Date Received: 2023-01-20
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: Hi good day, please help me to resolvemy problem. I'm using my Paypal Account since XXXX and then one day they send an email that's say 's " You can no longer do business with PayPal ( Ref ID - XXXX ) '' on XXXX XXXX Paypal is the only way that I know to get the payment of my customers. I begging you please help me thank you and godbless.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-20
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: XXXX XXXX XXXX email : XXXX Paypal Account request to restore
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-18
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Hello, XX/XX/22 Unauthorized charge made to my card for {$100.00} to XXXX 's. XX/XX/22 Unauthorized charge made to my card for {$20.00} to XXXX XXXX. On or around XX/XX/22 I disputed these charges IMMEDIATELY upon learning of them being charge to my account. On or around XX/XX/22 Venmo replied and denied my dispute. They said they reviewed my account and no error occurred. I reviewed my debit card agreement between Venmo and I and it says : Rule XXXX Under XXXX Rules, you will not be held responsible for unauthorized transactions if you have used reasonable care in protecting your Card from loss or theft and you have promptly reported to Venmo when you knew that your Card was lost or stolen. Again in Rule 16.1 Protection for Unauthorized Transactions and Other Errors. When an unauthorized transaction or other error occurs in the Venmo Account, including unauthorized transactions that occur because the Card has been lost or stolen, Venmo will cover you for the full amount of every eligible unauthorized transaction or other error as long as you follow the procedures discussed in Section XXXX ( Notification Requirements ) or the Venmo User Agreement, as appropriate ( the Protection Policy ). I followed policy in reporting the charges when I learned about them, as well as I have not allowed anyone access to my card or PIN number. The charged were made by someone pretending to be me and submitting my card for payment on my behalf without my knowledge. Furthermore, I have attempted to appeal the decision to deny my dispute, and Venmo has made it impossible for me to appeal this decision. Therefore, making me liable for the unauthorized charges when it clearly states in the agreement between us that I would not be held liable and that Venmo would cover me for the charges. Therefore, this is not a satisfactory decision to deny, and they are not standing by their own policies. I feel a class action should be filed against them as well for this, as they have denied unauthorized charge disputes before as well when unauthorized charges were made that I disputed in a timely manner.
Company Response:
State: KS
Zip: 67213
Submitted Via: Web
Date Sent: 2023-02-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-18
Issue: Other service problem
Subissue:
Consumer Complaint: A friend sent me {$4.00} through Venmo to pay me back for lunch. I received a text message from Venmo notifying me of the transfer with a link to sign up for an account so I could retrieve the funds. When I followed the link and tried to sign up with my phone number, I received an error that it needed to be a mobile number. I contacted their support with details about my phone service and the fact I had already received an SMS message from them, and their response was that they only support mobile numbers from cell carriers like XXXX, XXXX, XXXX. My phone number is fully capable of receiving SMS and I have used it with other services using SMS for things like XXXX, but it is not tied to a cell/mobile XXXX. I have a number with XXXX ( https : //jmp.chat/ ), which some might see as a VoIP service. I do not think it's appropriate for Venmo to exclude numbers based on arbitrary criteria if those numbers are capable of functioning with their service. I do not have phone service with any other provider but XXXX, and I do not have a phone that can install apps from the XXXX XXXX XXXX or XXXX Play Store. Begin personal information : My phone number that I am trying to sign up with is ( XXXX ) XXXX. It was previously with mobile carriers including XXXX and XXXX XXXX, and I have had it for over 15 years porting from provider to provider.
Company Response:
State: WI
Zip: 548XX
Submitted Via: Web
Date Sent: 2023-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-18
Issue: Other transaction problem
Subissue:
Consumer Complaint: PayPal- money taken on Both ends and they have not issued me my refund. Its been weeks XXXX XXXX XXXX : {$1500.00} Date : XX/XX/2023 Ive reached out to seller and called numerous of times. The money is out of sellers account and its just being held
Company Response:
State: IL
Zip: 60431
Submitted Via: Web
Date Sent: 2023-01-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-18
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: My complaint is against VENMO, which is an online money transfer service. On or about XX/XX/2023, my sister sent me {$100.00} using VENMO. This money has been held up by VENMO as they allege that an email address *I no longer use* is associated with fraudulent activity. This old email address was in use and compromised when XXXX was hacked a year or so ago. I responded to VENMO using its online form and advised I no longer use the account in question and asked them to release my funds. They have refused to do so and continue to allege fraudulent activity connected with my *former* email account. I am XXXX XXXX XXXX and retired. I live on a modest income and need the money my sister sent to me to take my dog to the vet. I am asking for my money {$100.00} to be released for transfer to my bank account by VENMO. Neither my sister nor I can afford to lose {$100.00}. I will close my VENMO account once I receive the {$100.00} and transfer it to my bank. Thank you for your help with this matter.
Company Response:
State: NV
Zip: 89502
Submitted Via: Web
Date Sent: 2023-01-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-17
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: Venmo ( XXXX ) has froze the funds I have in my account. I have called the company and they told me to email them and that they do not deal with issues over the phone. I have emailed them done everything that they asked me to do for them to unfreeze my account. Funds that I got in my account they froze it the same day. It has been months now and they have yet to release my money to me. I tried to change my phone number and they froze it. They are holding XXXX it has been stressful to get this resolved. I am asking that my funds get released and to close my account with Venmo.
Company Response:
State: WA
Zip: 98248
Submitted Via: Web
Date Sent: 2023-02-21
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-17
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I'm writing to appeal the sudden, permanent limitation of my Paypal account without a valid reason. I have followed all of the user agreements and have not done anything wrong. I understand that it is important to review accounts to keep Paypal a secure environment. I am willing to provide any information necessary to help reinstate my account and kindly ask that you re-examine the matter and allow me to regain access. Thank you.
Company Response:
State: KY
Zip: 42003
Submitted Via: Web
Date Sent: 2023-01-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-17
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I reached out to PayPal and ( subsequently Venmo since PayPal uses that as well ) to find reason as to why my accounts were frozen. Earlier this XXXX, after I had gotten back from vacation, I had to contact PayPal via email and multiple phone calls as to why my account was frozen and how I could proceed with reinstating my account. After overtly long phone calls with the representatives, they outright denied further assistance with finding out why it was closed ( and directing me back to disputes -- even though that wouldn't help ) Earlier today, I had a similar cycle with Venmo, both in email and phone form.
Company Response:
State: CA
Zip: 95624
Submitted Via: Web
Date Sent: 2023-01-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-17
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: PayPal charged {$140.00} onto my XXXX XXXX XXXX shown as a transaction from XXXX. I have handled this with both PayPal and XXXX to no avail. Both PayPal and XXXX is trying to cover-up this charge as the file will reflect. I am attaching a letter address to Consumer Financial Protection Bureau explaining all of the handling I have given this problem. I have also attached 3 Exhibits that supports everything I am contending regarding this fraud. Neither PayPal nor XXXX can explain what the charge is for nor can either provide any information on this charge. I have not made any transactions with XXXX for a number of years.
Company Response:
State: MO
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-03-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A