PAYPAL HOLDINGS, INC


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"Products" offered by PAYPAL HOLDINGS, INC with at least one, but usually more complaints:

Bank account or service - (CD) Certificate of deposit
Bank account or service - Cashing a check without an account
Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account - CD (Certificate of Deposit)
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Checking or savings account - Savings account
Consumer Loan - Installment loan
Consumer Loan - Personal line of credit
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card - Store credit card
Credit card or prepaid card -
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Gift card
Credit card or prepaid card - Government benefit card
Credit card or prepaid card - Payroll card
Credit card or prepaid card - Store credit card
Credit card or prepaid card - Student prepaid card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - I do not know
Debt collection - Medical
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan debt
Debt collection - Telecommunications debt
Debt or credit management - Credit repair services
Debt or credit management - Debt settlement
Money transfer, virtual currency, or money service - Check cashing service
Money transfer, virtual currency, or money service - Debt settlement
Money transfer, virtual currency, or money service - Domestic (US) money transfer
Money transfer, virtual currency, or money service - Foreign currency exchange
Money transfer, virtual currency, or money service - International money transfer
Money transfer, virtual currency, or money service - Mobile or digital wallet
Money transfer, virtual currency, or money service - Money order
Money transfer, virtual currency, or money service - Money order, traveler's check or cashier's
Money transfer, virtual currency, or money service - Refund anticipation check
Money transfer, virtual currency, or money service - Traveler's check or cashier's check
Money transfer, virtual currency, or money service - Virtual currency
Money transfers - Domestic (US) money transfer
Money transfers - International money transfer
Mortgage - Other mortgage
Other financial service - Check cashing
Other financial service - Debt settlement
Other financial service - Foreign currency exchange
Other financial service - Money order
Other financial service - Refund anticipation check
Payday loan -
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, or personal loan - Title loan
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Prepaid card - General purpose card
Prepaid card - General-purpose prepaid card
Prepaid card - Gift card
Prepaid card - Gift or merchant card
Prepaid card - Mobile wallet
Prepaid card - Other special purpose card
Prepaid card - Payroll card

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Complaint ID: 6428850

Date Received: 2023-01-12

Issue: Managing, opening, or closing your mobile wallet account

Subissue:

Consumer Complaint: Hello, XXXX XXXX, my PayPal account can not be linked to the bank and withdraw cash. I have contacted the PayPal customer service representative many times and the problem has not been resolved. Please help me, thank you

Company Response:

State: TX

Zip: 752XX

Submitted Via: Web

Date Sent: 2023-01-12

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6428848

Date Received: 2023-01-12

Issue: Managing, opening, or closing your mobile wallet account

Subissue:

Consumer Complaint: Hello, XXXX XXXX, my PayPal account can not be linked to the bank and withdraw cash. I have contacted the PayPal customer service representative many times and the problem has not been resolved. Please help me, thank you

Company Response:

State: TX

Zip: 75038

Submitted Via: Web

Date Sent: 2023-01-12

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6428408

Date Received: 2023-01-11

Issue: Fraud or scam

Subissue:

Consumer Complaint: XX/XX/XXXX XXXX I ordered from company XXXX XXXX website XXXX XXXX XXXX XXXX some reloading stuff, I payed via PayPal {$230.00} , I got email confirmation that my order will be delivered soon, then guys just disappeared, contact phone number shown on their website is not working, they don't reply to emails, chat service on their website is not working. I would like to get my money back, please assist if it is possible or please advise what should I do. I try to get refund via PayPal but had no success.

Company Response:

State: IL

Zip: 60565

Submitted Via: Web

Date Sent: 2023-02-02

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6427543

Date Received: 2023-01-11

Issue: Problem with a lender or other company charging your account

Subissue: Transaction was not authorized

Consumer Complaint: A chargeback was filed against my PayPal account on XX/XX/2022 for a service in the amount of {$330.00}. Despite responding to the dispute and providing proof the chargeback request was invalid, PayPal deducted the funds and also charge a {$50.00} dispute fee. I have attempted to reach out to PayPal several times over the last several months. Each time to no avail. I constantly get the run around and no over ever calls back and provides a response. Please see the attached proof of the completed service which was provided to PayPal XXXX month ago. Ticket # XXXX. Furthermore, they have since placed the amount due to a collection agency without proper notification which is a clear violation of the XXXX and anytime I try to call them, my call is automatically directed to the collection agency. I once respected PayPal as a company but i am completely shocked and disgusted at the lack of integrity of PayPal. I REFUSE to do business with such a company and urge anyone reading this to do the same.

Company Response:

State: CA

Zip: 90012

Submitted Via: Web

Date Sent: 2023-01-11

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6427125

Date Received: 2023-01-11

Issue: Managing an account

Subissue: Banking errors

Consumer Complaint: I requested the accounting errors be fixed according to the law, and restrictions be removed from account. I requested account be retitled and provided trust agreement, and new terms, I have no access to credit balance on my account, nor access to checked, or XXXX, nor ability to deposit check into the account, nor access to emergency funds as needed in emergency. Credit balance has disappeared, PayPal denies account is insured. Donation are also missing from the account

Company Response:

State: FL

Zip: 33612

Submitted Via: Web

Date Sent: 2023-01-11

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6426102

Date Received: 2023-01-11

Issue: Improper use of your report

Subissue: Credit inquiries on your report that you don't recognize

Consumer Complaint: Hello I have 3 Inquiries that I want to dispute and get off my credit report I applied for these accounts and got denied after I was suggested by credit karma but I open my XXXX card and took out a loan on XXXX and XXXX thinking bank/creditors are looking at that like I might be risk but I am actually using my credit for my business and paying them back ASAP I would like to dispute XXXX XXXXXXXX XXXX Bank XXXX XX/XX/XXXX, XXXX XXXX ( Bank XXXX XX/XX/XXXX XXXX XXXX XXXX ( Bank ) XX/XX/XXXX off my Hard Inquiries please give me a call @ XXXX if you need any additional information!

Company Response:

State: GA

Zip: 310XX

Submitted Via: Web

Date Sent: 2023-01-11

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6425807

Date Received: 2023-01-11

Issue: Fraud or scam

Subissue:

Consumer Complaint: On XX/XX/2022 I was reached out to via XXXX XXXX by a XXXX XXXX. She said that she liked my profile picture that I had for XXXX, and would like to use it for inspiration for a mural that she is doing for a business. She told me that she would compensate me for using my picture. I saw that we had a XXXX friend ( who I know personally ) in common, and decided to go with it. She emailed me a check for {$3500.00}, and I cashed this check through the mobile deposit my bank has on its app. After I cashed the check, XXXX XXXX began demanding that I send money to XXXX different people ( XXXX XXXX and XXXX XXXX ) for their art supplies. I questioned XXXX XXXX about this, and she continued to demand about me sending money to these people for the monetary value of {$1000.00} each, and the rest of the money I would be able to keep. I still questioned her about it, since she claimed to be a business woman, and she began to threaten me. She told me that she would XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I gave in and transfered a total of {$2000.00} ( {$1000.00} to XXXX XXXX and {$1000.00} to XXXX XXXX ) through XXXX and PayPal. The next day, XX/XX/XXXX, my bank contacted me and I told them what had happened. They told me that since I transferred money, I XXXX not be able to get any money back. They did give me a XXXX credit for the PayPal transaction. I contacted local police, and reported on reportfraud.ftc.gov. The check of {$3500.00} bounced back, and I was left with {$2000.00} less in my bank account. XXXX business days later, my bank sent me a document that the report that they made for fraud was declined. I have been receiving emails and messages from various people that have been still threatening.

Company Response:

State: TX

Zip: XXXXX

Submitted Via: Web

Date Sent: 2023-01-11

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6425624

Date Received: 2023-01-12

Issue: Managing an account

Subissue: Deposits and withdrawals

Consumer Complaint: I currently have a Paypal Account which I have used for more than a year for my online business. There were no problems for a long duration until today when Paypal sent a message without warning that I had violated their User Agreement Clause except I had not broken any clause and neither had they stated any reason. As a result my money is now stuck in my Paypal Balance which I may have otherwise used. Even though its a {$100.00} now which is stuck for 180 days they have blocked my way of earning which is using XXXX XXXX XXXX XXXX XXXX This has been a very horrible experience for me in all fronts.

Company Response:

State:

Zip: XXXXX

Submitted Via: Web

Date Sent: 2023-01-12

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6425383

Date Received: 2023-01-12

Issue: Fraud or scam

Subissue:

Consumer Complaint: On XX/XX/XXXX I found out that my rental lease wasn't going to be renewed and I was desperate to find a place to live. I found what I later discovered was a to good to be true deal on a house on XXXX. In such a hurry to get it I let my self get scammed by the person there... I sent a deposit for the house on XX/XX/2022 in the amount of XXXX thru venmo. The next day I paid the first month 's rent of XXXX in 2 payments of XXXX also thru venmo. Once I realized my mistake I immediately contacted venmo to dispute all 3 transactions. They refunded one of the XXXX payments to me and that was all. Since then I've contacted venmo everyday asking why they were only able to give me the XXXX and not the rest. They have sent me the same pre-written email 4 times now and I am stuck in an endless support loop via email. In talking with them I found out that when I made the original dispute of 3 transactions they mistakingly only saw the one. They have froze the acct and can't do anything further they said due to their mistake.

Company Response:

State: TX

Zip: 75219

Submitted Via: Web

Date Sent: 2023-01-12

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6425121

Date Received: 2023-01-12

Issue: Fraud or scam

Subissue:

Consumer Complaint: This is not a new account with Venmo. Successful transfers were made in the past. BUT -- -- {$980.00}. was shown as available in my VENMO acct as of XXXXXXXX XXXX. I can not get my money transferred to my bank account on file -- -- -I think Venmo XXXX " floating '' my money to their advantage. '' 1. I have exchanged numerous emails. 2. Different staff say different causes XXXX. Multiple phone sessions with Venmo support. Again, more excuses. 3. I checked withy my bank -- -Bank says there have been NO attempts to transfer this money into my account from Venmo for XXXX XXXX months. 4. Bank says all is good on their end. 5. I have forwarded bank statements and pic IDs as requested to Venmo 6. My account was frozen for no reason, then unfrozen. 7. Said I had XXXX personal accounts. WRONG! ..., I have XXXX personal and XXXX business 8. Venmo sends me round and round in circles with their " BOT '' replies to email inquiries/ 9, Venmo owes me interest for keeping my MONEY for NO REASON!

Company Response:

State: MO

Zip: 630XX

Submitted Via: Web

Date Sent: 2023-01-12

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.