Date Received: 2023-12-06
Issue: Money was not available when promised
Subissue:
Consumer Complaint: paypal is holding our funds for over a year they are requesting credit card statements that was never used on our account and wont release donated money we got from others
Company Response:
State: NY
Zip: 11205
Submitted Via: Web
Date Sent: 2023-12-06
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-06
Issue: Fraud or scam
Subissue:
Consumer Complaint: VENMO STOLE {$1500.00} FROM ME! since XX/XX/2023 my funds are stuck in Venmo! they do not allow me to add a new bank account to withdraw my funds!
Company Response:
State: TN
Zip: 373XX
Submitted Via: Web
Date Sent: 2023-12-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-06
Issue: Fraud or scam
Subissue:
Consumer Complaint: I need urgent help with Venmo! They stole {$3300.00} from me! since XX/XX/2023 they refuse to let me add a new bank account for withdrawal. In XXXX I finally was able to add a new account but then they did not let me withdraw my money! they removed my access to the account! my password is not working anymore. they send an email I should reset it! but this is another verification loop which does not work! the just fool me to keep me funds! they require law enforcement intervention. these people are criminals
Company Response:
State: MD
Zip: 20603
Submitted Via: Web
Date Sent: 2023-12-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-07
Issue: Opening an account
Subissue: Account opened without my consent or knowledge
Consumer Complaint: PayPal Fraudulently opened a checking and savings account in my name without my consent. All charges on this account or accounts are fraudulent. The IP address used to login to the account doesnt match my IP address, the email address used to register the account doesnt match my email address. The cards werent ever sent to me. I didnt sign any applications nor have given my authorization to PayPal to open said accounts. PayPal proceeded to fraudulently link several banks and accounts and cards to this fraudulent account. PayPal then proceeded to falsely accuse me of opening these accounts based on their analysis. None of these Debit cards match any of my accounts nor cards. They allowed funds transfers without my consent. Again I never had access to these accounts. These accounts listed are fraudulent bank accounts and have been closed due to identity theft as proper protocol. PayPal says they verified these and then later said they are having a problem verifying the cards linked. PayPal charges these accounts over {$5000.00} in identity fraud charges. PayPal refuses to close the account and said they cant speak to me about the matter. Yet PayPal has yet to provide proof I signed any application or granted my authorization. PayPal transferred these funds and PayPal authorized these accounts. I have not signed any applications and my consent was not granted to open the fraudulent accounts. Im a victim of identity theft and the email address XXXX IS FRAUDULENT. XXXX XXXX XXXX. PayPal is now attempting to collect this debt which I never obtained. I did not receive any monetary benefits from these accounts and I want them closed as fraudulent applications. I will not pay this collection agency and I am disputing this debt which is in my legal rights. PayPal has an obligation as a financial institution to research and resolve identity fraud. Yet this fraud was caused by PayPal. Opening accounts without my consent.
Company Response:
State: TX
Zip: 75087
Submitted Via: Web
Date Sent: 2023-12-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-07
Issue: Fraud or scam
Subissue:
Consumer Complaint: Hello On XX/XX/XXXX i was trying to purchase an animal from the website XXXX I received an email from XXXX with the amount of {$200.00} with the invoice of a payment where was saying that i can pay with PayPal. Ive been asked to send the money as friends and family opition so they dont get a fee. They gave me So i proceed with the order and transfered the money to where i was asked. After that i received an aditional email saying that i have to pay an extra fee for the animal because it got stuck at the post due to some quarantine. Thats where i realised i was scammed. First i tried to contact a person who i sand money he said he doesnt know anything about it and he was asked by a friend just to cash money. Than i contacted paypal they said that they do not cover those transactions and i should contact my bank. So i did and my bank said that they can not do anything about it. So im reaching out to file a complaint
Company Response:
State: MA
Zip: 024XX
Submitted Via: Web
Date Sent: 2023-12-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-06
Issue: Problem caused by your funds being low
Subissue: Late or other fees
Consumer Complaint: I am a XXXX man who XXXX XXXX, there is this lady who came to my store said she needs to buy something and said her husband wants to send {$100.00} for what she got and I gave her my PayPal for the transaction, now its getting to my notice they disputed the transaction and I think they want to steal my money or goods PayPal just dropped me the notification and I think I want talk to help me out, Transaction id XXXX
Company Response:
State: IL
Zip: 611XX
Submitted Via: Web
Date Sent: 2023-12-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-06
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: I am a business man who sells groceries, there is this lady who came to my store said she needs to buy something and said her husband wants to send {$100.00} for what she got and I gave her my PayPal for the transaction, now its getting to my notice they disputed the transaction and I think they want to steal my money or goods PayPal just dropped me the notification and I think I want talk to help me out, Transaction id : XXXX
Company Response:
State: IL
Zip: 611XX
Submitted Via: Web
Date Sent: 2023-12-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-05
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: they ban my account without any clear reasons.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-12-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-05
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I created an account with the name I used at every of my financial institution and here is same I used at PayPal.inc, my drivers shortened my name which is the same license I used with every other bank verification and it was accepted, they asked me to change the name which I did and then they asked for each bank statement of all my cards linked to the PayPal and I made effort submitting them, my boss paid me {$1000.00} to my account for a maintenance job I was supposed to go fix on Saturday and till now I havent gone because I couldnt access my PayPal account, then they came this morning saying they cant offer me there service anymore after I went to through stress and submitting all kind of document to XXXX knows who I have been submitting it to in PayPal app, if they really cant offer me there service let them refund the {$1000.00} back to my boss and take there account back I dont need it or they release my account for me to take my money out and unlink all my cards and bank details from it, I really cant wait 180 days for all that drama they have started since Friday I have been waiting.
Company Response:
State:
Zip: 616XX
Submitted Via: Web
Date Sent: 2023-12-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-05
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I hope this message finds you in good health. I am writing to appeal the permanent limitation placed on my PayPal account, associated with the email address XXXX I firmly believe that this limitation is the result of a misunderstanding, as I am confident that I have not violated any of PayPal 's policies or engaged in any unauthorized activities. As a dedicated PayPal user for an extended period, I have consistently adhered to PayPal 's terms and conditions. Maintaining a positive and trustworthy relationship with PayPal is of great importance to me, and I am fully committed to resolving any issues or concerns that may have led to this unfortunate situation. I kindly request that PayPal conducts a thorough reevaluation of my case, carefully examining the circumstances surrounding the permanent limitation of my account. I am confident that this review will reveal an error or misunderstanding. I am prepared to provide any necessary documentation or information to support my appeal. Reinstating my PayPal account would not only alleviate the current financial inconvenience but also enable me to continue using PayPal for secure and efficient financial transactions, just as I have done in the past. I deeply appreciate your prompt attention to this matter and kindly ask that you initiate the review process without delay. If there are specific documents or details required from my end to facilitate this process, please do not hesitate to inform me. Thank you for considering my appeal. I eagerly await a swift resolution of this issue and the opportunity to resume using PayPal 's services.
Company Response:
State: CA
Zip: 90650
Submitted Via: Web
Date Sent: 2023-12-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A