Date Received: 2023-01-21
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: Last XX/XX/2022, PayPal decided to banned my account suddenly. I have pending amount that currently on hold that time which is I understand due to their seller and buyer protection. I comply all the information they are asking and never had any issue before, no chargebacks and dispute. I really don't know and I'm still confuse why they put a violation in my account without even giving me an option to clear it. I tried to email them but still no proper detailed explanation like which transaction had caused it. I attach below is the transaction history and screenshots of the violation they sent.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-21
Issue: Problem with a company's investigation into an existing issue
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: Filling a Complaint to PayPal. XXXX XXXX On XXXX XX/XX/2023, I receivedXXXX In my PayPal account from family and friends and later on PayPal sent me a message to request for some information pertaining to my transaction, and I provided the information that they requested for. Shortly I received a notification that my account has been limited permanently, withholding whole the money I have in my PayPal which was channeled for XXXX bills and other urgencies. PayPal should stop stealing money from people. Why would they hold my money for 180 days ( 6 months ) as if am giving them a loan? This kind of scam should end. Im very disappointed with them
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-21
Issue: Other transaction problem
Subissue:
Consumer Complaint: Paypal limited my account, i have available money on my account that i can't withhdraw
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-21
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hello, I am currently facing an issue with PayPal in which they are not providing me with any assistance. I have been using PayPal to receive payments for small online jobs such as answering surveys and completing microwork tasks. These small jobs have been helpful in supplementing my income and expenses. Some of the tasks I have completed include answering surveys, editing photos, removing backgrounds from photos, and writing articles. On XX/XX/XXXX, I received a notification that my PayPal account had been permanently limited/banned and that my funds would be held for 180 days. I immediately contacted their online support through the " Message Center '' on the PayPal website. I had worked hard throughout XXXX to celebrate the holidays, and now my account is being held without any explanation. The only answer I got from them are : " We've reviewed your account and determined that you're in violation of PayPal 's Acceptable Use Policy. Specifically, unapproved activities involving gambling, gaming and/or other activity with an entry fee and a prize. '' " I am sorry but we can't grant your request as we decided to permanently limit your account. We appreciate your interest in PayPal ; however, our decision to leave your account in a permanent limitation status is final. '' I want to assure you that I am not using PayPal for any gambling-related activities, and I would like to request that they lift the ban. I do not have any disputes on my account, and they can check as many times as they want, they will not find any gambling-related activities or disputes. I have always been compliant with their terms and conditions. I am hoping that you can assist me with this matter, and I look forward to hearing from you as soon as possible.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-21
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: they banned my paypal business account even though I dont have violation.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-20
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: XX/XX/XXXX this year, I received an email that Im no longer use Paypal. I ask them whats the main reason why i cant use my account then I sent an email and called the customer service but no Response about my problem. I already submitted my personal information such as documents, bank accounts, etc. but still they always asking multiple times. I am so worried about this because I am in XXXX right now because of work and business related stuff. I always access my Paypal account through my phone and laptop. I am so stressed about what happened to may account. As Freelance and business owner we use Paypal for payment transaction because its convenient for our client outside the country. We withdraw then pay our Artist daily per client and now having problem with paypal because of limitations, our salary was Onhold. I hope we can fix this problem. So much Pending Clients are still looking for our services right now, I hope it will fix so I can pay my artist for their hard work. Please help me resolve this problem. Thank you, Best regards XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-20
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I was promised for my money that I won from another app to transfer to PayPal, so I created a PayPal account so the money could transfer but now it is saying that I wont be able to get the money I won
Company Response:
State: LA
Zip: 70810
Submitted Via: Web
Date Sent: 2023-02-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-20
Issue: Other transaction problem
Subissue:
Consumer Complaint: XXXX XX/XX/XXXX I created a PayPal invoice # XXXX in the amount of {$100.00}. The invoice was paid for and I had money in my PayPal account. I did not receive any notices that the money " if not claimed within 30 days '' would be refunded automatically back to the purchaser. I tried to claim the money on XX/XX/XXXX, before the 30 days. I had to link my bank accout to transfer the money over. PayPal said they would be depositing two small amounts in my account and I was to verify these amounts. The amounts would show up in 1 to 3 days. This shortened my 30 days up by 1-3 days. So I couldn't verify at that moment. When the amounts showed up in my bank account on the XXXX, I verified the small amounts on the XX/XX/XXXX. Now we are after the 30 days. Then, PayPal asked for me to send a picture of my driver 's license or utility verifying my identify on the XXXX. I did this immediately, but now we are XXXX days past the 30 days. I was now a " Verified User '' and could claim my invoice. By this time, PayPal had already refunded the money with the XXXX of XXXX being the XXXX day. PayPal 's verification process did not allow me to have the full 30 days to make the claim by having to wait XXXX to 3 days for bank account approval then driver 's licence/utiity bill statement. Their policy of the " user verification process '' is not explained to users. delayed my ability to claim my money in 30 days and now I am out the money. The only recourse I have is asking the person who paid the invoice to pay it again. PayPal 's user agreement has been attached and it states : " If the seller you are buying from sells goods or services and that seller does not already have a PayPal accout, they can claim your payment by opening a PaPal account. If they don't open a PayPal accout within 30 dyas, your purchase will be refunded ''. I had an account opened long before the 30 days. This says nothing about being a " Verified User '' PayPal 's user agreement has been attached and it states : " When you authorize a payment to a seller who accepts PayPal, some sellers may take up to 30 days to complete the transaction. In these instances, your payment may appear as a pending order in your PayPal account. In that case, your authorization of the payment will remain valid until the seller completes the transaction ( but no longer than 30 days ). '' What does " completes the transaction '' mean? I completed it when I recieved it. That's how transactions work.
Company Response:
State: AZ
Zip: 853XX
Submitted Via: Web
Date Sent: 2023-01-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-20
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: Good Day, Paypal permanently banned my account last XXXX XXXX XXXX I'm using my paypal business account with merchant ID : XXXX for receiving payment from XXXX XXXXXXXX XXXX and i don't have any disputes in my account and i believe i don't have any violation either. I'm still hoping my account will be restored. Thank you and god bless.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-20
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I was promise wait for 180days. And after 180days I was told to wait again. But even after a year now, I still couldn't withdraw my money from Paypal.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A