Date Received: 2023-01-20
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: I am writing to appeal the permanent ban on my account. I understand that my account has been flagged for potential violations of terms and conditions, I assure that this is a mistake. All of my sales were legitimate and the products were sent to satisfied customers. I have received positive feedback from my customers and my account was growing at a steady rate. As a result of the permanent ban, my funds are currently locked and I am unable to access them to continue my business operations. This has caused a significant disruption to my business and has resulted in a loss of revenue and customers. I would like to request that review my account and lift the permanent ban. I have always been a compliant user and have followed all of PayPal 's terms and conditions. I assure that I have not engaged in any fraudulent activity. I understand the importance of maintaining a safe and secure platform for all users and I assure that I am committed to complying with all of PayPal 's policies. I hope that paypal can understand the gravity of the situation and take immediate action to rectify this mistake. Sincerely, XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-20
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: I was using my PayPal Account A year ago for my virtual training or coaching business then suddenly they limited it and never restored it again. I already provided my information and Identification Card but they still did not taken an action to it.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-20
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: I would like to as help to lift the limitation on my account. please I need to change my cards and banks, but it is still my own bank account but on Monday I sent two transfers to my bank account. and denied both. Last XX/XX/, 2023 Withdrew Funds to a Bank Account it is in XXXX EUR but, i forgot and not aware that should I should convert it? the same time the amount in USD I also tried to withdraw to send it to my bank account {$190.00} USD But paypal denied my withdrawal because of the actions from my account that i change bank account that time, Please help me restore my account,
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-20
Issue: Other service problem
Subissue:
Consumer Complaint: last XX/XX/2022, my account on paypal became permanently limited access, the paypal says that I have a suspicious transactions even though I've what they are requiring me for, all of my money got hold and I need to wait for another 180 days to get my money, wishing and hoping to restore my account in order to get my money back
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-20
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear PayPal, I am writing to express my disappointment and request for resolution regarding my account which was permanently limited 6 months ago. Recently, I received an email stating that my funds were available for withdrawal. However, I have been facing difficulties in adding my XXXX XXXX XXXX XXXX account to withdraw the money. The PayPal security system is not allowing me to complete the process and I am also unable to complete the security checks as I have lost my phone number. Furthermore, I was shocked to see that PayPal has deducted my {$260.00} stating that my account has another negative linked account with a different email address. I assure you that I genuinely have no knowledge of this and have lost my hard-earned money due to this deduction. I have tried finding a resolution from PayPal but I am being denied. I assure you that I am innocent in this regard and do not know what to do. I kindly request PayPal to give my {$260.00} back as it is my hard-earned money and also allow me access to either transfer the money from my PayPal account to another PayPal account or link my bank account by overiding the security checks by using their professional resources and tools. I trust that PayPal values its customers and will take necessary action to resolve this issue. Thank you for your time and consideration. Sincerely, XXXX XXXX
Company Response:
State: TX
Zip: 77546
Submitted Via: Web
Date Sent: 2023-01-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-21
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: As a paypal user, I used it as one of my mode of payments because it is very accessible. When the time comes that different sender of payments are sending on my account, paypal issued that I am violating their terms and conditions. As part of a business, it is also expanding that's why, different people are sending their payments on my account. Year 2021, I always use paypal for me to easily get the payment of my customers.. But when they decided to close my account, I was also struggle how to get the payment that I need. Hope you can help me restore my account
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-20
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: Paypal banned my account. I comply with there legal agreements but they shutdown my account instantly my account have no problem. Please help me to restore my account thank you.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-20
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: PayPal banned my account. I comply with their legal agreements but they shutdown my account instantly. I don't have any disputes in my account. The executive of PayPal email me that their decision is final but its not fair for me because I don't make any illegal activities in my account, and their reasons are not acceptable because its changing. First they email me that Im violating the rules from gambling and then they email that I'm violating about unapproved file sharing then they email that my account was in a potential risk. I don't know what is the real reason. For me I don't make any illegal activities in my account they acuse me the things that I don't make that's why PayPal is unfair.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-20
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: Paypal banned my account last XXXX XXXX. I complain the legal agreement to permanently limited my account i don't know the reason and ask the costumer service always say i have a violation to the agreement the auto bot always say that no exactly why my account have violation.My account just only received payment for the services please help me to unbanned my account to paypal thank you in advance to helping me.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-20
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My paypal account was permanently limited on XXXX XXXX, 2023 without prior notice from the company if I have violated any of their rules and regulations. Kindly help me with this since I still have around {$120.00} on my account that I can not withdraw. Also, they sent me a dispute claiming my {$110.00} for refund which I can not attend to since my account was limited.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A