Date Received: 2023-01-14
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hello, XXXX XXXX, my PayPal can not be linked to the bank and withdraw cash, please help me, thank you
Company Response:
State: CO
Zip: 816XX
Submitted Via: Web
Date Sent: 2023-01-14
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-13
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hello, Monetary Authority, my PayPal can not be linked to the bank and withdraw cash, please help me, thank you
Company Response:
State: OR
Zip: 97222
Submitted Via: Web
Date Sent: 2023-01-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-15
Issue: Fraud or scam
Subissue:
Consumer Complaint: I contacted the person on instagram about buying shoes for XXXX and sent the money over through venmo its been almost XXXX weeks and i have received nothing and when i asked when they would be delivered he blocked me, if needed i can screenshot XXXX XXXX and my venmo payment to this person. As of now i just checked our XXXX XXXX and he deleted every text he sent me for this order
Company Response:
State: KY
Zip: 410XX
Submitted Via: Web
Date Sent: 2023-01-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-15
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal is retaining my funds for no reason. I have been operating with this digital wallet for more than 10 years, and in general I didn't have any problems, except for the last month. They obliged me to change the status of my account ( from personal to commerce account ), as I decided to roll out a XXXX website for my business. Since that moment, they have retained my money each time I issue invoices for my services ( tourism services ). This is affecting my business, because I am having cashflow problems as I can not use my money. They say they retain the money to " protect my account '', but this doesn't make sense since my account is not new and I have been using Paypal for many years.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-14
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Today, XX/XX/XXXX, my PayPal associated with XXXX was permanently limited with me unable to access my funds for up to 6 months. On top of that I had pending refunds going to that account that I can no longer receive from the companies.
Company Response:
State: NC
Zip: 28152
Submitted Via: Web
Date Sent: 2023-01-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-13
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal has unlawfully closed my account without reason and held my funds for nearly 3 years which is well passed the 180 days that was promised in the user agreement.
Company Response:
State: WA
Zip: 98030
Submitted Via: Web
Date Sent: 2023-01-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-14
Issue: Wrong amount charged or received
Subissue:
Consumer Complaint: The letter sent to PayPal today describes what happened and is copied below : XXXX XXXX XXXX XXXX XXXX XXXX XXXX PayPal Inc . Attn : Billing Error Dispute Documentation Request XXXX XXXX XXXX XXXX XXXX XXXX PayPal Case # XXXX Case Denial To Whom It May Concern : I am writing to challenge this denial of a recent order transaction in which Pay Pal took more from my credit card than the company charged me. The order totaled {$65.00} and PayPal paid the company {$81.00}. The order from the company as well as information from the tracking company clearly states that the cup holders purchased were part of a XXXX Sale and included an additional 20 % off and free shipping if XXXX were purchased. I authorized payment for the {$65.00} as you can see on the order confirmation ( enclosed ). The PayPal confirmation paid out {$81.00} with no explanation of the discrepancy. I challenged this additional {$16.00} and asked to have it returned to my charge card and you denied this. I received a response from PayPal that the case was denied after contacting the company because the difference was due to additional fees, shipping charges, or currency conversion rates. The items price was listed in the ad in XXXX dollars, shipping was free, there was no mention of any additional fees, and New Hampshire has no sales tax so that should not have been charged. If you received a request for more than the amount listed on the order, you should have notified me before paying it out. I would not have ordered the items that included this additional charge. This is XXXX of the few times that I have ordered something from a XXXX ad and believed that if it was a scam, I would have been protected by paying through PayPal. I am very disappointed that this is not the case. You should have notified me that they were trying to take more money than I authorized. Please refund my credit card with the additional {$16.00} that I was charged. Sincerely, XXXX XXXX XXXX ( XXXX ) Cc : Consumer Financial Protection Bureau
Company Response:
State: NH
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-15
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: This is so frustrating because you have these companies like PayPal charging and making huge money but seemingly refuse to deal with even the smallest of details, details that are core to why people use them and are supposed to have confidence in which I'm referring to consumer protection features they boast about! The first complaint was about a flaw in their system regarding filing a claim and no doubt they did nothing to correct it. That situation was over returning a product and now I have returned the product, did everything I was supposed to do and within the proper timeframes ... PayPal closed the matter indicating I did not respond on time but XXXX, on XXXX I got a notice that hadn't provided tracking information but I have an email from PayPal on XX/XX/XXXX stating, 'thank you for providing the tracking information ... ' ( email provided ). On XXXX I sent a message that I had provided the tracking information, no response. On XX/XX/XXXX I got a message that the case was closed but without a refund. In fact, the item was delivered to the seller on XX/XX/XXXX but yet still no refund and PayPal has done nothing, even acknowledged they had the information...
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-15
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-13
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hello, XXXX XXXX, my PayPal can not be linked to the bank and withdraw cash, please help me, thank you
Company Response:
State: TX
Zip: 75150
Submitted Via: Web
Date Sent: 2023-01-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-13
Issue: Fraud or scam
Subissue:
Consumer Complaint: Was purchasing items from a website that had PayPal payment option. I used the PayPal option to add an additional layer of security/protection to my purchase since I did not know the merchant and had never conducted business with them. When I clicked on the PayPal button within the merchants website to pay for my items which totaled {$130.00}, the merchants website directed me to PayPal to continue the purchase, nothing out of the ordinary there. However, when I clicked " confirm payment '' to finalize my payment through PayPal, the PayPal system did not automatically redirect me to the merchant/seller to finalize the transaction within their website, that's when I realized something was wrong. I immediately tried to reach out to the merchant via PayPal messenger and received a notice that I was unable to message the seller ( XXXX XXXX ). I then reached out to PayPal to dispute the transaction as " unauthorized '' since the seller/merchant failed to perform their duties regarding the transaction by providing the final order confirmation and or order details for my purchases. When I filed my dispute with PayPal, it was immediately denied as an " unauthorized transaction '' because it was labelled within PayPal 's system as a " personal '' ( friends/family ) payment transaction. I protested and provided very detailed information regarding the fact that this was not a personal transaction and was in-fact started via the merchant/seller from their website. In addition, I pointed out to PayPal, that based on the mere fact that the " seller '' business account breached their most recent 'User Agreement ' terms dated XX/XX/XXXX, that was indication that something was wrong with the sellers PayPal account set up and or PayPal XXXX system. According to PayPal 's most current user agreement, business accounts ( such as the seller 's XXXX XXXX account ) are not permitted to receive " personal '' payments using their seller account profile. In addition, I pointed out that the seller 's account was able change the type of type of transaction I was making from a business transaction to a personal transaction within PayPal 's system. PayPal has failed to provide updates on how this user was able to bypass the site security protocols requiring merchants to provide an invoice with a tangible goods purchase as well as an order number or accept a payment as a " personal '' payment using a business account. PayPal continues to use the excuse of a " personal transaction '' to say there is nothing they could do about it except reach out to the seller ( XXXX XXXX ) and advise me to contact my financial institution for a refund. Since my interaction with PayPal and the merchant on XX/XX/XXXX, the merchant has removed their entire shopping site ( XXXX XXXX XXXXXXXX ) from the internet, which was pointed out to PayPal on XX/XX/XXXX XXXX this is further evidence of a " fraud/scam '' in which PayPal allowed by not having the proper security measures in place for online business transactions. PayPal business model is that they " leverage technology to make financial services and commerce more convenient, affordable, and secure ''. They failed at performing the most important aspect of this model and that was security of my transaction within their platform while interacting with a online business. Honestly I believe the latest changes they made to their platform allowed this " bait & switch '' scam site to operate successfully without notice. I requested that PayPal perform a IT Systems root cause investigation / forensic analysis of my transaction to understand how their system failed as I believe there is something wrong with their algorithm/programming that allowed this. I have been using PayPal for more than a decade and have never seen this level of system failure nor complacency regarding something so serious as a breach of their security protocols taken so lightly and it truly concerns me that they are seemingly okay with exposing consumers to this level of fraud.
Company Response:
State: CA
Zip: 91803
Submitted Via: Web
Date Sent: 2023-01-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A