Date Received: 2023-02-13
Issue: Problem with fraud alerts or security freezes
Subissue:
Consumer Complaint: I closed my PayPal account last XX/XX/XXXX. I called them to clarity about my account closed last XX/XX/XXXX and score report, but I was told that they closed my account last XX/XX/XXXX. I was hoping for a high score this month, but it did not. My score report needs to go up before I apply for a loan.
Company Response:
State: MD
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-02-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-13
Issue: Fraud or scam
Subissue:
Consumer Complaint: The company is PayPal. I received a 1099K with my name and address for an account that I did not set up. PayPal would not give me phone or email associated with account or general info about how or when it was set up.
Company Response:
State: VA
Zip: 243XX
Submitted Via: Web
Date Sent: 2023-02-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-13
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2022 I made an XXXX XXXX for the sum of {$120.00} through Paypal friend and family and the XXXX said that it shouldn't take long to do. It's the middle of XXXX now and I haven't seen anything about my commission and I needed the money back for financial reasons, but they rejected it saying they couldn't refund the money now, then I found some information about said XXXX being a scammer and I filed a dispute through Paypal.
Company Response:
State: TN
Zip: 37334
Submitted Via: Web
Date Sent: 2023-02-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-13
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: My sons student checking account was charged in error for my PayPal credit line and PayPal XXXX payments. When we noticed the error, we immediately reached out to Paypal to advise them that the withdraw ATTEMPTS were not authorized. PayPal stated when I linked my bank, their system automatically added ALL my families XXXX XXXX XXXX accounts- including my students checking account. PayPal eventually removed his checking account # from their system but in the interim, since they attempted to charge his account- he has {$120.00} in NSF bank fees. I requested PAYPAL to be reimbursed since he nor I authorized his student checking account to be charged. XXXX only XXXX XXXX XXXX and has no credit cards. PayPal denied my request and stated I would need to reach out to my bank to have them reverse the NSF fees. However, our bank, XXXX XXXX XXXX will not reverse the fees because they said its not their error but rather XXXX error.
Company Response:
State: CA
Zip: 95648
Submitted Via: Web
Date Sent: 2023-02-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-13
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I sold an XXXX XXXX to someone and they paid me via Venmo and used the XXXX XXXX feature offered by the company. Purchase protection protects the buyer and seller. It " can help prevent you from losing money due to unauthorized transactions or claims that the buyer never received their purchase, '' according to Venmo 's website. A few days later, the buyer decided to dispute the purchase and Venmo froze my account and told me to reimburse Venmo for {$1000.00} - the sale price of the XXXX. I provided Venmo with proof of the transaction and Venmo said they would investigate it. Venmo indicated that the buyer filed a dispute with their credit card and the credit card found in favor of the buyer. Venmo wants me to pay them the balance despite the fact that their own Purchase Protection program is supposed to prevent exactly this.
Company Response:
State: DC
Zip: 20001
Submitted Via: Web
Date Sent: 2023-02-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-13
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I sold a piece of equipment thru paypal. The forced the buyer to use echeck because of the amount and then placed a hold on the funds until XX/XX/13, citing the amount as the reason. Both the seller and me tried to cancel the transaction as he needed the equipment and I needed the money before XX/XX/13. Paypal would not allow us to cancel the transaction. After multiple phone calls and messages on XXXX I called paypal and told them I was going to lose the sell because the buyer needed the equipment for a job the next day and I didnt want to release it without the money. I was told I should release the equipment and that my money would be released by XX/XX/13. My other option was to pay for paypals ridiculous shipping prices so they could track it and they would release the money. It is now XX/XX/13. The buyer has the equipment and I still dont have the money. I was told this morning that it would be released today by XXXX. it is now XXXX and it still has not been released.
Company Response:
State: IN
Zip: 479XX
Submitted Via: Web
Date Sent: 2023-02-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-14
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I have a Business account with Venmo which I have used for 18 months now. Last week I received an email stating : " We have recently reviewed your usage of Venmo 's services, as reected in our records. Due to the nature of your activities, we have chosen to discontinue service to you in accordance with Venmo 's User Agreement. As a result, we have placed a permanent limitation on your account. '' They refuse to tell me how I violated their User Agreement. I have only ever conducted business transactions through my Venmo Business account ( of which they receive a service fee for each transaction ), and personal transactions through my personal Venmo account, which can easily be veried by looking at my transaction history. My latest correspondence dated today ( XX/XX/2023 ) with them was : Hello, Thanks for following up. We have systems in place that monitor activity on Venmo, but please note that we don't reveal information about our internal systems in order to keep these systems robust. When we take action on accounts as we did in your situation, we do so to ensure that Venmo continues to be a secure way to make payments and that our users are operating in compliance with our terms. I apologize that we're no longer able to serve your business and for the limited nature of that answer, but we do take security very seriously and do not take action without reason. Best, XXXX XXXX | Venmo I am ling a complaint with CFPB because I know they have done this to many others ( read this article XXXX XXXX XXXX XXXX ). It is not fair they can take away a source of revenue for our businesses without telling us the reason why. We have no way of defending ourselves and are not allowed to speak on the phone with anyone - email is the only way to communicate with these " decision makers ''. But how can we argue our defense when we don't know what we did wrong??? Plus, they deactivated my personal Venmo account even though their email dated XX/XX/2023 says : " Please be aware that your personal account is not restricted and you are free to continue use on that account. '' As of today, if you search for my personal account, you will not be able to nd it. Their business practices are unfair to customers. They are a Big Tech bully toward small businesses and individuals, and need to be held accountable for their deceptive and unfair conduct.
Company Response:
State: AZ
Zip: 85204
Submitted Via: Web
Date Sent: 2023-02-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-14
Issue: Fraud or scam
Subissue:
Consumer Complaint: I am submitting a complaint on PayPal Holdings , Inc. XXXX XXXX XXXX California XXXX XXXX XXXX I recently had family and friends sending me through Paypal on XX/XX/XXXX. After receiving multiple payments totaling {$24000.00} in PayPal, I attempted to transfer it to my bank and PayPal would not let me. They requested I submit proof of ID, bank statements, and utility bill for proof of address verification and after everything was submitted they " Permanently Limited '' my account. The people that sent me money also verified with their ID as well through PayPal and it still did not make any impact. I requested more information through email multiple times and I did not receive a response back. I also called them various times throughout the last few weeks and they said they did not have any further information on the Permanent Limitation and I will have to wait 180 days for them to release funds and that there is a chance I do not receive the money back at all. I have used PayPal since XXXX of XXXX and have never once violated their User Policy. PayPal has a widespread business practices of unilaterally seizing funds from client 's finical accounts, without cause and without any fair or due process. PayPal has failed to inform me for the actions PayPal has taken, and even told me I " will have to get a subpoena '' to learn the simple information as to why PayPal is holding, and denying access to their own money. PayPal excuses its unlawful XXXX based on the alleged violation of its Acceptable Use Policy, without stating in what way my PayPal account has violated the AUP. PayPal 's application of an unlawful and unenforceable liquidated damages clause, which is a contract of adhesion, without any casual connection to any damages PayPal actually suffered, as a justification for its holding and seizing funds from my account is inequitable and unconscionable, amounting to nothing less than holding funds which do not belong to PayPal. Paypal violates its own Agreement by failing to provide adequate notice to users whose accounts have had holds placed on them. When PayPal informs individuals whose funds are being held of the holds, it does not inform such users why such funds are being held, how they can obtain a release of the hold, and/or how they can avoid future holds being placed on their accounts. The Agreement requires PayPal to, at a minimum, provide notice to such users of any hold placed on their accounts that includes both the reason for the hold and an opportunity to request restoration of access to the held funds. PayPal 's " notice '' falls far short of what is required. As a result, Plaintiffs have no idea why their money is " held '' by PayPal. It is common that PayPal seizes the money permanently after the 180-day hold period ends, without notice and without explanation. PayPals user agreement and acceptable use policy can not be used as a license to steal. There is no equitable or legal argument which condones theft. I hope you can help me recover my funds. Thank you CFPB!
Company Response:
State: MI
Zip: 48076
Submitted Via: Web
Date Sent: 2023-02-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-14
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My PayPal account was permanently restricted on XX/XX/XXXX, but I could have sworn I didn't make any fraudulent orders! then I approached customer service and asked for a reason, but they refused, saying " this is a final decision '' and " security reasons can not be communicated ''. I've been using my PayPal for online transactions and have applied for a PayPal debit card, I can't figure out what the reason is, please at least let me know why, it's like a black box! I also filed a complaint with the XXXX XXXX XXXX XXXX XXXX XXXX at the time, and after a month it still says that this is the final decision and won't tell me why!
Company Response:
State: MA
Zip: 02148
Submitted Via: Web
Date Sent: 2023-02-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-12
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: XXXX XXXX XXXX there were over {$450.00} worth of transactions in small ammounts to 3 emails. i reported it as fraudulant charges and identity theft. they understood the problem and deemed it authorized transactions because it came from my acout even though i had no acess to my acount and my phone was hacked and i was receiving death threats.paypal closed the case a second time even faster after i send the dispute letter from the FTC.
Company Response:
State: CA
Zip: 92399
Submitted Via: Web
Date Sent: 2023-02-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A