Date Received: 2023-12-18
Issue: Fraud or scam
Subissue:
Consumer Complaint: Fake PayPal notice about an unauthorized charge
Company Response:
State: MA
Zip: 010XX
Submitted Via: Web
Date Sent: 2023-12-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-18
Issue: Fraud or scam
Subissue:
Consumer Complaint: My XXXX was stolen in XXXX, XXXX on the XXXX XXXX, and those thieves were able to hack and got inside my XXXX. I had several cards and other financial apps stored like XXXX XXXX, PayPal, XXXX, XXXXXXXX XXXX XXXX XXXX, and others. They were able to open Paypal and added their friends on it and send funds to them. I called Paypal when I returned to Florida on the XXXX, and filed fraudulent activities in my account. There were 2 large transactions were made on the 3rd from XXXX XXXX XXXXXXXX and XXXX ; howeverXXXX XXXX XXXX XXXX denied the transaction and XXXX allowed. Initially, PayPal gave me a provisional credit, then they retracted stating that the transaction was normal. Again, I specifically informed Paypal my Iphone was stolen and they got inside my phone. I never made such a big transaction thru PayPal and it was for {$950.00}. I didnt lose my wallet I loss my XXXX, as a result, those thieves were me using my phone. Paypal can not regcognized it.
Company Response:
State: FL
Zip: 33442
Submitted Via: Web
Date Sent: 2023-12-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-18
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: PayPal suspended my business account without explanation on XX/XX/XXXX. They originally asked for some information to verify a few transactions which I immediately provided a thorough and evidenced response to each query. None of the transactions were against the terms of service and we have never had a single complaint or chargeback or warning from PayPal. I was told providing this information would unlock my PayPal account however they responded my permanently closing my account with no explanation for no reason I can figure out. They are now holding {$660.00} of my money and refusing to let me withdraw it out of the closed account. They claim this will be for a period of 180 days, but that date keeps getting continually pushed back to be 180 days from each and every query I make as to why the account was closed or attempt to have it unlocked, restored, or my funds released. I cant afford to have this money held from me another day. In addition they took away my rights to purchase protection, retroactively removing it from purchases made before they suspended my account. I recently made a {$400.00} purchase using my PayPal account, and I used PayPal specifically for the purchase protection. The seller did not uphold their end of the transaction and I need to dispute the payment to have my money returned, but PayPal is now preventing me from doing that. It seems odd to me that the seller who scammed me is allowed to continue operating on the platform but my account has been closed without a single violation or chargeback, ever. I want my money released to me immediately, I want a dispute filed against the seller who did not provide the agreed upon goods and that money immediately returned, I want an explanation for why they ever closed my account, and I want my account restored to be fully operational again.
Company Response:
State: WA
Zip: 98053
Submitted Via: Web
Date Sent: 2023-12-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-18
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: In XXXX XXXX XXXX Venmo froze my account. After providing requested documents to verify my identity I was informed that my account would be permanently frozen and the funds in the account would be held for up to 180 days for loss prevention and I would get an email should these funds become available. On XX/XX/ I got the email saying I would be able to transfer my funds ( {$250.00} ) out of Venmo using their standard bank transfer option. There was no bank account linked to my Venmo account so I needed to add a bank before I could transfer the funds. I am not able to successfully link my bank account due to the status of my account according to Venmo. I have called Venmo 20-30 times since I got the email on XX/XX/XXXX saying my funds were able to be transferred. I was asked to send pictures of my ID again and a recent bank statement for the bank account that I was trying to add. Which I did immediately. However just like every other phone call with Venmo concludes I am just told they will have to escalate my issue to an account specialist and they will get back to me by email in 7-10 business days. So far the emails I get in response to this issue are unrelated and do not resolve the problem. In fact some of them are identical to the email I got in XXXX explaining that my account is frozen and my funds will be held for up to 180 days. So Im really just going through the same process over and over getting nowhere. I have even asked to just close my account and they can mail me a check but I am told that due to the status of my account that is not an option. I have been transferred to a supervisor at Venmo only 2 times but they just repeat the same info and tell me to wait 7-10 business days for an email.
Company Response:
State: CA
Zip: 94558
Submitted Via: Web
Date Sent: 2023-12-18
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-17
Issue: Fraud or scam
Subissue:
Consumer Complaint: XX/XX/2023 purchased through online ad XXXX XXXXXXXX XXXX. Paid through PayPal, {$77.00}. After a couple weeks l attempted to contact seller through PayPal. PayPal had no contact information and world not allow to file fraud for a refund.
Company Response:
State: CA
Zip: 92069
Submitted Via: Web
Date Sent: 2023-12-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-17
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: On XX/XX/XXXX Venmo completely froze my account leaving me stranded with no access to my money or debt card for a week. Then they refused to tell me why they froze my account and held my funds. Now on XX/XX/XXXX they have restricted my Venmo account from having fund added to it but again will not give any kind of reasons. How am I supposed to trust my direct deposites to a company they just locks you account and abilities at a drop of a hat and give no way of correcting.
Company Response:
State: WI
Zip: 538XX
Submitted Via: Web
Date Sent: 2023-12-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-17
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/ my Venmo account was frozen at XXXX central time us. I had received a payment from a friend at XXXX in the amount of {$620.00}. In the email stating my account was frozen Venmo asked that I upload a picture of my drivers license via a link in the email. I immediately complied. Note, I have already verified my id with Venmo at least 3 times in 3 months prior to account freeze on XX/XX/. After I uploaded my drivers license I spoke to customer service and was asked to upload my license again with a selfie of me with license by my face for further verification. I complied. Later on XXXX I was told that my account was still frozen and could take a minimum of 7-10 business days to potentially be unlocked. Ive called and chatted with Venmo at least 15 times since XXXX and keep getting the same answer. They cant tell me why account is frozen, that it will or could be frozen up to 7-10 business days as well as a n account specialist would be in touch on next steps. They did confirm they have all the documents needed and that my id is verified but that I still need to wait for account specialist to review my case. This has put me in an extremely precarious financial situation as I was released from the hospital on XXXX and the {$620.00} in funds frozen in Venmo are all I have. I simply want access to my funds and then to close the account.
Company Response:
State: LA
Zip: 70119
Submitted Via: Web
Date Sent: 2023-12-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-16
Issue: Fraud or scam
Subissue:
Consumer Complaint: My paypal account is stollen from some one else. He stole my account and transferred {$1000.00} XXXX to himself. I asked paypal to fully review the case and refund the money back to me. Paypal failed to do so. It concluded within 5 minute that there were no unauthorized transactions and the case was closed within 5 minute. Clearly, a person who stole my password and username logging into my paypal from ANOTHER location without VERIFICATION could SUCCESSFULLY transfer money to himself. I now stop using paypal and encourage everyone else to stop using paypal too. Because paypal is fully INSECURE and filled with SCAMS/FRAUD/HACKERS. Paypal employees also fail to address these issue and make their work a lot easier by CLOSING THE CASE WITHIN 5 MINUTE WITHOUT A REVIEW.
Company Response:
State: VA
Zip: 23606
Submitted Via: Web
Date Sent: 2023-12-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-16
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: Hi my name is XXXX XXXX I am the owner of my Venmo acct, with routing number:XXXX ; an account number : XXXX. My account was frozen for zero reason an no explanation given. I tried calling, emailing, ect .... Still no REASON as to why my funds are frozen. I been a member over a year with averified account, an then this happens.
Company Response:
State: OH
Zip: 43615
Submitted Via: Web
Date Sent: 2023-12-16
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-16
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: I add {$6000.00} to my venmo account and was using the account to pay my employees. I had been trying to send one employee her money but the app kept declining the transaction. I Called the company and was told they would reset the app i then follow the instruction from the customer services rep and waited a few hours to resend the funds, it was then still been declined. I then try to add another card to the app to withdraw the funds. A few hours later I was told they had suspended the account. I followed the instruction from the company to send my id once again I called in to Venmo only to be told they would not release my cash until XX/XX/. I have to wait 7 business days before they would be able to release the funds. In the mean time my employee can not received her check.
Company Response:
State: GA
Zip: 30078
Submitted Via: Web
Date Sent: 2023-12-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A