Date Received: 2023-12-15
Issue: Fraud or scam
Subissue:
Consumer Complaint: ON XXXX XXXX I HAD TRANSFERRED XXXX INTO MY OWN PAYPAL ACCOUNT OUT OF MY XXXX ACCOUNT AT XXXX XXXX AFTER PAYPAL RECEIVED MY MONEY THAT I HAD PUT ON MY ACCOUNT THEY PUT A LIMITATION ON MY ACCOUNT THE TIME WAS XXXX XXXX BECAUSE THEY SAID IT WAS A BIG INCREASE IN VOLUME BUT ONCED AGAIN THIS WASNT NO SALE THIS WAS MY PERSONAL MONEY, XXXX XXXX I had received another email from PayPal stating the limitations was permanent and they are holding my money that I HAD PUT IN MY PAYPAL ACCOUNT for 180 days I tried to appeal it but they denied it. I don't see how this is fair by far how are they aloud to assume something and hold my money from me when I told them the truth I had my momey transferred into PayPal and I want my money I need my money it's XXXX for the love of XXXX I have a daughter.
Company Response:
State: WV
Zip: 252XX
Submitted Via: Web
Date Sent: 2023-12-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-15
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: Hi my name is XXXX XXXX I am the owner of my Venmo acct, with routing numberXXXX ; an account number:XXXX. My account was frozen for zero reason an no explanation given. I tried calling, emailing, ect .... Still no REASON as to why my funds are frozen. I been a member over a year with averified account, an then this happens.
Company Response:
State: MI
Zip: 48219
Submitted Via: Web
Date Sent: 2023-12-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-15
Issue: Trouble using the card
Subissue: Trouble using the card to spend money in a store or online
Consumer Complaint: Venmo, i deposited. XXXX dollars i spend. XXXX at store they lock my card and said i can't get my money back for 180 days. i did nothing wrong. that is 6 months.
Company Response:
State: MS
Zip: 38801
Submitted Via: Web
Date Sent: 2023-12-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-15
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: Hi my name is XXXX XXXX I am the owner of my Venmo acct, with routing number:XXXX ; an account number : XXXX acct My account was frozen for zero reason an no explanation given. I tried calling, emailing, ect .... Still no REASON as to why my funds are frozen. I been a member over a year with averified account, an then this happens.
Company Response:
State: MI
Zip: 48180
Submitted Via: Web
Date Sent: 2023-12-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-16
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I received XXXX from my pastor and PayPal refuses to let me have access to my money
Company Response:
State: MA
Zip: 01702
Submitted Via: Web
Date Sent: 2023-12-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-15
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I got my tax check deposit into my Venmo account I tried to withdraw some of my money it wouldnt let me I submitted all docs
Company Response:
State: MI
Zip: 48235
Submitted Via: Web
Date Sent: 2023-12-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-14
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I have had this Venmo account for years. Never filed a dispute except prior, except one for {$4.00}. On XXXX XXXX XXXX my wife noticed a pending charge on Venmo and XXXX XXXX XXXX XXXX checking account for {$160.00}. I immediately contacted the bank and Venmo. My wife then contacted XXXX and confirmed this charge was not associated with our XXXX account. I reported this to Venmo. Provided documentation showing the transaction history. Also, XXXX had been disconnected from Venmo on XX/XX/XXXX and I provided that email as well. They claimed the account would be frozen and no additional charges would be placed while they investigated that charge. Bank said I had to communicate directly because they were an independent bank. Venmo then placed another hold on my checking account for {$130.00}. This was the following morning. I immediately contacted the bank and Venmo. My wife contacted XXXX again and confirmed that this charge was not associated with our account. We provided all of this information to Venmo. Venmo assured me that they would investigate and communicate via email. Three days later at XXXX XXXX I received emails stating that both situations had been resolved. Both claims were denied stating that these charges were in contrast to our payment history. Distraught I contacted them immediately. We then confirmed with XXXX again and had them email regarding the conversation. All of this documentation over 50 pages were downloaded to Venmo verifing that these charges were fraudulent and unauthorized. And are not associated with our accounts. XXXX is not able to even trace these transactions. Then this morning we realized there was another charge for {$24.00}. That was not authorized. All of these charges were made after the last authorized charge of {$47.00}. I wrote a demand letter to Venmo and provided them a copy. My wife went to XXXX XXXX XXXX today and provided all the information collected to them again. She even allowed them to visually view the XXXX transaction history in real time. They printed all the information and kept copies. I provided a copy of the demand letter to Venmo and to the bank, requesting that they investigate the unauthorized transactions. Once again the bank informed us that Venmo/PayPal was basically its own entity and had its own bank. Therefore, they said they could not investigate. Venmo pulled all three transactions directly from our checking account through ACH payment. I have printed all of the documentation. Venmo refuses to review the documentation. XXXX stated that the only charges that they would have made against that Venmo account would be listed in our transaction history. If the account was somehow hacked and individuals gained access to that information they have no way to trace those amounts because they are not associated with any of our order history. I removed all cards and banking information from Venmo. I will delete the account as soon as this is resolved. Only other way to prove these transactions are fraud is to print all XXXX tracking numbers and have XXXX XXXX compare, and sign affidavit that he didnt delivery any other XXXX XXXX other than ones in transaction history. I have more than proved this is fraudulent. This has caused a great deal of stress financially, as well as psychologically, on me and my family. Venmo was used to protect our financial information, but instead I have been violated.
Company Response:
State: VA
Zip: 245XX
Submitted Via: Web
Date Sent: 2023-12-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-14
Issue: Communication tactics
Subissue: You told them to stop contacting you, but they keep trying
Consumer Complaint: I am carrying a negative balance on my PayPal account and they sent me to collections. In the notice that I was being sent to collections, there was, as law requires, an option to say I did not want to receive further communications at that email regarding the debt from the collections agency. However, to access that option, you had to log into your PayPal account, which had already been locked. So, in practice, there was no realistic way for me to get them to stop emailing me, a right guaranteed to me by law. I couldn't log in to opt out because they locked me out. It seems to be like they are skirting the law on this one. PayPal doesn't have a stellar record with the CFPB, so I'm not shocked.
Company Response:
State: DC
Zip: 20002
Submitted Via: Web
Date Sent: 2023-12-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-14
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: After 2 years of using paypal for XXXX XXXX our business account was banned for zero reason. We sell approved items that our competitors sell on XXXX with XXXX issues. Our business is 7+ years old with very little refund issues and one day paypal decided to ban our account with no reasoning. Why back a merchant that will turn their back on you with no comments back or way to fix whatever was not " in their standards ''. Others are allowed to use their service but if they paint you as a black sheep youre better off using another 3rd party payment system than thinking theirs any longevity with this company.
Company Response:
State: FL
Zip: 33150
Submitted Via: Web
Date Sent: 2023-12-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-14
Issue: Other transaction problem
Subissue:
Consumer Complaint: I sent a payment of {$550.00} to XXXX XXXX XXXX, from church donations on XX/XX/XXXX. The amount was immediately taken from my account, with additional fees that total {$21.00} but has not been released to XXXX as of today, XX/XX/XXXX. I've since sent the same amount, using an alternate method. I've reached out to PayPal to ask that they release the funds, as has XXXX. I've been told that the funds can not be refunded to me because they've been released to the seller, which isn't true. XXXX was told that he can not access the funds as the seller and was provided with a list of generic reasons for withholding, that do not contain any process to rectify the issue. Today, on a call with XXXX in PayPal 's customer service department, I was told that PayPal can not do anything until after 180 days and can hold the money indefinitely. The bottom of the transaction email states that I have 180 days to dispute a transaction- I feel like PayPal is attempting to keep funds that aren't theirs by delaying recourse, believing that I won't take action. These funds belong to my church and are intended to support orphans. PayPal seems content with literally stealing from the mouths of babes. This is not acceptable. Both XXXX & I have attempted to resolve this matter with PayPal directly, but they seem to be intent on holding these funds until beyond 180 days to prevent paying or refunding monies it has not earned. The 180 days expires on XX/XX/XXXX - a little more than a month from today. It is ridiculous that a company of its size would attempt to steal $ XXXX from a church and the orphanage it supports. I appreciate any assistance the CFPB can offer to resolve this matter, but ultimately am seeking a return of the funds and service fees paid - which I'm sure XXXX will approve or immediate release of the funds directly to XXXX. Otherwise, we will have no choice but to seek legal action - to the fullest extent that criminal and civil courts will allow, as these actions constitute theft. Regardless the amount, it is theft.
Company Response:
State: SC
Zip: 29841
Submitted Via: Web
Date Sent: 2023-12-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A