Date Received: 2023-01-14
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hello, XXXX XXXX, my PayPal account can not be linked to the bank and withdraw cash. I have contacted the PayPal customer service representative many times and the problem has not been resolved. Please help me, thank you
Company Response:
State: CO
Zip: 816XX
Submitted Via: Web
Date Sent: 2023-01-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-14
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hello, XXXX XXXX, my PayPal can not be linked to the bank and withdraw cash, please help me, thank you
Company Response:
State: CO
Zip: 807XX
Submitted Via: Web
Date Sent: 2023-01-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-14
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hello, XXXX XXXX, my PayPal can not be linked to the bank and withdraw cash, please help me, thank you
Company Response:
State: CO
Zip: 807XX
Submitted Via: Web
Date Sent: 2023-01-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-13
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/XXXX, Paypal sent me an email stating - " You can no longer do business with PayPal. After a review, we decided to permanently limit your account as we found potential risk associated with it. '' I don't use this account and would like to close it, and there is a credit card linked to the account. Paypal will not let me remove that credit card, nor will they let me close the account. On XX/XX/XXXX, I received a fraudulent request for payment through Paypal. I called Paypal using the number directly from their website and spoke with someone who tried to take over my computer. I hung up, but I can not reach a legitimate person at Paypal to get the account closed. If Paypal has " permanently limited '' the account, why are they accepting payment requests? Fraud is clearly happening, and the account just needs to be closed.
Company Response:
State: CO
Zip: 80904
Submitted Via: Web
Date Sent: 2023-01-14
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-14
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hello, XXXX XXXX, my PayPal account can not be linked to the bank and withdraw cash. I have contacted the PayPal customer service representative many times and the problem has not been resolved. Please help me, thank you
Company Response:
State: TX
Zip: 75241
Submitted Via: Web
Date Sent: 2023-01-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-14
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I was unable to log in to my PayPal account for no reason last yearXXXX and received an email from paypal told me that some activity on my account that didn't match my usual activity. they are concerned someone may be trying to use my account without my permission. I changed my account password as they requested and they told me that Access to my PayPal account has been restoredXXXX, but when I logged in my account, I was asked to submit proof of identity. I am a XXXX living in the XXXX, and I often need to ask for help from merchants to buy some goods for my families and friends in my country, and I also need to find someone to help me with some financial transactions in my own country, this is not an unusual activity nor is it a hack of my account. PayPal has unreasonably and recklessly restricted my account, which has caused me a lot of trouble in my life and study. PayPal is a big company, and its influence in the United States and even internationally is huge, so it should be more responsible and can not be so XXXX and lack of judgment, because XXXX of their miscalculations will I hope that PayPal can restore my account so that I can conduct transactions and live normally, without my PayPal account, a lot of my daily life has been put on hold.
Company Response:
State: PA
Zip: 160XX
Submitted Via: Web
Date Sent: 2023-01-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-14
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/2022, my friend XXXX gave me a prepaid gift card as a gift for the care and support I gave him during his illness with XXXX. In order to remember our mutual help and friendship, I let him register the card in his name, I was going to use the card in a store, but I needed to order something on a foreign website and I didn't want to expose my personal privacy and credit card information on a website outside the XXXX. So I tied the gift card to link my paypal account and successfully paid for the order, I haven't too much thoughts then removed the card because there is no money in it anymore, I didn't change the card to my name, even though I have the receipt and picture of the card, actually I can do it but I ignored it. Because it linked to my paypal account without any problem and paid successfully, I ignored the name issue, but perhaps because of this little accident, XXXX days later, paypal cancelled my order without any explanation and without giving me any opportunity to explain or verify it, and just brutally and permanently limited my account, I received an email told me that I no longer could use the paypal because of potential risks. I was mistakenly considered a fraud by the foreign merchant and refused all my future transactions. Even though I compensated the merchant for the loss but they said they didn't receive. they still refused trade with me. Paypal returned the money on XX/XX/2022, however the gift card was locked, I called the gift card bank a few days later and was told that the money had been returned but I needed to fax them some receipts, since the gift card was purchased by XXXX, I didn't fax it to them. A few days ago at the XXXX XXXX XXXX XXXX party, XXXX told me he didn't contact the card company because he was too busy and he would contact them to unlock the card when he is free, we put this unpleasant experience.A few days ago the merchant contacted me and said they had misunderstood me due to some carelessness, they actually received my compensation, so they invited me to continue trading with them and welcomed me to buy again, but my PayPal account was permanently limited. and I couldn't continue shopping because of a small misunderstanding. I can not continue to shopping, I was so unlucky, but I can not understand they unilaterally permanently limited my account. this decision and punish is too harsh for me, yes! I consider it a punishment because it has negativel affected me.
Company Response:
State: MA
Zip: 02155
Submitted Via: Web
Date Sent: 2023-01-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-13
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hello, XXXX XXXX, my PayPal account can not be linked to the bank and withdraw cash. I have contacted the PayPal customer service representative many times and the problem has not been resolved. Please help me, thank you
Company Response:
State: OR
Zip: 97338
Submitted Via: Web
Date Sent: 2023-01-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-13
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hello, XXXX XXXX, my PayPal can not be linked to the bank and withdraw cash, please help me, thank you
Company Response:
State: TX
Zip: 75115
Submitted Via: Web
Date Sent: 2023-01-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-13
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hello, XXXX XXXX, my PayPal account can not be linked to the bank and withdraw cash. I have contacted the PayPal customer service representative many times and the problem has not been resolved. Please help me, thank you
Company Response:
State: TX
Zip: 75189
Submitted Via: Web
Date Sent: 2023-01-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A