Date Received: 2023-01-13
Issue: Money was not available when promised
Subissue:
Consumer Complaint: On XX/XX/ I sent money to a recipient through Venmo in the amount of {$300.00}. I selected their payment protection service, that indicated it provides protection when purchasing a good or service. It did not clearly indicate the funds would be held for 21 days. In their fine print it does indicate they may place a hold on funds for certain reasons but does not specify any time limit - let alone a 21 day on funds. During this time Venmo has retained possession of the money, undoubtedly using it for financial gain for their company. They will not provide me any information on when and if the hold will expire or reverse it at my request. Both I and the recipient are at their mercy until they decide to release my funds.
Company Response:
State: CA
Zip: 94509
Submitted Via: Web
Date Sent: 2023-01-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-12
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hello, XXXX XXXX, my PayPal can not be linked to the bank and withdraw cash, please help me, thank you
Company Response:
State: TX
Zip: 75134
Submitted Via: Web
Date Sent: 2023-01-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-12
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: On XX/XX/23 I received an email from Paypal about having unclaimed funds in an account with them. I tried to log into the account and supplied a valid username and password. However the website said it needed to send a code to my phone number of record to verify the account. I pressed the agree button, but the website said it couldn't use my phone number to verify the account. A secondary option was to have them call me at that number... I pressed agree, but the website once again said they couldn't use that number to verify the account. A third option was to call them directly. I did so, but it said due to delays they would call me back. They did call back 3 times, but each time when I said hello, there was no answer. I re read the initial email and it had a phone number to call. I called that number and I was told I had over {$1300.00} in the account, but they couldn't give me access to the account. One person even had me renew my password, but no access to the account. The final person told me that I couldn't have access until I told them the account number of the original bank account I used to open the account. That had been years ago and I have closed that account and don't have records for it. The rep said he couldn't give me access to the account until I provided that information. At this point I have over {$1000.00} in a paypal account that I can't gain access to, even though I have provided them with a valid email/password/phone number. They even asked me for the last 4 of my social security, but the last rep said I don't have a social security number on file. Please help me gain access to my account. Thank you.
Company Response:
State: AZ
Zip: 85298
Submitted Via: Web
Date Sent: 2023-02-02
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-12
Issue: Fraud or scam
Subissue:
Consumer Complaint: Hi! I purchased an item online on XX/XX/XXXX by using PayPal services under they promised protection. I filed a complaint with PayPal on XX/XX/XXXX bc the seller havent provided shipping information and tracking information.Payment closed my case bc the seller eventually provided a tracking information.By that PayPal closed my complaint bc by their policy if the seller provided the tracking information for the item they will close the complaint. By tracking the package I should have received the item by XX/XX/XXXX but I never did it. After calling XXXX they said the package been delivered to other address in our city and an other person and not to us.They say the package never been addressed to usXXXX refused to give us more information bc of privacy reasons. After telling this to PayPal they refused to help us even there are evidences on our sides.They havent even opened an another case.I am unfortunately looks like got scammed and PayPal refuses to fulfill they promise to protect me and get me a refund.And also very concerning PayPal doesnt require sellers to provide evidence when they ship the item what is the name of the recipient and what is their exact address.So scammers can just give a tracking information and just send a made up package to a made up random address in the same city. The value of the item was 2020 $ It was a XXXX XXXX. Please note the proof of delivery does not show the address where the package been delivered.This is bc privacy reasons and bc the package wasnt addressed to me.
Company Response:
State: NC
Zip: 27407
Submitted Via: Web
Date Sent: 2023-01-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-12
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: Venmo charged me a fee for " purchase protection '' per usual with many transactions. One transaction did not go well, which resulted in myself having to file a dispute for " not receiving merchandise ''. As shown in the attached supporting documentation that makes this statement factual, venmo has gone through many lengths avoiding their obligation to insure the loss of funds from the transaction. The claim was denied for many different reasons that had no truth or ground to it. Some excuses didnt even make sense because their reason was wildly irrelevant such as " terms of agreement state crypto currency is not eligible to be refunded '' or " didn't respond to request in time ''. I have spent several days trying to resolve this with them, making one appeal at a time then it getting denied for an outrageous irrelevant reason. Even their own staff are confused at the answers and explanation for these denials which is shown in attached documents as well.
Company Response:
State: PA
Zip: 16506
Submitted Via: Web
Date Sent: 2023-01-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-12
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I used PayPal to send an instant payment, like I always do when using this service, to a friend. PayPal decided to put a hold on the instant payment, calling it an echeck. The payment I made was on XX/XX/23. My bank released the funds on XX/XX/23. To date, ( XX/XX/23 ) PayPal still has not released the funds. When I called to inquire, I was told it was on MY banks end where the problem lay. I called my bank and it was not my bank holding the funds. I believe PayPal received the funds from my bank and is holding them for their use. When I asked the PayPal representative why they are holding the funds he stated that it is a banking regulations that requires them to hold the funds. If this is true, then why don't they hold ALL funds paid out to individuals? Additionally, if it is a banking regulation, and they are not a bank as the representative told me several times, shouldn't they have to follow the same release of funds schedule as a bank? I would appreciate your investigation to this matter as I believe PayPal is unlawfully and unjustly holding fund.
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-13
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX, I used PayPal XXXX XXXX service to make a payment of {$1600.00} and {$1200.00} to a XXXX credit card. PayPal claims payments usually take up to XXXX business days. The payments didn't post until XX/XX/XXXX. After searching around on the internet about the problem I found out that there were many other people experiencing the same problem with funds that were held up from XXXX/XXXX - XX/XX/XXXX. First I chatted with XXXX on XX/XX/XXXX and asked them to investigate the missing payments. Then I contacted XXXX also on XX/XX/XXXX, the PayPal subsidiary that handles money payments. They told me the payments I made show as sent and that I should let XXXX conclude it's investigation and if that didn't work I could dispute the payments with XXXX. Today when I discovered this post by searching the internet : https : XXXX # XXXX - I found out that the payment company that PayPal/XXXX use XXXX XXXX XXXX called XXXX. Apparently many other people in that post/thread as well as other threads on the internet have complained about their XX/XX/XXXX payments also being delayed until today, XX/XX/XXXX. I didn't contact XXXX, because by the time I discovered the company resposible, other customers had called and alerted them about the problem and they fixed it. The PayPal XXXX XXXX service has been very handy for me in the past, but delays in their payment handling have been more frequent and longer. I want to continue using their service but I'd like to know why my money is being held more frequently and longer. I've experienced 7 day delays in the past but 16 days for them to process a payment is worrisome. I am concerned as to why they are holding the money so long and whether it is truly just a mistake on their part or whether there's more to it.
Company Response:
State: HI
Zip: 967XX
Submitted Via: Web
Date Sent: 2023-01-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-13
Issue: Fraud or scam
Subissue:
Consumer Complaint: This is through pay pal. Everytime I try to click on it under dispute invoice it says error. Pay pal can't see it on there end. XXXX has no information to contact to dispute. I never authorized this nor do I know who this person is or what this invoice is for. This is fraud. Please advise on next step.
Company Response:
State: IN
Zip: 46151
Submitted Via: Web
Date Sent: 2023-01-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-12
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hello, Monetary Authority, my PayPal account is permanently XXXX. I received cash withdrawal email notification after 180 days of account balance, but I still can not complete the linked bank and cash withdrawal. I have contacted the customer service representative many times and the problem has not been resolved. Please help me, thank you
Company Response:
State: TX
Zip: 75070
Submitted Via: Web
Date Sent: 2023-01-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-12
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hello, XXXX XXXX, my PayPal account can not be linked to the bank and withdraw cash. I have contacted the PayPal customer service representative many times and the problem has not been resolved. Please help me, thank you
Company Response:
State: CO
Zip: 80538
Submitted Via: Web
Date Sent: 2023-01-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A