevant documents for further clarification. I seek your esteemed regulatory authority 's intervention for a thorough investigation and fair resolution. My objectives are to reinstate my PayPal account, regain access to the held funds, and cooperate fully with any required information or assistance. Please contact me for further details or clarification. Thank you for your prompt attention to this matter. I await your response.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-12-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-11
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On or about XX/XX/2023, I discoverered unauthorized transaction in my Paypal account. it was showing ACH transferes in 4 amounts. On XX/XX/2023 ACH transfere from my XXXX checking account for {$140.00} and {$130.00}. On XXXX XXXX two transactions for {$160.00} and {$180.00}. These all total {$630.00}. ( see upload ) I also discovererd 3 unknown and unauthorized emails in my account under the page called " USERS '', I personally removed them while I was on the phone with the paypay agent. I took a screenshot of this page before removing them. ( see upload ) The agent I spoke to said he could see what I was seeing in the Pappal Balace box was the amount {$270.00}, the agent had me transfere that amount back to my bank while he was on the phone. He told me the other amount had not yet cleared ACH transfere but should soon and instruted me to watch for it then transfer that back to my XXXX checking account too. on XXXX XXXX there was {$350.00} in the Paypal Balance box. I did as I was instructed and transfered that money back to my XXXX checking acct. The total of the 2 transferes I made is {$630.00}. the exact same amount that was removed from my account without my consent or knowledge. I have nevered shared my account information with anyone, not even my husband, he has his own account. I went to my bank and they provided a list of ACH Transactions to me that verifies all of this. ( see upload ) .I also closed that account with my bank so anyone with nefarious intentions would not be able to do anymore damage. Paypal now tells me that I owe them {$630.00}. they show a NEGATIVE- {$630.00} in my Paypal Balance box. ( see upload ) ... over the course of time there has been numerous calls and messaging to paypal iniciated by me in trying to resolve this issue, I did have 2 agents on the phone that stated it was an issue with their system and they would send it to someone else to look at it. So now we are at the point of Paypal saying I either Pay them {$630.00} or the will turn me over to a collections company. This is totally wrong!!! I have a very good credit score and this problem could greatly damage that. We may never know who did the initial transfere but we do know what has happened. someone accesed my bank thru paypal and removed my money. I discovered it before great harm was done and the money gone. I moved the same money back to my bank, So it was my money out of my bank account and my money into my bank account. I was foutunate to discover the attempt of theft from my account and stopped it. now it feels as if I am being punished ... it has caused an enormous amount off stress, making me feel sick. What I am asking is for paypal to realize their error and make the NEGATIVE- {$630.00} into a {$0.00} I do not use paypal as a bank ... .so this is always a {$0.00} I here by swear to the above. XXXX XXXX
Company Response:
State: IN
Zip: 46545
Submitted Via: Web
Date Sent: 2023-12-11
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-11
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: I have gotten my child support on venmo. My children 's father sent me {$120.00} via venmo. They flagged me trying to transfer my balance to my XXXX debit card because I hadn't received the venmo debit card yet and needed the money immediately. We'll they asked for ID which I provided then asked for card transaction history which I submitted as a checking account statement as that is the only available statement relevant to the card and they didn't accept it and closed the account permanently. Which I don't care about at this point. HOWEVER they said they are not releasing my funds back to until 180 days if they even do then for " loss prevention purchases ''. Which does not apply considering I NEVER got to use the new venmo before the did all this.
Company Response:
State: TN
Zip: 372XX
Submitted Via: Web
Date Sent: 2023-12-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-11
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: Venmo froze my acct and accepted funds from my bank that were in transit prior to the freeze. They offered no explanation why asked for my driver 's license to which I sent and my account is frozen and the money is stuck.in there and I have no access to it. They offered no solution other than wait and see. I use the acct for personal use.
Company Response:
State: NJ
Zip: 076XX
Submitted Via: Web
Date Sent: 2023-12-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-12
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: PayPal has permanently limited my business account under the email XXXX and tells me they can not discuss the reason because it would interfere with their security systems, and as a result, I am unable to access the funds in my balance. As per my account records, there is a balance of {$940.00} within my PayPal account. However, despite multiple reminders and attempts to rectify this issue, PayPal has withheld my funds and imposed a 180-day hold period, during which I am unable to transfer or withdraw the funds. While I understand that certain measures may be taken to ensure account security and adherence to company policies, I have broken XXXX policies, XXXX terms and conditions and this decision has caused significant financial hardship for me. I have made every effort to resolve this matter amicably, but it is clear that further action must be taken to ensure a fair and timely resolution.
Company Response:
State: TX
Zip: 76065
Submitted Via: Web
Date Sent: 2023-12-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A