Date Received: 2023-01-18
Issue: Money was not available when promised
Subissue:
Consumer Complaint: On XX/XX/2023 {$40000.00} was paid to my Paypal account from a client for a service ( general contracting ). As of today, I've only been allowed to withdraw {$10000.00} of the money that is sitting in my Paypal account. Simply, I have not been allowed access to the remaining $ XXXX. When I called customer service, I was initially told I needed more information to confirm it was a legitimate sale and I am the legitimate account holder. I provided them with two forms of ID, a copy of my bank statement, my business license, insurance info and the buyer/sender/client got on a three way call and confirmed it was a legitimate sale. He also did what they asked him to do online. I've been calling everyday to gain access to my funds. Each time I call, I'm given a different excuse... XXXX always ends with them telling me it is a large amount of money and it triggered their security measures. " Wait 48 hours ''. They can not identify an issue on my end ; they have confirmed that my bank account checks out, my identity, the client confirmed the legitimacy of the transaction and the money cleared, they have all of my information, nonetheless, they claim there is no person to override the system which is preventing me from withdrawing my money. " The money is in your account ; our system is just blocking you from withdrawing it ''. I am a XXXX XXXX XXXX I find it unacceptable that Paypal is allowed to take 2.99 percent of the money paid to mXXXX XXXX an extra fee that I knew nothing about- then hold my money for an indefinite time. It feels like extortion. Based on their cavalierness during discussions, I can not imagine that I am the only one this is happening to. There needs to be some accountability on their part. Equally important, I need them to release my funds. I hope you can help!
Company Response:
State: DC
Zip: 200XX
Submitted Via: Web
Date Sent: 2023-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-18
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2020 I contacted what I thought was a dog breeder in XXXX for a sale of a dog, we had communicated back and worth a bit, which I have copies of if needed and I agreed to purchase a dog, once I agreed they asked if I had paypal/venmo, so after some conversation I sent monies via paypal/venmo, then I was sent a confirmation that they received monies and I was sent a tracking number after another conservation of shipping the puppy and I was told the puppy would be here in the next 24 hours. I then agreed to send another amount for the insurance of puppy. I never received the puppy. I then contacted the contact person and transportation company with no success of getting my monies back. I contacted the police right away and they have been doing a on going investigation with no success of getting monies back. I called paypal/venmo and they were no help at all. Total amount was {$1700.00} breeded was XXXX XXXX XXXX
Company Response:
State: MD
Zip: 21601
Submitted Via: Web
Date Sent: 2023-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-18
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: My XXXX business has a PayPal account. I recently added functionality to our account to sell services through Paypal, and set up a temporary sales site to host a sale we are having. I wanted to make transactions easy for my customers, instead of using our regular management software, which requires them to set up an account, and go through a lot of steps. Paypal held our funds as a " new vendor '' saying that I needed to confirm my phone number ( which I did ), link and confirm a bank account and a card ( which I did ), and have at least {$200.00} in transactions ( which we exceeded ) as well as a certain number of transactions ( which we exceeded ). I called to ask if there was any way to expedite releasing my funds, and I spoke with someone who took information about my business such as the website, how much we expected to be bringing in, and the nature of my business. He said he was sending it to their back office. The next thing I know, I am being asked for every piece of paper my business has ever needed : incorporation papers, license or accreditation, financial paperwork, etc. AND that it would take them 5 days to review. I can not operate my business when ALL of the funds that are rightfully mine are being held. I seek help and relief.
Company Response:
State: NY
Zip: 11221
Submitted Via: Web
Date Sent: 2023-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-17
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal account associated with a closed business is unable to be closed. They retain bank and credit card details and will not remove them.
Company Response:
State: IN
Zip: 47401
Submitted Via: Web
Date Sent: 2023-01-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-16
Issue: Fraud or scam
Subissue:
Consumer Complaint: Hello my name is XXXX XXXX, I am an XXXX XXXX XXXX. PayPal has held my funds illegally without me having done anything to the company. I just woke up and found the have locked my entire savings. I want my money released as I have Bills to pay. My PayPal email is registered as XXXX.
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-16
Issue: Other transaction problem
Subissue:
Consumer Complaint: Please see attached ( 2 ) files. After PayPal " Executive Escalations '' denied my request for refund, I filed a dispute with my XXXX XXXX. They have been working with XXXX on this issue but, as you can see from my letter to the XXXX XXXX, nothing has been resolved after a number of weeks.
Company Response:
State: CO
Zip: 80525
Submitted Via: Web
Date Sent: 2023-01-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-16
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: Because PayPal had to honor their Buyer Protection Program and they are refusing to give us working XXXX XXXX as they did in the past, it would appear that now they feel that THEY ARE ENTITLED to SHUT OUR BUSINESS DOWN without any explanation whatsoever. This complaint is to add to the contemporaneous record. Please see the screen video that I have attached. ***Since this is a matter that may involve discrimination all communications should be in writing at the address listed on this complaint.
Company Response:
State: NY
Zip: 113XX
Submitted Via: Web
Date Sent: 2023-01-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-17
Issue: Fraud or scam
Subissue:
Consumer Complaint: Paid {$44.00} through PayPal on XX/XX/23 and the person I sent it to turned out to be a scammer. On XX/XX/23 They asked for more money when I told them no they tried to scam me again. Told them to refund my money and they blocked me.
Company Response:
State: NM
Zip: 87114
Submitted Via: Web
Date Sent: 2023-02-15
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-17
Issue: Fraud or scam
Subissue:
Consumer Complaint: I received an email on XX/XX/2022 from PayPal saying that a request for money had been made for {$1300.00}. I then logged in to my PayPal account using my password and there was an invoice for that amount. To the right of the amount it said " if you don't recognize this transaction please call '' an 888 number. The person who answered stated that a IPhone 14 was purchased from Michigan under my account, but he could refund my money. Since I was already on PayPal, he then used a program that I had to type in my name and the amount, but he said it had to be done in {$600.00} increments, and I had to be very careful when typing it in. But when I typed in {$600.00}, it came up as {$6000.00} ( I assume they manipulated that ) so then he said I would have to pay that back, and said PayPal banks with Target, and I would have to go buy {$4500.00} in target gift cards, and take pictures and send them to him. He then told me to look at my bank account and he showed that they had transferred the {$4500.00} back, but I was to wait until the next morning to finalize. I was awoken in the morning to a text from my bank that they had taken all but .09 cents from my account.
Company Response:
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-16
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Venmo decided after 7 years of using my account for the same thing that I violated there policies of account use. 7 years I have been using my venmo for the exact same thing amd a the sudden I'm deactivated for life. Now I have {$7700.00} in that closed account that I can't access and they have no sense of urgency to help me or even respond to me. I have a famliy to support and all they want to do is sit on their XXXX and hidden behind emails only while the contract customer service to XXXX and teach them to copy and past XXXX. Pathetic is an understatement for how they do business amd it should be illegal for them to steal my money.
Company Response:
State: TX
Zip: 786XX
Submitted Via: Web
Date Sent: 2023-01-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A