Date Received: 2023-02-11
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Hello I want to report paypal for permanently limiting my account that i used for only 1 transaction. There is a balance of XXXX usdt and i can not withdraw it. Pls help
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-02-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-11
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XXXX XXXX I opened an account with Venmo, then I decided to get the Venmo debit card after that my troubles began that night they sent me 4 emails requesting a physical address, well I call them on XX/XX/XXXX talked to XXXX XXXX and explained my living situation situation and that I wasn't using credit cards any more and I would use there card instead of my personal debit card. Then on the XXXX? I received an email indicating they want a government issued id with my name on it fraud and scam flags I was thinking on the XXXX Venmo was concerned about my address then on the XXXX they were more concerned with my name, I have ask them 7 times to close the account, they refuse even after filling a XXXX XXXXXXXX XXXX report on Venmo screenshots of emails are attached, then on the 8 the they froze the account email attached for that stating that there appears to be activity on the account that was against there policies well I haven't even used the account and for some secret reason no one wants to tell the reason instead they insist on my government issued id NO NO AND MORE NOS I keep telling, they created a situation by freezing the account to have an excuse to request further identification which they have no right to ask for, all Venmo has to do is permanently close the account that's it, this continued absolutely abuse and horrific treatment by these people insisting on my id is not necessary they have no reason to want my I'd.they want my id to unfreeze my account so I can close it. Silly to me! Then I tried to get back into the the next day it was frozen, restricting my access to deleting my card off the account, to get my debit card off the account so I had to go to my financial institution and close that card immediately I knew I was being scammed, and I had been defrauded. As of XXXX on XX/XX/2023 the account is not close it is still open. After reporting Venmo to the XXXX XXXX XXXX Venmo still hasn't closed the account that why I have come to you for help thank you
Company Response:
State: GA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-02-11
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-11
Issue: Problem with a lender or other company charging your account
Subissue: Can't stop withdrawals from your account
Consumer Complaint: Ordered an item through PayPal XX/XX/2022. Tried to cancel since money went to a different location then agreed. Was ordered USA transfer went to XXXX. After XXXX was taken out in XX/XX/2022. I disputed with paypal. Was told I had to wait since money to be received by seller XX/XX/2022. I have tried to get a refund through PayPal and fraud at my bank. Item never received. No one can help. PLEASE HELP. This was fraud!! XXXX XXXX
Company Response:
State: MI
Zip: 492XX
Submitted Via: Web
Date Sent: 2023-02-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-11
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Good afternoon. Reference ID : XXXX I want to file a complaint because my account was restricted and closed for no reason. I accepted payment for programming, coding and other projects, but they closed it and did not give me anything to explain. Please consider my appeal and give a serious answer
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-02-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-12
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My name is XXXX XXXX my address is XXXX XXXX XXXX # XXXX XXXX la XXXX my enail is XXXX Paypal has continued to hold my {$100.00} by placing limitations on my account repeatedly for the same reason which makes no sense so i can not pay my water bill or my insurance and ive resolved the problem twice already. I wasted hours and days trying to resolve the same issue and was told repeatedly it was resolved only to go to my account and the limitations is once again back on my account. They should not be holding my money so i can not access it at all. I cant transfer it make payments only receive them which why would i so they can hold more money from me? I would like my money to be made available to me they want me to wait another XXXX hours at the most when i should not have to. I provided personal statements they have no business looking at but i did it so i can use my money. No other financial institutions use these practices.
Company Response:
State: LA
Zip: 711XX
Submitted Via: Web
Date Sent: 2023-02-12
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-10
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: I'VE OPEN A CHECKING ACCOUNT WITH PAY PAL SOMTIME BACK IN XXXX. I'VE APLLIED FOR GOV UNEPLOYMENT BENIFITS IN XXXX OF XXXX AND WAS APPROVED TO RECECIVE MY BENIFITS IN XX/XX/XXXX. ON XXXX XXXX THE AMOUNT OF {$8100.00} WAS DEPOSITED INTO MY PAY PAL CHECKING ACCOUNT BY THE XXXX XXXX XXXXXXXX XXXX XXXX. ON XXXX XXXX MY ACCOUNT WAS PLACED ON HOLD WITHOUT NOTICE OF ANY KIND FROM PAYPAL. IVE NEVER HAD A CHARGE BACK NEVER HAD ANY KIND OF DISPUTE ARE ISSUE ON MY ACCOUNT FOR THIS HOLD TO BE PLACE ON THERE. IVE CALLED INTO PAYPAL SELVRAL TIMES TRYING TO SEE WHY A LIMTATION WAS PLACED ON MY ACCOUNT. I HAVE SELVRAL RECORED PHONE CALLS ATTACHED TO THIS COMPLAINT WITH EACH AND EVERY CALL CONVERSATION IVE HAD WITH PAY PAL CONCERNING THIS ISSUE. THE LIMITATION PAY PAL PLACED ON MY ACCOUNT PREVENTED ME FROM USING MY ACCOUNT IM NOT ABLE TO SPEND, TRANSFER, WITHDRAW ARE SPEND MY FUNDS! I SPOKE WITH PAY PAL ON NUMEROS OCCATIONS AND WAS TOLD THE LIMITATION MAY TAKE UP TO 180 DAYS MAX AND THAT MY FUNDS WILL BE RELEASE AFTERWARDS. PAY PAL WASNT ABLE TO GIVE ME A REASON ARE INFOMATION ON WHY MY ACCOUNT WAS PLACED ON HOLD IN THE FRIST PLACE. IVE WAITED 180 DAYS FOR MY FUNDS BUT IT NEVER HAPPEN. AFTER 180 DAYS IVE CALLED BACK IN TO PAY PAL TO SEE WHAT I NEED TO DO TO TRANSFER MY FUND OUT THE ACCOUNT, I WAS THEN TOLD MY ACCOUNT WAS CLOSED AND THAT I WILL RECEVE A EMAIL ON HOW TO WITHDRAW MY FUNDS IN 48 HOURS. ( RECORDED XX/XX/XXXX CALL TIME 48MINS. ) ONCE AGAIN NOTHING HAPPEN. IVE BEEN ECITE OUT MY HOME I LOST MY CHILD DUE TO ME NOT ABLE TO GET MY FUNDS FOR MEDICAL PROCEDURES. IM CURRENTLY HOMLESS AND THIS IS NOT RIGHT!!! NOW ITS BEEN 3 YEARS AND PAY PAL STILL HAVE MY FUNDS ON HOLD. PAY PAL FIRST PLACED A HOLD ON MY ACCOUNT 2.CLOSED MY ACCOUNT3 HOLDING MY FUNDS. IF MY ACCOUNT IS CLOSED LIKE PAYPAY TOLD ME IM NO LONGER IN AN AGREEMENT WITH THEM AT ALL AND THEY DONT HAVE THE RIGHT TO WITHHELD ARE HOLD MY FUNDS.! THIS IS THEFT, IVE FILED A POLICE REPORT TODAY XX/XX/XXXX AND LOOKING TI HIRE AN ATTORNY TO HELP ASSITANCE ME WITH THIS ISSUE. IVE LOST EVERYTHING. THE ALABAMA XXXX XXXX APPROVED ME FOR BENIFITS 3 YEARS AGO AND I WASNT ABLE TO SPEND ANYTHING. I WILL MOST DEFILINY FILING A LAWSUIT AGAINST PAY PAL FOR PROFESSIONAL NEGLIGENCE. PAY PAL HAD MORE THEN ENOUGH TIME TO COMPLETE ANYTHING THEY SAY THEY NEEDED TO COMPLETE. WHEN PAY PAL DECIEDED TO CLOSE THE ACCOUNT MY FUNDS SHOULD HAVE BEEN RELEASED RIGHT THEN NOT 3 YEARS LATER. THIS IS UNRESONABLE AN THEY WILL PAY FOR THIS.THIS IS FAURAD AND THEFT AND IS WRONG!
Company Response:
State: AL
Zip: 36608
Submitted Via: Web
Date Sent: 2023-02-10
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-10
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: Venmo has locked my account for zero reason, and they refuse to tell me any details on why it was frozen, and they refuse to unfreeze it. I was sent XXXX dollars for some personal items I sold, and they are holding onto it with no verbiage that Ill ever get it back. This is immoral and unethical. They need to be held accountable as they have done this to numerous other people I know and never give a reason, because I dont believe there is a reason, they want to steal peoples money.
Company Response:
State: MI
Zip: 484XX
Submitted Via: Web
Date Sent: 2023-02-10
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-10
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hello, I am respectfully requesting that the hold on my funds/account be lifted. I am not necessarily requesting that my account be re-opened. I have previously requested a review/appeal of my case which was denied. Although I still disagree with the decision to deny my appeal I will abide by it - however because I feel that holding my funds for 180 days for a non-fraudulent violation of PayPal 's Acceptable Use Policy is excessive, and perhaps a punitive abuse of power. Reference ID : XXXX Your Desired Resolution : I feel that any reasonable person would conclude that holding my entire balance + {$1600.00} for 180 days is excessive and my be viewed by some as punitive or as already stated, an unnecessary abuse of power and perhaps even contrary to the laws of some states. That being said Its now over 120 days of waiting.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-02-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-10
Issue: Fraud or scam
Subissue:
Consumer Complaint: I received an email that was very legit looking from the email address XXXX from the user PayPal LLC that said I had an invoice of {$500.00} that I owed. I knew that I owed nothing so I XXXX it and found out that its a scam but its so believable that many people fall for it. I forwarded it to XXXX to report it and now Im reporting it here. We need to fight these scammers so that others wont be duped. I know this is not from PayPal but I dont know who its from so I have to alert PayPal that its happening.
Company Response:
State: NJ
Zip: 088XX
Submitted Via: Web
Date Sent: 2023-02-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-10
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I have a printing company and have been taking payments using PAYPAL for a little over 20 years. The previous time I received a payment we had the same issue we are having now. After 5 months it was finally resolved therefore we figured all was well and decided to continue using PAYPAL. On XX/XX/2023 I took a payment on our website for the sum of {$160.00} and again the same issue has cropped up. PAYPAL not only are withholding the payment but has frozen ANOTHER account I have with them. That separate account currently has {$310.00} in it and is a complete different account and I am unable to access funds from that account as well as my printing company account. The {$310.00} has been in that account for right at a year and has nothing to do with the printing company account. Today is XX/XX/XXXX and I have called and communicated using their online communication for the last month trying to resolve this issue. They ask me for information in order to " resolve '' this issue. I have supplied everything they have requested including 1 ) Photo ID 2 ) Address Verification 3 ) Tax ID 4 ) Bank Account Verification. After a period of no communication I called again and ask the status of my account. They then stated I must have the customer supply basically the SAME INFORMATION. I called him and he stated that PAYPAL has already deducted the money from his account, He then sent a photo of where PAYPAL deducted the money to prove he was being truthful. He stated that he would NOT send them the info because he is concerned about ID fraud. Paypal states that I do not have an " account '' number but they go by the email. The TWO accounts involved would be XXXX AND XXXX XXXX
Company Response:
State: TX
Zip: 780XX
Submitted Via: Web
Date Sent: 2023-02-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A