Date Received: 2023-12-19
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/, I was trying to buy an XXXX pocketknife on-line. I found the knife at https : XXXX for a great price. I ordered it and the site shifted me to PayPal to complete the transaction. I clicked through the menus to approve the transaction. At the end though, PayPal informed me I had signed up for an automatic payment which recurred every 2 days. I immediately canceled the " subscription '' but PayPal had already transferred {$96.00}, Transaction ID XXXX. I filed a complaint on XX/XX/XXXX, Case ID : XXXX, that the charge wasn't authorized and was a scam. PayPal rejected my claim and closed the dispute since " After our review, we found that certain transactions weren't unauthorized and hence couldn't be covered by PayPal Purchase Protection. '' They will no longer allow me to dispute or make a claim against this charge and refer me to the " seller '' for a refund. I have attempted to contact the seller on XX/XX/XXXX, XXXX, XX/XX/XXXX and the XXXX, but have received no response. I can only assume it is a scam, since it sells a subscription on a website claiming to sell consumer goods.
Company Response:
State: AL
Zip: 35244
Submitted Via: Web
Date Sent: 2023-12-19
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-19
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: Type of Issue : Payment Pending with PayPal XX/XX/XXXX : We received email notification from PayPal stating, " You received a {$130.00} USD payment for your invoice '' from our customer. Relying on what PayPal told us, we shipped products to our customer at the address provided in PayPal 's email. The customer received the products by mail and is happy with them. At no time did PayPal ever send us any email revealing that they had placed the {$130.00} in funds on hold. We discovered this by chance a month later when looking through old invoices, and discovered PayPal had changed the status to " payment pending '' without ever emailing to tell us that PayPal 's XX/XX/XXXX email was incorrect. We contacted PayPal, who told us more information is needed by the customer to complete the transaction ( PayPal refused to tell us what information is missing ). Our customer said he provided all of the necessary extra information to PayPal. However, PayPal refuses to release funds it holding, or give a courtesy credit to our account ( we have done over {$70000.00} in other transctions with PayPal this year alone, with zero problems ). PayPal employee " XXXX '' ( employee # XXXX ) told us today ( XX/XX/XXXX ) that we had somehow " misunderstood '' PayPal 's email stating that " You received a {$130.00} USD payment ''. XXXX claimed " you received a payment '' doesn't actually mean what it says. XXXX said PayPal would continue to hold our money until the customer gives them more information ( and again, PayPal won't tell us what information is missing ). XXXX also said PayPal doesn't need to send any follow up emails correcting their prior false email which we relied upon, since if we dig through the back end data in our PayPal account we can find that information. Bottom line : PayPal is keeping our money and thinks it did nothing wrong by emailing us that we had " received a payment '' and NOT ever taking any steps to notify us that the payment has been placed on hold prior to us shipping the products to the customer.
Company Response:
State: IL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-12-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-19
Issue: Fraud or scam
Subissue:
Consumer Complaint: Subject : Urgent Complaint Regarding Venmo Account Suspension and Unresolved ID Verification Dear Consumer Finance Complaints Department, I am writing to urgently address a severe concern regarding the suspension of my Venmo account, XXXX XXXX. Despite complying with Venmo 's request for ID verification, my account remains suspended, and I have yet to receive a clear explanation for this action. On XX/XX/, my account was suspended without warning, disrupting my access to funds and vital financial transactions. In an effort to resolve this matter, I promptly provided Venmo with the requested identification documentation. However, despite this compliance, my account remains suspended, and communication from Venmo has been insufficient in providing a resolution or clarification. I am deeply troubled by the lack of responsiveness and transparency in this process, as I have willingly cooperated with Venmo 's verification procedures. A fair resolution to this issue requires the immediate unsuspension of my account and a clear explanation of the circumstances surrounding the suspension. Additionally, any missing funds or discrepancies resulting from this suspension must be promptly rectified. I appreciate your attention to this matter and kindly request your intervention to ensure a swift and just resolution. Sincerely, XXXX XXXX XXXX XXXX
Company Response:
State: NV
Zip: 891XX
Submitted Via: Web
Date Sent: 2023-12-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-19
Issue: Fraud or scam
Subissue:
Consumer Complaint: On about XXXX I went on a what I thought was a XXXX XXXX website to purchase a set of XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX for {$83.00} + {$6.00} est tax. I was redirected to my PAYPAL account to sign in. As I was not redirected to website to finish transaction after this, I knew something bad was happening in real time. I immediately called PAYPAL, & signed into my PAYPAL account on a new window. I filled out a dispute to these charges as this fraudulent XXXX XXXX XXXX was trying to double charge me the {$83.00} TWICE {$160.00} + XXXX. All this was happening in real time & I was shocked. Unable to get a human being on the phone from PAYPAL, I then removed my bank account attached to my PAYPAL account to stop the charges. Over the next XXXX weeks, I made separate claims for these XXXX disputed charges & fraud on my PAYPAL account. As my documents from my PAYPAL account will show, PAYPAL claimed there was no problem with the initial {$83.00} charge, even though there was no receipt of transaction, & of course I never received the product. The XXXX & XXXX charge of {$160.00} I disputed both, & my docs will show PAYPAL refunded the money back to me for # XXXX charge, & disallowed me from disputing what they thought was the same charge when I filed # XXXX case. I tried finally to speak with someone on the phone from a far away place, & they were not any help at all, & would not let me speak to a Supervisor. At this point, I printed all I could from my PAYPAL Account, & went to my bank, & spoke to a representative. They scanned all my docs, & sent them to the fraud department of the bank. I was in contact with this department for 2-3 weeks as they worked through this material I gave them. They didn't contact PAYPAL on my behalf which I thought was odd considering the fraudulent charges from PAYPAL were being sent to my checking account. The bank did reimburse me for charges # XXXX, & # XXXX {$160.00} + {$160.00}. PayPal then sent me an email saying my Account was {$330.00} in the negative. This is even after they refunded one of the {$160.00} charges earlier. As of XXXX, I get phone calls daily, & emails telling me my account is in the negative. I recently received a small postcard telling me there was some negative info in my credit report. I'm sure this is the PAYPAL issue, & was my biggest fear come true. Trying everything I thought was right to resolve this bad situation, I'm now facing the wrath of a large company going after me.
Company Response:
State: CO
Zip: 816XX
Submitted Via: Web
Date Sent: 2023-12-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-19
Issue: Problem with customer service
Subissue:
Consumer Complaint: Hello, I have recently moved back to US in XX/XX/2023. I had a Venmo account before, and then, because I needed to pay for rent applications, I tried to reactivate my account. Well, the one I had before I could not reactivate. Then I made a new account with a new email. Ever since I made this new account, I could never manage it. First, they froze my account for no reason at all. They asked for my US visa to unfreeze it, and I provided. After a while, and after spending time on the phone with support agents that did not helped me at all, they unfroze my account. Even so, I tried to link my bank account to Venmo, and it never worked. Once, I wanted to transfer the money for a couch that I wanted to buy. The guy selling the couch did not have XXXX, so I had to venmo him. It was a complete nightmare, as I could not link my bank account to Venmo. I had to withdraw money to pay him. The nightmare goes on... A friend of mine wanted to pay me XXXX dollars for the XXXX dinner I host at home. She also only had Venmo, so I let her make the transfer to my account. It worked, wow, I was impressed. Then, I tried to transfer my money to my bank account and guess what? I could not transfer it at all. I found out that my legal name was not correct in my Venmo account ( not my fault ), so I needed to change it ( another nightmare ). Today, it was FOURTH time I sent my XXXX visa to Venmo support team, and nothing. I've been wasting a lot of time with this company, and not a single " account specialist '' can solve my problem. It is incredible that I can not transfer XXXX dollars to my bank account using this horrible service. I desperately want to take this money out and close this account as soon as possible. I hope someone from the support team can effectively help me.
Company Response:
State: CA
Zip: 94703
Submitted Via: Web
Date Sent: 2023-12-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-19
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I was scammed of {$55.00} and {$100.00} on venmo on XX/XX/23. I put a stop on my bank account and filed a dispute with venmo which they denied despite my police report and FBI XXXX report which also recommended me not to contact the scammer, whereas venmo told me to ask the scammer for money back. Subsequently, I was paid money on venmo which venmo took to fill the {$150.00} amount. I moved to close my account which had remaining money {$260.00} in it where venmo was supposed to mail me a check for, which never arrived.
Company Response:
State: CA
Zip: 95129
Submitted Via: Web
Date Sent: 2023-12-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-18
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: I am a victim of online fraud. PayPal is also a victim of this fraud but they are saying I have to pay this fraud back. I was frauded by a bogus buyer who was part of a bigger group posing as a legitimate shipping company. They purchased custom, made-to-order bags from me in XXXX and XXXX of XXXX. {$64000.00} was collected from this fraudulent buyer to pay for my bags and their preferred shipper ( XXXX XXXX )- they received over {$16000.00} sent for shipping via my bank ACH and PayPal transfers for shipping invoice. Once money was sent, I was ghosted. In XXXX, a dispute was put through for these charges by the buyer - I showed my policies, my emails, etc. I acted in good faith that this was a legitimate order. I contacted the buyer who then ghosted me. I acted in good faith that PayPal would protect me against fraud. PayPal sided with the buyer because their policies indicate they will only protect me, the seller, if I could provide tracking info. Since I was ghosted and ultimately was frauded by both the buyer and the shipper, I couldn't obtain tracking info to satisfy PayPal 's seller protection ( XXXX XXXX XXXX XXXX ) PayPal 's policies only work if buyer, seller, AND shipper are legitimate. In my instance, I was the only legitimate company. PayPal not only locked me out of my account ( no longer having access to my funds ), they kept charging the XXXX XXXX monthly fee, and they did not subtract the fees they earned from these charges! They have put this into collections. I had mail sent to me while on vacation ( mail sent to my friend 's house! ) I have been getting calls from collections agencies as well as emails. Interest is now being accrued for something I was a victim of. If we both were frauded, why is PayPal trying to make money off of me? I have used PayPal 's payment processing since XXXX. The dispute occurred in the middle of XXXX and by XXXX, PayPal provided no information - only a locked account with a negative balance saying I have to pay. I have since discovered this XXXX fraud is still in operation - other reports online with same numbers, emails, and URLs. Can someone stop this? My business can not recover from this loss. Since this order was custom, it means I put people to work as soon as the funds cleared to my bank. PayPal cleared those funds. I put my sewers to work. Once it was time to ship and the shipping company was paid, I was ghosted. Monies were spent and now I'm sitting on XXXX bags that I paid to store in a storage unit. This is a devastating experience.
Company Response:
State: VT
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-12-18
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-19
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: On XX/XX/2023 I received an email from the company stating that they were permanently deactivating my account because my actions and inquiries were in violation of their agreement. They further said that the funds in my account would be held for 180 days for loss prevention purposes. They would contact me should these funds be available. Today 's email said that this case was closed and they will no longer reply to my inquiries. I have never received anything from them explaining the reason for this decision, no proof or examples of anything I did wrong. They have been very evasive about details and flippant about returning my money. There was {$280.00} at the time they closed the account and there is the same amount now.
Company Response:
State: CA
Zip: 93012
Submitted Via: Web
Date Sent: 2023-12-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-19
Issue: Other service problem
Subissue:
Consumer Complaint: XX/XX/2023 I raised the problem of having an unauthorized charge come from my account in which I raised the concern to Venmo and was told that my money would be refunded instead of that they suspended and closed my account without returning my money back to me! I have given them ample amount of time to resolve this issue with me and apparently I am not the only person this has happened to!
Company Response:
State: FL
Zip: 33150
Submitted Via: Web
Date Sent: 2023-12-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-18
Issue: Other transaction problem
Subissue:
Consumer Complaint: I am constantly being locked out of my venmo account, when I try to sign in it will just literally not let me and I have a lot of money sitting in there, essentially they are withholding me from my funds, it has caused me so much problems so over this not being able to access my funds
Company Response:
State: IN
Zip: 47715
Submitted Via: Web
Date Sent: 2023-12-18
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A